Retail TouchPoints

NOVEMBER 18, 2020

The coronavirus pandemic has pulled retailers in a number of different directions as they react to shifting shopping trends and new expectations generated by the explosion in ecommerce shoppers. However, this creates a new challenge in maintaining an optimal customer experience, particularly in touch-sensitive retailing segments like grocery.

Customer Experience 222

Customer Experience Kiosk Clienteling Fulfillment 222

Inside Retail

DECEMBER 13, 2023

Victorian bakery chain Ferguson Plarre’s Bakehouse has unveiled its new flagship store at Chadstone Shopping Centre in Melbourne. Our flagship store has a premium fit out featuring a central internal kiosk with 180-degree access. We are thrilled to be part of this exciting new chapter at this world-famous location,” Plarre said.

Kiosk 264

Kiosk Customer Experience Location Marketing 264

Frank Mayer

JANUARY 14, 2022

Read on to discover three customer experience predictions for the upcoming year. The Hybrid Shopping Experience. In short, now they can toggle between shopping methods depending on what’s convenient at the moment.”. Expect to see even more demand for this hybrid shopping experience.

Customer Experience 79

Customer Experience Kiosk Checkout Shrinkage 79

Retail TouchPoints

FEBRUARY 21, 2024

Hospitals and medical campuses typically look at retail as an essentially insignificant element in their patient, visitor and employee experiences. That translates into gift shops and cafeteria spaces that are often sterile environments featuring the same mediocre-quality products and pre-packaged foods.

Beauty and Health 233

Beauty and Health Shopping Payment Services Boutique 233

Inside Retail

JULY 3, 2022

Online shopping today happens across a wide range of digital touchpoints. And customers expect blazing fast, personalised service – anytime and on any device. Each interaction with a customer is an opportunity for retailers and brands to shine, delight them with a great shopping experience , and build a trusting relationship.

Shopping 240

Shopping Kiosk Customer Experience Consumer 240

Retail TouchPoints

MAY 4, 2023

Wayfair has launched the Digital Design Studio, a patent-pending technology that aims to bring the best of online and in-store shopping together. The Studio is a kiosk that allows customers to create and interact with a variety of design layouts and experience products in a digital, fully 3D room with photorealistic quality.

Kiosk 279

Kiosk Customer Experience Planning Management 279

Inside Retail

JANUARY 3, 2023

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. Meanwhile, other companies are using AI to provide a more personalised shopping experience for customers by analysing their browsing and checkout history.

Payment Services 290

Payment Services Shopping Checkout Kiosk 290

VMS

DECEMBER 10, 2021

(PRESS RELEASE) LAS VEGAS – ChargerGoGo, the world’s leading network of on-demand phone charging systems for commercial venues of all kinds, offers numerous benefits for retail establishments, including boosted foot traffic, elevated customer experiences, increased sales and earned passive income through the company’s revenue-sharing model.

Kiosk 52

Kiosk Visual Merchandising Customer Experience Promotions 52

Inside Retail

MARCH 5, 2024

These actions ensure our co-workers can remain focused on ‘value-add’ engagements for customers. MV: The customer experience is the absolute priority and remains at the forefront of our transformation. IR : What are some of the retail fundamentals that you think are worth remembering?

Planning 130

Planning Shopping Home Furnishings Payment Services 130

Retail TouchPoints

SEPTEMBER 30, 2020

Walmart has unveiled a reimagined store design, with a new look and feel that focuses on a digitally enabled shopping experience. At the entrance, clean, colorful iconography and a store directory welcome customers and encourage them to download and use the Walmart app while they shop.

Shopping 250

Shopping Checkout Payment Services Kiosk 250

Independent Retailer

AUGUST 2, 2022

It can be tempting to react to technology trends in order to keep up with competitors, but it is more important to evaluate a technology’s utility and how it aligns with your customers’ needs. Customer feedback will always be your biggest opportunity to improve. by Meghan Goetz.

Customer Experience 65

Customer Experience Kiosk Promotions Shopping 65

Retail TouchPoints

APRIL 6, 2022

Shopping center owners and operators have faced rapid shifts in the retail landscape over the last few years due, in part, to an increase in online shopping and the buy online, pick up in-store response to the COVID-19 pandemic. Leveraging Data for Stronger Lease Negotiations.

Shopping 276

Shopping Promotions Kiosk Location 276

Retail TouchPoints

JUNE 14, 2022

Holiday Oil Company , a convenience store retailer with 67 locations in Utah, has selected the Gilbarco Veeder-Root Passport Express Lane self-checkout system, to help ease its labor challenges and create a frictionless shopping experience. For employees, it helps balance out staffing shortages and maintain store standards.

Checkout 241

Checkout Kiosk Customer Experience Location 241

Retail TouchPoints

FEBRUARY 9, 2022

Communication between your customers, employees and external stakeholders holds the power to unlock discrepancies between departments and show where your business model may have room for improvement to create a more seamless customer experience. How to Track a Customer’s Bad Shopping Experience.

Shopping 247

Shopping Payment Services Visual Merchandising Customer Experience 247

Frank Mayer

OCTOBER 12, 2020

While retail stores strategize short-term goals to meet health regulations, maintain stocked shelves, and keep doors open, many are also considering the impact a changed customer mindset will have on today’s brick-and-mortar shopping. More than half surveyed expected their shopping habits to return to normal by next summer.

Kiosk 52

Kiosk Returns Inventory Management Checkout 52

Retail TouchPoints

JANUARY 25, 2021

These concerns are fueling consumer expectations for more contactless experiences everywhere they go, including the retail environment. To mitigate health and safety concerns and deliver on these expectations, retailers are designing touchless shopping experiences with the help of voice and speech recognition technology.

Consumer 157

Consumer Shopping Kiosk Checkout 157

Retail TouchPoints

JULY 27, 2022

RTP: In what ways have interactive digital signage and kiosks enhanced the customer experience? How do you make the experience fun? Leaning into kiosks, enhancing the customer experience, we’re now showing how we can do personalization where people would scan loyalty app badges.

Consumer 234

Consumer Kiosk Customer Experience Outdoor 234

Inside Retail

SEPTEMBER 1, 2021

It’s no secret that the skincare category has accelerated in recent years and both on- and offline brands have begun investing in physical stores and experiences. In the past year, skincare brand Dermalogica has evolved its bricks-and-mortar offering and launched new kiosks in shopping centres with a focus on treatments and skincare analyses.

Kiosk 246

Kiosk Beauty and Health Customer Experience Consumer 246

Retail TouchPoints

MARCH 1, 2023

Hibbett hopes that accepting returns from other retailers in its stores will increase foot traffic and help to introduce its brand to new customers, something that similar programs have done for other retailers. That partnership has since been expanded chainwide.

Returns 263

Returns ATS Kiosk Customer Experience 263

Retail TouchPoints

AUGUST 11, 2023

Business leaders need to know when it’s appropriate to ask customers for tips, and how much, or risk alienating customers who are fed up with the constant nudging. This shift has added stress to the checkout experience at retail stores, auto shops, ticket desks and even self-checkout kiosks.

Consumer 196

Consumer Checkout Kiosk Payment Services 196

Star Miconics

APRIL 12, 2024

Operating a coffee shop or café is an exercise in multitasking. Orders come in from self-service kiosks, online, the drive-thru, and the counter. Modern Labeling Technology The teams at these shops must ensure they work accurately; mistakes and shrinkage can account for 4-10% of inventory loss.

Shopping 59

Shopping Shrinkage Kiosk Returns 59

Retail TouchPoints

OCTOBER 6, 2021

In the brick-and-mortar space, fixturing offers a unique chance to work more closely with brands and elevate the retail experience for consumers. Although you can go to other retailers to purchase Apple products, visiting an Apple store is an entirely different experience. Microsoft was quick to follow Apple’s model.

Shopping 250

Shopping Kiosk Consumer Fulfillment 250

V Count

JANUARY 26, 2024

Now, it seems, the spotlight has turned towards the traditional brick and mortar retail shops. With the game-changing potential of AI, these businesses are entering a new and exciting era, ready to improve their operations and create a whole new retail experience! We’ll start by defining AI and its types.

Shopping 95

Shopping Inventory Management Customer Experience Store Layout 95

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

Payment Services 223

Payment Services Inventory Management Checkout Loss Prevention 223

Retail TouchPoints

JANUARY 26, 2022

For those not familiar, it’s an enormous structure, and like most auto-centric suburban shopping centers, it’s surrounded by acres of parking spaces. Supreet Barhay: Even before the pandemic, we were looking at ways shopping centers could draw more foot traffic by creating additional places for community and engagement.

Outdoor 309

Outdoor Shopping Kiosk Customer Experience 309

Retail TouchPoints

MARCH 22, 2021

Wundermart customers will be able to enter a location, make a purchase and exit without ever needing to scan individual items, while the store will collect the data needed to make the experience — and even the store’s operations — truly autonomous. “The shops will come to the consumers,” said de Kleine.

Payment Services 311

Payment Services Checkout ATS Kiosk 311

Frank Mayer

MARCH 22, 2022

Within the last few years, the buying experience has undergone a season of change. With the return of shopping at brick-and-mortar locations, customers’ new normal has pushed businesses to speed up their transitions into the omnichannel market to better bridge the gap between online and in-store experiences.

Kiosk 80

Kiosk Checkout Returns Customer Experience 80

Retail TouchPoints

DECEMBER 21, 2021

A digital queuing system enhances the customer experience — which will be invaluable in the post-COVID era — and increases customer sales. Customer waits may be inevitable sometimes, but that doesn’t mean they also can’t be profitable. Step back from the customer experience and look at queuing in purely operational terms.

Kiosk 299

Kiosk Customer Experience Customer Retention Promotions 299

Retail Focus

JANUARY 17, 2024

Photography by BDP | Nick Caville The concept is a book-lovers paradise in the heart of downtown Toronto where in addition to a range of 40,000 books curated for the location, shoppers can experience a paper & stationery shop, home fragrance counter and music corner, equipped with a juke-box, for a playful nod to the nostalgic.

Kiosk 147

Kiosk Accessories Location Shopping 147

Retail TouchPoints

DECEMBER 2, 2021

A Neurodiverse Shopping Experience. For the neurodiverse, the experience can be quite the opposite. The combination of sounds, smells, lights and layout can make a simple shopping session stressful and challenging. Many of us have used these design elements to enhance our shopping experiences without even realizing it.

Kiosk 300

Kiosk Shopping Customer Experience Accounting 300

Retail TouchPoints

DECEMBER 21, 2023

A shopper that’s on the hunt for a particular backpack, on the other hand, will have dedicated more time to the experience, perhaps shopping via their desktop after wrapping up their workday. Retailers used to be blind to who their shoppers are and what they’re shopping for, but not anymore. In-store kiosk? Social media?

Checkout 254

Checkout Payment Services Kiosk Advertising 254

Retail Assist

MARCH 18, 2024

AI-Powered Personalisation AI is the driving force behind a retail revolution, empowering retailers to harness the power of AI-driven algorithms to analyse customer data and deliver hyper-personalised shopping experiences. Empowering the Workforce There is a growing shift towards human-centric approaches to technology adoption.

Payment Services 52

Payment Services Checkout Kiosk Point of Sale 52

Retail TouchPoints

DECEMBER 15, 2022

This is where an insights-led customer data platform (CDP) comes into play, as it helps businesses accurately understand and assess their customer needs and aspirations and tailor a relevant experience that aligns with their requirements. Take a customer who browses through the men’s shirts category for a red-checked shirt.

Kiosk 228

Kiosk Customer Experience Marketing Shopping 228

Inside Retail

JUNE 26, 2023

The three-level Sydney flagship proved so popular, Mecca is building a six-level store in Melbourne that will dethrone the Sydney site as the southern hemisphere’s largest standalone cosmetics shop. This is an example of how you can build memorable and frictionless customer experiences.”

Kiosk 237

Kiosk Consumer Outdoor Returns 237

Cross Cap

FEBRUARY 1, 2018

According to a 2017 survey from BigCommerce, 51% think shopping online is best, while 49% prefer shopping in-store. Alarmists have heralded the death of retail, as online shopping continues to dominate and technology continues to revolutionize the way we shop. A guest post by our friends from Pivotal Payments.

Customer Experience 52

Customer Experience Payment Services Shipping Kiosk 52

Inside Retail

JANUARY 24, 2022

However, the past few years have also exposed what online shopping just cannot replicate – human interaction, experiential shopping and social connection. . “We Here are some of the ways that businesses have reconsidered safe and convenient ways for customers to shop and pay in person. We are all inherently social beings.

Payment Services 162

Payment Services Checkout Kiosk Sporting Goods 162

Retail Focus

FEBRUARY 12, 2024

AI’s Impact on Customer Experience AI takes the possibilities even further by not just collecting data but also learning from it. This can lead to personalized shopping experiences, with AI analyzing a customer’s shopping history to offer tailored recommendations through digital displays as they browse the store.

Kiosk 130

Kiosk Store Operations Inventory Management Boutique 130