Inside Retail

JULY 26, 2021

Whether responding to a transactional survey, sharing an experience in a group chat (or Zoom), leaving a public Google review, or streaming a live unboxing of your product on TikTok – customers are advocating for or detracting from your brand in new and countless ways. Customer journey disruption is here to stay.

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Retail TouchPoints

AUGUST 11, 2023

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. This should give pause to any business that uses checkout tablets.

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Retail TouchPoints

DECEMBER 21, 2023

It’s no secret that retailers and brands have become obsessed with driving conversion in their quest to recover the more than half of shoppers who abandon checkout before completing their purchase. Maximizing that combination of factors can be accomplished at checkout, as long as it’s not stripped of all its goodness.

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Frank Mayer

JANUARY 14, 2022

Read on to discover three customer experience predictions for the upcoming year. The Hybrid Shopping Experience. In short, now they can toggle between shopping methods depending on what’s convenient at the moment.”. Expect to see even more demand for this hybrid shopping experience.

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Retail TouchPoints

FEBRUARY 21, 2024

Hospitals and medical campuses typically look at retail as an essentially insignificant element in their patient, visitor and employee experiences. That translates into gift shops and cafeteria spaces that are often sterile environments featuring the same mediocre-quality products and pre-packaged foods.

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Inside Retail

JANUARY 3, 2023

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. Meanwhile, other companies are using AI to provide a more personalised shopping experience for customers by analysing their browsing and checkout history.

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Retail TouchPoints

JANUARY 25, 2021

These concerns are fueling consumer expectations for more contactless experiences everywhere they go, including the retail environment. To mitigate health and safety concerns and deliver on these expectations, retailers are designing touchless shopping experiences with the help of voice and speech recognition technology.

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Retail TouchPoints

JULY 12, 2023

Technology — specifically edge computing — provides the foundation for a better customer experience, real-time inventory management, enhanced security and loss prevention and in-store analytics. Computer vision at the edge would create more personalized shopping experiences that synchronize in-person, online and mobile interactions.

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Retail TouchPoints

MARCH 22, 2021

Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi. You should be capable of easily opening up autonomous shops, and it needs to be cost-effective.”.

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Inside Retail

MARCH 5, 2024

These actions ensure our co-workers can remain focused on ‘value-add’ engagements for customers. MV: The customer experience is the absolute priority and remains at the forefront of our transformation. IR : What are some of the retail fundamentals that you think are worth remembering?

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Retail TouchPoints

FEBRUARY 9, 2022

Communication between your customers, employees and external stakeholders holds the power to unlock discrepancies between departments and show where your business model may have room for improvement to create a more seamless customer experience. How to Track a Customer’s Bad Shopping Experience.

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Retail TouchPoints

NOVEMBER 3, 2021

Optimizing Customer Journeys Contactless technologies such as RFID and other Internet of Things (IoT) applications can dramatically improve inventory accuracy, a key element of optimizing customer journeys: “Most retailers are losing as many as 8.2

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Frank Mayer

OCTOBER 12, 2020

While retail stores strategize short-term goals to meet health regulations, maintain stocked shelves, and keep doors open, many are also considering the impact a changed customer mindset will have on today’s brick-and-mortar shopping. More than half surveyed expected their shopping habits to return to normal by next summer.

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Frank Mayer

MARCH 22, 2022

Within the last few years, the buying experience has undergone a season of change. With the return of shopping at brick-and-mortar locations, customers’ new normal has pushed businesses to speed up their transitions into the omnichannel market to better bridge the gap between online and in-store experiences.

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Retail TouchPoints

JANUARY 26, 2022

For those not familiar, it’s an enormous structure, and like most auto-centric suburban shopping centers, it’s surrounded by acres of parking spaces. Supreet Barhay: Even before the pandemic, we were looking at ways shopping centers could draw more foot traffic by creating additional places for community and engagement.

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365 Retail

MAY 1, 2024

This change has moved from traditional shelf displays to digital screens, marking the dawn of a new era in shopping experiences. The Shift to Online Shopping In recent years, there has been a noticeable shift towards online shopping. Many are integrating technology to enhance the customer experience.

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Retail Assist

MARCH 18, 2024

AI-Powered Personalisation AI is the driving force behind a retail revolution, empowering retailers to harness the power of AI-driven algorithms to analyse customer data and deliver hyper-personalised shopping experiences.

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Retail TouchPoints

FEBRUARY 22, 2021

As one article puts it, “Customers don’t expect a virtual experience to be like an in-person one — nor do they want it to be” (and vice versa). Instead, focus on offering complementary but discrete shopping experiences that reinforce the brand and make the best use of technology in both mediums. .

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Retail TouchPoints

JUNE 3, 2020

In the last few years things like shop and scan and curbside pickup have popped up, but the numbers vary wildly depending on the retailer,” said Shannon Warner, VP of Retail and Consumer Goods at Capgemini Invent in an interview with Retail TouchPoints. Companies shouldn’t force shoppers to engage with any experience that they want to avoid.

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Retail TouchPoints

FEBRUARY 21, 2023

Connectivity is critical to driving in-store traffic, providing a seamless shopping experience, fostering a robust brand connection and creating lasting memories. 5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease.

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Inside Retail

JULY 17, 2022

The concept of Data Lab came about as the brand saw the need for the extension of all our efforts in research and development of innovative solution capabilities to enhance retail processes that benefit the consumer experience across Decathlon stores globally.

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Inside Retail

OCTOBER 9, 2023

Looking closer at consumer behaviours confirms a broad shift in shopping choices and heightened customer experience expectations. This suggests that while consumers have reviewed how they shop in the current economic climate, many will be more selective over a longer-term horizon.

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Star Miconics

NOVEMBER 18, 2022

Business owners want to know: will holiday shopping be different this year? How will holiday shopping be different this year? In the survey, 55 percent of US respondents say they are excited about holiday shopping, and most people have the savings to spend.” Otherwise, retailers risk never seeing that customer again.

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Cisco Retail

FEBRUARY 11, 2022

Francisco Market’s customers, associates, and operations all provide glimpses into the business needs retailers currently have, the capabilities that Cisco and its partners provide, and the outcomes that can be achieved through digital transformation. The Customer Experience. The Associate Experience.

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V Count

FEBRUARY 2, 2024

Benefits of Queue Management Enhanced Customer Experience Nobody particularly cherishes the experience of a prolonged waiting period, especially in situations that are meant to offer quick service. This in turn can lead to higher customer retention rates as satisfied customers are more likely to return for future purchases.

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Hyken

JULY 16, 2021

To compete, brick and mortar stores have to do whatever they can to provide excellent customer experiences with every contact they have. However, it also means creating a better experience for customers when they come into a store. Retailers need to focus on customization as well. Updated Checkout Procedures .

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Independent Retailer

NOVEMBER 11, 2021

National retail giants like Walmart and Target are increasing base pay, incentivizing new hires with sign-on bonuses, and offering to pay for college tuition, which unfortunately, mom-and-pop shops cannot compete with.”. Keep Business Running with Technology.

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CJ Retail Solutions

JULY 7, 2023

In the dynamic world of retail, creating an exceptional shopping experience is paramount to attract and retain customers. From captivating displays to seamless store layouts, every aspect plays a crucial role in driving sales and customer satisfaction. Analyzing Foot Traffic Patterns 3.2.

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Retail TouchPoints

MAY 3, 2021

Often cash-strapped students’ strongest driver when choosing where to shop, particularly online versus in-store, has lingered from pre-pandemic days: good promotions and discounts. Mobile wallet use already is highest among younger shoppers, and cashierless checkout in particular is a perfect match for busy college students.

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Storis

NOVEMBER 28, 2018

Today, people can satisfy their shopping needs from the comfort of their homes through their mobile device or tablet. Retailers must rethink the role of their stores and motivate consumers to visit through intriguing experiences. Further, they can build a customer’s order via a shopping cart tool. Retail Systems.

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Wiser

AUGUST 13, 2018

While some shoppers may get excited about the latest and greatest tech developments for in-store and online experiences, some would rather take it slow and prefer the simple days of retail. Making the shopping experience easier is always a plus, but overdoing omnichannel retail technology runs the risk of alienating shoppers.

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Wiser

JUNE 18, 2019

Then, store associates can greet the person individually and give them a customized experience or recommend specific products and promotions that match the shopper’s history. Overall, 75 percent of respondents said they were not OK with brick-and-mortar retailers using facial recognition to create customized shopping experiences.

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Retail TouchPoints

FEBRUARY 29, 2024

These systems’ ubiquity makes them a strong platform for enhancing and personalizing customer interactions. POS systems are now at the forefront of customer engagement,” said Bond. Features like AI-powered recommendations and dynamic pricing are personalizing shopping experiences.

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Wiser

DECEMBER 10, 2019

The in-store shopping experience has a number of benefits for consumers. However, there are some things about certain brick-and-mortar stores that are not fun: long lines and poor checkout experiences. Why the Checkout Experience Matters. The alternative is shoppers who dread the checkout.

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Retail TouchPoints

FEBRUARY 6, 2023

One trend driven by the rise in ecommerce shopping is a shrinking of the front, consumer-facing area of the store to make more room for back-of-house fulfillment. Another trend, sometimes happening in tandem, is stores creating space and changing their flow patterns in response to the rise of mobile POS and self-service checkout offerings.

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Retail TouchPoints

DECEMBER 13, 2022

After two years of pandemic-driven online shopping, many consumers are stepping back out into the world and into physical stores. Phygital” is the term being used to describe this blending of physical and virtual to provide more immersive, interactive customer experiences. Given that omnichannel customers shop 1.7

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Retail TouchPoints

MAY 11, 2023

As consumers gain exposure to technologies like AR and VR, they’re going to expect a more enhanced shopping experience. In the near future, that may look like kiosks where consumers don a headset to check out and purchase products, allowing them to leave the store with these items or have them delivered to their homes.

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