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Tackling rising returns: how to improve efficiency while enhancing customer experience

Retail Gazette

Advanced Supply Chain (ASC) polled 100 UK retailers, with 63% reporting a rise in the number of goods being returned during the last year, which they attribute largely to the squeeze on consumer finances. First and foremost, brands must provide consumers with what they want.

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CIO Q&A: Lessons and Priorities from Aldo Group’s Companywide Digital Transformation

Retail TouchPoints

This shift toward unified commerce requires us to blur the lines between physical and digital retail and create a consistent and integrated customer experience across channels. Personalization: With the amount of choice available today, consumers expect personalized experiences tailored to their preferences and behaviors.

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Blockchain and Luxury Retail

Retail Focus

To address these issues, luxury brands are seeking innovative solutions, with blockchain technology emerging as a promising tool to safeguard authenticity and enhance the customer experience. What are Blockchains and how do they work? Blockchain can be public or private and supports smart contracts.

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Inventory Accuracy: The Not-so-Secret Ingredient for Holiday Sales Success

Retail TouchPoints

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

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14 Point of Sale Systems for Small Businesses in 2023

Small Biz Trends

Sale POS systems may also have additional functionality, including payroll, employee management, and customer tools such as loyalty programs. POS systems also offer finance and accounting data, such as custom dashboards, for greater oversight of business performance. Best Overall Point of Sale Systems. Brilliant POS.

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Excess Inventory: The Losers And Wieners

Retail TouchPoints

They too are sitting on piles of unsold inventory, and without e-Commerce channels to offset the decline in in-store traffic, we expect them to selectively bottom-fish for inventory or just sit on the sidelines completely. Applying Marketplace Dynamics To Excess Inventory. Prior to that, he spent over five years at Yahoo!

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Laying the Operational Foundation for Autonomous Stores

Retail TouchPoints

Turning Insights into Action The first step is to establish an internal task force comprised of technology, business, finance and operations representatives. This change is necessary to provide the real-time data that powers the robots and automation tools that are central to retailers’ inventory management.