Retail TouchPoints

NOVEMBER 13, 2024

In 2024, retail crime is up – old-fashioned shoplifting by itself has risen 24% through the first half of the year, according to the Council on Criminal Justice. Fewer false alarms: Don’t waste resources or disrupt store operations unless the threat is real. Never before has retail security been more important than today.

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Loss Prevention Store Operations Accounting Customer Experience 147

Retail TouchPoints

APRIL 30, 2025

Saks Fifth Avenue has partnered with Amazon Fashion to launch a Saks-branded storefront on Amazon. We know that Amazon customers are eager to shop these brands in Amazon Luxury Stores , said Jenny Freshwater, VP of Amazon Fashion, Fitness and Creators in a statement.

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Department Stores Fashion Accessories Customer Experience 147

Retail TouchPoints

FEBRUARY 21, 2023

Fashion retail group Bestseller has rolled out the Nedap iD Cloud platform to all 380 Vero Moda stores. Bestseller is aiming to optimize its store operations with a single view of all stock, which will help Vero Moda offer the right products at the right location without requiring high amounts of safety stock.

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ATS Store Operations Customer Experience Fashion 264

Retail TouchPoints

MAY 31, 2022

She will leverage her experience to help advance the omnichannel fashion retailer’s plans for growth and developing a best-in-class customer experience. Her other leadership titles there include EVP of Store Operations, President of Catalog Division, Neiman Marcus Direct and President of NM Stores. “I

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Customer Experience Store Operations Fashion Planning 278

Retail TouchPoints

JANUARY 17, 2025

It might be that were just a tenant, operating a retail concept completely on our own and paying rent [to the resort], or it could be a bit more integrated, similar to what we do with our cruise line partners. For example, we have a fashion jewelry brand that sells very well across both mainstream and premium cruise lines.

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Shipping Boutique Jewelry Apparel 278

Retail TouchPoints

APRIL 9, 2025

it found that consumers were about a year or two behind the trend cycles in Australia, which gave Princess Polly the perfect edge to not just predict but lead in key fashion trends. But keeping pace with, and setting, fashion trends is a tall order. store at Westfield Century City in Los Angeles in 2023.

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Fashion Location Marketing Accessories 147

Retail TouchPoints

AUGUST 29, 2024

Unlike fashion, the technology industry doesn’t often look to trends and ideas from the past to define its future. What’s old is new again, but this time around the focus is squarely on the value proposition for stores and consumers instead of the distribution centre (DC). In this case, RFID in-store is the proverbial magic bullet.

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Customer Experience Shipping Inventory Management Management 297

Retail TouchPoints

MARCH 25, 2025

International fashion brand Mango is implementing a new AI software platform to transform its planning and decision-making. Operating nearly 2,850 stores in 120 markets, Mango must dynamically navigate demand fluctuations, evolving consumer preferences and supply chain complexities.

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Planning Fashion Consumer Marketing 147

Retail TouchPoints

MARCH 4, 2025

. “We are thrilled to introduce LILYSILK’s first concept store in New York, a city that represents innovation, style and timeless elegance,” said David Wang, CEO of Lilysilk in a statement.

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Retail TouchPoints

MARCH 1, 2023

Athletic-inspired fashion retailer Hibbett is adding Happy Returns Return Bars to its more than 1,100 Hibbett and City Gear stores across the U.S., allowing online shoppers to quickly return items from hundreds of retailers without the need for boxes or labels.

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Returns ATS Kiosk Customer Experience 278

Inside Retail

DECEMBER 1, 2024

Laing’s appointment as CEO earlier this year makes a lot of sense given his experience with bricks-and-mortar store operations. In this interview, Inside Retail got an exclusive look into what Adore Beauty’s first store will look like and what the customer experience will be. I want it to feel comfortable.

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Fashion Shopping Customer Experience Location 130

Retail TouchPoints

MAY 14, 2025

Future On Rotation activations will spotlight new partners across fashion, lifestyle and design that appeal to Gen Z consumers. Nike is the ideal first partner to bring this vision of transforming product categories into immersive narratives to life.

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Apparel Fashion Location Consumer 162

Retail TouchPoints

APRIL 22, 2025

New products, including lab-grown diamond fashion designs, and more accessible price points will be complemented with tests of a store of the future concept that blends digital integration with curated displays for a more self-serve, personalized shopping experience.

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Jewelry Accessories Fashion Shopping 147

Retail TouchPoints

JUNE 16, 2023

Express plans to leverage its own strengths in the men’s fashion space to boost Bonobos’ presence in underpenetrated categories as well as drive greater brand awareness and customer acquisition. Walmart also sold plus-size fashion brand Eloquii to FullBeauty Brands in April.

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Fashion Customer Experience Planning Management 278

Retail TouchPoints

APRIL 3, 2025

It will feature a custom-designed steel vault showcasing sought-after collectible holy grails as well as vibrant artwork, sports-centric murals and a one-of-a-kind sculpture by Southern California artist Brett Crawford, who blends art, fashion and street culture in his work.

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ATS Fashion Location Visual Merchandising 147

Retail TouchPoints

OCTOBER 10, 2024

Because the reality is, most consumers are not going to bother to learn about your products as much as you want them to, particularly in fashion, especially if it’s an impulse buy. As a company, we take nothing for granted, especially not customer loyalty,” said Casper Terp Harboe, RFID Project Manager at Bestseller in a statement. “To

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Retail TouchPoints

MARCH 19, 2025

and Canada designed to immerse visitors in a modern, engaging space featuring the very best of the brands fashion identity, according to a company statement. Walmart used a pop-up that toured 40 cities to boost its fashion street cred with the Walmart Style Tour this past fall.

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Fashion Location Apparel Shopping 179

Retail TouchPoints

MARCH 28, 2023

Retail TouchPoints (RTP): How does Impossible Kicks differentiate its customer experience from other retailers’? John Mocadlo: We make it an attainable luxury experience. If you go into a Champs or Foot Locker , you’ll try on a shoe and then they’ll move you along like any other customer.

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Customer Experience Fulfillment Fashion Wholesale 276

Retail TouchPoints

APRIL 12, 2023

Leap is helping these brands rise to the occasion by leveraging its strategic relationships with operators. We consider [brands] our customers and landlords or operators our real estate partners,” explained Rebecca Fitts, Assistant VP of Real Estate at Leap, in an interview with Retail TouchPoints.

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Retail TouchPoints

JANUARY 27, 2023

Our men’s business has experienced significant growth over the past several years, and Saks continues to be the destination that shoppers look to for the latest in men’s luxury fashion,” said Tracy Margolies, Chief Merchandising Officer at Saks in a statement.

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Fashion Promotions Shopping Marketing 279

Wiser

MARCH 7, 2018

Store operators are charged with creating a positive shopping experience, and there are a number of store key performance indicators (KPIs) that all operators need to use to judge their success. These KPIs apply to the vast majority of stores, from mid-sized to big box. Front of Store Conditions .

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Store Operations Management Checkout Customer Experience 76

Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

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Location Shopping Fast Fashion Checkout 272

Retail TouchPoints

DECEMBER 21, 2023

Kohl’s and Nine West launched an adaptive apparel line, and QVC leveraged some star power by launching an accessible fashion line in partnership with Selma Blair and Isaac Mizrahi. However, accessibility and inclusion aren’t just about the products retailers sell, but also the experiences they provide. Alicia Esposito 7.

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Sporting Goods Advertising Consumer Apparel 306

Retail TouchPoints

NOVEMBER 14, 2023

Aurelius has retail experience through investments in Footasylum , a UK-based fashion streetwear retailer, and global catering group LSG Sky Chefs. Under Natura &Co’s ownership since 2017, The Body Shop redesigned its stores and enhanced the customer experience via its Changemaking Workshop.

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Shopping Customer Experience Fashion Store Operations 258

Retail TouchPoints

MARCH 3, 2021

Rather, it’s the scene of the latest flagship store for innovative South Korean eyewear brand Gentle Monster. Known for its edgy, fashion-forward and creative approach to both product and stores, Gentle Monster launched its Santa Clara store (its third in the U.S.) . — only it’s not a museum art installation.

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ATS Customer Experience Fashion Location 264

Retail TouchPoints

FEBRUARY 3, 2021

Kendra Scott is stepping down as CEO of her eponymous Kendra Scott fashion accessories brand, and current President Tom Nolan will move into the role. Scott will remain executive chairwoman and majority owner of the business, continuing to lead design, customer experience and philanthropy efforts.

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Retail TouchPoints

AUGUST 25, 2020

Retailers should expect that even consumers who have embraced store reopenings early on will also continue the online behaviors they learned during lockdown. Retailers need to make the necessary adjustments to store operations, fulfilment processes, payments and more, to respect shoppers’ continued desire for contactless commerce.

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Payment Services Consumer Fulfillment Store Operations 306

Retail TouchPoints

AUGUST 5, 2024

In fact, the 2023 Retail TouchPoints Store Operations Survey found that among the 82% of respondents who have armed associates with mobile devices, 59% saw improved employee productivity while 50% saw improved cross-sells and upsells.

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Inventory Management Point of Sale Promotions Jewelry 264

Retail TouchPoints

SEPTEMBER 30, 2020

After liquidation and the sale of its trademarks and intellectual property in August 2019, the Charming Charlie brand has returned with the opening of its first physical store at the Cumberland Mall in Atlanta. The openings had originally been planned for March 2020 but were delayed due to the COVID-19 crisis.

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Accessories Apparel Returns Fashion 290

Retail TouchPoints

JUNE 4, 2020

As retailers look ahead, Carol Leaman, CEO at Axonify , believes that they will need to think strategically about what their ideal in-store experience looks like, and what critical areas they will need to emphasize in order to better empower their workers. “It That starts with the associate every time.

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Retail TouchPoints

OCTOBER 20, 2023

“We’ve made the decision to focus our resources on our more than 900 brick-and-mortar stores across the United States, where we invite our passionate customers to continue shopping for home fashion and décor,” the statement continued.

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Fashion Shopping ATS Store Operations 264

Retail TouchPoints

SEPTEMBER 23, 2021

[Diverse representation] is important at all levels, because the C-suite drives the initiatives and the financial benefits to the store teams, but store teams are what the customer sees.”. Another question is whether brands actually want to attract more diverse customers. Think about Lululemon.

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Management Customer Experience Fashion ATS 296

Retail TouchPoints

MARCH 21, 2024

Premium retailer Woolworths will deploy the iD Cloud RFID solution from Nedap to 217 Fashion, Beauty and Home stores across South Africa as it seeks to improve inventory accuracy and in-store replenishment.

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Loss Prevention Fashion ATS Store Operations 263

Retail TouchPoints

SEPTEMBER 1, 2022

Nostalgia is en vogue across TV, movies, music and fashion, reviving old trends and creating new ones. Heading into the 2022 peak season, everything old is new again. At the same time, retailers are harkening back to a time in the not-so-distant past when holding too much inventory was considered an unforgivable sin.

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Fulfillment Supply Chain Management Management Consumer 310

Retail TouchPoints

MARCH 12, 2024

“Walgreens is proud to offer a wide assortment of must-haves for its customers,” said Dale Johnson, Group VP and General Merchandise Manager at Walgreens in a statement. In February 2024 Claire’s named IMG as its global licensing partner to create a range of Claire’s-branded products.

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Merchant Services Jewelry Accessories Fashion 264

Retail TouchPoints

SEPTEMBER 20, 2023

Nothing can be tangential — it all communicates the fashion house’s value and promise. In the luxury and ultra-luxury retail realms, the watchword is fit — how the design team tailors the environment for a purpose-driven, customized happening.

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Fashion Visual Merchandising Store Operations Customer Experience 261

Retail TouchPoints

AUGUST 28, 2024

The category builds on the success of the Walmart Restored collection of refurbished electronics and small appliances; and Collectibles, available in the Collector Shop , where sellers can now enable preorders to build customer anticipation for product drops, including releases that are exclusive to Walmart.

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Fulfillment Sporting Goods Fashion ATS 259