Retail TouchPoints

FEBRUARY 3, 2023

Cole Haan operates 90+ retail stores in the U.S. and Canada and more than 300 international store locations and also sells via department store and specialty retail partners.

Point of Sale 189

Point of Sale Specialty Retailers Department Stores Accessories 189

Retail TouchPoints

OCTOBER 19, 2020

Department store retailer Belk will provide same-day delivery on select merchandise for orders placed before 2 pm, with delivery the following day for orders coming in after that time. The retailer will charge $14.95 on orders under $49 and $9.95 for orders larger than that amount.

Department Stores 276

Department Stores Shopping Merchandise Store Store Operations 276

Cross Cap

FEBRUARY 1, 2018

But instead of rolling over, physical retailers can use this so-called “retail apocalypse” as a catalyst to evaluate their approach to customer experience – perhaps the one edge they have over their cyber counterparts. Self-serve kiosks and mobile apps integrate digital technology for a well-rounded and exciting customer experience.

Customer Experience 52

Customer Experience Payment Services Shipping Kiosk 52

Retail TouchPoints

SEPTEMBER 3, 2020

Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. Under these conditions, returns could quickly become a logistical nightmare, a customer experience risk and, most of all, a drain on profits. Normally, apparel returns are roughly 7.5%

Returns 328

Returns Merchant Services Department Stores Shipping 328

Retail TouchPoints

MARCH 1, 2024

That [department store] channel has had its issues in terms of growth, but [these retailers] are just as important to us as our dot-com business,” said Natori. “We We also get end-to-end accountability in the supply chain.” Natori also sells via wholesale channels, to luxury retailers such as Neiman Marcus and Bergdorf Goodman.

Department Stores 211

Department Stores Wholesale Finance Apparel 211

Retail TouchPoints

AUGUST 10, 2020

In contrast to Amazon’s regional DCs, which can span one million square feet or more, a former department store would facilitate the retail giant’s ability to make last-mile deliveries more efficiently. Mall locations appeal to Amazon because they tend to be located near highways and population centers.

Department Stores 209

Department Stores Location Shipping Store Operations 209

Retail TouchPoints

MARCH 20, 2024

” Constantly Test and Iterate Design Concepts Retailers like Macy’s have made headlines for their moves to right-size their store fleet and invest in new, much smaller , store formats and experiences. “When they go shopping, they want to be treated specially.

Specialty Retailers 263

Specialty Retailers Department Stores Consumer Advertising 263

Retail TouchPoints

SEPTEMBER 28, 2020

While Amazon and many big box retailers have announced their seasonal hiring plans, department stores and fashion chains have been notably, but not unexpectedly, quiet. The pandemic has negatively impacted the department stores’ businesses. Relieving Pressure On Stores.

Fulfillment 302

Fulfillment Department Stores Shipping Planning 302

Retail TouchPoints

JUNE 9, 2023

Don’t go to a department store or a name brand store and pay through the nose.” Maxx don’t have to communicate their value via a “soft sell” of the brand name — it’s already assumed [by consumers]. A good message from these retailers would be “We have the brands you want, and they’re at the price you want.

ATS 238

ATS Advertising Promotions Consumer 238

Inside Retail

FEBRUARY 27, 2023

Secondly, having a strong e-commerce channel enables customers to find products online that they may have struggled to locate in-store. Success requires organisation-wide agility and focus Delivering great customer experiences across the entire buying journey is challenging.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Retail TouchPoints

JUNE 17, 2021

The technology has been used in categories such as beauty, CPG and accessories, primarily in department store environments. This pilot, expected to roll out to 200 stores by the end of June 2021, represents Perch’s largest deployment in the pet category and the supermarket vertical.

Supermarket 157

Supermarket Beauty and Health Department Stores Accessories 157

Retail TouchPoints

JANUARY 25, 2023

Creating New Value with In-Store Experiences Each of the approaches discussed above leverages store space to offer customers an experience they can’t get online, which can encourage them to keep coming back. These experiences aren’t mutually exclusive, either.

Store Layout 219

Store Layout Sporting Goods Consumer Department Stores 219

Retail TouchPoints

SEPTEMBER 21, 2020

The collaboration includes an exclusive collection of Nordstrom Made “VOTE” apparel, and the department store will donate a portion of the proceeds from the merchandise sales to the two organizations. Nordstrom stores and operations centers will remain open on Nov.

Sporting Goods 258

Sporting Goods Department Stores Apparel Fulfillment 258

365 Retail

SEPTEMBER 15, 2021

Department store digital pioneer Fiona Lay has been appointed as Digital Director. My focus will be to accelerate and enhance customer experience, as well as drive awareness and consideration for this unique platform.”. Secret Sales has also recruited Sarah Savva as External Relationships Director.

Fashion 65

Fashion Department Stores Finance Customer Experience 65

Retail TouchPoints

MAY 21, 2021

People are going to be time constrained and delivering a great customer experience is going to be a valuable asset.”. Anderson expects supply chains to remain a key friction point for retail in the foreseeable future, and the data expertise that drives a great omnichannelm experience can also smooth bumps in inventory and sourcing.

Apparel 229

Apparel Returns Department Stores Fulfillment 229

Retail TouchPoints

JULY 16, 2020

A survey by MySizeID found that: 49% of shoppers are uncomfortable shopping in-store for apparel ; 33% of shoppers are uncomfortable shopping in-store for cosmetics ; and 18% of shoppers are uncomfortable shopping in-store for shoes. of consumers say they will feel most comfortable shopping at standalone specialty retail stores.

Returns 242

Returns Apparel Store Layout Specialty Retailers 242

Retail TouchPoints

AUGUST 5, 2020

In interviews with The Rainbow Group , a shopping center company and department store in China, they reported that they quickly upgraded their digital capacity, rebranded the company as a digital-first brand and changed their go-to-market strategy, all in 60 days.

Supermarket 257

Supermarket Returns Shopping Department Stores 257

Retail TouchPoints

OCTOBER 31, 2023

The 23-year-old organization has conducted hundreds of research projects, including interviews of criminals about the criteria they use when deciding which stores to hit. Be tough — but preserve the customer experience. This could help them harmonize twin goals — deterring crooks and preserving the customer experience.

Loss Prevention 254

Loss Prevention Sporting Goods Customer Experience Store Layout 254

Small Biz Trends

JULY 8, 2021

We have assembled all the numbers you need, including store operations, shopper behaviors, how retailers market their businesses, and much more. If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. Specialty stores are often a part of small retail store businesses.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138

Retail TouchPoints

OCTOBER 1, 2020

Nordstrom has launched BEAUTYCYCLE, a recycling program that allows customers to bring their empty beauty product packaging to any of the retailer’s full-line stores or Nordstrom Local service hubs in the continental U.S. Through the initiative, Nordstrom aims to take back 100 tons of hard-to-recycle beauty packaging by 2025.

Accessories 201

Accessories Location Management Department Stores 201