Inside Retail

AUGUST 24, 2022

Our customer experience was not as good as we would have liked during the year, which was reflected in our customer advocacy scores, with all businesses down on the prior period with the notable exception of Big W.”. The post Woolworths flags concerns across supply chain, customer experience appeared first on Inside Retail.

Customer Experience 147

Customer Experience Net Profit Supermarket Shipping 147

Retail Customer Experience

JUNE 20, 2023

While the days of a makeover at a cosmetics counter in a department store aren’t over, as consumers are still loving the in-store experience, more and more beauty shoppers are embracing tech-driven options.

Customer Experience 98

Customer Experience Department Stores Consumer ATS 98

Theatro

JANUARY 25, 2023

adults to share their experiences and views on the current state of in-store retail. Here are the results of our retail customer experience survey. Key Findings Americans prefer shopping in retail stores to shopping online, for reasons like being able to see and feel products before buying them. adults on Jan.

Customer Experience 98

Customer Experience Shopping Store Layout Consumer 98

Retail Wire

JUNE 16, 2021

Neiman Marcus has said that it will invest $500 million to remodel stores, speed deliveries of online orders and acquire new technology focused on improving the shopping experience for its well-heeled customers.

Customer Experience 100

Customer Experience Department Stores Fashion Shopping 100

Inside Retail

JANUARY 21, 2024

The luxury market is categorised by its exclusivity, maintained through a combination of high price points, consciously limited product volumes, reputation and customer experience, amongst other factors. Longchamp manages 325 direct-to-consumer stores through 25 distribution subsidiaries around the world. billion in 2024.

Boutique 262

Boutique Department Stores Fashion Accessories 262

Retail TouchPoints

MAY 4, 2021

Family-owned department store chain Boscov’s is upgrading its ecommerce ecosystem through an expanded partnership with unified commerce platform Kibo. Currently marking its 107th anniversary, Boscov’s operates 48 department stores in the Northeast and Mid-Atlantic.

Department Stores 262

Department Stores Customer Experience Planning Management 262

Inside Retail

FEBRUARY 8, 2024

Myer currently operates 56 department stores across Australia, as well as its online business and in-house brands including Sass and Bide, Marcs and David Lawrence. per cent increase is a case of under-promising and over-delivering, the department store CEO is taking the win as a sign of more growth to come. “We

Department Stores 264

Department Stores Inventory Management Planning Returns 264

Rangeme

NOVEMBER 22, 2022

The aim today is to redefine the role of the physical store. Many retailers are focusing on how they can offer customer experiences rather than simply serving as transactional venues. department store and supermarket chain John Lewis has more than doubled the number of stores in which shoppers can pick up purchases online.

Customer Experience 52

Customer Experience Supermarket Returns Department Stores 52

Inside Retail

DECEMBER 20, 2022

A fundamental question about the future of David Jones was put to rest this week, after the retailer’s parent company Woolworths Holdings announced the sale of the department store chain to Australian private equity firm Anchorage Capital Partners on Monday. We’ve seen a general consumer trend away from department stores.”.

Department Stores 246

Department Stores Supermarket Management Marketing 246

Retail TouchPoints

MARCH 3, 2023

Nordstrom will shutter its six full-line department stores and seven Nordstrom Rack stores in Canada, along with its Canadian website , in a move that is expected to save the retailer $35 million in EBIT in fiscal 2023 compared to fiscal 2022.

Department Stores 277

Department Stores Customer Experience Planning Store Operations 277

Retail TouchPoints

MAY 15, 2024

FAO Schwarz , the iconic New York City toy store, has opened its first location in Paris, on the fifth floor of the Galeries Lafayette Paris Haussmann department store.

Department Stores 194

Department Stores Accessories Location Fashion 194

Retail TouchPoints

OCTOBER 23, 2023

While discounts and deals will be core, the ailing department store chain is also prioritizing in-store merchandising and curation to improve the customer experience. To make finding the perfect gift even easier, Kohl’s has developed a new front-of-store experience, aptly called Gift Shop, that is curated for various holiday gifting needs.

Net Profit 239

Net Profit Department Stores Promotions Checkout 239

Retail Dive

AUGUST 31, 2023

The struggling department store will upgrade its tech, stores and customer experience, but is unlikely to follow rival Macy’s in leaving the mall.

Planning 128

Planning Department Stores Customer Experience 128

Retail Wire

OCTOBER 4, 2023

Incoming Macy’s CEO, Tony Spring, and current CEO, Jeff Gennette, highlighted the strength of Macy’s non-namesake brands, including high-end department store Bloomingdale’s and luxury beauty retailer Bluemercury. Bloomingdale’s is identified as a growth driver.

Department Stores 113

Department Stores Customer Experience 113

Inside Retail

JANUARY 29, 2023

Department store David Jones is replacing its long-term own-brand credit-card partner American Express with Lattitude in a 10-year contract. Our financial services program is a core pillar of our service offering to our customers,” said David Jones CEO Scott Fyfe. “We

Department Stores 225

Department Stores Finance Accounting Customer Experience 225

Inside Retail

FEBRUARY 1, 2024

Following its 2020 marketing strategy rebrand, Parfums de Marly felt now was the right time to enter the Australian retail space with its French vision of excellence and luxury in opposition to standardisation, through in-store customer experience. By culture, we are a department store brand in the way we function.

Department Stores 130

Department Stores Boutique Marketing Location 130

Retail TouchPoints

DECEMBER 16, 2022

Department stores saw a 2.9% decline, furniture and home furnishings stores reported a 2.6% increase in sales, while health and personal care stores saw a 0.7% This will minimize the risk of accepting fraudulent returns while enhancing the customer experience for loyal shoppers.”.

Returns 279

Returns Home Furnishings Department Stores Customer Experience 279

Indigo 9 Digital

MAY 2, 2022

That confirms what we already know, the customer experience matters. But what constitutes a great customer experience? When looking at an example of a great customer experience it tends to hit on one of the following elements: 1) it’s helpful, 2) it saves time, 3) it’s friendly, 4) it’s memorable and 5) it fills a need.

Customer Experience 52

Customer Experience Payment Services Loss Prevention Drop-Shipping 52

Retail Focus

DECEMBER 6, 2022

Global high-performance wellness brand, Hyperice , opens its first pop-up shop at luxury department store, Harrods. Jim Huether, CEO of Hyperice says: “Harrods’ is the world’s most iconic department store. Today, the company is a holistic high-performance wellness brand with numerous product lines and categories.

Department Stores 245

Department Stores Clienteling ATS Promotions 245

Retail TouchPoints

MAY 5, 2023

Macy’s will expand its off-mall presence by opening additional Market by Macy’s and Bloomie’s shops — smaller versions of the Macy’s and Bloomingdale’s department stores, respectively — even as it shutters full-size stores. growth at Bloomingdale’s stores during the same period. This was compared to a 3.3%

Department Stores 267

Department Stores Checkout Location Planning 267

365 Retail

MAY 14, 2024

Amex’s research surveyed 500 senior decision makers across UK retail and hospitality businesses of all sizes, with at least one physical store, exploring their current challenges, investment priorities, and customer attraction strategies.

Merchant Services 106

Merchant Services Department Stores Customer Experience Planning 106

Inside Retail

JANUARY 4, 2024

Its unparalleled boost to customer experience, ability to automate tasks and drive better decision-making are key influencers in this rise. Enhancing the customer experience from the back end Improving product recommendations is just one layer to how AI and LLMs are transforming retail.

Consumer 266

Consumer Customer Experience Department Stores Shopping 266

Retail Gazette

MARCH 15, 2024

The renovation forms part of a £40m investment programme aimed creating the “next generation” store. Mailen Design has been commissioned to “sensitively reimagine” the department store retailer’s original store frontage of the 1880’s building.

Planning 104

Planning Department Stores Fashion Customer Experience 104

Inside Retail

NOVEMBER 16, 2023

Natira Boonsri named as CEO of Central & Robinson Department Stores By Tong Van Central Retail Corporation (CRC) has appointed the Chirathivat family’s heir Natira Boonsri as CEO of Central & Robinson Department Stores. Boonsri has about 20 years of experience in department store management.

Department Stores 130

Department Stores Net Profit Wholesale Fashion 130

RIS News

FEBRUARY 7, 2024

British department store Liberty is making moves to improve store technology and customer experience, upgrading its POS and CRM applications to be more user-friendly and easily accessible for staff.

Point of Sale 70

Point of Sale Department Stores Customer Experience 70

Retail TouchPoints

JULY 27, 2022

The introduction of Clinique’s science-focused skincare retail concept at Macy’s was made during a time when the department store retailer is exploring new approaches to its store design through partnerships with other brands.

Department Stores 237

Department Stores ATS Promotions Planning 237

Retail TouchPoints

MAY 6, 2024

Shoppers using the Kohl’s Instacart storefront can earn Kohl’s Rewards on these orders, which are priced the same for delivery and in-store purchase.

Department Stores 147

Department Stores Accessories Shopping Planning 147

Retail Dive

MARCH 17, 2023

The department store will have in-store activations, customer experiences and exclusive products from the brand, while the confection’s list of partners grows.

Department Stores 97

Department Stores Customer Experience 97

Retail TouchPoints

FEBRUARY 27, 2024

has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer. Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations.

Location 259

Location Department Stores Fulfillment Planning 259

Retail TouchPoints

OCTOBER 22, 2021

Burberry credited Akeroyd for reorganizing and accelerating growth at Versace by building on the Italian brand’s heritage to elevate product, communications and the customer experience. “I Gerry Murphy, Burberry Chair, will head the company until Akeroyd comes aboard in April.

Department Stores 253

Department Stores Fashion Returns Customer Experience 253

Retail TouchPoints

MAY 15, 2024

HLW recently completed the adaptive reuse of a Macy’s department store at the former Westside Pavilion in Los Angeles, which has been renamed West End. Additionally, we are currently working on the Bayfair Center in the East Bay of the San Francisco metropolitan area.

Shopping 268

Shopping Department Stores Location Outdoor 268

Inside Retail

AUGUST 1, 2023

Australian retail conglomerate Wesfarmers is doing exactly that as it undertakes a merger of the back-end services of its discount department store chains, Kmart and Target. But it’s not just the retail behemoths that can save money and even improve customer experience with a back-end review. Smaller retailers can, too.

Customer Experience 246

Customer Experience Department Stores Promotions Checkout 246

Retail TouchPoints

NOVEMBER 15, 2023

Unions Accuse REI of Unfair Labor Practices Another Seattle-based company, REI , is being targeted by two strong unions: the United Food and Commercial Workers International Union (UFCW) and the Retail, Wholesale and Department Store Union (RWDSU) with a total of 80 charges of unfair labor practices.

Planning 279

Planning Department Stores Wholesale Location 279

Retail TouchPoints

MAY 26, 2022

Fanatics is one of the most admired names in sports merchandise and digital experiences and we’re extremely pleased to partner with the company to help get orders into its customers’ hands more quickly and reliably,” said Shekar Natarajan, EVP and Chief Supply Chain Officer at AEO, who also leads Quiet Platforms, in a statement.

Department Stores 249

Department Stores Fulfillment Customer Experience Management 249

Retail TouchPoints

MAY 22, 2023

Today, Curacao operates stores that are at least 100,000 square feet in size and cover four main verticals — electronics, home, fashion, kids and babies — and 17 different subcategories. We don’t want to be just a store that sells stuff that everyone else sells ,” said Nerubay. We sound like them. We feel like them.”

Payment Services 283

Payment Services Department Stores Shipping Accounting 283

Retail TouchPoints

NOVEMBER 21, 2022

Chanel, Ralph Lauren and Nespresso each have their own dedicated “floor” in the virtual store that users can transition between by using the virtual elevator. The experience is designed to allow each brand to communicate its own story within a cohesive Bloomingdale’s setting, much like a real-life department store.

Department Stores 298

Department Stores Fashion Shopping Customer Experience 298

Retail Gazette

OCTOBER 19, 2023

Fenwick has returned to profit, boosted by the sale of its New Bond Street store for £430m, Retail Week reports. The sale of the department store retailer’s 130-year old flagship last December enabled the business to report pre-tax profits of £57.1m last year, compared to a loss of £5.2m a year earlier.

Returns 107

Returns Department Stores Customer Experience Planning 107