Inside Retail

AUGUST 24, 2022

Our customer experience was not as good as we would have liked during the year, which was reflected in our customer advocacy scores, with all businesses down on the prior period with the notable exception of Big W.”. The post Woolworths flags concerns across supply chain, customer experience appeared first on Inside Retail.

Customer Experience 147

Customer Experience Net Profit Supermarket Shipping 147

Inside Retail

OCTOBER 2, 2023

Major department store, tick. We’ve all encountered those shopping centres that look and feel the same, no matter where you are in the world. Platform is the antithesis of a cookie-cutter shopping centre – indeed, it acts as a platform for independent brands to thrive. Global fast-fashion retailer, tick. Cinema, tick.

Shopping 264

Shopping Outdoor Fast Fashion Fashion 264

Theatro

JANUARY 25, 2023

We timed the study to take place in January 2023, with the most recent holiday shopping season still fresh in shoppers’ minds. The survey found that many Americans believe the quality of the in-store experience has declined since 2019—the last year before the Covid lockdowns that began in March 2020.

Customer Experience 98

Customer Experience Shopping Store Layout Consumer 98

Retail TouchPoints

JUNE 1, 2022

The shop-in-shop retail approach can yield benefits for both the host retailer and the hosted brand, but there are certainly challenges to entering into this type of partnership. How is it appealing to the customer? Would standing out or blending within the host environment drive the most traffic to the shop-in-shop?

Shopping 292

Shopping Location Jewelry Customer Experience 292

Retail Wire

JUNE 16, 2021

Neiman Marcus has said that it will invest $500 million to remodel stores, speed deliveries of online orders and acquire new technology focused on improving the shopping experience for its well-heeled customers.

Customer Experience 100

Customer Experience Department Stores Fashion Shopping 100

Inside Retail

JANUARY 21, 2024

The luxury market is categorised by its exclusivity, maintained through a combination of high price points, consciously limited product volumes, reputation and customer experience, amongst other factors. Longchamp manages 325 direct-to-consumer stores through 25 distribution subsidiaries around the world. billion in 2024.

Department Stores 262

Department Stores Boutique Fashion Accessories 262

Retail TouchPoints

JANUARY 13, 2021

From there, the firm surveyed 530 consumers and leveraged a team of five UX designers to give each retailer a score out of 100 in seven relevant categories: overall experience, search, shop, cart, buy, fulfillment and returns. On the brick-and-mortar side, Nordstrom stores aren’t just curbside pickup sites.

Customer Experience 249

Customer Experience Fulfillment Returns Shopping 249

Inside Retail

JANUARY 3, 2023

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. Whether it’s a small boutique or a major department store chain, all businesses can harness the potential of this powerful technology.

Payment Services 290

Payment Services Shopping Checkout Kiosk 290

Rangeme

NOVEMBER 22, 2022

With stores forced to close, the popularity of e-commerce accelerated and many retailers wondered if in-store shopping would ever return. In many cases, the store remodelling programmes now underway at leading retailers worldwide reflect an attempt to bring the physical shopping experience into line with the digital one.

Customer Experience 52

Customer Experience Supermarket Returns Department Stores 52

Inside Retail

JANUARY 4, 2024

As the driving force behind a new era of hyper-personalisation, efficiency and sustainable retail experiences, its impact on the way we shop cannot be understated. And how will it shape the way we shop? Today’s consumers are craving a truly unique shopping experience.

Consumer 266

Consumer Customer Experience Department Stores Shopping 266

Inside Retail

FEBRUARY 8, 2024

Myer currently operates 56 department stores across Australia, as well as its online business and in-house brands including Sass and Bide, Marcs and David Lawrence. per cent increase is a case of under-promising and over-delivering, the department store CEO is taking the win as a sign of more growth to come. “We

Department Stores 264

Department Stores Inventory Management Planning Returns 264

Inside Retail

DECEMBER 20, 2022

A fundamental question about the future of David Jones was put to rest this week, after the retailer’s parent company Woolworths Holdings announced the sale of the department store chain to Australian private equity firm Anchorage Capital Partners on Monday. We’ve seen a general consumer trend away from department stores.”.

Department Stores 246

Department Stores Supermarket Management Marketing 246

Retail TouchPoints

OCTOBER 23, 2023

While discounts and deals will be core, the ailing department store chain is also prioritizing in-store merchandising and curation to improve the customer experience. To make finding the perfect gift even easier, Kohl’s has developed a new front-of-store experience, aptly called Gift Shop, that is curated for various holiday gifting needs.

Net Profit 235

Net Profit Department Stores Promotions Checkout 235

Retail TouchPoints

MAY 6, 2024

Shoppers using the Kohl’s Instacart storefront can earn Kohl’s Rewards on these orders, which are priced the same for delivery and in-store purchase. Kohl’s has been expanding its assortment in recent months, both through its own merchandising and via its shop-in-shop relationships with other retailers.

Department Stores 147

Department Stores Accessories Shopping Planning 147

Retail TouchPoints

OCTOBER 31, 2023

Now that American retailers are shuttering stores and losing billions of dollars because of shrink, it is time for a sharper focus on the “journey” of another group entirely — retail criminals. Sadly, in addition to imagining how people will shop the store, designers need to think harder about how they might steal from it, too.

Loss Prevention 255

Loss Prevention Sporting Goods Customer Experience Store Layout 255

Retail TouchPoints

MAY 29, 2024

AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market. Considering that endcap displays generate 70% of grocery and department store spend, the ROI of a solution that provides intelligent insights can be fast and decisive.

Merchant Services 206

Merchant Services Kiosk Point of Sale Department Stores 206

Inside Retail

FEBRUARY 26, 2024

One of the key trends that defined retail in 2023 was pop-up shops and how these experiential shopping experiences have taken hold over millennial and Gen Z consumers. Just this week, American department store chain Nordstrom announced a unique collaboration with the British fashion brand Paul Smith.

Retail Trends 130

Retail Trends Department Stores Fashion Inventory Management 130

Retail Focus

DECEMBER 6, 2022

Global high-performance wellness brand, Hyperice , opens its first pop-up shop at luxury department store, Harrods. Jim Huether, CEO of Hyperice says: “Harrods’ is the world’s most iconic department store. Today, the company is a holistic high-performance wellness brand with numerous product lines and categories.

Department Stores 245

Department Stores Clienteling ATS Promotions 245

Retail TouchPoints

MAY 5, 2023

Macy’s will expand its off-mall presence by opening additional Market by Macy’s and Bloomie’s shops — smaller versions of the Macy’s and Bloomingdale’s department stores, respectively — even as it shutters full-size stores. growth at Bloomingdale’s stores during the same period. This was compared to a 3.3%

Department Stores 265

Department Stores Checkout Location Planning 265

Retail TouchPoints

FEBRUARY 27, 2024

has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer. Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations.

Location 256

Location Department Stores Fulfillment Planning 256

Indigo 9 Digital

MAY 2, 2022

That confirms what we already know, the customer experience matters. But what constitutes a great customer experience? When looking at an example of a great customer experience it tends to hit on one of the following elements: 1) it’s helpful, 2) it saves time, 3) it’s friendly, 4) it’s memorable and 5) it fills a need.

Customer Experience 52

Customer Experience Payment Services Loss Prevention Drop-Shipping 52

Retail TouchPoints

NOVEMBER 21, 2022

Bloomingdale’s has launched a multi-brand virtual shopping experience for the holidays with dedicated spaces featuring Chanel , Ralph Lauren and Nespresso. Developed by Emperia , the virtual store is available via the Bloomingdale’s website on desktop and mobile.

Department Stores 296

Department Stores Fashion Shopping Customer Experience 296

Retail Focus

OCTOBER 25, 2023

The journey of retail formats, as we know them, began with specialty stores, where retailers differentiated themselves through elevated service, expansive inventory, and deep local knowledge. This early phase prioritized a personalized shopping experience, setting the foundation for what was to come.

Department Stores 162

Department Stores Store Layout Specialty Store Fulfillment 162

Retail Gazette

AUGUST 15, 2023

Just a decade ago, high streets and malls were awash with mobile phone shops with a seemingly endless number of places to peruse the latest Blackberry or Samsung Galaxy. Those stores are far fewer in numbers. Phones4U collapsed into administration in 2014 and Currys-owned Carphone Warehouse closed all its standalone stores in 2020.

Shopping 98

Shopping Dead-Stock Department Stores Marketing 98

Retail TouchPoints

NOVEMBER 7, 2022

As consumers work to check off their holiday shopping lists, many will be flocking to physical stores. Department stores, specialty retailers and luxury brands alike will display their holiday spirit using best-in-class design and storytelling strategies to draw these shoppers in.

Specialty Retailers 226

Specialty Retailers Department Stores Fashion Shopping 226

Retail TouchPoints

NOVEMBER 16, 2023

Serving as the brand’s first-ever immersive design store, the location features a two-level “Design Desk” staffed by design professionals, a Crate & Kids shop-in-shop and a range of services, including floral arrangements and monogramming. 18 through Dec. 18 through Dec.

Clienteling 229

Clienteling Department Stores Location Shopping 229

Retail TouchPoints

NOVEMBER 6, 2023

To position themselves as the ultimate holiday shopping destinations, Nordstrom and Nordstrom Rack are doubling down on helpful services, compelling brand partnerships and unique in-store shopping experiences. These shop-in-shops are designed to feature unique gifts and collectibles that span product categories.

Shipping 196

Shipping Department Stores Fulfillment Shopping 196

Retail TouchPoints

MARCH 11, 2024

Gen Z consumers are neither easy to define nor predictable in their shopping habits. It is assumed that they are more adept at using the technology in their hands and that this facility will inform their consuming behaviors, which McKinsey refers to as “seamless and intuitive adoption of online shopping and transactions.”

Consumer 241

Consumer Department Stores Merchandise Store Advertising 241

Inside Retail

JANUARY 20, 2022

Amazon’s recipe for the department store of the future includes algorithmic recommendations and what one corporate director called “a magic closet” in the fitting room. At 30,000 square feet (2,787 sq meters), the planned “Amazon Style” shop near Los Angeles is smaller than the typical department store.

Fashion 130

Fashion Department Stores Checkout Apparel 130

Retail TouchPoints

JANUARY 19, 2022

Whether customers are shopping for formalwear, athleticwear or home décor, they know they’re going to get high-quality goods designed with longevity in mind. Wherever we show up in stores, we want to make sure it’s portrayed in a way that’s consistent,” he said. and globally.

Department Stores 244

Department Stores Wholesale Consumer Fashion 244

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., She spearheaded strategic innovations including the introduction of Amazon returns and the retailer’s long-term strategic partnership with Sephora , which has expanded to 600 Sephora at Kohl’s shops.

Department Stores 233

Department Stores Planning Returns ATS 233

Retail TouchPoints

MAY 22, 2023

Today, Curacao operates stores that are at least 100,000 square feet in size and cover four main verticals — electronics, home, fashion, kids and babies — and 17 different subcategories. We don’t want to be just a store that sells stuff that everyone else sells ,” said Nerubay. We sound like them. We feel like them.”

Payment Services 282

Payment Services Department Stores Shipping Accounting 282

Retail TouchPoints

OCTOBER 19, 2020

Department store retailer Belk will provide same-day delivery on select merchandise for orders placed before 2 pm, with delivery the following day for orders coming in after that time. Adding a Same Day Delivery option is one of the ways we are adapting our 133-year-old company to meet the needs of our modern customers.”.

Department Stores 277

Department Stores Shopping Merchandise Store Store Operations 277

Retail TouchPoints

FEBRUARY 22, 2023

The shopping mall’s identity crisis has been an oft-discussed topic in the retail industry. Even beforethe pandemic, the narrative focused on how malls were navigating the rise in online shopping and the associated fall in foot traffic. RTP: What is the next big trend in developing an omnichannel shopping mall experience?

Consumer 292

Consumer Department Stores Shopping Clienteling 292

Retail TouchPoints

JUNE 15, 2022

Food shopping is a highly personal, and sometimes emotional, experience. And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. Space and Atmosphere. Photo courtesy of: Shutterstock.

Visual Merchandising 226

Visual Merchandising Customer Experience Consumer Location 226

Inside Retail

JUNE 22, 2021

Starts at 60, the online news and community hub aimed at seniors, has just launched an e-commerce platform as it looks to become the go-to destination for the growing number of baby boomers shopping online. Older online shopping ‘boom’. But that changed last year.

Payment Services 236

Payment Services Department Stores Shopping Consumer 236

Retail Focus

OCTOBER 10, 2023

Is it the products it offers or the way it shapes customer experiences? In today’s dynamic market, retailers must adapt and innovate to capture the attention of customers who are constantly seeking novelty and excitement. This new retail model focused on competitive pricing, volume, and cost efficiency.

Customer Experience 147

Customer Experience Brand Management Management Shopping 147