Inside Retail

AUGUST 24, 2022

According to Woolworths Group chief executive Brad Banducci, the business was hit on all sides by supply chain disruptions, product shortages, team absenteeism, and flood damages, while also witnessing a shift in consumer behaviour driven by rising prices.

Customer Experience 147

Customer Experience Net Profit Supermarket Shipping 147

Theatro

JANUARY 25, 2023

Purpose of this Study With consumers coming back to physical retail stores in full force in the aftermath of the Covid pandemic, the Theatro team decided to survey U.S. consumers to ask them about their in-store experiences. consumers to ask them about their in-store experiences.

Customer Experience 98

Customer Experience Shopping Store Layout Consumer 98

Inside Retail

FEBRUARY 8, 2024

Myer currently operates 56 department stores across Australia, as well as its online business and in-house brands including Sass and Bide, Marcs and David Lawrence. It’s no secret that consumer-facing retail has had a tough year trying to stay price-competitive for customers. million and now account for 21.3

Department Stores 264

Department Stores Inventory Management Planning Returns 264

Inside Retail

JANUARY 21, 2024

The luxury market is categorised by its exclusivity, maintained through a combination of high price points, consciously limited product volumes, reputation and customer experience, amongst other factors. Longchamp manages 325 direct-to-consumer stores through 25 distribution subsidiaries around the world. billion in 2024.

Department Stores 262

Department Stores Boutique Fashion Accessories 262

Inside Retail

DECEMBER 20, 2022

A fundamental question about the future of David Jones was put to rest this week, after the retailer’s parent company Woolworths Holdings announced the sale of the department store chain to Australian private equity firm Anchorage Capital Partners on Monday. We’ve seen a general consumer trend away from department stores.”.

Department Stores 246

Department Stores Supermarket Management Marketing 246

Inside Retail

FEBRUARY 1, 2024

Following its 2020 marketing strategy rebrand, Parfums de Marly felt now was the right time to enter the Australian retail space with its French vision of excellence and luxury in opposition to standardisation, through in-store customer experience. By culture, we are a department store brand in the way we function.

Department Stores 130

Department Stores Boutique Marketing Location 130

Retail TouchPoints

DECEMBER 16, 2022

from November 2021, according to Commerce Department data. The decline occurred despite muted inflation of just 0.1% , according to the Bureau of Labor Statistics’ Consumer Price Index (CPI). Department stores saw a 2.9% decline, furniture and home furnishings stores reported a 2.6% Retail sales fell 0.6%

Returns 290

Returns Home Furnishings Department Stores Customer Experience 290

Retail Focus

DECEMBER 6, 2022

Global high-performance wellness brand, Hyperice , opens its first pop-up shop at luxury department store, Harrods. Jim Huether, CEO of Hyperice says: “Harrods’ is the world’s most iconic department store. Today, the company is a holistic high-performance wellness brand with numerous product lines and categories.

Department Stores 245

Department Stores Clienteling ATS Promotions 245

Retail TouchPoints

JANUARY 19, 2022

The consumer is looking for aspirational product stories and we have a unique opportunity to serve them in this space.”. But given how consumers have become more digitally engaged and environmentally focused, how is Louvet reimagining the brand and the way it shows up in the world? Heritage sometimes isn’t enough ,” Louvet admitted.

Department Stores 264

Department Stores Wholesale Consumer Fashion 264

Inside Retail

NOVEMBER 16, 2023

The three will report to Heidi O’Neill, president, consumer, product and brand at Nike. In addition, Dr Muge Erdirik Dogan will join Nike as chief technology officer, effective November 27, to boost the quality of consumer experiences with products, platforms, and services. CRC generated US$6.7

Department Stores 130

Department Stores Net Profit Wholesale Fashion 130

Inside Retail

JUNE 12, 2024

The brand recently opened its first Mainland China store in Shanghai, and it is just the start of its goal to further capture high-spending Chinese consumers in the region. He believes this move will bring the brand’s philosophy closer to its customers.

Fashion 147

Fashion Marketing Department Stores Point of Sale 147

Retail Focus

OCTOBER 25, 2023

Retailers have continually adapted to changing consumer demands, technological advancements, and shifting societal values. Looking at retail disturbances in an oversimplified way, the first major disruption in retail was the emergence of department stores. This era was often described as consumer warfare.

Department Stores 162

Department Stores Store Layout Specialty Store Fulfillment 162

Retail TouchPoints

MAY 26, 2022

By sharing logistics assets and capabilities with others in the Quiet Platforms network, retailers and brands are able to position inventory closer to end consumers and aggregate parcel shipments to drive efficiencies and cost savings. In the last year alone the company has: Secured $1.5

Department Stores 282

Department Stores Fulfillment Customer Experience Management 282

Retail TouchPoints

AUGUST 1, 2022

. “With this launch, we aim to welcome more traditional, non-blockchain consumers to the Web3 world [by allowing] consumers to experience the energy and new possibilities in Web3 culture without needing to already possess the complex knowledge of navigating Web3 tech,” said Jenny Guo, Co-founder of Highstreet in a statement.

ATS 312

ATS Department Stores Apparel Fashion 312

Indigo 9 Digital

MAY 2, 2022

That confirms what we already know, the customer experience matters. But what constitutes a great customer experience? When looking at an example of a great customer experience it tends to hit on one of the following elements: 1) it’s helpful, 2) it saves time, 3) it’s friendly, 4) it’s memorable and 5) it fills a need.

Customer Experience 52

Customer Experience Payment Services Loss Prevention Drop-Shipping 52

Retail TouchPoints

MAY 15, 2024

Designing the Future of Existing Shopping Malls Repositioning shopping malls to facilitate greater flexibility in usage beyond retail will enable these spaces to adjust to evolving market trends and shifting consumer preferences. This deliberate design ensures that West End can remain adaptable to evolving consumer needs well into the future.

Shopping 278

Shopping Department Stores Location Outdoor 278

Retail TouchPoints

JUNE 15, 2022

And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. For example, La Grande Epicerie in France was spotlighted as the “crème de la crème” of the French gourmet retail experience.

Visual Merchandising 259

Visual Merchandising Customer Experience Consumer Location 259

Retail TouchPoints

FEBRUARY 3, 2023

“In recent years, what constitutes a great retail experience has changed dramatically,” said Ron Edwards, COO of Cole Haan in a statement. Our investment in Aptos ONE reflects our commitment to keeping pace with consumers’ evolving expectations. Cole Haan operates 90+ retail stores in the U.S.

Point of Sale 189

Point of Sale Specialty Retailers Department Stores Accessories 189

Retail TouchPoints

JUNE 22, 2023

While Urban Outfitters ’ assortment is designed for consumers in their teens and early 20s, Anthropologie provides a destination for consumers’ “next generation of life,” when they’re starting careers and families, according to Chief Marketing Officer Elizabeth Preis.

Visual Merchandising 278

Visual Merchandising Consumer Specialty Store Fast Fashion 278

Retail TouchPoints

FEBRUARY 22, 2023

During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities. The new and exciting reality today is that consumers are eager to venture into physical spaces, especially if those spaces provide unique value.

Consumer 306

Consumer Department Stores Shopping Clienteling 306

Retail TouchPoints

NOVEMBER 7, 2022

As consumers work to check off their holiday shopping lists, many will be flocking to physical stores. Department stores, specialty retailers and luxury brands alike will display their holiday spirit using best-in-class design and storytelling strategies to draw these shoppers in.

Specialty Retailers 259

Specialty Retailers Department Stores Fashion Shopping 259

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). But despite the rush, retailers still have multiple opportunities to maximize both in-store sales and online conversions.

Merchant Services 282

Merchant Services Payment Services Promotions Location 282

Retail TouchPoints

JANUARY 27, 2023

Grupo Coppel, which operates one of Mexico’s largest department stores, Coppel , as well as a major banking network in the country, has launched Coppel Access — a mobile wallet designed to provide millions of unbanked and underbanked Mexican consumers in the U.S. with mobile financial services. Developed with Grupo Coppel’s U.S.

Payment Services 147

Payment Services Department Stores Accounting Location 147

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Returns is just one example.” .

Returns 334

Returns Merchant Services Department Stores Shipping 334

Retail TouchPoints

JULY 20, 2022

While consumer expectations have continuously shaped retailers’ strategies, tech choices and best practices, COVID-19 accelerated this rate of change. Finally, “innovative” capabilities would incorporate personalization or tailored results based on consumer context and past behaviors. The result? Social proof for products.

Consumer 283

Consumer Customer Experience Inventory Management Shopping 283

Retail TouchPoints

NOVEMBER 15, 2023

Unions Accuse REI of Unfair Labor Practices Another Seattle-based company, REI , is being targeted by two strong unions: the United Food and Commercial Workers International Union (UFCW) and the Retail, Wholesale and Department Store Union (RWDSU) with a total of 80 charges of unfair labor practices.

Planning 290

Planning Department Stores Wholesale Location 290

Retail TouchPoints

MARCH 1, 2024

“The stronger the commitment shown by the customer, the stronger the retargeting,” said Ken Natori, President of Natori in an interview with Retail TouchPoints. That’s much more useful [data] than the first consumer. Natori’s retargeting campaigns make use of data gleaned from the on-site behavior of the consumers being retargeted.

Department Stores 251

Department Stores Wholesale Finance Apparel 251

Inside Retail

JANUARY 9, 2024

Malone’s love for storytelling extends beyond the creation of Jo Love’s product line and into the consumer’s purchase experience. Jo Loves is sold at beauty counters all over the world but has a flagship store in London’s Elizabeth Street and now a stand-alone store in The Strand Arcade Sydney.

Department Stores 263

Department Stores Accessories Customer Experience Consumer 263

Retail TouchPoints

JUNE 9, 2023

In many instances, declines occur because consumer shopping patterns shift over time. For example, malls were the hottest thing in retail for decades — until ecommerce behemoths like Amazon began eroding malls’ implicit promise of being the everything store (or stores). That’s a true private label and owned brand experience.

ATS 273

ATS Advertising Promotions Consumer 273

Retail TouchPoints

MARCH 6, 2023

Two dedicated ear-piercing studios in the Paris store also showcase the service, and an in-store content creation studio invites consumers to get creative. The store will serve as a launch pad for exclusive new products and test lines, as well as hosting a steady rotation of experiential and pop-up events.

Grocer 306

Grocer Fashion Jewelry Location 306

Retail TouchPoints

MARCH 20, 2024

Embrace the ‘Ceremony’ of the In-Store Experience During COVID-19 shutdowns, consumers quickly got used to browsing and buying online. Now that consumers have come back into the stores, everybody really wants an experience,” Plenert said. When they go shopping, they want to be treated specially.

Specialty Retailers 278

Specialty Retailers Department Stores Consumer Advertising 278

Inside Retail

MAY 28, 2024

The brand also aims to strengthen its position in core geographic markets (Europe, China and the US), while increasing its loyalty to consumers, enhancing its customer experience, loyalty programs, dedicated BIP strategy and omnichannel tools. “We per cent turnover internationally, 23.3 per cent in digital, 68.9

Marketing 130

Marketing Wholesale Planning Department Stores 130

Inside Retail

DECEMBER 13, 2021

For nearly two years, retailers have faced Covid-19 lockdowns and restrictions, with e-commerce changing consumer expectations and the role of physical stores and online channels. More than half (52 per cent) of consumers in the US plan to make the majority of their department store purchases in shops this holiday season.

Payment Services 130

Payment Services Returns Customer Experience Consumer 130

Inside Retail

JUNE 22, 2021

Starts at 60’s move into e-commerce comes as health concerns and store closures due to the global pandemic continue to drive more seniors to shop online. The Australian Bureau of Statistics has revealed that one in six consumers over the age of 65 plan to shop online more as a result of Covid. Older online shopping ‘boom’.

Payment Services 236

Payment Services Department Stores Shopping Consumer 236

Retail TouchPoints

NOVEMBER 6, 2023

Nordstrom’s holiday offerings span channels and stores and include: Stress-Free Services for Holiday Shoppers Nordstrom is appealing to consumers’ need for flexible fulfillment options by spotlighting its BOPIS and shipping options. Cardmembers in select markets will have access to free two-day shipping.

Shipping 237

Shipping Department Stores Fulfillment Shopping 237

Retail TouchPoints

NOVEMBER 28, 2022

The Aii, which covers 186 companies across 20 industries, is based on results of a survey of more than 7,000 consumers for a shopper’s-eye view of which retailers are the most innovative. I think it also does a really good job of being able to integrate across different platforms and make it a seamless experience for the consumer. ”.

Department Stores 290

Department Stores Target Market Checkout Consumer 290

Inside Retail

JANUARY 3, 2023

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. Whether it’s a small boutique or a major department store chain, all businesses can harness the potential of this powerful technology.

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Payment Services Shopping Checkout Kiosk 290