Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). But despite the rush, retailers still have multiple opportunities to maximize both in-store sales and online conversions.

Merchant Services 268

Merchant Services Payment Services Promotions Location 268

Retail TouchPoints

FEBRUARY 22, 2023

During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities. The new and exciting reality today is that consumers are eager to venture into physical spaces, especially if those spaces provide unique value.

Consumer 303

Consumer Department Stores Shopping Clienteling 303

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Returns is just one example.” .

Returns 333

Returns Merchant Services Department Stores Shipping 333

Retail TouchPoints

FEBRUARY 28, 2022

It found that 67% of consumers believe that the best shopping experiences of the future will incorporate both human and digital channels. However, that’s not the aspect of their brands that consumers are craving today. The problem is that retailers are not taxis, and what works for the goose doesn’t always work for the gander.

Fulfillment 264

Fulfillment Jewelry Advertising Department Stores 264

Retail TouchPoints

APRIL 6, 2022

But while reports of the “death” of the physical store have been greatly exaggerated, it’s clear that while stores are still vital elements in the shopper journey, they will need to be rethought — and in some cases redesigned — to reflect consumers’ still-evolving preferences.

Location 298

Location Consumer Department Stores Outdoor 298

Cross Cap

FEBRUARY 1, 2018

But instead of rolling over, physical retailers can use this so-called “retail apocalypse” as a catalyst to evaluate their approach to customer experience – perhaps the one edge they have over their cyber counterparts. Here are four tactics to elevate the consumer experience inside the shop: Leverage Omni-Channel Fulfillment Methods.

Customer Experience 52

Customer Experience Payment Services Shipping Kiosk 52

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., Gass is leaving Kohl’s at a challenging time for the company and for department store retail overall. reporting to Levi Strauss & Co. President and CEO Chip Bergh. Beginning Jan.

Department Stores 233

Department Stores Planning Returns ATS 233

Retail TouchPoints

JUNE 23, 2022

Consumers have moved on to a very digitally led lifestyle and mindset, whereas the retail industry, at least many legacy retailers, still think of digital commerce as separate from store commerce. . This strategy could hold water. The crux is to get to a digital-first mindset.

Fulfillment 282

Fulfillment Customer Experience Department Stores Marketing 282

Retail TouchPoints

JANUARY 20, 2022

In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines. Amazon Style could be a first foray in the department store realm where the company could expand to other untouched categories at brick-and-mortar, such as homewares.

Payment Services 245

Payment Services Apparel Inventory Management Department Stores 245

Wiser

SEPTEMBER 18, 2023

The emergence of eCommerce has transformed traditional shopping habits, with a growing number of parents and students turning to online platforms to fulfill their annual back-to-school shopping needs. The convenience, variety, and value offered by online platforms presents a compelling proposition for consumers.

Retail Trends 148

Retail Trends Promotions Department Stores Shopping 148

Retail TouchPoints

JULY 27, 2021

That means more consumers are venturing out into the world — and going back into stores. Leading developers know that they need to do more than simply make consumers feel safe. also focuses on ensuring that its tenant mix reflects the evolved needs and behaviors of modern consumers.

Beauty and Health 279

Beauty and Health Shopping Consumer Home Furnishings 279

Retail TouchPoints

NOVEMBER 23, 2020

While news of potential COVID vaccines has many retailers anticipating a return to in-store shopping in 2021, this year’s Q3 financial results show that consumers’ hunger for ecommerce shows no sign of being sated. of sales fulfilled by its stores — a sign that the retailer is ready to tackle the holiday season.

Fulfillment 206

Fulfillment Department Stores Customer Experience Fashion 206

Inside Retail

APRIL 13, 2021

Globally, the retail sector has been undergoing a significant transformation marked by a shift towards online commerce, evolving consumer habits and increased competition due to easy access to international retailers. per cent) and department store sales (-68.3 Retail electronic card transactions declined 83.1 per cent, July: 9.8

Payment Services 130

Payment Services Department Stores Consumer Fulfillment 130

Retail TouchPoints

SEPTEMBER 21, 2020

Patagonia and Target, that had executed voter engagement programs during the 2018 election cycle with employees, consumers or both. Studies show that consumers are more loyal to brands that take a clear stance on issues they care about. Nordstrom stores and operations centers will remain open on Nov.

Sporting Goods 264

Sporting Goods Department Stores Apparel Fulfillment 264

Inside Retail

JUNE 30, 2021

The retail industry in Malaysia has struggled during Covid, but shopping centre Pavilion in Kuala Lumpur has continued to find a way to reach consumers. Many tenants have realised the benefits of using multiple channels to reach out to their customers and offer an omni-channel experience.

Department Stores 246

Department Stores Merchant Services Outdoor Shopping 246

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. Some of our investments have been acquisitions, digital partnerships and platform enhancements.

Clienteling 264

Clienteling Department Stores Returns Customer Experience 264

Inside Retail

JULY 11, 2022

Because even though the channels your brand needs to appear in have climbed, the noise is even harder to cut through and consumer behaviours continue to change. On the other hand, department store Myer is one of the most improved retailers in Roy Morgan’s latest Net Trust rankings. And this shift is clearly working.

Department Stores 130

Department Stores Returns Fulfillment Customer Experience 130

Retail TouchPoints

JANUARY 28, 2021

Neiman Marcus Group (NMG) is making big moves to adapt to changing consumer behaviors, with strategic investments in talent, merchandising, technology and supply chain to reshape the Neiman Marcus and Bergdorf Goodman customer experience.

Customer Experience 147

Customer Experience Fulfillment Planning Management 147

Retail Minded

DECEMBER 26, 2023

The backbone of retail was once built on the backs of brick-and-mortar stores but the fast rise of e-commerce broke that back. Consumer behaviors changed greatly and at an incredible pace. Factors Contributing to the Resurgence After the pandemic, consumers found a renewed interest in physical brick-and-mortar stores.

Department Stores 64

Department Stores Shopping Consumer Fulfillment 64

Inside Retail

FEBRUARY 27, 2023

Secondly, having a strong e-commerce channel enables customers to find products online that they may have struggled to locate in-store. Success requires organisation-wide agility and focus Delivering great customer experiences across the entire buying journey is challenging.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Retail TouchPoints

OCTOBER 21, 2020

The report added: “Even as ecommerce grows, we see retailers with stores retaining a significant advantage over online-only retailers for browsing, advice and immediacy of availability.” stores across its portfolio, including DICK’S Sporting Goods outlets, Golf Galaxy and DICK’S Sporting Goods Warehouse Sale outlets.

Sporting Goods 174

Sporting Goods Consumer Apparel Fulfillment 174

Retail TouchPoints

MAY 21, 2021

These investments are representative of Target’s swift response to changing consumer behavior, which also helped the retailer succeed during the depths of the pandemic, according to Anderson. People are going to be time constrained and delivering a great customer experience is going to be a valuable asset.”.

Apparel 241

Apparel Returns Department Stores Fulfillment 241

Retail TouchPoints

JULY 16, 2020

A survey by MySizeID found that: 49% of shoppers are uncomfortable shopping in-store for apparel ; 33% of shoppers are uncomfortable shopping in-store for cosmetics ; and 18% of shoppers are uncomfortable shopping in-store for shoes. of consumers say they will feel most comfortable shopping at standalone specialty retail stores.

Returns 263

Returns Apparel Store Layout Specialty Retailers 263

Retail Gazette

AUGUST 15, 2023

The 4,230 sq ft space, dubbed the EE Studio, features a gaming zone, a lounge area offering complimentary tea and coffee, a digital spa inviting consumers to relax in an immersive sensory room. According to managing director of commercial Bridget Lea, the format welcomes in “a new EE” focusing on “fulfilling all our consumer tech needs”.

Shopping 94

Shopping Dead-Stock Department Stores Marketing 94

Retail TouchPoints

JANUARY 13, 2021

From there, the firm surveyed 530 consumers and leveraged a team of five UX designers to give each retailer a score out of 100 in seven relevant categories: overall experience, search, shop, cart, buy, fulfillment and returns. Nordstrom Puts Ecommerce First Without Jettisoning Brick-and-Mortar.

Customer Experience 268

Customer Experience Fulfillment Returns Shopping 268

Indigo 9 Digital

MAY 31, 2022

Nordstrom on the other hand has weathered many tests of time and is thought to be one of strongest department stores. During the first quarter of 2020 Target’s digital sales increased by a whopping 141% and it fulfilled close to 80% of those online orders from its stores. So how strong is Nordstrom?

Department Stores 98

Department Stores Returns Beauty and Health Shopping 98

Rangeme

NOVEMBER 22, 2022

The aim today is to redefine the role of the physical store. Many retailers are focusing on how they can offer customer experiences rather than simply serving as transactional venues. Another priority for retailers is to focus on digitalizing the store. Store remodelling isn’t only about digital alignment.

Customer Experience 52

Customer Experience Supermarket Returns Department Stores 52

Indigo 9 Digital

SEPTEMBER 1, 2022

Marks & Spencer has said it started out with third party brands flowing through its distribution network but it is planning to give sellers the flexibility to use a drop ship model where the brand holds onto its inventory and fulfills the order itself. “M&S’s While this may seem counterintuitive it gives customers more control. "It

Drop-Shipping 95

Drop-Shipping Markdowns Planning Grocer 95

Retail TouchPoints

MARCH 11, 2024

Gen Z consumers are neither easy to define nor predictable in their shopping habits. The consumer cohort born between 1996 or 1997 and 2010 and 2020 (there is no complete agreement here) is hard to read and reach because they are a product of the world they have been born into, one where change is constant, frequent and often unexpected.

Consumer 262

Consumer Department Stores Merchandise Store Advertising 262

Retail TouchPoints

JUNE 1, 2021

As online competition heats up, third-party marketplaces are proving to be a cost-effective and relatively low-risk way for retailers to expand their product offerings and capture consumer mindshare. The key is to leverage the model to create a differentiated ecommerce experience — without losing sight of the core brand.

Drop-Shipping 299

Drop-Shipping Shipping Consumer Department Stores 299

Retail TouchPoints

SEPTEMBER 9, 2020

Already challenged with diversifying against an e-Commerce alternative, stores have now lost their one remaining hook as shoppers are unable or unwilling to venture in. For many consumers, this desire may be slow to return as they remain fearful of exposure to the COVID-19 virus. It is also where technology comes into play.

Department Stores 214

Department Stores Point of Sale Location Marketing 214

Indigo 9 Digital

MARCH 30, 2022

New Retail is an initiative aimed at connecting online and offline retail and digitizing stores to provide a better customer experience. When customers are finished shopping they pay using Hema's mobile app which is linked to Alipay. Stores as fulfillment centres. Invest in the warehouse store model.

Payment Services 52

Payment Services Fulfillment Department Stores Supermarket 52

Retail TouchPoints

OCTOBER 24, 2022

On the brick-and-mortar side, The Edit LDN has been selling high-end footwear at the iconic Harrods department store in Knightsbridge for a year, and plans to expand to a Galeries Lafayette in Doha, Qatar beginning Nov. Moses Rashid.

Drop-Shipping 199

Drop-Shipping Clienteling Department Stores Marketing 199

Retail Geek

JANUARY 12, 2024

So they, you know, when this happened, you and I, I think jointly predicted that them getting into fulfillment was not only a bad idea, but a terrible idea. They had a precipitous fall, and they had a lot of missteps. It’s real.

Drop-Shipping 59

Drop-Shipping Apparel Shipping Fast Fashion 59

Retail TouchPoints

APRIL 5, 2022

However, brands that lack strong data to support their CSR claims may worry that consumers, investors or regulators could slap the greenwashing label on otherwise honest efforts. Emissions reduction targets aren’t just “the right thing to do” and what many consumers expect from companies today — they also mitigate risk.

Merchant Services 242

Merchant Services Beauty and Health Returns Consumer 242