Theatro

JANUARY 25, 2023

Purpose of this Study With consumers coming back to physical retail stores in full force in the aftermath of the Covid pandemic, the Theatro team decided to survey U.S. consumers to ask them about their in-store experiences. consumers to ask them about their in-store experiences.

Customer Experience 98

Customer Experience Shopping Store Layout Consumer 98

Retail Focus

OCTOBER 25, 2023

Retailers have continually adapted to changing consumer demands, technological advancements, and shifting societal values. Looking at retail disturbances in an oversimplified way, the first major disruption in retail was the emergence of department stores. This era was often described as consumer warfare.

Department Stores 162

Department Stores Store Layout Specialty Store Fulfillment 162

Retail Focus

MAY 24, 2023

Lack of product is a major problem during the holidays when most consumers are looking to buy products. According to the same study, customers expect a shop assistant to provide more detailed information about the product’s availability within two minutes of their request.

Store Layout 130

Store Layout Department Stores Customer Experience Management 130

Retail TouchPoints

JANUARY 25, 2023

Over the past three years, most of us have done a lot more shopping online, so it’s easy to forget that while ecommerce is still growing, most retail commerce still happens in stores. That means brick-and-mortar is still going strong, and not just because consumers are eager to get out of the house again.

Store Layout 228

Store Layout Sporting Goods Consumer Location 228

Retail TouchPoints

JULY 16, 2020

A survey by MySizeID found that: 49% of shoppers are uncomfortable shopping in-store for apparel ; 33% of shoppers are uncomfortable shopping in-store for cosmetics ; and 18% of shoppers are uncomfortable shopping in-store for shoes. of consumers say they will feel most comfortable shopping at standalone specialty retail stores.

Returns 263

Returns Apparel Store Layout Specialty Retailers 263

Inside Retail

JUNE 30, 2021

The retail industry in Malaysia has struggled during Covid, but shopping centre Pavilion in Kuala Lumpur has continued to find a way to reach consumers. Many tenants have realised the benefits of using multiple channels to reach out to their customers and offer an omni-channel experience.

Department Stores 246

Department Stores Merchant Services Outdoor Shopping 246

Retail TouchPoints

OCTOBER 31, 2023

Sadly, in addition to imagining how people will shop the store, designers need to think harder about how they might steal from it, too. That means asking questions like: What more can be done to deter theft using store layout, customer flow, shelf height, mirrors, lighting and the placement of gondolas, merchandise and security cameras?

Loss Prevention 278

Loss Prevention Sporting Goods Customer Experience Store Layout 278