Customer Experience Department Stores Location Store Operations 
Retail TouchPoints
FEBRUARY 27, 2024
has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer. Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations.
Retail TouchPoints
MAY 5, 2023
Macy’s will expand its off-mall presence by opening additional Market by Macy’s and Bloomie’s shops — smaller versions of the Macy’s and Bloomingdale’s department stores, respectively — even as it shutters full-size stores. The size, the locations are all working.” We’re very bullish on the early learnings.
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Retail TouchPoints
NOVEMBER 15, 2023
The site’s home page boasts of having unionized more than 360 Starbucks locations and having over 9,000 union partners. The union has been seeking to consolidate talks with Starbucks to a national level since at least May 2023 , but the company has maintained that each store needs to bargain individually.
Retail TouchPoints
FEBRUARY 3, 2023
Cole Haan operates 90+ retail stores in the U.S. and Canada and more than 300 international store locations and also sells via department store and specialty retail partners.
Retail TouchPoints
AUGUST 10, 2020
The article did not say how many locations were being discussed. According to CoStar data from Q1 2020, before JCPenney’s bankruptcy filing in May and its announcement of the pending closure of 242 stores , the retailer had a presence in 48% of all U.S. malls, taking up 6% of mall square footage.
Cross Cap
FEBRUARY 1, 2018
But instead of rolling over, physical retailers can use this so-called “retail apocalypse” as a catalyst to evaluate their approach to customer experience – perhaps the one edge they have over their cyber counterparts. Many locations now present live music and book signings with local authors; and of course, Starbucks remains a staple.
Retail TouchPoints
SEPTEMBER 3, 2020
Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. Under these conditions, returns could quickly become a logistical nightmare, a customer experience risk and, most of all, a drain on profits. Normally, apparel returns are roughly 7.5%
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