Retail TouchPoints

FEBRUARY 5, 2025

Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270

Retail TouchPoints

JANUARY 16, 2025

As digital experiences have evolved over the past few years, personalization and emotional connection have become central to customer engagement strategy for companies. Customer Experience Index (CX Index ) rankings , only 3% of companies are currently customer-obsessed and put their customers needs front and center.

Customer Experience 304

Customer Experience Consumer Shopping Marketing 304

Retail TouchPoints

OCTOBER 31, 2024

With notifications, retailers can let customers know when they’ve reached the next level and offer special rewards such as double loyalty points days. These are just a few examples of how retailers can use mobile wallets to elevate the customer experience and provide the convenience and rewards that high-value, loyal customers crave.

Marketing 297

Marketing Customer Experience Consumer Point of Sale 297

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

Fulfillment 260

Fulfillment Drop-Shipping Customer Experience Shipping 260

Retail TouchPoints

DECEMBER 26, 2024

Conversely, intuitive and streamlined experiences especially at checkout help grocers send the signal that they recognize shoppers time is valuable. One technology solution that enriches customer experience is self-checkout. By making customers lives easier, grocers can make shopping feel like less of a chore.

Grocer 251

Grocer Checkout Customer Experience Promotions 251

Retail TouchPoints

OCTOBER 30, 2024

Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment. Before your customers begin their holiday shopping, each endpoint device must be properly configured, managed, secured and primed to be an asset for growth.

Payment Services 269

Payment Services Kiosk Customer Experience Management 269

Retail TouchPoints

JANUARY 13, 2025

Inventory is the asset that can make a customer experience fantastic, or it can hurt it due to mismanagement or a static supply chain that cannot dynamically respond or move inventory, Furner said. Physics AI and the Opportunity for Global Supply Chains John Furner, President and CEO of Walmart U.S. ,

Customer Experience 290

Customer Experience Marketing Fulfillment Store Operations 290

Retail TouchPoints

JANUARY 23, 2025

Retailers need to embrace technologies like artificial intelligence to deliver a better customer experience and to optimize pricing to remain relevant and avoid ongoing closures. We have seen Shein and Temu capture market share as consumers choose to shop online to save time, money and avoid frustration, Weinswig added.

Customer Experience 279

Customer Experience Consumer Shopping Planning 279

Retail TouchPoints

OCTOBER 17, 2024

Elevating the Customer Support Experience Customer support in retail is as important as ever: Research found that 93% of customers are likely to make repeat purchases with companies that offer excellent customer service.

Customer Experience 308

Customer Experience Shopping Marketing Promotions 308

Retail TouchPoints

FEBRUARY 6, 2025

Not only are they leaders in AI technology, but they also understand retail and the importance of a seamless customer experience. Freedom Furnitures digital transformation is ongoing, and Mitchell said she values the contributions of the solution providers she works with: Coveo has been an excellent partner, she said.

Kiosk 253

Kiosk Fulfillment Customer Experience Planning 253

Retail TouchPoints

FEBRUARY 19, 2025

With experience working for brands like Apple and Starbucks , both of which have carved unique spaces in the realm of store design and experience strategy, Kondrat found that the best spaces had a sound operational foundation, and that these operations, teams and processes were standardized across all locations as the businesses grew.

Outdoor 259

Outdoor Customer Experience Store Operations Location 259

Retail TouchPoints

MARCH 26, 2025

Ecommerce platforms can use the same technology to suggest products that align with a customers previous purchases and browsing behavior. This level of personalization not only enhances the customer experience but also drives higher conversion rates and customer loyalty. Dev Nag is the CEO and Founder of QueryPal.

Customer Experience 147

Customer Experience Accounting Promotions Planning 147

Retail TouchPoints

NOVEMBER 29, 2024

Currently, Spencer is the Global Industry Marketing Lead for Retail at SAP , where she overseas messaging and content creation grounded in industry trends and customer insights. Spencer focuses on helping retailers leverage technology to enhance customer experiences, optimize operations and stay ahead in a rapidly evolving market.

Social Commerce 278

Social Commerce Beauty and Health Payment Services Consumer 278

Inside Retail

OCTOBER 24, 2024

Enhancing customer experience through automation Automation goes beyond operational efficiency – it elevates the customer experience. Pro Tip: ShipStation’s automation features, like order tagging and address validation, streamline operations and ensure precise inventory control, cutting down on fulfilment errors.

Drop-Shipping 264

Drop-Shipping Shipping Fulfillment Inventory Management 264

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We look at ourselves as the antithesis of online shopping. If you know exactly what you want, why would you go beyond Amazon ?

Shopping 286

Shopping ATS Visual Merchandising Location 286

Retail TouchPoints

NOVEMBER 27, 2024

They also want customer service channels such as chatbots and call centers to provide them with the same level of information and support regardless of how they choose to interact. Digital channels are alive with opportunities to dazzle consumers.

Consumer 277

Consumer Marketing Customer Experience Promotions 277

Retail TouchPoints

DECEMBER 11, 2024

The primary advantages of ESLs tend to be for the grocers, but with new tech advancements some retailers are using them to improve the customer experience as well, helping smart cart users (and online order pickers) locate products and promotions. Amazon Fresh is clearly well-equipped for just those kinds of CX innovations.

Checkout 284

Checkout Grocer Kiosk Promotions 284

Inside Retail

DECEMBER 9, 2024

It begins with their clear and easy-to-understand returns policy, ensuring customers know exactly what to expect, said Osthus. Their approach sets the standard for returns and highlights their commitment to a seamless customer experience. days, on par with other department stores.

Returns 278

Returns ATS Drop-Shipping Department Stores 278

Inside Retail

APRIL 15, 2025

In the competitive world of beauty retail, Sephora stands out for its innovative use of technology to create personalised customer experiences. Its not just selling makeup and skincare; its using marketing technology to build relationships and make customers feel special. It also excels at personalised product recommendations.

Customer Experience 173

Customer Experience Marketing Shopping Advertising 173

Retail TouchPoints

JUNE 2, 2025

Moreover, IoT-enabled digital signage is enhancing the customer experience by enabling voice-activated interactions. Alternatively, data gathered from weather sensors could trigger the display of weather-related offers, such as discounts on outerwear during cold spells.

Inventory Management 251

Inventory Management Store Layout Promotions Store Operations 251

Retail TouchPoints

NOVEMBER 13, 2024

Enhanced customer experience: A streamlined communication system means security can respond swiftly to incidents without drawing too much attention. That creates a positive shopping environment where customers feel safe. Retailers can use this accountability to improve response tactics and planning.

Loss Prevention 147

Loss Prevention Store Operations Accounting Customer Experience 147

Retail TouchPoints

NOVEMBER 6, 2024

For retailers, offering alternative delivery options like these can be a way to mitigate the impact of porch piracy on their bottom line and customer relationships.

Fulfillment 274

Fulfillment Consumer Customer Experience Checkout 274

Retail Focus

JUNE 24, 2025

Visual merchandising is an essential tool for retailers aiming to boost sales and improve customer experience. It involves strategically presenting products in a physical space to engage customers and encourage purchases. Understanding the power of visual merchandising is essential for retailers.

Visual Merchandising 163

Visual Merchandising Store Layout Outdoor Customer Retention 163

Retail TouchPoints

OCTOBER 23, 2024

These benefits lead to smoother operations and enhanced customer experiences, which in turn drive sales and satisfaction. This heightened security can enhance the customer experience by ensuring that inventory levels are accurately maintained, which in turn can lead to better stock availability and more efficient shopping experiences.

Consumer 275

Consumer Payment Services Inventory Management Checkout 275

Retail TouchPoints

JANUARY 17, 2025

A combination of proactive, intelligent customer support and advanced technologies can reduce costs, improve customer satisfaction and foster stronger relationships transforming returns from a setback into an opportunity to provide a hyper-personalized customer experience for both shoppers and retailers.

Returns 162

Returns Supply Chain Management Customer Experience Finance 162

Inside Retail

NOVEMBER 14, 2024

In a competitive e-commerce environment, customers are most likely to return to shop where they have had the best experience. Yet many retailers are falling short, explains Mareile Osthus, CEO and co-founder of Humii, a platform that essentially X-rays retailers’ online customer experience.

Checkout 130

Checkout Returns Customer Experience Shipping 130

Retail TouchPoints

FEBRUARY 25, 2025

Clean, validated address data is an essential business asset that drives a smoother customer experience, reduces operational costs and minimizes errors. The potential to lose customers is an even bigger problem that can handicap a retailer in the long run.

Merchant Services 179

Merchant Services Payment Services Supply Chain Management Shipping 179

Retail TouchPoints

DECEMBER 5, 2024

“Retailers recognize the value of returns and their integration with brand loyalty, and many are prioritizing their returns capacity to ensure a seamless customer experience.”

Returns 162

Returns Accounting Customer Experience Consumer 162

Retail TouchPoints

JANUARY 15, 2025

Retailers understand that a great customer experience must be provided 24 x 7 x 365 and that any failure will create revenue loss, customer dissatisfaction and damage to brand reputation. A multi layered, end-to-end approach is essential. This is why more attention and investment in boosting resilience levels are required.

Payment Services 279

Payment Services Merchant Services Telecommunications Accounting 279

Inside Retail

FEBRUARY 18, 2025

Having easy and most of the time free returns makes a lot of sense if youre going to compete in e-commerce, because its all about the customer experience. JC: Among our customers, 1 per cent generate about 30 per cent of our returns. We like to consolidate them, which is also good for the environment.

Returns 214

Returns Fulfillment Customer Experience Fashion 214