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From Omnichannel to Polychannel: How FMCG Shopping is Changing

Retail TouchPoints

With COVID-19 cases dropping in 2022, shoppers returned to physical stores, including supermarkets, while maintaining some of their e-shopping habits acquired in the pandemic. And in 2024, with shoppers visiting different supermarket stores and chains, and with greater frequency, we’re witnessing a new trend: the polychannel shopper.

Shopping 289
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Sensing, Not Seeing, with Vision AI as Retail’s Crystal Ball for the Future

Retail TouchPoints

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. Vision AI is becoming more central to creating that retail experience consumers desire.

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How Yarn’n is revolutionising hygiene with a focus on First Nations communities

Inside Retail

Yarn’n, a First Nations-owned e-commerce brand and maker of environmentally conscious toilet rolls, has clinched an exclusive partnership with supermarket giant Woolworths as it continues to scale its ethical, sustainable and socially conscious business model. Well keep working with different artists, he added.

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To Email or Not to Email: The Pros and Cons of Retail Marketing Approaches

Retail TouchPoints

According to The Small Business Blog , emails are an effective marketing channel because most U.S. consumers have at least one email account, with the average addresses per person totaling 2.5. Yet despite the proliferation of this channel, the average consumer receives an average of 121 emails with at least 56.6%

Marketing 246
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Risky business: Can Coles and Woolies rebuild their customer relationships?

Inside Retail

With the big two dominating the retail landscape with 65 per cent of the retail market, most consumers have limited choice when it comes to buying groceries. As consumers are feeling price-stressed and inflation hits our pockets, there are increasing questions as to whether they really have our best interests at heart.

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India’s Reliance to buy dozens of brands in $6.5bn consumer goods play

Inside Retail

India’s biggest retailer Reliance will acquire dozens of small grocery and non-food brands as it targets building its own $6.5 billion consumer goods business to challenge foreign giants like Unilever, two sources familiar with the plan told Reuters. billion) of annual sales from the business within five years. billion people.

Consumer 147
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Poundland sale puts 200 stores and thousands of jobs at risk

Retail Gazette

The chain has been hit by rising costs , fierce competition from supermarkets, and a faltering clothing offer. Although Poundland brought in around 2bn in revenue last year, Pepco warned that the increasingly challenging UK retail market and additional cost pressures from the governments latest budget had made the business less sustainable.

ATS 120