Inside Retail

SEPTEMBER 1, 2021

What’s the connection between the Covid vaccine rollout in the US and Europe and increased container costs and shipping delays for retailers in Australia? Consumer demand is outpacing container supply and vessel space,” Jamie Dixon, TMX’s director of supply chain, told Inside Retail. It’s all a matter of supply and demand.

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Shipping Consumer ATS Management 246

Retail Minded

APRIL 26, 2024

One of the most significant issues of all is figuring out how you’re going to manage the complexities of shipping, both domestically and internationally. More than ever, consumers are searching for ecommerce companies that make delivery fast, affordable, and convenient.

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Shipping Customer Experience Finance Management 52

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Culled from this agile, iterative survey data, here are six things we learned consumers want from retailers heading into 2021: 1. One in four consumers are shopping more with small brands.

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Consumer Drop-Shipping Shipping Returns 312

Retail TouchPoints

OCTOBER 16, 2020

Free shipping days are behind us. Having the best product or lowest shipping fee will no longer guarantee you a sale. For a vast majority of consumers, a positive delivery experience inspires fierce brand loyalty. Delivery transparency : Real-time updates about location and shipping status notifications.

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Shipping Merchant Services Fulfillment Checkout 285

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. From March 30 (3/30) to April 5, 2023, shoppers will have access to deals on thousands of products and free shipping on all orders over $10.

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Planning Consumer Shipping Shopping 329

Hunton Andrews Kurth

SEPTEMBER 15, 2023

alleging Hey Dude suppressed more than 80% of consumer reviews that provided less than four out of five stars. According to the FTC, Hey Dude used a third-party online management review tool to publish primarily positive consumer reviews while declining to publish more critical reviews. a subsidiary of Crocs, Inc.)

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Shipping Consumer Management 105

Retail TouchPoints

SEPTEMBER 28, 2021

Global direct-to-consumer brands (DTC) reaped exponential rewards, especially from Millennial and Gen Z shoppers. Even traditionally more high-touch categories such as luxury goods, fragrances and cosmetics did exceptionally well with cross-border consumers. It wasn’t just Netflix that benefited from discovery during the pandemic.

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Consumer Shipping Location Returns 251

Retail Focus

AUGUST 4, 2021

Claire Webb from Advanced Supply Chain Group looks at why playing a waiting game won’t help retailers beat soaring shipping costs. Many retailers are looking to protect margins against rapidly rising shipping costs. The factors have triggered a long-running period of disruption and caused shipping costs to escalate.

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Shipping Drop-Shipping Inventory Management Point of Sale 182

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business.

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Planning Shipping Returns Customer Retention 290

Retail Focus

NOVEMBER 28, 2022

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . In addition to perfecting each brand touchpoint’s management, it is the liaisons that matter the most in an omnichannel context.

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Customer Experience Management Payment Services Clienteling 246

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Image courtesy Ryder According to Ryder’s 2023 ecommerce consumer study of 1,077 U.S.

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Customer Experience Returns Shipping Consumer 268

Inside Retail

SEPTEMBER 7, 2021

At the same time, they also realised that managing an e-commerce business comes with its own challenges and requires a different set of tools. It’s packed full of practical advice on how to manage a successful e-commerce business in 2021 and beyond. .

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Fulfillment Shipping Management Customer Experience 130

Wiser

JUNE 5, 2023

As a small business owner, managing supply chain issues is nothing new. Fortunately, there are several strategies that you can use to ensure that your supply chain is managed properly and efficiently. It also includes managing returns from customers who may be unhappy with their purchases or have received damaged items.

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Management Drop-Shipping Shipping Supply Chain Management 147

Retail TouchPoints

OCTOBER 12, 2023

We want to help you on your path to greater health, and there are a lot of ways that we support that,” said Adam Volin, General Manager of CarePass at CVS Health in an interview with Retail TouchPoints. “ We quite literally put our money where our mouth is, and it really reinforces what we stand for. The CVS Rewards Tracker.

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Consumer Beauty and Health Shipping Location 264

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.

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Consumer ATS Location Apparel 258

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce.

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Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

JULY 3, 2023

We are very focused on getting physically in front of our consumer, and i n Europe the strategy there is around very niche markets like dance, BMX, etc. Order Management Upgrades Put Shoppers in Control Flexibility is another important part of operations. However, reaching its current level of success — 308 U.S. It’s a nightmare.

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Management Payment Services Drop-Shipping Marketing 270

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

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Consumer Shopping Shipping Planning 310

Retail TouchPoints

FEBRUARY 8, 2024

FBM already is working with consumer brands including Spot & Tango , Cometeer and Little Spoon. “At Fulfilled by Misfits is an emerging B2B offering that expands on our mission by helping consumer brands rapidly achieve a level of efficiency, cost savings and scale that would otherwise be out of reach.”

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Fulfillment Marketing Shipping Consumer 254

Inside Retail

MAY 1, 2022

After two years of quarantining, it’s no wonder consumers are now expert digital shoppers. In fact, 55 per cent of AU consumers are shopping online more frequently than before the pandemic. Despite consumers’ evolving online behaviour, the shopper journey has largely remained linear, whether it takes 10 minutes or 10 months to buy.

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Consumer Checkout Social Commerce Shipping 147

Retail TouchPoints

SEPTEMBER 18, 2023

With new services like Supply Chain by Amazon and Amazon Shipping joining existing offerings such as FBA and Amazon Lending, Amazon is firmly positioning itself more and more as a tech-powered service company and less and less as a retailer.

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Payment Services Shipping Fulfillment Finance 320

Retail TouchPoints

SEPTEMBER 14, 2023

that delivers pretty much any item to a consumer with science fiction-style immediacy, retailers remain bound by 21 st -century delivery methods. This is both more complex and more top-of-mind due to ESG [environmental, social and governance]; no one likes to ship air.” in an interview with Retail TouchPoints. Unemployment is at 3.5%

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Fulfillment Shipping Supply Chain Management Consumer 262

Independent Retailer

OCTOBER 24, 2022

Consolidated shipping is a method of shipping where a consolidator combines individual less than container load (LCL) shipments from various shippers into one full container shipment. What is Consolidated Shipping? Participating in consolidated shipping earns the shipper preferred rates. According to C.H. LCL vs. FCL.

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Shipping Drop-Shipping Consumer Fashion 82

Independent Retailer

OCTOBER 31, 2022

With more consumers shopping online each year, brands need to be prepared for a significant increase in orders. The 2022 holiday season is just around the corner, and with it comes a plethora of shipping challenges. With more consumers shopping online each year, brands need to be prepared for a significant increase in orders.

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Shipping Fulfillment Planning Management 79

Inside Retail

APRIL 28, 2024

At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment. ’,” explains Jia Lee, senior content marketing manager at Klaviyo.

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Checkout Shipping Fulfillment Customer Experience 246

Retail TouchPoints

JANUARY 9, 2024

In 2020 he joined Alibaba, where he is now tasked with developing the company’s strategy and building platform-level solutions around international shipping, logistics, cross-border trade and global expansion. Post-pandemic, the focus has shifted from managing disruptions to more proactive planning around supply chain resilience.

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Merchant Services Shipping Fulfillment Inventory Management 252

Inside Retail

APRIL 26, 2024

Thanks to rapid innovations in supply chain management, AI technology and digital marketing, e-commerce is increasingly playing an integral role in the lives of everyday Aussies. Customer retention With both consumers and retailers feeling the pinch of increasing costs, customer retention will be a key theme of 2024.

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Customer Retention Fulfillment Social Commerce Supply Chain Management 277

Inside Retail

SEPTEMBER 25, 2021

Australian consumers have the world at their fingertips and can order from all across the globe, not only from the large international e-commerce companies but also from specialist retailers – be it fashion, electronics or sporting goods. Consumers expect competitive fast order fulfilment, they want same-day delivery,” says Tomasiello. “So

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Consumer Fulfillment Sporting Goods Returns 246

Retail TouchPoints

JANUARY 25, 2022

This is a direct and relatively simple means to take consumers to experiential landing pages where retailers and brands can share information about products, including new launches, recipes, instructions, promotions and more. If shipping is delayed and orders are late, tell your customers. 2) Think Big: Improve customer satisfaction.

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Management Marketing Customer Experience Inventory Management 258

Retail TouchPoints

APRIL 19, 2024

After all, studies show that consumers care more about the environmental impact of their purchasing decisions than ever before. RFID Technology and Sustainability RFID technology is the key for retail businesses to unlock greater sustainability and efficiency in their supply chain management.

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Supply Chain Management Fast Fashion Apparel Shipping 248

Inside Retail

NOVEMBER 17, 2021

The capping of incoming flights has put significant pressure on shipping and container costs are escalating up to four times their usual rates. With consumers looking to shop early, it’s time to re-evaluate the priorities and logic that you may not have touched for months or even years. Secure your shipping.

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Management Drop-Shipping Shipping Fulfillment 130

Inside Retail

JANUARY 17, 2024

The dispute has led to a two to eight week backlog in shipments and 48,000 shipping containers standing idle nationwide, according to the Australian Retailers Association (ARA). Zahra called for urgent resolution of the dispute, to prevent any further adverse impacts for importers, retailers and consumers.

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Shipping Consumer Management 278

Inside Retail

MARCH 24, 2024

ShipStation, a global leading provider of shipping software solutions, has announced its continued investment in the Australian market. These enhancements include the introduction of checkout rates, shipping strategies, auto-split, ODBC support and custom labels.

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Merchant Services Drop-Shipping Checkout Fulfillment 130

Retail TouchPoints

OCTOBER 9, 2023

These four emerging trends elevate the urgency for supply chain execs to move distributed order management (DOM) to the top of their lists. #1: The word omnichannel has been around for decades, but not until very recently has the industry realized the role of distributed order management in their aggregate financial equation.

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Fulfillment Shipping Suggestive Selling Management 299

Inside Retail

JUNE 3, 2021

There are also plans to introduce investor perks such as free shipping and discounted pricing on beer. And we want to enhance our logistics offering so that we can manage higher demand,” Kelsey said. But consumers can also make one-off purchases on the site. The website itself is such a big channel for us.

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Consumer Shipping Accounting Marketing 231

Retail TouchPoints

NOVEMBER 10, 2022

Emeline Berlind, VP and General Manager of Loyalty for Sephora, revealed how the retailer’s approach to loyalty provides it with both strategic and tactical benefits. We’re also supporting convenience, for example with the September 2022 addition of free shipping for all Beauty Insider members. Emeline Berlind.

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Consumer Drop-Shipping Customer Experience Accounting 223

Inside Retail

MAY 9, 2022

Consumer expectations may differ from economic reality. If consumers don’t like a product or service, it won’t make money regardless of its price. Those who understand their customers’ motivations take them on a journey with their products and services, and the value consumers derive from them is part of the story.

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Management Shipping Location Consumer 130