Retail TouchPoints

FEBRUARY 3, 2023

Supply chain issues, inflation and other economic headwinds that resulted from the COVID-19 pandemic and the Russian invasion of Ukraine are still present for merchants. The current economic environment has driven consumers to be more budget conscious and price sensitive as inflation pushes up the cost of living and products’ prices.

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Merchant Services Payment Services Marketing Drop-Shipping 239

Retail TouchPoints

OCTOBER 16, 2020

Free shipping days are behind us. Having the best product or lowest shipping fee will no longer guarantee you a sale. For a vast majority of consumers, a positive delivery experience inspires fierce brand loyalty. Delivery transparency : Real-time updates about location and shipping status notifications. What Can You Do?

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Shipping Merchant Services Fulfillment Checkout 278

Retail TouchPoints

APRIL 18, 2023

Today’s consumers move across digital, physical and social platforms with ease, switching from browsing, researching and buying in seconds. As shopping journeys become increasingly complex, it’s harder for brands to put themselves in front of their consumers at exactly the right moment. Shopping is everywhere.

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Merchant Services Payment Services Social Commerce Returns 249

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce.

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Consumer Merchant Services Payment Services Drop-Shipping 261

Retail TouchPoints

MAY 2, 2023

There are hefty fees for merchants when it comes to returns — shipping is costly and restocking takes time and money, which can take a toll on any business. Oh, ship… Inflation has been increasing, which likely means you’re being mindful of the economy. Freight Frustration Customers are also feeling the shift in the economy.

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Customer Retention Returns Merchant Services Shipping 246

Retail TouchPoints

MAY 28, 2024

But the latest threat comes in the form of social media, with 40% of younger consumers launching their information queries on platforms like Instagram and TikTok instead of Google, according to Google’s own data. The problems started with Amazon , which has been stealing share of shopping searches for several years now.

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Merchant Services Advertising Consumer Marketing 256

Retail TouchPoints

JANUARY 9, 2024

In 2020 he joined Alibaba, where he is now tasked with developing the company’s strategy and building platform-level solutions around international shipping, logistics, cross-border trade and global expansion. Post-pandemic, the focus has shifted from managing disruptions to more proactive planning around supply chain resilience.

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Merchant Services Shipping Fulfillment Inventory Management 239

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Meanwhile, for merchants that had already built their businesses online before the pandemic, a larger addressable market buoyed most, but created scalability challenges for all (including Amazon).

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Consumer Drop-Shipping Shipping Returns 311

Independent Retailer

DECEMBER 20, 2022

This new supply chain application will help businesses better manage their inventory and coordinate their networks of manufacturers, suppliers, distribution facilities, and transportation providers. Still, Amazon, which ships 1.6 How it Works. In general, supply chain disruptions have been on the rise the past three years.

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Supply Chain Management Merchant Services Management Wholesale 78

Retail TouchPoints

APRIL 8, 2022

Some of the latest include a price optimization tool for online sellers, AR try-on for beauty products and advanced data insights for merchants. But there is one big difference between Google and the leading online marketplaces— Google offers all this to merchants for free. Our role is really to just facilitate that connection.”.

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Merchant Services Shopping Advertising Shipping 269

Retail TouchPoints

SEPTEMBER 2, 2022

However, experts note that in times of economic volatility and fast-changing consumer behaviors, brands need to think strategically about their path to global growth. They also can look at marketplaces, and even the resale market, to gauge demand and determine whether they can successfully capitalize on consumer needs.

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Merchant Services Customer Experience Marketing Consumer 287

Inside Retail

SEPTEMBER 11, 2023

New research from Combank shows a growing divergence between Australian consumers who say they’re comfortable and those who say they’re doing it tough, irrespective of their financial situation. We are finding that consumers are more discerning now. They’re being a lot more discerning with their discretionary dollars.

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Merchant Services Payment Services Checkout Returns 289

Retail TouchPoints

MARCH 3, 2022

ecommerce merchants pulled in $10.8 That includes frictionless payments and checkout and fast shipping options. This is where merchants’ needs can collide with one of the potential downsides of flash sales: fraud. However, flash sales can provide cover for fraudsters in a few ways that merchants need to be aware of.

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Merchant Services Drop-Shipping Payment Services Shipping 225

Retail TouchPoints

JULY 12, 2021

It’s no secret that technology has radically changed buying behaviors for nearly every consumer out there, making the migration to ecommerce critical for retailers that want to remain relevant and competitive in today’s economy. Next, take a hard look at your processes: What are you currently doing today? What would you like to do?

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Merchant Services Fulfillment Shipping Inventory Management 277

Retail TouchPoints

JUNE 6, 2023

While that’s attractive marketing fodder for retail CMOs who want to appeal to environmentally minded consumers, CFOs will appreciate the potential profitability of selling an article of clothing not just once but twice or more in the circular economy. Opportunity #1: Cost-efficient inventory management.

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Merchant Services Inventory Management Shipping Consumer 252

Retail TouchPoints

DECEMBER 19, 2022

All of these retailers succeed by building hype around the launch, priming their loyal customers to place their order as soon as the product or service is released. Consumers are left disappointed, feeling cheated and let down. This surge of reseller abuse can have a negative impact on the business-consumer relationship.

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Merchant Services Payment Services Drop-Shipping Shipping 162

Retail TouchPoints

OCTOBER 12, 2020

On one hand, personal safety and security are still top-of-mind for consumers, driving changes in everything from online shopping to brick-and-mortar store layouts and delivery models. A starting point in approaching retailing in the time of coronavirus is to understand that it’s currently a tale of two consumers.

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Consumer Merchant Services Payment Services Shopping 163

Retail TouchPoints

AUGUST 13, 2021

As the company’s Senior Director and General Manager of Omnichannel, Sharon Gee has been at the center of the massive shifts taking place in ecommerce over the last year and a half. As data privacy increases, it becomes more and more challenging to get data about [consumers] from other places.

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Merchant Services Payment Services Fulfillment Advertising 299

Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. Media articles abound about the skyrocketing marketing dollars required to woo new consumers. And some 40% of declined shoppers will never try that site again.

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Merchant Services Returns Shipping Payment Services 250

Retail TouchPoints

SEPTEMBER 8, 2021

Amazon: the Consumer-First Platform. Amazon has completely upleveled what a high quality ecommerce experience looks like for consumers. A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. behind Amazon.

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Merchant Services Payment Services Fulfillment Shipping 219

Retail TouchPoints

JANUARY 20, 2022

For most types of consumer retail stores, the pandemic scared regulars away, diminished traffic from visitors, altered consumer preferences, snapped formerly reliable supply chains and required dramatic shifts in the way stores serve their clientele. But that’s only part of the story.

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Merchant Services Clienteling Shipping Inventory Management 233

Retail TouchPoints

MAY 18, 2021

So how can merchants get a piece of the pie? It requires close attention to the entire journey, from growing awareness of the subscription offering to managing recurring orders. But by employing nine key strategies, merchants of all sizes can run successful subscription programs. Offer Superior Subscription Management.

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Merchant Services Shipping Promotions Payment Services 149

Retail TouchPoints

SEPTEMBER 30, 2021

Happy Returns by PayPal has teamed with Staples US Retail to offer the Happy Returns in-person service, adding more than 1,000 Staples retail locations to its return service. “Staples is a destination for all things shipping, especially for small businesses and remote workers. .

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Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that? alongside a large QR code.

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Merchant Services Inventory Management Grocer Customer Experience 270

Retail TouchPoints

SEPTEMBER 8, 2023

At the same time, many retailers are reporting higher and higher shipping costs, which are affecting profits on their balance sheets. According to a recent survey , 38% of retailers are worried about meeting consumers’ fast delivery expectations. Today, retailers are finding that too many dials makes the process unmanageable.

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Merchant Services Shipping Fulfillment Markdowns 205

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear.

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Merchant Services Payment Services Promotions Location 245

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

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Returns Drop-Shipping Merchant Services Shipping 310

Retail TouchPoints

JANUARY 25, 2024

The result — a suite of data insights tools called Walmart Luminate — is now being used regularly by Walmart merchants and suppliers under the banner of the company’s Data Ventures division. And we can look at that on a longitudinal basis, so how are consumer patterns changing? What are people buying? That tells us the “what.”

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Merchant Services Drop-Shipping Consumer Advertising 307

Retail Minded

NOVEMBER 2, 2021

The behind the scenes battle going on between the two biggest ecommerce platforms in the US – Amazon and Shopify – could have significant implications for merchants. Amazon’s real customer is the end consumer – rather than the merchants that make up its Marketplace business.

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Merchant Services Fulfillment Shipping Wholesale 52

Retail TouchPoints

OCTOBER 26, 2022

The second opportunity that resonated with me personally was the evolution of consumers looking for more sustainable consumption opportunities. And] with all this digitization, there are so many more small- and medium-sized merchants around the world that need to source to sell. and Canada), the UK, Australia and the U.A.E.,

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Drop-Shipping Merchant Services Shipping Wholesale 241

Inside Retail

SEPTEMBER 26, 2023

In much of the rest of the world, meanwhile, from Southeast Asia to North America and Europe, consumers are in the thrall of fast-growing platforms, like PDD Holdings’ Temu and Bytedance-owned TikTok Shop , which ship cheap goods from China at a time when cost-of-living is front of mind for many.

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Merchant Services Shipping Consumer Shopping 130

Inside Retail

AUGUST 22, 2021

A post-pandemic uptick in Australian e-commerce is here to stay, according to a new study conducted by order and delivery management software company ShipStation. The business surveyed 2000 global consumers to compile the data, releasing the report to highlight retailer opportunities that continue to arise in the sector.

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Shopping Shipping Merchant Services Consumer 173

Retail TouchPoints

OCTOBER 15, 2020

The closure of bars and restaurants at the start of the COVID-19 pandemic meant demand at alcoholic beverage merchants, which were designated as essential retailers, spiked just as hard as it did for grocery retailers. Before COVID, ecommerce was part of our service offering but not our primary engagement with our guests.

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Management Merchant Services Fulfillment Store Operations 149

Retail TouchPoints

SEPTEMBER 3, 2020

In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Returns is just one example.” .

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Returns Merchant Services Department Stores Shipping 329

Retail TouchPoints

DECEMBER 16, 2022

But as ecommerce has become a more prominent contributor to retailers’ bottom lines, and the cost of doing business online gets more expensive (think rising shipping costs and increasing returns), the mere existence of an ecommerce operation is no longer enough — retailers now have to find a way to make money online. It’s an emergency.

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Merchant Services Advertising Customer Experience Shipping 290

Store Growers

JUNE 24, 2023

Last Updated on July 3, 2023 Ecommerce merchants are no strangers to using Google Merchant Center. This powerful platform lets merchants manage, modify, and adjust their ecommerce shops across Google’s various services, such as Google Shopping, Ads, My Business, etc. First, log in to Google Merchant Center.

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Merchant Services Drop-Shipping Shipping Accounting 36

Small Biz Trends

DECEMBER 1, 2022

In fact, one of the strategies to becoming a leading e-merchant involves choosing the right technologies. An all-inclusive e-store management platform. Too often, e-commerce employees are forced to work on several different platforms to get work done, like a product inventory management system, a warehouse management system, and more.

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Merchant Services Payment Services Shipping Inventory Management 138