Inside Retail

NOVEMBER 4, 2021

Buy now pay later (BNPL) services have quickly become commonplace for consumers. Offering people the ability to spread out their payments for goods and services across regular intervals enables consumers to better manage their own cash flow. Shift the financial risk with third-party business finance.

Payment Services 246

Payment Services Consumer Finance Wholesale 246

Independent Retailer

DECEMBER 23, 2022

consumers have been pulling back on clothing and durable goods as soaring inflation raises the cost of food and basic items. Wholesale inventory bloat, combined with a softening demand in the economy, is taking its toll on cash flow and earnings at retailers. . If they are not, consider exploring partnerships with new wholesalers. .

Inventory Management 76

Inventory Management Wholesale Management Markdowns 76

Retail TouchPoints

MARCH 23, 2022

Nike is pushing forward with its digitally focused direct-to-consumer strategy following a strong Q3, with plans to build “the marketplace of the future” and bring standalone Jordan stores to North America. The brand’s overall digital sales also increased 19% globally, while wholesale revenues were down by 1%.

Planning 279

Planning Wholesale Sporting Goods Accounting 279

Retail TouchPoints

FEBRUARY 14, 2023

His answer was that] the biggest thing you buy as a consumer is your home, and he didn’t just mean in scale and size, he meant financially, emotionally. Everything about Method was different from what consumers were used to, from the aesthetic to the name. Don’t focus on consumers, focus on people. Why do they suck?’ [His

Consumer 260

Consumer Marketing Promotions Wholesale 260

A1 Retail

SEPTEMBER 4, 2023

Partnering with Sephora UK is a natural fit, given both brands mutual focus on beauty discovery and innovative customer experience. Glossier is excited to expand its UK community to better serve its existing customers and surprise and delight new ones along the way.

Wholesale 59

Wholesale Customer Experience Shopping Marketing 59

Retail TouchPoints

DECEMBER 7, 2021

Direct-to-consumer (DTC) brands have a unique advantage in that they own the entire customer experience — and perhaps most important, all the data that is generated along with it. You can consume a video on social media, or ask your favorite influencer a question live, and be able to press a button to buy it instantly.”

Social Commerce 231

Social Commerce Consumer Marketing Advertising 231

Retail TouchPoints

OCTOBER 18, 2023

It also has grown consistently thanks to an expansive wholesale network and presence on Amazon. But now, Melissa & Doug is taking the reins of the experience and using its first flagship store to fully immerse consumers into its world of play. 6, 2023, just ahead of the holiday shopping rush.

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Wholesale Consumer Shopping Location 241

Retail TouchPoints

AUGUST 7, 2023

consumers can get $20 off orders of $40 or more using the code STAPLES20 through Aug. Since Q2 2021, DoorDash has been aggressively expanding its reach via delivery deals with a wide range of retailers, including Rite Aid , Dollar General , BJ’s Wholesale Club , Tractor Supply and Kroger.

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Wholesale Returns Location Consumer 235

Retail TouchPoints

FEBRUARY 17, 2023

Lesson 5 Owned ecommerce and digital marketing should support wholesale efforts: Homedics has a vast network of wholesale partners, including Amazon, Kohl’s, Target and Walmart. That way when new consumers walk into stores, they’re asking specifically for our brand.

Marketing 289

Marketing Wholesale Advertising Consumer 289

Retail TouchPoints

MAY 23, 2023

Our founders are not consumers in context of the ‘consumerist culture,’” Gopinath explained. The company’s goal isn’t to get consumers to buy the same products over again, but to sell those products to more consumers while also providing shoppers with things that work in other parts of their lives.

Specialty Store 250

Specialty Store Wholesale Consumer Specialty Retailers 250

Retail TouchPoints

APRIL 9, 2024

, Little Tikes, MGA’s Miniverse and other beloved toy brands, has launched its own direct-to-consumer ( DTC ) site and rewards program to get closer to its customers. DTC customers also will gain early access to the newest toys before they hit store shelves.

Wholesale 147

Wholesale Shipping Consumer Shopping 147

Retail TouchPoints

JANUARY 10, 2023

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip to UPS, FedEx or the USPS. Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app.

Returns 265

Returns Drop-Shipping Wholesale Shipping 265

Retail TouchPoints

DECEMBER 19, 2023

The Company is working to bring the impacted portions of its IT systems back online and implement workarounds for certain offline operations with the aim of reducing disruption to its ability to serve its retail and brand ecommerce consumers and wholesale customers.” 15 filing with the Securities and Exchange Commission (SEC).

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Fulfillment Wholesale Consumer Store Operations 254

Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members.

Social Commerce 233

Social Commerce Loss Prevention Customer Experience Customer Retention 233

Retail TouchPoints

NOVEMBER 13, 2023

Brooklinen was a direct-to-consumer darling that promised consumers high-quality sheets at great prices. By eliminating supply chain complexities and “cutting out the middlemen,” Brooklinen was able to streamline the product development journey and fully immerse consumers in the ethos and values of the brand.

Wholesale 264

Wholesale Advertising Consumer Promotions 264

365 Retail

JUNE 8, 2022

The past two years has seen customer experience go from a nice to have to an absolutely essential element of business strategy. In fact, 61% of consumers are willing to pay more for a better experience, while 55% would switch brands for better levels of service. Getting to know the customer. Visibility end-to-end.

Customer Experience 57

Customer Experience Payment Services Fulfillment Shipping 57

Inside Retail

JANUARY 11, 2024

Third-party online retailers have proven that consumers prioritise the acquisition of the product over the in-store purchase experience. Net-a-Porter is much more of a wholesale model. Farfetch was established in 2007 as a global luxury platform designed to connect creators, curators and consumers.

Wholesale 130

Wholesale Drop-Shipping Fashion Customer Experience 130

Retail TouchPoints

OCTOBER 13, 2022

In his new role, Goubert will oversee the company’s operational and commercial functions, including production, supply chain, retail, wholesale and marketing. Goubert was President and Chief Customer Officer at NMG, where he was responsible for the Neiman Marcus brand as well as all customer touch points.

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Wholesale Shipping Fashion Customer Experience 314

Retail TouchPoints

AUGUST 2, 2023

Focusing on the Fundamentals With the splashy, often short-sighted, tactics that used to work no longer bringing in results, DTC brands are being forced to go back to retail fundamentals — good products and a good customer experience. “ I’ve seen dozens and dozens of those cases and it can really disrupt the business.

Wholesale 243

Wholesale Drop-Shipping Marketing Accounting 243

Retail TouchPoints

JANUARY 11, 2024

Philippe Schaus, CEO, Moët Hennessy ; and Bob Eddy, CEO, BJ’s Wholesale Club. The Foodservice Innovation Zone will reflect the increased roles for technology in a field that’s embracing new formats and venues to satisfy consumers’ hunger and thirst.

ATS 252

ATS Wholesale Inventory Management Fashion 252

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5. But that didn’t stop the CPG brand from investing in growth.

Advertising 253

Advertising Store Operations Merchant Services Wholesale 253

Retail TouchPoints

NOVEMBER 9, 2022

Customers can use either the DoorDash app or website, and members of the Sephora Beauty Insider loyalty program can earn points for these purchases by linking their account on the DoorDash app’s Sephora store page. BJ’s Wholesale Club selected DoorDash as its grocery delivery partner across 226 stores in March 2022. Items from U.S.

Fulfillment 278

Fulfillment Wholesale Accounting Consumer 278

Inside Retail

JANUARY 21, 2024

The luxury market is categorised by its exclusivity, maintained through a combination of high price points, consciously limited product volumes, reputation and customer experience, amongst other factors. Longchamp manages 325 direct-to-consumer stores through 25 distribution subsidiaries around the world. billion in 2024.

Boutique 262

Boutique Department Stores Fashion Accessories 262

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. The pandemic is finally ending, but the new/remade world will require a refined approach to the customer experience.

Consumer 144

Consumer Payment Services Fulfillment Advertising 144

Inside Retail

OCTOBER 13, 2021

Options such as buy now, pay later (BNPL) services were first introduced to business to consumer (B2C) transactions, giving customers the ability to access products and services they need today while paying at a later date or over a series of instalments. . Create a positive customer experience. Drive business growth.

Payment Services 355

Payment Services Finance Customer Experience Wholesale 355

Retail TouchPoints

OCTOBER 13, 2023

The streaming company also has explored wholesale partnerships, with Walmart expanding its in-store Netflix Hubs to 2,400 locations in October 2022.

Location 255

Location Planning Wholesale Consumer 255

Retail TouchPoints

NOVEMBER 27, 2023

During the holiday season, the brand remains true to this core strategy, but the team also listens and engages with consumers to get valuable insights that lead to timely content around holiday gifting moments — moments that are incredibly lucrative for the brand. “I These insights then guide Touchland’s content creation and resharing.

Consumer 275

Consumer Wholesale Marketing Accessories 275

Inside Retail

FEBRUARY 22, 2024

Prasanna Bhaskar: The Hoka online and wholesale businesses have shown 20 per cent growth in Australia and New Zealand over the past year. We see progression of the brand, allowing our retail teams to serve our customers and build a strong community. How does the brand view the role of technology in the customer experience?

Outdoor 279

Outdoor Consumer Wholesale Planning 279

Retail TouchPoints

JANUARY 22, 2024

Despite having been around for more than 150 years, Kimberly-Clark doesn’t have a whole lot of name recognition among consumers. But now, consumers expect to be able to connect directly with the brands they see on their supermarket’s shelves. By tracking customer interactions (think clicks, scrolls, hovers, etc.)

Consumer 256

Consumer Marketing Spend Marketing Customer Experience 256

Retail TouchPoints

AUGUST 25, 2023

Every few decades, retail brands discover a new way to connect with consumers. The early 2000s saw the beginning of an online media push that brought standardized content from one brand to many consumers. Having a direct line with consumers via D2R provides brands with first-party retail data in a whole new way.

Consumer 245

Consumer Wholesale Marketing Returns 245

Retail TouchPoints

FEBRUARY 22, 2021

The mass store closures prompted by COVID-19 in spring 2020 could have spelled disaster for equestrian specialty brand Kerrits , which had operated as a wholesale-only business for over 25 years. Once the pandemic hit, our wholesalers had to close their stores, and we had to rethink our entire email plan,” said Florin.

Wholesale 253

Wholesale Accounting Marketing Outdoor 253

Retail TouchPoints

APRIL 10, 2023

As an organization, we’ve grown through the wholesale side,” said Van Dijk. Now we have a lot more owned-and-operated stores, and when you build a system to target mostly wholesale, that’s a whole different level of transactions than if you have your own stores.

Jewelry 251

Jewelry Wholesale Consumer Point of Sale 251

Retail TouchPoints

MARCH 11, 2021

Buoyed by a return to growth in Q4 2020, Adidas has unveiled a new growth strategy that will transform the company into a direct-to-consumer-led business with an emphasis on sustainability. The move is in line with similar shifts made by competitor Nike, which is ditching wholesale accounts and beefing up its digital and DTC business as well.

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Planning Wholesale Sporting Goods Accounting 197

Inside Retail

MARCH 7, 2024

Birthday suit vice Against this backdrop, Australian fashion brand Nakedvice is on a mission to redefine accessible luxury with timeless designs that draw inspiration from vintage pieces and ‘90s nostalgia, aligning with emerging trends and consumer sentiments. The company services labels including Sportsgirl, Sussan and Seed Heritage.

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Boutique Apparel Fashion Wholesale 130

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

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Planning Wholesale Customer Experience Store Operations 283

365 Retail

JULY 19, 2022

Not too long ago, during the depths of lockdown, the direct-to-consumer (DTC) model was hailed as the saviour of retail and the future of the industry. Crucially, it gives brands the opportunity to claim ownership of customer relationships, by way of the data that it generates. Going direct: every capability counts.

Consumer 57

Consumer Wholesale Supply Chain Management Fulfillment 57