Consumer Customer Experience Merchant Services Wholesale 
365 Retail
APRIL 4, 2024
Providing excellent customer service, whether you’re working within a B2B or B2C focussed industry remains paramount for successful business growth and retention. For distributers and wholesalers, the emergence of multichannel business access points necessitates price transparency, and price equity.
Retail TouchPoints
JULY 28, 2021
Digitization has afforded retailers access to new markets and more consumers. On the other side of the purchase, consumers now have access to brands across the globe — and the appetite to try new things through online experiences. The savvier the customer, the more agile merchants need to be to remain relevant.
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Retail Bound
APRIL 13, 2024
From the manufacturers to the distributors, to your retail store – there are many factors and unexpected costs to consider during the shipping process that can be often overlooked. Retailers need to consider their capacity to manage logistics and the value of faster delivery to their customer base. Dr. Ralph F.
Retail TouchPoints
DECEMBER 6, 2023
The competition to attract sellers has reached a boiling point, and it couldn’t come at a better time for these merchants, which for years have struggled with the rising cost of doing business on the main U.S. Not to mention, those particular platforms are more competitive [when it comes to capturing consumer attention]. marketplaces.
Retail TouchPoints
DECEMBER 20, 2023
The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5. Why it Matters: In 2023, we saw employee turnover reach record highs.
Retail TouchPoints
JULY 30, 2020
Only consumers only had 17% of their shopping done by early July, and 54% said they held off on spending because they didn’t know what they needed. Retail, Wholesale and Distribution leader in an interview with Retail TouchPoints. Consumers’ desire for fast, efficient shopping is giving big-box retailers an advantage.
Independent Retailer
NOVEMBER 2, 2021
Keep user experience, for both desktop and mobile, in mind. Meet Consumers Where They Want to Shop. “I I do think that customer experience will shape the decision making strategy of retailers next year,” Ben Rodier, Chief Client Officer and Co-Founder of Salesfloor , said. “We
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