365 Retail

JUNE 8, 2022

The past two years has seen customer experience go from a nice to have to an absolutely essential element of business strategy. In fact, 61% of consumers are willing to pay more for a better experience, while 55% would switch brands for better levels of service. Getting to know the customer. Visibility end-to-end.

Customer Experience 57

Customer Experience Payment Services Fulfillment Shipping 57

Retail TouchPoints

AUGUST 2, 2023

Focusing on the Fundamentals With the splashy, often short-sighted, tactics that used to work no longer bringing in results, DTC brands are being forced to go back to retail fundamentals — good products and a good customer experience. “ I’ve seen dozens and dozens of those cases and it can really disrupt the business.

Wholesale 246

Wholesale Drop-Shipping Marketing Accounting 246

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5. But that didn’t stop the CPG brand from investing in growth.

Advertising 262

Advertising Store Operations Merchant Services Wholesale 262

Retail TouchPoints

FEBRUARY 22, 2021

The mass store closures prompted by COVID-19 in spring 2020 could have spelled disaster for equestrian specialty brand Kerrits , which had operated as a wholesale-only business for over 25 years. Once the pandemic hit, our wholesalers had to close their stores, and we had to rethink our entire email plan,” said Florin.

Wholesale 262

Wholesale Accounting Marketing Outdoor 262

Inside Retail

MARCH 7, 2024

Birthday suit vice Against this backdrop, Australian fashion brand Nakedvice is on a mission to redefine accessible luxury with timeless designs that draw inspiration from vintage pieces and ‘90s nostalgia, aligning with emerging trends and consumer sentiments. It has also enabled the brand to ship from store if an item is out of stock.

Boutique 130

Boutique Apparel Fashion Wholesale 130

Retail TouchPoints

JANUARY 23, 2023

And now, consumers can also find Dippin Dots’ online — no small feat when your product is flash frozen at -320° F and has to be stored at temperatures well below what a typical home freezer can accommodate. If there’s only one available shipping method on that day, that will be the one the system chooses.

Shipping 147

Shipping Checkout Wholesale Management 147

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

Planning 302

Planning Wholesale Customer Experience Store Operations 302

365 Retail

JULY 19, 2022

Not too long ago, during the depths of lockdown, the direct-to-consumer (DTC) model was hailed as the saviour of retail and the future of the industry. Crucially, it gives brands the opportunity to claim ownership of customer relationships, by way of the data that it generates. Going direct: every capability counts.

Consumer 57

Consumer Wholesale Supply Chain Management Fulfillment 57

Wiser

OCTOBER 11, 2023

B2C (Business-to-Consumer): This is the most common model where businesses sell products or services directly to consumers. Key Features: Personalized marketing, direct interaction with customers, diverse product offerings. Pros : Stable profits due to long-term contracts, higher average order values, repeated business.

Payment Services 148

Payment Services Drop-Shipping Shipping Target Market 148

Retail TouchPoints

APRIL 1, 2024

Joe Megibow: The theme that’s driven me across all these companies is they’ve all genuinely been laser-focused on the customer experience. That’s my passion — how do we do the right thing for the customer in new and innovative ways? We were one of the first six or seven companies to do buy online, ship from store.

Wholesale 253

Wholesale Consumer Shipping Customer Experience 253

Rangeme

AUGUST 1, 2022

Fulfillment is a broad term that encompasses every aspect of storing, packing, and shipping your goods. As your business gains traction, you may struggle to find the time to pack and ship your orders. Perhaps you run out of storage space, or will run out of space if you take that large order from a retailer or wholesale partner.

Fulfillment 52

Fulfillment Shipping Wholesale Planning 52

Retail TouchPoints

SEPTEMBER 9, 2020

Consumers stuck at home have had the time to thin out their wardrobes and make room in the garage — along with strong financial incentives to turn their possessions into cash. With consumers seeking bargains from home, online secondhand is set to grow 69% between 2019 and 2021, while the broader retail sector is projected to shrink 15%.”.

Jewelry 235

Jewelry Drop-Shipping Consumer Accounting 235

Independent Retailer

NOVEMBER 2, 2021

Keep user experience, for both desktop and mobile, in mind. Meet Consumers Where They Want to Shop. “I I do think that customer experience will shape the decision making strategy of retailers next year,” Ben Rodier, Chief Client Officer and Co-Founder of Salesfloor , said. “We Personalization Will Dominate Retail.

Merchant Services 96

Merchant Services Payment Services Shipping Wholesale 96

365 Retail

DECEMBER 7, 2021

Creating a Seamless Omnichannel Customer Experience. The omnichannel customer experience provides customers with a simple, easy-to-use shopping experience, regardless of whether you choose to shop online or in brick-and-mortar shops. . Drop Shipping. Relaxation Products.

Drop-Shipping 52

Drop-Shipping Shipping Wholesale Retail Trends 52

Independent Retailer

NOVEMBER 28, 2022

Consumers are returning more purchases than ever, especially with the growing convenience of online orders, but it is becoming an increasingly expensive problem for retailers. We have found that by offering a great return experience, brands can increase customer happiness, which encourages repeat purchases faster.”. back to top.

Returns 85

Returns Customer Retention Wholesale Fashion 85

Cisco Retail

MARCH 8, 2022

At the other end of the supply chain is a retail experience where consumers or wholesale customers are engaged with a full marketing experience. In all companies the opportunity is there to re-define the customer relationship by providing related value-added services that fit with the nature of the relationship.

Loss Prevention 52

Loss Prevention Wholesale Fulfillment Customer Experience 52

Retail TouchPoints

MARCH 6, 2023

It can be challenging to determine the best shipping strategy for the company’s package if they ship various size shipments, yet customers expect an easy, frictionless shipping experience,” said James Kelley, President of OSM Worldwide, in an interview with Retail TouchPoints.

Shipping 272

Shipping Fulfillment Wholesale Customer Experience 272

Indigo 9 Digital

SEPTEMBER 7, 2022

Then the COVID-19 pandemic hit and consumers around the world were forced to shop online sending digital sales to levels never seen before. While stores will always have value all brands are rethinking how best to serve their consumers digitally. It sees itself as a leader in digitizing the luxury experience offline.

Boutique 98

Boutique Fashion Customer Experience Markdowns 98

Retail Minded

MARCH 31, 2021

In our research , we found that 65% of consumers will be buying online more frequently over the next 12 months, with 20% telling us they’re expected to only buy online within 5 years. Delivery reliability has created a crisis of confidence amongst some consumers. Ecommerce today is booming, catapulting online stores to new heights.

Merchant Services 92

Merchant Services Drop-Shipping Fulfillment Shipping 92

Retail TouchPoints

JULY 21, 2022

In today’s Now Economy , customers are gravitating increasingly toward the “I see it, I want it, I’ve got it” retail model — while at the same time they’re more intent than ever on making purchases that support their personal values. Retailers are scrambling to adapt to this exponentially expanded consumer dial tone.

Drop-Shipping 264

Drop-Shipping Shipping Marketing Customer Experience 264

Independent Retailer

SEPTEMBER 8, 2022

With the Black Friday/Cyber Monday weekend just months away, Wholesale Central spoke with experts from all over the industry so that you can be as prepared as possible for the shopping surge. Retailers that continue to learn how these consumers are adapting their behaviors are likely to enjoy greater loyalty and wallet share.

Finance 84

Finance Returns Shipping Promotions 84

Retail TouchPoints

FEBRUARY 5, 2024

And yet that’s exactly what Amazon is doing with its Ships in Product Packaging (SIPP) program, which, as the name suggests, allows products to ship in their original box or bag without any added Amazon packaging. As a result, in 2022, 11% of packages globally were shipped without Amazon packaging , amounting to millions of deliveries.

Fulfillment 297

Fulfillment Drop-Shipping Shipping Customer Experience 297

Independent Retailer

MARCH 17, 2022

Ultimately, the pandemic was the first domino to topple, triggering what is known as the “bullwhip effect” : a (typically upward) change in supply demand on the retail level which generates grander distortions on the wholesale and manufacturer level. . It is paramount that brands hone in on customer support with returns.

Returns 52

Returns Drop-Shipping Shipping Wholesale 52

Independent Retailer

APRIL 5, 2022

As excited as consumers were to get outside and enjoy in-store shopping, these new complications are not mixing well with summer plans. Consumers Are Showing No Signs of Slowing Down. The shift to pre-pandemic habits as well as inflation may be driving consumers’ inclination to overspend. Deliver Positive In-Store Experiences.

Fashion 75

Fashion Discount Store Shipping Consumer 75

Inside Retail

JUNE 12, 2024

Speaking to merchants in Australia, it’s clear that the retail landscape is more competitive than ever, intensified by the influx of global e-commerce players and price-conscious consumers. The good news is that they’re also seeing customers returning to physical stores.

Merchant Services 147

Merchant Services Payment Services Customer Experience Outdoor 147

Independent Retailer

APRIL 1, 2021

Retail experts are expecting a huge boom in brick-and-mortar sales come the spring and summer months since the vaccine rollouts are making consumers more comfortable to shop in person. In 2020, we saw consumers fully embrace the expanded world of self-scanning, buy-online-pick-up-in-store (BOPIS), and home delivery.

Outdoor 98

Outdoor Consumer Store Layout Shopping 98

Retail Minded

SEPTEMBER 26, 2022

While the pandemic and subsequent ecommerce explosion have driven strong demand for true omnichannel supply chain commerce solutions, it has also fuelled a less immediately obvious longer-term move towards direct-to-consumer (D2C) fulfilment too. Examples of D2C Success . Take Adidas as an example. Nimble Is the Name of the Game .

Consumer 98

Consumer Wholesale Fulfillment Apparel 98

Inside Retail

APRIL 3, 2024

Drawing on his family background in footwear, and his own experience in the industry, having started working in Chinese footwear manufacturing in 2011, he launched Alias Mae as a wholesale business. IR: You started as the customer service and wholesale manager, how have you witnessed the brand’s evolution in your time at the company?

Marketing 178

Marketing Wholesale Boutique Management 178

Retail Geek

JULY 9, 2021

Found themselves having to go to other three pll’s to sell on Amazon because Amazon just wouldn’t accept all of their goods and so if you’re going to say oh you know what I’m going to put all my eggs in Amazon’s basket and have them ship all of my.

Shipping 98

Shipping Merchant Services Fulfillment Wholesale 98

Retail TouchPoints

DECEMBER 8, 2022

Before I knew it, I had three different accounts, three different shipping minimums and three boxes. Thoughtful Curation Creates Better Customer Experiences. The company opened its ecommerce site and first store location on the same day, and that hybrid customer experience acts as the brand’s North Star.

Fulfillment 278

Fulfillment Customer Experience Marketing Consumer 278

Retail Geek

MARCH 11, 2022

kind of smaller direct to Consumer Brands and I think those guys are right in the Wheelhouse of those impact so that absolutely was coming up. kind of smaller direct to Consumer Brands and I think those guys are right in the Wheelhouse of those impact so that absolutely was coming up.

Drop-Shipping 52

Drop-Shipping Shipping Fulfillment Merchant Services 52

Retail TouchPoints

NOVEMBER 3, 2020

By creating narrower product assortments and limiting inventory levels — especially for product shipments headed to brick-and-mortar stores —merchants would gain the ability to react more quickly to changing consumer trends, and even potentially reduce their need for markdowns. Richard Maicki. Keith Jelinek.

Drop-Shipping 186

Drop-Shipping Merchant Services Fulfillment Shipping 186

Retail TouchPoints

OCTOBER 14, 2021

They] are committed to making a wholesale shift to adapt everything they do — insight, data, engagement, responsiveness.”. Consumers switched brands at a rapid pace during the pandemic, and research from McKinsey indicates that 30% to 40% of consumers are continuing to do so when brands don’t meet their expectations.

Marketing 299

Marketing Promotions Consumer Customer Experience 299

Retail TouchPoints

MAY 12, 2021

It closed down all channels except online, and put all its advertising dollars and social media initiatives into selling direct to consumers (DTC). Its wholesale sales had dried up and its retail stores were forced to close in early lockdowns. It really had no choice, its executives told Forbes. Why Multichannel for Jewelry Retailers?

Jewelry 253

Jewelry Merchant Services Customer Experience Wholesale 253

Retail TouchPoints

AUGUST 13, 2021

As data privacy increases, it becomes more and more challenging to get data about [consumers] from other places. Merchants, particularly large retailers, who historically had this wholesale relationship where they had vendors and buyers now recognize there’s a benefit to a third-party marketplace model. Can it be shipped to me?

Merchant Services 299

Merchant Services Payment Services Fulfillment Advertising 299

Inside Retail

JULY 25, 2022

Engaging the Chinese consumer. According to Chen, from a cultural standpoint, Chinese consumers and people from other parts of Asia firmly believe in the health benefits of honey. In mainland China and Hong Kong, consumers are also aware of the UMF quality mark of m? They need to understand the local market and local consumers.

Consumer 130

Consumer Marketing Wholesale Shipping 130

Indigo 9 Digital

APRIL 21, 2022

Flipkart is a homegrown company and has provided Walmart with a way to access Indian consumers which are increasingly buying online. With a lower price point the founders believed they had a better chance of getting consumers to give their eCommerce service a chance. Flipkart was founded by two former Amazon employees in 2007.

Payment Services 52

Payment Services Shipping Customer Experience Wholesale 52