Retail TouchPoints

APRIL 9, 2024

Although MGA products will still be available through major retailers, the new shopping destination, aptly named The MGA Shop , is designed to provide toy lovers with convenient features and benefits that wholesale partners can’t offer such as online-only exclusives and limited-quantity merchandise.

Wholesale 147

Wholesale Shipping Consumer Shopping 147

Inside Retail

JANUARY 11, 2024

Net-a-Porter is much more of a wholesale model. When it comes to Ssense, I think what’s interesting is they’ve got a bit of a hybrid approach,” Iacono said, referring to their mix of a wholesale and marketplace model.

Wholesale 130

Wholesale Drop-Shipping Fashion Customer Experience 130

Retail TouchPoints

AUGUST 2, 2023

Focusing on the Fundamentals With the splashy, often short-sighted, tactics that used to work no longer bringing in results, DTC brands are being forced to go back to retail fundamentals — good products and a good customer experience. “ I’ve seen dozens and dozens of those cases and it can really disrupt the business.

Wholesale 243

Wholesale Drop-Shipping Marketing Accounting 243

Retail TouchPoints

NOVEMBER 22, 2021

The new long-term partnership will give Nordstrom.com customers access to thousands of Fanatics’ exclusive products, including men’s, women’s and kids gear from top leagues including the NFL, NCAA, NBA, MLB and more. Macy’s launched a similar partnership with Fanatics in October 2021.

Wholesale 241

Wholesale Fulfillment Shipping Customer Experience 241

365 Retail

JUNE 8, 2022

The past two years has seen customer experience go from a nice to have to an absolutely essential element of business strategy. Retailers need to be one step ahead of their customers, recommending actions, suggested products and services at the point they are needed. Visibility end-to-end. A new way of doing business.

Customer Experience 57

Customer Experience Payment Services Fulfillment Shipping 57

Inside Retail

NOVEMBER 21, 2021

Hello Drinks founder JP Tucker said it is a first in the Australian liquor industry and is a win for both customers and wholesalers. It’s great for our customers, as it offers more choice, new categories and brand extensions,” Tucker told Inside Retail. We had around 200 truck deliveries from wholesalers last year.

Wholesale 130

Wholesale Shipping Marketing Spend Supermarket 130

Retail TouchPoints

FEBRUARY 22, 2021

The mass store closures prompted by COVID-19 in spring 2020 could have spelled disaster for equestrian specialty brand Kerrits , which had operated as a wholesale-only business for over 25 years. Once the pandemic hit, our wholesalers had to close their stores, and we had to rethink our entire email plan,” said Florin.

Wholesale 253

Wholesale Accounting Marketing Outdoor 253

Inside Retail

MARCH 7, 2024

Both Miller and Gargan worked at Tiger Mist, another Australian fashion brand, before Miller moved on to work at Sass & Bide and Gargan went into product development at S&R Fashions, a design, development and supplier of women’s fashion garments to retailers and branded wholesalers.

Boutique 130

Boutique Apparel Fashion Wholesale 130

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5. But that didn’t stop the CPG brand from investing in growth.

Advertising 253

Advertising Store Operations Merchant Services Wholesale 253

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. If a customer walks into a store and says, ‘My hands are full, ship it to me,’ that’s one experience we have to offer.

Planning 283

Planning Wholesale Customer Experience Store Operations 283

Retail TouchPoints

JANUARY 23, 2023

“When you order Dippin’ Dots, it has to remain very, very cold — it can’t even go into a regular home freezer — so it’s shipped in a cooler with dry ice,” explained Dana Knudsen, Senior Director of Marketing at Dippin’ Dots in an interview with Retail TouchPoints. A user can then select the date that they would like the item to be delivered.

Shipping 147

Shipping Checkout Wholesale Management 147

Inside Retail

FEBRUARY 11, 2024

During her time at Lululemon, which spanned 13 years from 2012 to 2020, Shaughnessy led over 40 stores and oversaw the brand’s national wholesale and community presence in ANZ. LSKD was recently named ‘Business of the Year’ in the 2024 Telstra Best of Business Awards. It also took home the award for outstanding growth.

Planning 264

Planning Drop-Shipping Customer Experience Wholesale 264

Inside Retail

OCTOBER 24, 2023

Can you tell me how you’ve approached the customer experience in stores? IR : Just to clarify, all of your products are made in the production facility, and then shipped out to stores? Within one week, we developed a wholesale range, which we photographed and took out to specialty delis and independent supermarkets.

Wholesale 246

Wholesale Supermarket Location Shipping 246

Retail TouchPoints

APRIL 1, 2024

Joe Megibow: The theme that’s driven me across all these companies is they’ve all genuinely been laser-focused on the customer experience. That’s my passion — how do we do the right thing for the customer in new and innovative ways? We were one of the first six or seven companies to do buy online, ship from store.

Wholesale 237

Wholesale Consumer Shipping Customer Experience 237

Retail TouchPoints

SEPTEMBER 23, 2022

New offerings unveiled at Accelerate will help Amazon sellers: Deliver better experiences on their DTC site; More efficiently warehouse and ship product across all their selling channels , even if that means other marketplaces or brick-and-mortar retailers; and Drive customers from Amazon to their owned channels to make a purchase.

Fulfillment 189

Fulfillment Shipping Payment Services Shopping 189

Inside Retail

JULY 19, 2023

After winding up the label, she identified an opportunity to combine her passion for fashion and design with her experience in wholesale, and working with corporate and hospitality clients. We talk about our online store as a window to the world, and we now ship to over 80 countries,” Rodgers said. “I

Planning 246

Planning Telecommunications Fashion Wholesale 246

Wiser

OCTOBER 11, 2023

Key Features: Control over brand, price, and customer experience, direct customer feedback, no retailer margins. Pros: Higher profit margins, direct relationship with customers, quicker time to market. Opting for a suitable business model not only ensures profitability but also enhances the overall customer experience.

Payment Services 148

Payment Services Drop-Shipping Shipping Target Market 148

Rangeme

AUGUST 1, 2022

Fulfillment is a broad term that encompasses every aspect of storing, packing, and shipping your goods. As your business gains traction, you may struggle to find the time to pack and ship your orders. Perhaps you run out of storage space, or will run out of space if you take that large order from a retailer or wholesale partner.

Fulfillment 52

Fulfillment Shipping Wholesale Planning 52

Inside Retail

MARCH 12, 2024

We do try and make it as easy as possible to shop online with us – we do free express shipping and free returns with Australia Post for all orders, returns and exchanges,” she said. “I I would love to have somewhere for customers to come and see us in person as well. Which is another lovely way to engage with customers,” she finished.

Fashion 130

Fashion Accessories Returns Target Market 130

Retail TouchPoints

MARCH 6, 2023

To combat this, companies should “look beyond a single-carrier and utilize multi-carrier shipping experiences. To combat this, companies should “look beyond a single-carrier and utilize multi-carrier shipping experiences. However, shipping costs for the brand were only slightly above 2019 levels.

Shipping 259

Shipping Fulfillment Wholesale Customer Experience 259

Inside Retail

NOVEMBER 21, 2022

“For example, after each order we ask the customers for their feedback on WhatsApp, so we can keep improving both on the recipes and our service,” he noted. Customers in Hong Kong are very demanding and they have very high standards both in terms of product quality and service. The marketplace.

Payment Services 246

Payment Services Wholesale Shipping Accounting 246

Cisco Retail

MARCH 8, 2022

At the other end of the supply chain is a retail experience where consumers or wholesale customers are engaged with a full marketing experience. In all companies the opportunity is there to re-define the customer relationship by providing related value-added services that fit with the nature of the relationship.

Loss Prevention 52

Loss Prevention Wholesale Fulfillment Customer Experience 52

365 Retail

DECEMBER 7, 2021

Creating a Seamless Omnichannel Customer Experience. The omnichannel customer experience provides customers with a simple, easy-to-use shopping experience, regardless of whether you choose to shop online or in brick-and-mortar shops. . Drop Shipping. Embracing Advanced Technologies . Pop-up Shops.

Drop-Shipping 52

Drop-Shipping Shipping Wholesale Retail Trends 52

365 Retail

JULY 19, 2022

Some major brands are doubling down on their efforts to reach customers directly, strengthening buyer relationships and increasing retail margins. Meanwhile, others are returning to a more traditional wholesale approach to increase their visibility in the eyes of consumers. Iterative Customer Experience.

Consumer 57

Consumer Wholesale Supply Chain Management Fulfillment 57

Independent Retailer

NOVEMBER 2, 2021

Keep user experience, for both desktop and mobile, in mind. I do think that customer experience will shape the decision making strategy of retailers next year,” Ben Rodier, Chief Client Officer and Co-Founder of Salesfloor , said. “We Technology Transforms Every Stage of the Customer Experience. each wholesale.

Merchant Services 96

Merchant Services Payment Services Shipping Wholesale 96

Independent Retailer

NOVEMBER 28, 2022

We have found that by offering a great return experience, brands can increase customer happiness, which encourages repeat purchases faster.”. Wholesale Central has some helpful tips indie retailers can follow: Utilize a Product Information Management System. Create a More Customized Shopper Experience.

Returns 85

Returns Customer Retention Wholesale Fashion 85

Retail TouchPoints

JULY 21, 2022

While companies are certainly collecting more and more data, data alone can’t drive this level of hyper-personalization — especially not in a traditional wholesale retail model. As a result, many retailers are seeking to scale up their selection through models like drop ship and marketplace.

Drop-Shipping 260

Drop-Shipping Shipping Marketing Customer Experience 260

Retail TouchPoints

SEPTEMBER 9, 2020

The web site puts consumers in charge by empowering them to auction their pre-owned jewelry to a network of vetted businesses — jewelers, jewelry wholesalers and other commercial buyers from around the world. The platform also wanted to create a positive customer experience for sellers. That’s where Worthy comes in.

Jewelry 216

Jewelry Drop-Shipping Consumer Accounting 216

Inside Retail

JUNE 5, 2022

As a design-led, brand-based company that specialises in contemporary uniforms, and exceptional client service, with wholesale prices for all customers and no minimums, Cargo Crew has been disrupting the uniform industry for many years. IR: Tell me about your retail showroom and culture hub.

Fashion 130

Fashion Wholesale Marketing Planning 130

Retail TouchPoints

FEBRUARY 5, 2024

And yet that’s exactly what Amazon is doing with its Ships in Product Packaging (SIPP) program, which, as the name suggests, allows products to ship in their original box or bag without any added Amazon packaging. As a result, in 2022, 11% of packages globally were shipped without Amazon packaging , amounting to millions of deliveries.

Fulfillment 289

Fulfillment Drop-Shipping Shipping Customer Experience 289

Indigo 9 Digital

SEPTEMBER 7, 2022

Commissions typically range from 25%-33% depending on whether in addition to providing eCommerce functionality Farfetch manages shipping, returns or other services. Under this model brands have more control over merchandising, pricing and the customer experience. But Net-a-Porter is now adding more concession arrangements.

Boutique 98

Boutique Fashion Customer Experience Markdowns 98

Independent Retailer

MARCH 17, 2022

Ultimately, the pandemic was the first domino to topple, triggering what is known as the “bullwhip effect” : a (typically upward) change in supply demand on the retail level which generates grander distortions on the wholesale and manufacturer level. . It is paramount that brands hone in on customer support with returns.

Returns 52

Returns Drop-Shipping Shipping Wholesale 52

Retail Minded

MARCH 31, 2021

If you’re running out of stock or shipping to the wrong addresses on a regular basis, these mishaps are often down to ineffective workflows or human error. . For online brands, these delivery mistakes will not win you any favor with customers – it will quickly erode their trust in your brand and you can count out any repeat business.

Merchant Services 92

Merchant Services Drop-Shipping Fulfillment Shipping 92

Retail TouchPoints

APRIL 15, 2024

Additionally, Untuckit has officially entered the wholesale market following a pilot program with Macy’s that began in November 2023. “We For example, NetSuite Advanced Inventory helped Untuckit optimize its buy online, ship from store system. It’s so customizable that I don’t need IT” to make many needed changes. retail setting.

Wholesale 130

Wholesale Shipping Boutique Finance 130

Independent Retailer

SEPTEMBER 8, 2022

With the Black Friday/Cyber Monday weekend just months away, Wholesale Central spoke with experts from all over the industry so that you can be as prepared as possible for the shopping surge. Free returns are the number one pain point for shoppers, with 35 percent reporting having to pay shipping for a return as a turn off.

Finance 84

Finance Returns Shipping Promotions 84

Independent Retailer

APRIL 5, 2022

Deliver Positive In-Store Experiences. Now is more important than ever to deliver personalized customer experiences to keep spirits up and shoppers coming back to stores. Raydiant’s third annual State of Consumer Behavior Report highlights the importance of in-store experiences and what exactly shoppers are looking for.

Fashion 75

Fashion Discount Store Shipping Consumer 75

Inside Retail

APRIL 3, 2024

Drawing on his family background in footwear, and his own experience in the industry, having started working in Chinese footwear manufacturing in 2011, he launched Alias Mae as a wholesale business. IR: You started as the customer service and wholesale manager, how have you witnessed the brand’s evolution in your time at the company?

Marketing 178

Marketing Wholesale Boutique Management 178