Retail TouchPoints

DECEMBER 8, 2022

Thoughtful Curation Creates Better Customer Experiences. But Bodkins noted that interest in NA products is growing globally, and Boisson’s highly curated digital platform makes it easier for consumers to browse and buy from more than 125 NA brand options. Store-Based Fulfillment Keeps Costs in Check.

Fulfillment 272

Fulfillment Customer Experience Marketing Consumer 272

Rangeme

AUGUST 1, 2022

Fulfillment is a broad term that encompasses every aspect of storing, packing, and shipping your goods. Perhaps you run out of storage space, or will run out of space if you take that large order from a retailer or wholesale partner. Your future plans should also help guide the conversation with a potential fulfillment partner.

Fulfillment 52

Fulfillment Shipping Wholesale Planning 52

Retail Minded

SEPTEMBER 26, 2022

While the pandemic and subsequent ecommerce explosion have driven strong demand for true omnichannel supply chain commerce solutions, it has also fuelled a less immediately obvious longer-term move towards direct-to-consumer (D2C) fulfilment too. Examples of D2C Success . Take Adidas as an example. Nimble Is the Name of the Game .

Consumer 98

Consumer Wholesale Fulfillment Apparel 98

Inside Retail

AUGUST 8, 2021

As a vertically integrated platform, Send owns every level of the customer experience from the warehouses, or Send Shops as they are known, to the inventory and delivery. But with today’s consumers opting to shop more frequently rather than in one go, Adams doesn’t foresee many large orders being a big issue.

Supermarket 130

Supermarket Fulfillment Wholesale Shopping 130

Inside Retail

MARCH 7, 2024

Birthday suit vice Against this backdrop, Australian fashion brand Nakedvice is on a mission to redefine accessible luxury with timeless designs that draw inspiration from vintage pieces and ‘90s nostalgia, aligning with emerging trends and consumer sentiments. The company services labels including Sportsgirl, Sussan and Seed Heritage.

Boutique 130

Boutique Apparel Fashion Wholesale 130

365 Retail

JUNE 8, 2022

The past two years has seen customer experience go from a nice to have to an absolutely essential element of business strategy. In fact, 61% of consumers are willing to pay more for a better experience, while 55% would switch brands for better levels of service. In order to fulfil these demands, data is essential.

Customer Experience 59

Customer Experience Payment Services Fulfillment Shipping 59

Retail TouchPoints

NOVEMBER 23, 2021

Ten years ago, brands had a fear of upsetting wholesale partnerships. There are many reasons for the continued growth of DTC, including the fact that supply chains and fulfillment networks have been easier to access and tap into, and advancements in web infrastructure make setting up and running a website easier than ever.

Wholesale 277

Wholesale Consumer Fulfillment Marketing 277

Retail Bound

APRIL 13, 2024

It’s not just about getting products to customers; it’s about doing so efficiently, cost-effectively, and in a manner that enhances the customer experience. Retailers need to consider their capacity to manage logistics and the value of faster delivery to their customer base. Dr. Ralph F.

Drop-Shipping 98

Drop-Shipping Shipping Merchant Services Payment Services 98

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. The pandemic is finally ending, but the new/remade world will require a refined approach to the customer experience.

Consumer 143

Consumer Payment Services Fulfillment Advertising 143

Retail TouchPoints

AUGUST 7, 2023

consumers can get $20 off orders of $40 or more using the code STAPLES20 through Aug. Since Q2 2021, DoorDash has been aggressively expanding its reach via delivery deals with a wide range of retailers, including Rite Aid , Dollar General , BJ’s Wholesale Club , Tractor Supply and Kroger.

Wholesale 234

Wholesale Returns Location Consumer 234

Retail TouchPoints

JANUARY 10, 2023

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip to UPS, FedEx or the USPS. Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app.

Returns 265

Returns Drop-Shipping Wholesale Shipping 265

Retail TouchPoints

MARCH 28, 2023

Retail TouchPoints (RTP): How does Impossible Kicks differentiate its customer experience from other retailers’? John Mocadlo: We make it an attainable luxury experience. If you go into a Champs or Foot Locker , you’ll try on a shoe and then they’ll move you along like any other customer.

Customer Experience 255

Customer Experience Fulfillment Fashion Wholesale 255

Retail TouchPoints

AUGUST 13, 2021

That led to this huge move toward making sure that people could get their fulfillment story and their operation story in line, where historically they were running their operations and their Amazon business very separately from their dot.com business. As a result, companies had to contemplate, ‘What is my omnichannel strategy?

Merchant Services 299

Merchant Services Payment Services Fulfillment Advertising 299

Retail TouchPoints

NOVEMBER 27, 2023

During the holiday season, the brand remains true to this core strategy, but the team also listens and engages with consumers to get valuable insights that lead to timely content around holiday gifting moments — moments that are incredibly lucrative for the brand. “I These insights then guide Touchland’s content creation and resharing.

Consumer 274

Consumer Wholesale Marketing Accessories 274

Retail TouchPoints

DECEMBER 6, 2023

There’s fulfillment costs and advertising costs. Not to mention, those particular platforms are more competitive [when it comes to capturing consumer attention]. They want to make sure they don’t just have the wholesale business, but also the seller business.” Sellers are looking elsewhere for profitability.”

Merchant Services 268

Merchant Services Wholesale Fulfillment Advertising 268

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

Planning 282

Planning Wholesale Customer Experience Store Operations 282

Retail TouchPoints

MAY 18, 2023

Consumers can now browse and buy Touchland sanitizer across multiple channels, including the brand’s DTC ecommerce site, marketplaces like Faire and even on the shelves of big-name retailers like Ulta , Target and Sephora. After six months of B2C sales in the U.S., This is the key to growth.”

Planning 266

Planning Accounting Wholesale Consumer 266

365 Retail

JULY 19, 2022

Not too long ago, during the depths of lockdown, the direct-to-consumer (DTC) model was hailed as the saviour of retail and the future of the industry. Crucially, it gives brands the opportunity to claim ownership of customer relationships, by way of the data that it generates. Going direct: every capability counts.

Consumer 59

Consumer Wholesale Supply Chain Management Fulfillment 59

Retail TouchPoints

MARCH 22, 2021

Through advanced forecasting systems, RFID technology and artificial intelligence (AI), retailers can leverage data-driven insights to improve transparency among wholesalers, distributors and buyers, bridge supply chain gaps that cause disruptions and increase their supply chain’s agility with offshore, nearshore and localized suppliers.

Fulfillment 229

Fulfillment Wholesale Consumer Customer Experience 229

Retail TouchPoints

NOVEMBER 3, 2020

By creating narrower product assortments and limiting inventory levels — especially for product shipments headed to brick-and-mortar stores —merchants would gain the ability to react more quickly to changing consumer trends, and even potentially reduce their need for markdowns. Richard Maicki. Keith Jelinek.

Drop-Shipping 184

Drop-Shipping Merchant Services Fulfillment Shipping 184

Retail TouchPoints

MAY 12, 2021

It closed down all channels except online, and put all its advertising dollars and social media initiatives into selling direct to consumers (DTC). Its wholesale sales had dried up and its retail stores were forced to close in early lockdowns. It really had no choice, its executives told Forbes. Why Multichannel for Jewelry Retailers?

Jewelry 233

Jewelry Merchant Services Customer Experience Wholesale 233

Cisco Retail

MARCH 8, 2022

Let’s explore three ways that energy companies engage their customers. Then we’ll look at how Cisco technology and services can ensure this experience is optimized for the needs of both sides in the transaction. Distribution and Fulfillment. Here are some examples of use cases that are valuable when engaging an energy customer.

Loss Prevention 98

Loss Prevention Fulfillment Wholesale Customer Experience 98

Retail TouchPoints

OCTOBER 14, 2021

They] are committed to making a wholesale shift to adapt everything they do — insight, data, engagement, responsiveness.”. Consumers switched brands at a rapid pace during the pandemic, and research from McKinsey indicates that 30% to 40% of consumers are continuing to do so when brands don’t meet their expectations.

Marketing 297

Marketing Promotions Consumer Customer Experience 297

Cisco Retail

MARCH 8, 2022

Let’s explore three ways that mining companies engage their customers. Then we’ll look at how Cisco technology and services can ensure this experience is optimized for the needs of both sides in the transaction. Distribution and Fulfillment. Here are some examples of use cases that are valuable when engaging a mining customer.

Loss Prevention 52

Loss Prevention Wholesale Fulfillment Customer Experience 52

Retail TouchPoints

APRIL 5, 2022

However, brands that lack strong data to support their CSR claims may worry that consumers, investors or regulators could slap the greenwashing label on otherwise honest efforts. Emissions reduction targets aren’t just “the right thing to do” and what many consumers expect from companies today — they also mitigate risk.

Merchant Services 241

Merchant Services Beauty and Health Returns Consumer 241

Retail TouchPoints

JULY 17, 2023

The brand has since appeared on Shark Tank and grown to offer a range of 170 shirts, pants and other products available through both DTC and wholesale channels — and in the process, it outgrew its pure-play ecommerce roots. “We We’ve always wanted to test out a retail location. How much are they spending? Where are they coming from?

Location 201

Location Visual Merchandising Store Operations Wholesale 201

Retail TouchPoints

JULY 30, 2020

Only consumers only had 17% of their shopping done by early July, and 54% said they held off on spending because they didn’t know what they needed. Retail, Wholesale and Distribution leader in an interview with Retail TouchPoints. Consumers’ desire for fast, efficient shopping is giving big-box retailers an advantage.

Merchant Services 264

Merchant Services Advertising Apparel Planning 264

Retail TouchPoints

NOVEMBER 4, 2021

The very nature of the modern ecommerce market means brands have to constantly evolve to meet the expectations of savvy consumers who want shopping to feel like an experience — not just a transaction. It’s both convenient to consumers and brands, as well as accessible 24/7.

Merchant Services 147

Merchant Services Payment Services Wholesale Management 147

Independent Retailer

SEPTEMBER 9, 2022

While consumers were initially slow to adopt alternative shopping methods with convenience stores, Intouch Insight saw a recent spike in the use of delivery from third party applications. The brands that consumers can rely on to have their favorite food items in stock are the ones that will continue to see their prepared food sales increase.

Payment Services 83

Payment Services Wholesale Promotions Location 83

Retail Minded

MARCH 31, 2021

In our research , we found that 65% of consumers will be buying online more frequently over the next 12 months, with 20% telling us they’re expected to only buy online within 5 years. Delivery reliability has created a crisis of confidence amongst some consumers. Ecommerce today is booming, catapulting online stores to new heights.

Merchant Services 92

Merchant Services Drop-Shipping Fulfillment Shipping 92

Retail Minded

NOVEMBER 2, 2021

Amazon’s real customer is the end consumer – rather than the merchants that make up its Marketplace business. Shopify has been expanding its so-called ecommerce back office services — including logistics, shipping and fulfillment. It’s a risky strategy and would set up a David versus Goliath battle for merchants’ business.

Merchant Services 52

Merchant Services Fulfillment Shipping Wholesale 52

Independent Retailer

NOVEMBER 2, 2021

Keep user experience, for both desktop and mobile, in mind. Meet Consumers Where They Want to Shop. “I I do think that customer experience will shape the decision making strategy of retailers next year,” Ben Rodier, Chief Client Officer and Co-Founder of Salesfloor , said. “We Personalization Will Dominate Retail.

Merchant Services 96

Merchant Services Payment Services Shipping Wholesale 96

Retail TouchPoints

JANUARY 23, 2023

And now, consumers can also find Dippin Dots’ online — no small feat when your product is flash frozen at -320° F and has to be stored at temperatures well below what a typical home freezer can accommodate.

Shipping 147

Shipping Checkout Wholesale Management 147

Retail Focus

MAY 24, 2021

With three quarters of the UK now shopping for their groceries online, consumers have become more discerning in what they expect from eCommerce platforms. A smooth, friction-free journey is standard; the slightest glitch may send customers into the arms of competitors in a hugely saturated market. Push continuous deployment cycles.

Supermarket 162

Supermarket Planning Consumer Wholesale 162

Retail Minded

JUNE 7, 2022

Introducing a new technology system, such as an ERP, into an organization can be a game-changer, helping to boost productivity, reduce costs, support growth and boost the customer experience. So has implementing an ERP has become a time-consuming, frustrating mistake that causes more problems than it solves?

Merchant Services 110

Merchant Services Management Wholesale Fulfillment 110

Retail Minded

AUGUST 24, 2021

A smooth transaction and quick delivery is no longer a perk for customers – it’s the baseline expectation. Consumers everywhere now seek a rewarding and enjoyable online shopping experience – one to rival, if not replace, the real thing – and this doesn’t look set to change, even as Covid restrictions are lifted.

Merchant Services 52

Merchant Services Consumer Inventory Management Shopping 52

Independent Retailer

JUNE 7, 2022

Introducing a new technology system, such as an ERP, into an organization can be a game-changer — helping to boost productivity, reduce costs, support growth, and boost the customer experience. With this data, has implementing an ERP become a time-consuming, frustrating mistake that causes more problems than it solves?

Merchant Services 52

Merchant Services Management Wholesale Fulfillment 52