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Data-Driven Sustainability: How Supply Chain Efficiency and Clienteling Drive More Sustainable Operations and Customer Choices

Retail TouchPoints

Consumers are becoming increasingly mindful about sustainability when it comes to shopping habits, and luxury retail is responding by investing in sustainable initiatives that will protect the environment while still allowing them to continue delivering luxurious items.

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15 Return Policy Examples

Small Biz Trends

What happens when a customer returns an item they’ve purchased? Maybe the store will offer credit, or just maybe they will refuse the return entirely. If the store has a return policy, then the terms of any returns or exchanges are laid out clearly in advance, eliminating questions in the minds of customers and staff.

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CallisonRTKL releases its Retail 2022 Forecast

Retail Focus

Technology within the physical store will focus on digitising operations and enabling employees to deliver a more personalised shopping experience where product advice and brand advocacy come across with greater authenticity. Tempur-Pedic (New York City). Tempur-Pedic (New York City).

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Does Procurement Play a Role in Retail Recovery?

Retail TouchPoints

For most types of consumer retail stores, the pandemic scared regulars away, diminished traffic from visitors, altered consumer preferences, snapped formerly reliable supply chains and required dramatic shifts in the way stores serve their clientele. Do they invest in automation technology to enhance data-sharing between sales channels?

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The Handbag Clinic Debuts in Fenwick, York with Range of Restoration Services

Retail Focus

Through The Handbag Clinic’s in-store restoration services, Fenwick customers can shop with increased confidence and feel empowered to invest in luxury handbags and shoes, knowing there is an after-care programme in place that far exceeds standard warranties. Prices are bespoke and start from £19.95

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What Does the Future Hold for Malls? Design Visionaries Share Their Predictions

Retail TouchPoints

The shopping mall’s identity crisis has been an oft-discussed topic in the retail industry. Even beforethe pandemic, the narrative focused on how malls were navigating the rise in online shopping and the associated fall in foot traffic. RTP: What is the next big trend in developing an omnichannel shopping mall experience?

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#RIC20 Roundtable Recap: How Stores Can Still Amaze Shoppers

Retail TouchPoints

Consumers have taken shopping into their own hands — literally — with the use of ecommerce on mobile up 80%. With consumer and shopper priorities changing, the new mission of retail is more about essentials, getting in and out quickly, convenience and multi-tasking in one place rather than going to several locations.