Retail TouchPoints

MARCH 7, 2025

Supplement Existing Price Promotions Service providers can add a digital incentive to an existing discount promotion to get even more traction with customers. Reward Actions Both Before and After the Purchase Discounts tend to be a one-and-done proposition, effectively beginning and ending at checkout.

Payment Services 262

Payment Services Promotions Checkout Planning 262

Retail TouchPoints

NOVEMBER 7, 2024

Storefront Pro offers end-to-end control, from discovery through weekly ad integration and personalized recommendations to seamless checkout with loyalty programs and even fulfillment and customer care,” said Alice Luong, Director, Ecommerce and Retail Media at Instacart in a statement. locations in August 2024.

Fulfillment 278

Fulfillment Supermarket Grocer Store Operations 278

Retail TouchPoints

FEBRUARY 5, 2025

According to the findings, dissatisfaction with pricing has surged to become the leading source of complaints, outstripping concerns such as stock availability, customer service and checkout processes. This focused approach, combined with quieter shopping windows, makes them more attuned to promotions and sales.

Checkout 179

Checkout Promotions Kiosk Customer Experience 179

Retail TouchPoints

DECEMBER 11, 2024

The challenge with loyalty programs is not the program itself, but the increased volume of discounts and promotions it generates that leads to far more complicated tax calculations. Additionally, the checkout process must remain consistent whether consumers are shopping in-store, online or using the retailers app.

Point of Sale 274

Point of Sale Checkout Returns Shipping 274

Retail TouchPoints

JANUARY 21, 2025

For example, the checkout process, delivery time or product unboxing are often emotionally charged moments. For example, if CSAT scores dip during a certain part of the checkout process, the team can investigate whats causing frustration and find ways to address it.

Customer Experience 285

Customer Experience Checkout Marketing Management 285

Retail Focus

JULY 17, 2025

Bounce rates rose last year, basket abandonment improved slightly, and checkout abandonment stayed almost the same. As well as ensuring they line up the most appealing discounts and special offers to entice customers to purchase, merchants should ensure they have done everything they can to remove obstacles in the checkout journey.

Merchant Services 148

Merchant Services Checkout Planning Promotions 148

Retail TouchPoints

FEBRUARY 5, 2025

Similarly, at Iroha Mart, Wayvee Analytics used environmental stimuli uplifting music and increased space in front of the shelves during the promotional period to speed up customer movement, resulting in a 17% increase in sales. Theyre feeling overwhelmed and impatient hardly the right moment to pitch a promotion or upsell.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. YDs one-page checkout also streamlines the process, removing the hassle for customers to place an order.

Payment Services 130

Payment Services Checkout Drop-Shipping Shipping 130

Retail Focus

MARCH 13, 2025

With advancements like AI-driven personalization and checkout-free shopping, the future of in-store technology is poised to completely revolutionize the way we shop. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers.

Payment Services 147

Payment Services Checkout Inventory Management Kiosk 147

Retail TouchPoints

JULY 9, 2025

Native In-App Checkout: Platforms like TikTok, Instagram and Facebook have rolled out in-app checkout features, letting users browse, tap and pay without ever leaving their apps. The links take shoppers directly to standalone, secure checkout pages — typically hosted by a third-party payment provider.

Merchant Services 147

Merchant Services Payment Services Shopping Checkout 147

Retail TouchPoints

JUNE 18, 2025

“By integrating with Shopify, we’re delivering unmatched, real-time access to our full selection of bridal and special occasion offerings through true commerce fluidity, resulting in a more seamless customer shopping experience.”

Payment Services 165

Payment Services Point of Sale Checkout Store Operations 165

Inside Retail

FEBRUARY 27, 2025

Other key barriers include out-of-stock items (17 per cent) and complicated checkouts (13 per cent). Streamlining checkout flows with guest checkout and one-click payment options. Shipping fees (46 per cent) are still the biggest dealbreaker, particularly for Gen X (60 per cent) and Millennials (44 per cent).

Consumer 130

Consumer Checkout Shipping Promotions 130

Retail TouchPoints

FEBRUARY 24, 2025

Catalysts plug-and-play design has helped streamline essential tasks, like cart-to-checkout integration and customer account management, which reduced development efforts. Now, the Desk Configurator page loads within three seconds , which gives the brand a high-value, high-impact tool to promote to potential customers.

Checkout 273

Checkout Consumer Advertising Marketing 273

Inside Retail

MAY 13, 2025

Using quantitative and qualitative methods, the report drills down into the moments that matter most through the in-store customer journey from checkout speed and service quality to store atmosphere and technology use. Checkout defines memory. Checkout should never feel like admin, added another from T2.

Checkout 130

Checkout Store Layout Promotions Consumer 130

Retail TouchPoints

JULY 11, 2025

They must guide users effortlessly from discovery to checkout, while fostering trust, loyalty and long-term engagement along the way. For instance, a fashion retailer might use AI to surface complementary accessories, while a grocery chain might adjust promotions based on prior purchases or local inventory.

Merchant Services 147

Merchant Services Payment Services Checkout Inventory Management 147

Retail Focus

FEBRUARY 4, 2025

This helps retailers optimise inventory levels, staffing, and promotions for smoother operations and waste reduction. Checkout-free stores powered by computer vision AI eliminate checkout lines and scan purchases automatically. Increased Automation Automating manual, repetitive tasks is a key application of AI in retail.

Inventory Management 163

Inventory Management Markdowns Checkout Customer Experience 163

Retail TouchPoints

APRIL 25, 2025

Retail businesses are no longer self-enclosed entities where everything revolves around a checkout and some inventory management software. A clear example of this occurred when Morrisons , a major UK supermarket chain, suffered a severe IT outage that left customers stranded at checkouts.

Payment Services 147

Payment Services Inventory Management Checkout Store Layout 147

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. YDs one-page checkout also streamlines the process, removing the hassle for customers to place an order.

Payment Services 130

Payment Services Checkout Drop-Shipping Shipping 130

Retail Focus

JUNE 5, 2025

Add in-store pickup options, digital loyalty cards, a mobile app that works in the same way, and a mobile checkout, and you’ve got a mighty omnichannel experience. The app comes with online slots, online bingo, live bingo – which blurs the lines between in-person and online bingo – and promotions that can be used online and in-store.

Checkout 130

Checkout Promotions Planning Marketing 130

Retail TouchPoints

FEBRUARY 19, 2025

Brands must also ensure permitted use and zoning laws allow for retail and promotional events, especially during high-traffic periods like New York Fashion Week. Create a seamless purchasing experience, whether through mobile checkout, online reservations or exclusive memberships. If the space requires modifications (e.g.,

Fashion 179

Fashion Checkout Planning Promotions 179

RETAIL MANAGEMENT SOFTWARE

JULY 22, 2025

According to the National Retail Federation (NRF), over 70% of online shopping carts are abandoned before the checkout process. 10 Common Reasons for Shopping Cart Abandonment Let’s break down the most common reasons your customers might be walking away at the checkout and how to fix them. Solution: Simplify your checkout flow.

Drop-Shipping 83

Drop-Shipping Payment Services Checkout Shopping 83

Retail TouchPoints

APRIL 1, 2025

For this reason, there have been major investments in exciting retail activations from some of the biggest grocers in the world, with a particular focus on bringing the online and in-store shopping experiences together in one seamless checkout.

Grocer 147

Grocer Checkout Point of Sale Advertising 147

Retail Customer Experience

JULY 8, 2025

Beyond uses in loss prevention and checkout optimization, AI is poised to play larger roles from enhancing inventory management to improving workplace safety, refining store layouts and supporting more dynamic pricing and promotion strategies.

Loss Prevention 72

Loss Prevention Store Layout Inventory Management Checkout 72

Retail TouchPoints

FEBRUARY 25, 2025

Shipping errors are reduced and checkout is easier, protecting the customers overall experience with your brand. For example, geocoding tools leverage geographic data to help businesses target outreach programs and promotions in specific locations, aligning marketing efforts with customer needs.

Merchant Services 179

Merchant Services Payment Services Supply Chain Management Shipping 179

Inside Retail

JULY 15, 2025

Then I had the chance to be on the shop floor and work the checkouts, and I still remember the buzz and excitement of an afternoon on the sales floor, chatting with customers about finding a different size and trying to locate it in the stockroom,” Tulip told Inside Retail ’s Amie Larter for the video series Retail Transformers. I loved it.

Fast Fashion 130

Fast Fashion Fashion Promotions Checkout 130

Small Biz Trends

JUNE 17, 2025

Streamline the Decision Process: Ensure a smooth and convenient checkout experience, whether online or in-store. Promotions like discounts can encourage conversions and enhance customer loyalty. Ensure that your checkout process is smooth and simple, whether in-store or online. Ease of purchasing plays a crucial role here.

Customer Experience 80

Customer Experience Payment Services Checkout Returns 80

Small Biz Trends

JULY 13, 2025

Optimized User Experience: A user-friendly website with seamless navigation, mobile compatibility, and efficient checkout processes directly influences sales and customer satisfaction. Streamline the checkout process by minimizing steps and offering multiple payment options. Design a clean, intuitive website that simplifies navigation.

Payment Services 98

Payment Services Checkout Inventory Management Advertising 98

Small Biz Trends

JULY 25, 2025

Use eye-catching displays and clear signage to draw attention to key products and seasonal promotions. Align checkout areas with customer flow to reduce wait times and encourage impulse purchases. A welcoming right side promotes a positive shopping experience , leading to longer visits and potentially higher conversion rates.

Planning 67

Planning Shopping Checkout Store Layout 67

Inside Retail

JUNE 12, 2025

What began as a Gen Z playground for dance challenges has matured into a global trend machine with direct purchase influence, and it’s reshaping how retailers think about product, placement and promotion. That means optimising product listings and checkout processes for mobile shopping and developing a TikTok strategy.

Checkout 130

Checkout Promotions Supermarket Shopping 130

Inside Retail

FEBRUARY 2, 2025

Retailers will need to use AI and data analytics to tailor recommendations, promotions, and even product designs to individual preferences. Invest in shoppable content and seamless checkout features within social media platforms. Fast and frictionless checkouts leveraging mobile payment systems and self-service options.

Social Commerce 130

Social Commerce Payment Services Beauty and Health Checkout 130

Small Biz Trends

JULY 14, 2025

Race Track Layout : This combines a main aisle with loops around merchandise, promoting interaction with various categories. Ensure to arrange products in a way that promotes engaging visual displays, enhancing the overall shopping experience. Racetrack Layout Racetrack layouts combine the benefits of both linear and free-flow layouts.

Store Layout 86

Store Layout Customer Experience Visual Merchandising Boutique 86

Retail Focus

DECEMBER 9, 2024

Earlier in the month, IMRG had reported a slow start to online retailers Black Friday campaigns ; its data suggested ecommerce revenues had dipped in the first two weeks of November, as shoppers resisted early promotions and held out longer in the hope for even better deals. million transactions , +11% higher than in 2023.

Checkout 148

Checkout Promotions Marketing Shopping 148

Retail TouchPoints

MAY 2, 2025

To develop the offering, Visa has partnered with Anthropic , IBM , Microsoft , Mistral AI , OpenAI , Perplexity , Samsung , Stripe and others, promising a new way to buy, same trusted way to pay in a video promoting the service.

Merchant Services 173

Merchant Services Payment Services Consumer Checkout 173

Inside Retail

JULY 15, 2025

A really good example is Self-Checkouts; the technology keeps advancing, but the enclosure of the SCO is still relevant,” Duke said. “By By implementing modular SCO designs, you can continue to upgrade the core technology whilst maintaining the outer shell,” he added.

Returns 130

Returns Point of Sale Checkout Fulfillment 130

Small Biz Trends

JUNE 19, 2025

Lastly, ensure your store remains clean and organized as a tidy environment promotes a positive impression of your small business. End Caps: Use end caps to feature promotions or new arrivals, as they attract significant attention. Position impulse buy items near checkout areas to increase last-minute purchases.

Store Layout 106

Store Layout Promotions Inventory Management Advertising 106

Retail TouchPoints

FEBRUARY 20, 2025

In fact, a 2023 Contentsquare survey found that promotions not working at checkout caused 33% of abandoned carts. Just like when Ticketmaster released Electric Picnic sales without the loyalty code field available, e-store owners can fall short when they dont test their websites regularly enough.

Payment Services 179

Payment Services Checkout Promotions ATS 179

Inside Retail

MARCH 3, 2025

Jeanswest executive general manager Anne Natale said the old-school apparel retail mindset of dropping a campaign or a promotion every month needs to change and greater emphasis must be placed on communicating a products value proposition to the customer. We can switch on promotions and not get the same result as we did in 2023, Natale added.

Customer Experience 130

Customer Experience Promotions Consumer Marketing 130