Inside Retail

NOVEMBER 28, 2023

Email marketing flows are crucial for crafting a seamless and personalised customer journey. With Klaviyo , an intelligent marketing automation platform, retailers can set up automated email flows triggered by specific customer actions, ensuring timely and relevant communication.

Marketing 287

Marketing Drop-Shipping Promotions Checkout 287

Retail TouchPoints

FEBRUARY 8, 2023

The Vitamin Shoppe has opened the first of a planned dozen+ new franchise stores this year in Valparaiso, Ind. After announcing its ambitious franchising plans in May 2021, the retailer converted an existing Greensboro, N.C. The next new franchise store, scheduled to open this spring, will be in Tempe, Ariz.,

Planning 216

Planning Location Checkout Marketing 216

Retail TouchPoints

JULY 21, 2023

Schnuck Markets has extended its partnership with Instacart to introduce Caper Carts, which use AI and computer vision to automatically identify items shoppers put into them, allowing shoppers to then skip the line and check out using the cart technology. Louis Schnucks stores this fall, with a broader rollout planned for later this year.

Checkout 211

Checkout Promotions Supermarket Accounting 211

Retail TouchPoints

OCTOBER 3, 2022

TikTok’s live shopping platform is already operational in Asian markets including Thailand, Malaysia and Vietnam as well as the U.K. TikTok will reportedly enter a partnership with TalkShopLive to launch its live shopping platform in North America, two people familiar with the matter told the Financial Times.

Shopping 325

Shopping Planning Checkout Marketing 325

Retail TouchPoints

APRIL 30, 2024

Truist Park in Atlanta is another stadium recognizing the impact of fast concessions and the huge success of self-checkout in grocery and retail stores worldwide. Last year, it implemented several self-checkout stations for its market concessions. And it’s not just helping consumers.

Checkout 240

Checkout Customer Experience Merchandise Store Consumer 240

Inside Retail

MARCH 5, 2024

In the property market, things are slowing for now, but the record shortage of rental properties will continue to drive prices up for tenants, particularly in our capital cities. Research and consulting firm Fifth Dimension states that the second-hand market in Australia is now worth $60 billion and growing 25 per cent a year.

Planning 130

Planning Shopping Home Furnishings Payment Services 130

Retail TouchPoints

SEPTEMBER 1, 2023

JCPenney’s “Make it Count” customer strategy and brand proposition is the centerpiece of the turnaround plan. Our experience has to be designed so that the customer comes back, but our marketing and engagement with our communities are designed to tell that story. Can JCPenney Truly Differentiate Through Experience?

Planning 216

Planning Merchant Services Inventory Management Consumer 216

Retail TouchPoints

OCTOBER 1, 2022

According to a Litmus study , every $1 invested in email marketing yields a profit of $36 —which is quite a return. Moreover, 78% of marketers say email marketing is crucial for the success of a business. Some of the reasons are hidden in the fact that email marketing is personal, customizable, and measurable.

Marketing 276

Marketing Checkout Planning Returns 276

Retail TouchPoints

JANUARY 12, 2022

Home discount retailer Big Lots is returning to expansion mode after more than a decade of flat store growth, with plans to open as many as 500 new stores in the next six to seven years. The off-price chain plans to open approximately 50 net new stores this year, and ramp up the pace of expansion to about 80 stores per year thereafter.

Planning 182

Planning Checkout Finance Returns 182

Inside Retail

JANUARY 8, 2023

Self-service micro market chain Morsl has secured $5 million in a series-A capital round, increasing the company’s valuation to $14.4 Borland added that the new capital would allow the company to market its services and show how it can provide employers with a workable wellness solution for their employees. The company invested $4.3

Marketing 130

Marketing Employee Engagement Checkout Planning 130

Retail TouchPoints

MARCH 15, 2022

So it will come as no surprise that even after growing a staggering 42% in 2021, the influencer market is expected continue that trajectory in 2022 reaching $15 billion by the end of the year, according to projections from influencer marketplace Collabstr. TikTok is catching up though, capturing 46% of influencer marketing spend last year.

Marketing 272

Marketing Advertising Consumer Marketing Spend 272

Retail TouchPoints

JUNE 27, 2023

“The debate is over — retail media is now almost universally recognized as one of the most effective methods of commerce marketing,” declared The Mars Agency in its third annual Retail Media Report Card. retail media market in 2023 , nearly 12X more than its nearest competitor, Walmart.

Planning 247

Planning Advertising Marketing Customer Experience 247

Retail TouchPoints

JANUARY 22, 2021

Shares of American Eagle Outfitters (AEO) were up today following the retailer’s 2021 investor meeting, where the company outlined plans to close at least 200 largely mall-based American Eagle locations while at the same time expanding its Aerie brand. The company has set a revenue target of $5.5

Planning 189

Planning Checkout Apparel Location 189

Inside Retail

JUNE 1, 2021

Dymocks’ three-year plan will see the bookstore chain add another 20+ retail outlets to the network. CEO Mark Newman told Inside Franchise Business Executive there will be a mix of suburban and regional locations in the new store plan which will spread the book chain further into the north of the country. How we merchandise is vital.”.

Planning 130

Planning Checkout Fulfillment Location 130

Retail TouchPoints

MAY 5, 2023

Macy’s will expand its off-mall presence by opening additional Market by Macy’s and Bloomie’s shops — smaller versions of the Macy’s and Bloomingdale’s department stores, respectively — even as it shutters full-size stores. Comparable store sales at Market by Macy’s and Bloomie’s grew 8% and 12% , respectively, during Q4 2022.

Department Stores 267

Department Stores Checkout Location Planning 267

Retail TouchPoints

APRIL 18, 2023

Now Flip is planning an “aggressive” expansion beyond the beauty category in the coming months that is likely to enlarge both its brand portfolio and its user base. “I The product you eventually choose is just the one that was better marketed, it’s not actually the best product.”

Marketing 262

Marketing Payment Services Beauty and Health Fulfillment 262

Inside Retail

APRIL 10, 2024

This shift in shopping behaviour is not particularly surprising for retailers but it does present a unique marketing challenge. There is a long-standing fear amongst retailers that overuse of discounts and promotions can decrease a brand’s perceived value; however, sales aren’t the only stimuli that encourage consumers to checkout.

Promotions 246

Promotions Consumer Checkout Shopping 246

Retail TouchPoints

AUGUST 2, 2023

Amazon Fresh sent an email to customers noting that non-Prime members in 12 key markets will be able to get an assortment of national brands, local brands and private label brands delivered right to their doorstep at the same low prices. The most notable change? Dallas-Fort Worth, Texas; Denver; Nashville, Tenn.; Phoenix; Portland, Ore.;

Checkout 185

Checkout Consumer Shopping Marketing 185

Inside Retail

JULY 26, 2021

The experience improvements lead to a 9-per-cent increase in NPS, a 4-per-cent increase in online checkout satisfaction, and importantly a 51-per-cent increase in online sales in three months. Sam Middleton is Senior Director of Marketing at InMoment. So, how would this work when physical stores open up again?

Customer Experience 246

Customer Experience Planning Payment Services Kiosk 246

Retail TouchPoints

DECEMBER 8, 2020

Zippin and Fujitsu Limited have formed a new partnership that makes Fujitsu an exclusive distributor of Zippin’s checkout-free solution in Japan. The stores will leverage Zippin’s checkout-free SaaS platform, with a focus on cashier-free, cashless operations to save staff time. ”

Checkout 210

Checkout Location Planning Consumer 210

Inside Retail

MARCH 24, 2024

ShipStation, a global leading provider of shipping software solutions, has announced its continued investment in the Australian market. These enhancements include the introduction of checkout rates, shipping strategies, auto-split, ODBC support and custom labels.

Merchant Services 130

Merchant Services Drop-Shipping Checkout Fulfillment 130

365 Retail

APRIL 27, 2023

It’s fair to say that self-service checkouts are not universally popular with shoppers. We choose the self-checkout to avoid the queue, only for a machine to block us, requiring an attendant to intervene and override. ” (RBR, January 2023) “The global self-checkout system market is projected to grow from $4.51

Checkout 52

Checkout Payment Services Supermarket Point of Sale 52

Retail TouchPoints

MAY 3, 2023

Now that we’re live in our first store, we plan to start rolling out NCR’s solutions to our 206 locations. NCR aims to deliver an experience-focused operating model via a platform that will enable BGC to bring innovation to market faster and at a lower cost. It simply needed the right technology to support these efforts.

Payment Services 264

Payment Services Checkout Location Planning 264

Retail TouchPoints

AUGUST 14, 2023

Preparing Internal Operations for Smart Stores The importance of operational preparedness is especially true for grocers implementing emerging technologies such as autonomous checkout, also referred to as seamless checkout. These operations may struggle to adapt to the unique needs of automated checkout systems and smart stores.

Payment Services 208

Payment Services Checkout Inventory Management Grocer 208

Retail TouchPoints

DECEMBER 16, 2021

Chico’s FAS will offer two-hour delivery through Walmart GoLocal , starting in select markets including Chicago and Fort Myers, Fla., with plans to expand to other areas in 2022. The partnership includes the Chico’s , White House Black Market and Soma brands.

Clienteling 279

Clienteling Checkout Fashion Marketing 279

Retail TouchPoints

DECEMBER 22, 2020

Nike plans to open 30 stores in the second half of 2021 as the retailer positions itself for long-term growth. Leaders discussed their plans for the business, including growing its connections with shoppers and improving supply chain capabilities, on a Dec. Nike’s supply chain plans aim to improve convenience for shoppers.

Checkout 358

Checkout Planning Consumer Management 358

Retail TouchPoints

SEPTEMBER 12, 2023

Now it’s here: first launched in the UK and several Asian markets, TikTok Shop was quietly made available in the U.S. and Secure checkout: TikTok has partnered with third-party payment platforms to facilitate transactions on TikTok Shop and to ensure a quick, smooth and secure checkout process. in November 2022.

Merchant Services 249

Merchant Services Payment Services Shopping Checkout 249

Retail Focus

APRIL 18, 2024

Already working with hundreds of retailers and brands, Scurri added a mixture of enterprise and mid-market retailers, including The Perfume Shop, BrandAlley, Victoria Plumbing, Loake Shoes, LeMieux and Weird Fish, to its roster of clients last year.

Management 147

Management Fulfillment Checkout Promotions 147

Retail TouchPoints

NOVEMBER 18, 2021

Doors have opened on a new concept store from Starbucks and Amazon Go aims to combine comfort and convenience by bringing together the lounge aesthetic of a Starbucks café and Amazon’s Just Walk Out cashierless checkout tech.

Checkout 290

Checkout Location Payment Services Planning 290

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. The “frictionless” label applies to a number of different technologies; many of them associated with the checkout process. Now, they have the added appeal of more hygienic shopping as well.

Payment Services 299

Payment Services Checkout Customer Experience Point of Sale 299

Retail TouchPoints

JULY 31, 2020

In an exclusive interview with Retail TouchPoints , Roehm explained how the 850+ -store party supply chain “jumpstarted plans that were already in the business roadmap,” but were not scheduled to kick off for at least a year or two. Curbside’s national rollout is planned for mid-August, with same-day delivery scheduled for two weeks later.

Marketing 250

Marketing Fulfillment Planning Checkout 250

365 Retail

FEBRUARY 10, 2023

In addition, they are looking to broaden their use of social channels to include Instagram Checkout and TikTok in equivalent volumes to Amazon, new research shows. The research polled 300 decision makers with a responsibility for sales or marketing and found a surprisingly high number are utilising additional channels alongside Amazon.

Consumer 120

Consumer Planning Drop-Shipping Returns 120

Retail TouchPoints

JANUARY 26, 2023

The club retailer also plans to open more than 30 larger-format stores, most of which will include enhanced perimeter departments, bigger healthcare spaces and dedicated areas for curbside pickup, home delivery and ship-from-store orders. The retailer also completed a chainwide rollout of inventory-scanning robots in October 2022. “As

Fulfillment 263

Fulfillment Checkout Shipping Location 263

Retail TouchPoints

MAY 1, 2024

brands plan to increase investments in immersive technologies — think interactive displays for increased visual impact, carefully curated playlists and thoughtfully crafted scents that tap into nostalgia. Ensuring ease of payment via contactless self-checkout or frictionless apps removes barriers to purchase. Over half of U.S.

Consumer 290

Consumer Store Layout Customer Experience Checkout 290

Retail Focus

JULY 28, 2021

The idea eliminates checkout lines. Let’s consider first the effects of Just Walk Out on retail environments: No checkouts equals 8-12% floor space saved. No checkouts affords a more motivated customer-facing team. While many retailers are commissioning market research to understand their customers, Jeff Bezos doesn’t.

Supermarket 246

Supermarket Checkout Kiosk Grocer 246

Retail TouchPoints

AUGUST 30, 2023

The Index reveals that 33% offer help via SMS, 63% send cart abandonment reminders and 64% offer customer service assistance during checkout, including live chat, phone, email and click-to-call, which can convert an ordinary experience into a pleasant and helpful one that a customer will remember. Tip 3: Optimize navigation and search.

Checkout 221

Checkout Shipping Customer Experience Point of Sale 221

Retail TouchPoints

APRIL 8, 2024

Here are some strategies for navigating the often chaotic world of TikTok viral marketing. Navigating TikTok Trends Navigating the ever-evolving landscape of TikTok takes agility as a marketer. However, by carefully planning one’s approach to TikTok, business owners can avoid some common missteps.

Checkout 236

Checkout Marketing Advertising Point of Sale 236