Information Overload: Don’t Let Self-Checkouts Become a Chokepoint
Retail TouchPoints
AUGUST 23, 2023
For retailers, self-checkout is something of a double-edged sword. Moreover, customers seem very receptive to self-checkout, with 73% noting that it feels much faster than a traditional cashier. Additionally, 85% of Gen Z consumers use self-checkout when available, driven largely by the convenience factor.
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