Retail TouchPoints

JULY 17, 2023

According to Grand View Research , the global IoT retail market was valued at $42.38 The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations. Exceptional customer experience. Self-checkout.

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Payment Services Checkout Inventory Management Customer Experience 242

I Vend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Retailers need engaging customer experiences to win back this jaded audience.

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Customer Experience Checkout Customer Retention Promotions 52

Retail Focus

JUNE 21, 2023

By investing in technology, bricks and mortar businesses give themselves the best possible chance to survive and even thrive during these economically turbulent times, by encouraging repeat store visits and purchases through enhanced customer experience (CX) and smarter business decisions. Just What Can Technology Do For Business?

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Point of Sale Checkout Store Layout Customer Experience 173

Retail Gazette

FEBRUARY 22, 2024

Artificial Intelligence (AI) is revolutionising the retail industry, fundamentally changing how businesses operate and interact with customers. With the integration of AI-powered technologies, retailers can enhance customer experiences, optimise operations and drive revenue growth.

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Inventory Management Checkout Inventory Turnover Promotions 120

I Vend

DECEMBER 13, 2022

Promotions are an essential part of any retailer’s marketing toolkit, and never more so than during the holiday season. They increase sales, build loyalty, and delight customers. iVend for Digital Passes iVend helps retailers get the most from holiday promotions. Increase customer satisfaction by up to 20%.

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Promotions Employee Engagement Checkout Returns 95

Retail TouchPoints

MARCH 21, 2022

Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room. Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience.

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Payment Services Checkout Supply Chain Management Customer Experience 263

Retail Focus

APRIL 18, 2024

Already working with hundreds of retailers and brands, Scurri added a mixture of enterprise and mid-market retailers, including The Perfume Shop, BrandAlley, Victoria Plumbing, Loake Shoes, LeMieux and Weird Fish, to its roster of clients last year.

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Management Fulfillment Checkout Promotions 147

Retail TouchPoints

MARCH 9, 2023

Jacob Hawkins knows a lot about Gen Z, not just because he’s spent almost a year as the Chief Marketing, Digital and Omni Officer of Forever 21 , but also because he has a 17-year-old daughter. The goal was to enable fast, secure transactions across all devices (critical for Forever 21’s mobile-first customer base).

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Checkout Marketing Fashion Shipping 278

Retail TouchPoints

MAY 1, 2024

Behavioral psychology: Understanding consumer behavior is crucial to crafting effective marketing strategies and designing engaging retail experiences. Retail data analytics leverage customer purchase history and browsing behaviors to provide personalized recommendations, catering to preferences for individualized experiences.

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Consumer Store Layout Customer Experience Checkout 304

Inside Retail

AUGUST 1, 2023

As marketing budgets continue to shrink in the face of economic uncertainty, many in the C-suite are trying to find ways to save money while maintaining, or preferably increasing, sales. But it’s not just the retail behemoths that can save money and even improve customer experience with a back-end review.

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Customer Experience Department Stores Promotions Checkout 246

Retail TouchPoints

DECEMBER 16, 2022

Not too long ago, Wish was the top shopping app in the world , but eventually the very thing that helped it grow so large so quickly — shockingly cheap products — was also what caused it to lose favor with shoppers: when those products sometimes turned out to be cheaply made or deceptively marketed and took weeks to arrive.

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Shipping Fulfillment Checkout Fashion 305

Retail TouchPoints

OCTOBER 25, 2023

. “The holiday season is a stressful season — it’s more, more, more — including customers shopping for more product categories simultaneously,” said Jackie Walker, Head of Retail Experience Strategy for North America at Publicis Sapient in an interview with Retail TouchPoints.

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Customer Experience Returns Checkout Shopping 317

365 Retail

JUNE 1, 2023

This innovation includes the likes of M&S introducing self-service checkouts for clothing, brands offering pre-paid returns, and the introduction of in-store stock check machines, making shopping quicker and easier. By leveraging AI, high street shops can cut queue times with seamless, automated, self-checkout experiences.

Customer Experience 52

Customer Experience Payment Services Checkout Shopping 52

Retail TouchPoints

JUNE 26, 2023

It’s hard to believe that the invention of the UPC — first used by railroads almost 100 years ago and then introduced to speed grocery checkout lines back in 1974 — hasn’t changed. Consumers want more information about the products they buy, and retailers want more visibility into the products their customers buy.

Merchant Services 277

Merchant Services Inventory Management Grocer Customer Experience 277

Cisco Retail

FEBRUARY 11, 2022

The setting is Francisco Market, a fictitious marketplace that illustrates Cisco’s use cases and solutions in retail. The Customer Experience. Outside the market. Anne pulls into the parking lot and receives a message from Francisco Market offering her a free cup of premium roast coffee. Entering the market.

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Marketing Checkout Kiosk Store Operations 122

Retail TouchPoints

MAY 19, 2021

Digitized in-store shopping experiences are the future for brick-and-mortar stores, and organizations need to prioritize solutions that will help them target individual customers and convert sales. 4 Solutions for Digitizing the In-Store Shopping Experience. Implement local inventory ads.

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Retail Marketing Marketing Shopping Returns 173

Inside Retail

NOVEMBER 27, 2023

Conversely, they might spot an item in a store, compare prices on their smartphone, and choose either to take it to the checkout or order it online for home delivery. This precise synchronisation between demand and supply curtails overstocking and stockouts, which have long been a bane for retail profitability and customer satisfaction.

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Consumer Checkout Inventory Management Shopping 147

Retail TouchPoints

JANUARY 3, 2023

Web and API Scraping Web and API scraping are often used by competitors to undercut retailers’ pricing and promotions. Fake Account Creation Bots can create fake accounts at scale which are then used to abuse retail promotions. Fake accounts are often aged so they appear legitimate and circumvent validations during checkout.

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Merchant Services Payment Services Accounting Checkout 303

Inside Retail

JANUARY 3, 2023

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. Meanwhile, other companies are using AI to provide a more personalised shopping experience for customers by analysing their browsing and checkout history.

Payment Services 290

Payment Services Shopping Checkout Kiosk 290

I Vend

OCTOBER 16, 2023

As discretionary spend decreases in inverse proportion to cost of living increases, and consumers think more carefully about where they spend, retailers have to get really smart about strategies to win and retain their share of the market. iVend helps retailers iVend helps retailers to capture and analyse customer data.

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Checkout Inventory Management Payment Services Returns 105

Retail TouchPoints

DECEMBER 18, 2020

Associates play a crucial in the omnichannel customer experience. They create a face for the brand and use their personal experiences and opinions to guide shoppers seamlessly through the decision-making journey. For example, the team recently began customizing site merchandising based on top searches versus top page visits.

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Payment Services Checkout Customer Experience Planning 312

Retail TouchPoints

AUGUST 17, 2021

From backend inventory optimization to identifying salesfloor hotspots to highly targeted marketing programs, we’re seeing an influx of great retailing practices, all being driven by AI. Online retailers are using AI to create intent-based promotions. In physical stores, we’re seeing AI used to improve the customer experience.

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Checkout Payment Services Customer Experience Inventory Management 306

I Vend

OCTOBER 10, 2023

Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix. Retailers have to be ready with promotions to attract these early birds, and harness their retail POS software to win their wallet.

Checkout 105

Checkout Inventory Management Payment Services Returns 105

365 Retail

APRIL 18, 2024

Already working with hundreds of retailers and brands, Scurri added a mixture of enterprise and mid-market retailers, including The Perfume Shop, BrandAlley, Victoria Plumbing, Loake Shoes, LeMieux and Weird Fish, to its roster of clients last year.

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Management Checkout Fulfillment Promotions 104

Retail TouchPoints

JULY 8, 2022

In an increasingly competitive marketplace, retailers are now facing the challenge of capturing and maintaining market share and keeping their customers loyal. This is how merchants can reap the benefits of BNPL solutions in today’s ever-competitive market. Say Farewell to Cart Abandonment, Welcome Loyal Customers.

Merchant Services 263

Merchant Services Payment Services Point of Sale Checkout 263

Inside Retail

FEBRUARY 7, 2023

The company is now part of a movement to offer smarter, more sustainable customer acquisition that doesn’t rely solely on Google and Facebook. Marketers used to rely on Facebook and Google to get good traffic volume from one source at a reasonable return,” says Michael Tutek, Preezie’s co-founder and CEO.

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Advertising Returns Promotions Checkout 246

Inside Retail

SEPTEMBER 9, 2021

Using loyalty rewards to promote health outcomes. Many pharmacy chains now offer health management apps, which are typically siloed from other parts of the customer experience, in particular the loyalty program. Merging above-the-line and below-the-line promotions. These lead to environmental waste, for sure.

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Promotions Advertising Management Checkout 239

Retail TouchPoints

AUGUST 1, 2023

In fact, Retail TouchPoints’ annual Store Design & Experience Survey found that 78% of retailers have either already implemented or plan to implement digital signage in stores over the next 24 months. This can help increase the relevance and effectiveness of marketing efforts.”

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Management Promotions Checkout Consumer 242

Rain Pros

AUGUST 17, 2023

The marketing tools and advertising strategies you employ make or break your business. Regardless of your retail niche, you need and deserve the best high-tech marketing tools. Aside from price, customers have little else available to differentiate between product options. Enter retail marketing tools.

Retail Marketing 52

Retail Marketing Payment Services Marketing Value Offer 52

Inside Retail

MAY 1, 2023

Major retailers such as Amazon and Walmart have been leveraging data for some time to enhance their customer experiences. A range of data analytics tools are available to help retailers save money, make more informed decisions and better understand their customers.

Customer Experience 130

Customer Experience Target Market Checkout Marketing 130

365 Retail

MAY 1, 2024

Many are integrating technology to enhance the customer experience. For example, interactive kiosks allow customers to check product availability or locate items within the store. Thanks to the insights gained from data analytics, recommendations, targeted promotions, and personalized discounts are becoming commonplace.

Payment Services 52

Payment Services Checkout Kiosk Consumer 52

Rain Pros

MAY 1, 2023

The marketing tools and advertising strategies you employ make or break your business. Regardless of your retail niche, you need and deserve the best high-tech marketing tools. Aside from price, customers have little else available to differentiate between product options. Enter retail marketing tools.

Retail Marketing 52

Retail Marketing Payment Services Marketing Value Offer 52

Retail TouchPoints

NOVEMBER 5, 2020

Mannequins, store layout and even music are all curated to express your brand identity and drive a unique customer experience. . Make sure you’re enticing visitors to take a closer look at what’s “inside” your site by promoting sale items and spotlighting best-selling products the moment a shopper arrives. Don’t ignore checkout.

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Checkout Store Layout Promotions Accessories 226

Retail TouchPoints

APRIL 1, 2022

The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. For retailers, this creates ample opportunity to engage their customers using untapped touch points. A recent study found that 63% of U.S.

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Fulfillment Shipping Returns Promotions 254

Inside Retail

MARCH 10, 2024

DFS’ executive vice president for global marketing and digital ventures, Long Chiu, expressed enthusiasm for the alliance, emphasising the brand’s unwavering commitment to innovation and customer-centricity. This streamlined the shopping experience when compared to physical cash card redemption.

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Payment Services Shopping Checkout Planning 130

Inside Retail

FEBRUARY 8, 2024

The country is facing a host of problems, ranging from customers tightening their belts amid uncertain employment prospects for younger people, to a plunging stock market and declining property values. Alibaba’s weaker-than-expected quarterly revenue is just the latest sign of this.

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Payment Services Consumer Customer Experience Checkout 130

Retail TouchPoints

OCTOBER 9, 2020

“For example, this industry has very large order values, a longer customer journey and very different fulfillment methods. We need the flexibility to create very unique customer experiences, because furniture customers don’t typically make the same type of small impulse purchases seen elsewhere.

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Home Furnishings Payment Services Promotions Accounting 254