Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. According to Insider , total retail returns were projected to grow 2.2% As it turns out, this is quite an expensive problem to solve.

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Shipping Drop-Shipping Returns Comparison Shopping 280

Retail TouchPoints

APRIL 29, 2022

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. Turn Returns Upside Down.

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Retail TouchPoints

AUGUST 16, 2021

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart. That is a significant amount of capital tied up in the returns channel!

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Inside Retail

JANUARY 16, 2025

Hubbed is setting a new standard for e-commerce returns with the upcoming launch of its box-free and label-free solution across its entire Parcelpoint network. With over 2500 locations nationwide, this innovation is designed to enhance convenience and customer experience for e-commerce returns.

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Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

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Retail TouchPoints

DECEMBER 17, 2024

Through the connection with Omni, the Maven chatbot is able to handle a broad range of customer inquiries directly, including complex requests such as shipping status, order changes, cancellations, returns and exchanges.

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Retail TouchPoints

JANUARY 8, 2025

Not only do these technologies improve throughput in most cases; they also enable greater flexibility in meeting expectations related to fast shipping and free returns. Additionally, shoppers increasingly demand ultra-fast deliveries, highly flexible return policies and more personalized online experiences.

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Inside Retail

SEPTEMBER 1, 2024

As economic pressures persist and competition increases, customer expectations for shipping and delivery grow. Shippit’s latest State of Shipping Report for 2024 offers a comprehensive look into current trends and challenges facing retailers, shedding light on how businesses can adapt and thrive in this dynamic environment.

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Retail TouchPoints

DECEMBER 27, 2024

My Gen Z colleagues at work have a completely different mindset than my kids (also Gen Z), who are still in school. Our data at Rival Technologies revealed that Gen Z shops just two to three times per month. The ease of online shopping is partly driven by flexible return policies. They currently span multiple life stages.

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Retail TouchPoints

FEBRUARY 26, 2025

Because a problem in one area of your business can cause security or fraud issues in another, it can be helpful to take an end-to-end look at your security and fraud prevention practices to identify gaps and make improvements. Audit the data you share with suppliers to ensure youre not putting sensitive customer data at risk.

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Retail TouchPoints

JANUARY 10, 2023

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip to UPS, FedEx or the USPS. Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app.

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Retail TouchPoints

APRIL 25, 2022

It might seem counterintuitive for retailers to focus on returns when they are so focused on trying to convince customers to buy products in the first place (and rightly so). However, return policies actually have a major influence on whether shoppers go through with a transaction — particularly for increasingly popular online purchases.

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Retail Gazette

NOVEMBER 18, 2024

Asda and Amazon have launched a new parcel pick-up and label-free, box-free return service at over 700 of the supermarket’s stores. Eligible Amazon orders will now be able to be collected at most of the supermarket’s stores across the UK, with more locations set to be added across the coming months. as sales fell 5.5%

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Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

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Retail TouchPoints

JULY 21, 2022

In today’s Now Economy , customers are gravitating increasingly toward the “I see it, I want it, I’ve got it” retail model — while at the same time they’re more intent than ever on making purchases that support their personal values. The truth is, it’s not an “either-or” proposition. Brands produce inventory and absorb storage costs.

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Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Speed-to-restock is key in the returns cycle.

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Retail TouchPoints

DECEMBER 1, 2021

The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us how far removed we are from ever returning to the old “normal.” Shipping and delivery will continue to play a major role in how retailers, both small and large, perform and provide effective customer experiences.

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Retail TouchPoints

DECEMBER 5, 2024

Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — And process returns of stuff people don’t want! Customer and product information at their fingertips What are some of the functionalities and data that your POS system needs to serve up? Our respect.

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Retail TouchPoints

APRIL 3, 2024

For anyone who has made a purchase online, returns are part of the standard online buying process — so much so that, according to a recent U.S. Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. That same report identified the top aspects that U.S.

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Inside Retail

NOVEMBER 11, 2024

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Oz Hair & Beauty: Dispatch time faster than average for beauty segment Oz Hair & Beauty has a dispatch time of 1.3

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Retail TouchPoints

MARCH 9, 2023

Marking a significant shift in ThredUp ’s value proposition to consumers, the resale marketplace testing out a number of new initiatives to improve its margins, including new return policies and fees for its “cleanout kit” consignment services. In addition to increasing the “restocking fee” for returnable items from $1.99

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Retail TouchPoints

NOVEMBER 21, 2024

For example, let’s look at NBC’s Sunday Night Football, the top-ranked show in primetime for 13 years straight. For example, the dockworker strike ended quickly, but still caused shipping backlogs. Meanwhile, it looks like Great Lakes shipping could be affected by higher-than-average precipitation.

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Retail TouchPoints

MARCH 20, 2025

If you’ve never had someone dress you, you may not realize what an intimate thing it is, said Sarah Funderburk,VP of Styling and Client Support at Stitch Fix in an interview with Retail TouchPoints. Were always looking at how we can actually achieve this balance, and not overswing in any one direction. explained Funderburk.

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Retail TouchPoints

OCTOBER 3, 2024

When opening an account on the Baby Registry, consumers can confirm where gifts should be shipped, track the baby’s expected arrival date, customize a welcome message for loved ones and start selecting products to add to their lists. The registry’s return is Kohl’s latest move spotlighting how it is serving families at key life stages.

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Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Others might order two or three sizes of the same item and return the ones that don’t fit. “It’s

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Retail TouchPoints

MARCH 14, 2023

Returns are, like it or not, as much a part of retail operations as the sales themselves. The exact return rate varies among different verticals and individual retailers, but online sales consistently generate higher levels of returns compared to brick-and-mortar. That means you’re out of business.

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Retail TouchPoints

FEBRUARY 25, 2025

Shipping errors are reduced and checkout is easier, protecting the customers overall experience with your brand. Every country has its own unique address formats, and inconsistencies can lead to costly errors in cross-border shipping. Connect with Greg at greg.brown@melissa.com or LinkedIn.

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Merchant Services Payment Services Supply Chain Management Shipping 179

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business.

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Planning Shipping Returns Customer Retention 290

Retail TouchPoints

FEBRUARY 17, 2025

Whether shipping directly to customers’ homes, enabling curbside pickup or restocking store shelves, consistently improving speed, accuracy and adaptability is crucial for meeting shopper expectations and maintaining market share. The worker simply confirms each action verbally, keeping their hands and eyes free to pick the item.

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Inside Retail

JANUARY 6, 2025

billion in gross merchandise volume (total spend before fees, discounts and returns) up from $4.5 Among Amazon shoppers in the UK, 70 per cent now shop there at least once a month, while 17 per cent use the online marketplace weekly. With respect to pricing specifically, also take into consideration Amazons free shipping minimums.

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Inside Retail

NOVEMBER 14, 2024

In a competitive e-commerce environment, customers are most likely to return to shop where they have had the best experience. That doesn’t mean you always have to be the best at everything. It is easier to look at website metrics, convergence, traffic, etc. Experience should always be a focus point,” says Osthus.

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Inside Retail

MARCH 2, 2025

Local Australian brands, burdened by higher production costs and slower logistics, find it increasingly difficult to compete at the same speed. Volume: Ferags smart solutions are designed to handle high volumes at speed. Key benefits: Reduces shipping costs with fewer packages and reduced returns.

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Fashion Fast Fashion Fulfillment Returns 237

Retail TouchPoints

MAY 13, 2025

From first impressions at checkout to last-mile delivery and ongoing customer engagement, clean and complete address data isnt just operationally helpful its essential to a retailers ability to scale efficiently and serve customers effectively. Do the math: one million records at just $1 per customer = $400,000 on redundancies alone.

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Shipping Fulfillment Checkout Customer Experience 147

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

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Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. Contactless Services Can Soothe the Bite of Remote Returns. 11 through Dec. 1 through Dec.

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Retail TouchPoints

APRIL 21, 2022

Retailers who utilize Fulfillment by Amazon (FBA) will be able to add Buy with Prime to their own checkout process, which will allow Prime members shopping there to utilize Amazon Pay and benefit from two-day shipping and free returns. FBA retailers also will benefit from the accelerated delivery time Prime fulfillment offers.

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Inside Retail

MAY 7, 2025

billion export contribution comes at a time of growing trade uncertainty and when fragile global supply chains are top of mind. So it does make it more lucrative to manufacture in Australia and ship to the US, she continued. million in economic returns. It does actually change the equation for Australian manufacturing.

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