Retail TouchPoints

APRIL 23, 2025

Retailers understandably want to create strict returns policies to reduce instances of fraudulent or abusive claims. At the same time, a rigid strategy like no receipt, no returns can sour loyal customers as well as drive fraudsters toward new criminal tactics, forcing loss prevention teams to continually change strategies.

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Retail TouchPoints

DECEMBER 25, 2024

During the pandemic, ecommerce returns majorly impacted retailers profit margins. As customers return to in-store shopping, retailers are continuing to face an increase in returns from online and in-store sales. This holiday season, consumers who frequently make returns may be in for a surprise.

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Returns Wholesale Management Shipping 162

Retail TouchPoints

MARCH 26, 2025

FedEx has introduced FedEx Easy Returns , a box- and label-free returns solution supported by approximately 3,000 brick-and-mortar dropoff locations that include FedEx Office and Kohls stores. In December 2024 , the NRF forecast that total returns for the year would reach $890 billion , up 19.8%

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Returns Location Department Stores Customer Experience 162

Retail TouchPoints

DECEMBER 5, 2024

Total returns are projected to reach $890 billion in 2024, up from the estimated $743 billion of merchandise returned in 2023 , according to a new report from the National Retail Federation and Happy Returns , a UPS company. This would account for 16.9% of retailers’ annual sales in 2024, increasing from 14.5%

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Returns Accounting Customer Experience Consumer 162

Retail TouchPoints

JANUARY 17, 2025

With returns siphoning off a staggering $743 billion from retailers bottom lines in 2023, its clear that the industrys approach needs an overhaul. But instead of leaning on rigid policies that risk driving customers away, retailers can use this as an opportunity to rethink returns.

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Returns Supply Chain Management Customer Experience Finance 162

Retail TouchPoints

OCTOBER 21, 2024

Beyond plans to leverage Kirkland’s store operations expertise and existing brick-and-mortar footprint — which encompasses 325 stores in 35 states — to make Bed Bath & Beyond’s return to physical retail a success. New markets outside of Kirkland’s current footprint will be considered, as will store conversions.

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Retail Gazette

MARCH 5, 2025

Topshop has sparked fresh excitement among fans by hinting at a potential return to bricks-and-mortar retail on Londons iconic Oxford Street. View this post on Instagram A post shared by Topshop (@topshop) He said: Id meet my mates outside Topshop, my daughters I used to take shopping at Topshop and I know every type of Topshop jean.

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Retail TouchPoints

MAY 6, 2025

The campaign returns this year, and on May 14 in Santa Monica, Calif. new and returning Q50 ambassadors will be joined by TikTok creators and brand partners for a day-long live shopping event designed to put women at the center of a modern retail experience. ”

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Retail TouchPoints

OCTOBER 21, 2024

In 2023, fraudulent returns accounted for a staggering 13.7% of all returns , resulting in $101 billion in losses. One common tactic is receipt fraud, where fraudsters will attempt to return stolen items or items purchased at a discounted price, with an altered or fake receipt. Refund fraud is a significant issue for U.S.

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Inside Retail

FEBRUARY 17, 2025

Simon Baptist, principal economist for Visa Asia Pacific, said that “consumer sentiment remains fragile with a lot of people saying their financial situation is worse compared to last year” Baptist added: “Aussie households will welcome this rate cut as it will help return their finances to a sustainable trajectory.”

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ATS Finance Returns Consumer 253

Inside Retail

JANUARY 16, 2025

Hubbed is setting a new standard for e-commerce returns with the upcoming launch of its box-free and label-free solution across its entire Parcelpoint network. With over 2500 locations nationwide, this innovation is designed to enhance convenience and customer experience for e-commerce returns.

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Returns Drop-Shipping Customer Experience Location 130

Retail TouchPoints

JANUARY 2, 2025

At the same time , in-person shopping and spending also saw gains , with Mastercard remarking on what it called consumers balanced basket: restaurant spending grew 6.3% ” Fraud and Returns Increase Along with Sales In tandem with these spending increases both fraud and returns also saw gains. increase in online shopping.

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Consumer Returns Jewelry Promotions 283

Retail TouchPoints

JANUARY 1, 2025

According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. The experience doesnt stop at checkoutthats where it begins. Loyalty is both real and fleeting.

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Management Returns Fulfillment Shipping 320

Inside Retail

FEBRUARY 5, 2025

Indian retail conglomerate Reliance Retail has introduced an app in India to sell Sheins fashion products through a licensing agreement, marking the Chinese brand’s return after a five-year ban due to diplomatic tensions. Prices start at 350 rupees ($4) for dresses. The sector grew at a rate of between 30 and 40 per cent.

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Retail TouchPoints

JANUARY 20, 2025

From mountains of packaging to returned products that may contain hazardous materials, management of returned, damaged or expired products becomes increasingly complex and voluminous during the holidays and post-holiday season. Make sure to prioritize vendors that put sustainability at the forefront.

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Management Returns Department Stores Merchandise Store 312

Retail Gazette

NOVEMBER 28, 2024

The longstanding, and so far unsuccessful search for Asda’s new CEO could receive a shot in the arm following the return of former chief Allan Leighton as its new executive chair this week. Retail Gazette looks at some of the possible candidates to be supermarket’s next chief executive.

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Returns Supermarket Customer Experience Promotions 113

Retail TouchPoints

FEBRUARY 14, 2025

Ikea has expanded its partnership with online home services marketplace Taskrabbit , enabling customers to easily book and pay for Taskrabbit furniture assembly at the time of their Ikea purchase. Better Integration Leads to Reduction in Returns, Increase in AOV The Taskrabbit offering is available at Ikea locations in every major U.S.

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Retail TouchPoints

DECEMBER 10, 2024

Macy’s Real Estate Worth as Much as $9 Billion The activist investors charge that Macys numerous previous attempts at a turnaround have led to limited sustainable improvements to the companys operating results. Since fiscal year 2018, Dillards has paid out 60% of its total cumulative cash sources to stockholders versus Macys at 25%.

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Returns Planning Department Stores Management 297

Retail TouchPoints

NOVEMBER 13, 2024

The majority of products offered are priced at $10 or less, with some as low as $1. It’s early days for this experience, and we’ll continue to listen to customers as we refine and expand it in the weeks and months to come.” Amazon Haul has its own search, cart and checkout separate from Amazon’s.

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Retail TouchPoints

OCTOBER 31, 2024

Millennial and Gen Z-focused fashion retailer Revolve Group is bringing its Revolve and FWRD brand segments to new channels this holiday season, including a pop-up shop at The Grove in Los Angeles and within the new fashion styling game Bellemint. 4, 2025, the retailer will host a holiday shop at The Grove shopping center. 14 to Jan.

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Fashion Returns Accessories Apparel 278

Retail TouchPoints

MAY 13, 2025

Additionally, both companies have entered an agreement for Beyond to purchase Kirklands intellectual property (IP) at a future date, subject to senior lender approvals. In fact, the investment signals an even closer working relationship between Beyond and Kirklands going forward.

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Returns Target Market Marketing Planning 162

Retail Gazette

NOVEMBER 26, 2024

Following his previous stint at Asda Leighton was chair of the Co-op from 2015 to 2024 – and has previously chaired the boards of Royal Mail and the Canal and River Trust. Commenting on Leighton’s return to the supermarket giant, Grocery Insight CEO Steve Dresser notes: “I don’t think anyone could have foreseen it.

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Supermarket Returns Grocer Customer Experience 104

Retail Gazette

FEBRUARY 4, 2025

The return of its former bosscomes at a crucial time for Poundland after it reported its fourth consecutive quarter of declining sales, which fell 7.3% Williams’s return has been well received thanks to his proven track record of transforming the business during his time as managing director between 2017 and 2023.

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Returns Supermarket Planning Grocer 110

Retail TouchPoints

DECEMBER 27, 2024

My Gen Z colleagues at work have a completely different mindset than my kids (also Gen Z), who are still in school. Our data at Rival Technologies revealed that Gen Z shops just two to three times per month. The ease of online shopping is partly driven by flexible return policies. They currently span multiple life stages.

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Returns Promotions Shopping Shipping 278

Retail TouchPoints

APRIL 22, 2025

Seeking to compete with high-touch beauty retailers like Sephora and an expanded assortment at rival Target , Walmart will pilot Beauty Bars in 40 stores, giving customers the opportunity to talk to beauty experts, test samples and explore new products. Theyre savvy. They mix basics with premium.

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Inside Retail

FEBRUARY 18, 2025

Australia and New Zealands leading pureplay online fashion, lifestyle and sporting destination has had a year of evolution; with seemingly smooth transitions overhauling the businesss order warehouse management system (OWMS), building a new B2B platform business and tackling the intricate returns issue. So of that, whats actually bracketing?

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Returns Fulfillment Customer Experience Fashion 214

Retail Focus

JANUARY 20, 2025

Festive sales at Battersea Power Station increased by 13.4% Demonstrating visitors inclination to indulge at Christmas, Vagabond Wines sold over 1,304 cheese fondues in December. NEON at Battersea Power Station, Central Londons first-ever purpose-built entertainment and cultural exhibition space will also open in Spring 2025.

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ATS Returns Shopping Accessories 162

Retail TouchPoints

FEBRUARY 26, 2025

Because a problem in one area of your business can cause security or fraud issues in another, it can be helpful to take an end-to-end look at your security and fraud prevention practices to identify gaps and make improvements. Audit the data you share with suppliers to ensure youre not putting sensitive customer data at risk.

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Payment Services Returns Accounting Shipping 236

Retail Focus

DECEMBER 3, 2024

Now, securing sought after products at the best price is becoming increasingly chaotic for consumers, with prices fluctuating during a number of weeks across the Golden Quarter. The average price of a wearable this year came in at £287.80, down by 8.55% compared to 2023’s average of £313.83. to a retail price of £2999.

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Consumer Retailing Pricing Returns Promotions 261

Inside Retail

NOVEMBER 12, 2024

Pharmacycle has rolled out Australia’s largest blister pack recycling initiative at Chemist Warehouse and My Chemist pharmacies nationwide. The program, in partnership with Chemist Warehouse and Kenvue, allows customers to return their empty blister packs through dedicated Codral-branded Pharmacycle recycling bins.

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Returns Management ATS 264

Retail Focus

FEBRUARY 20, 2025

With retail constantly evolving, the Creative Retail Awards remain at the forefront, honouring those who push boundaries and set new standards in the sector. Winning an award positions your company alongside the worlds most visionary retailers and designers, including AT&T, Coach, Frasers Group, Harrods, Timberland and many more.

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Returns ATS 147

Retail Gazette

APRIL 24, 2025

Related Story Interview: How Asos is building the ultimate brand portfolio to stay ahead in fashion 16/04/2025 x 12:25 PM Calamonte said Topshop’s physical retail return will see the brand open shop-in-shops in specific retail outlets, adding: “Im not talking about a standalone store. We havent ruled out anything.

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Wholesale Returns Fashion Shopping 87

Retail TouchPoints

MARCH 20, 2025

If you’ve never had someone dress you, you may not realize what an intimate thing it is, said Sarah Funderburk,VP of Styling and Client Support at Stitch Fix in an interview with Retail TouchPoints. Were always looking at how we can actually achieve this balance, and not overswing in any one direction. explained Funderburk.

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Returns Fashion Shipping Shopping 279

Retail TouchPoints

FEBRUARY 24, 2025

The layoffs come after Niccols January announcement that the coffee retailers leaders were taking a careful look at how its support teams are organized.

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Accounting Returns Planning Store Operations 265

Inside Retail

MARCH 18, 2025

Sales remained flat at $1.83 billion, attributed to mixed trading conditions, store closures, and Myer Exclusive Brands stock trapped at its national distribution centre. “In a year of transition, we remain focused on executing our strategic plans to drive growth and attractive shareholder returns.”

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