Retail TouchPoints

APRIL 18, 2023

After years of degrading consumer trust in platforms, brands and the influencers they hire, Agha’s premise is that his TikTok-esque social commerce platform — which features product reviews only from real, authenticated shoppers — will power the next wave of ecommerce discovery and online community. And that’s what he did.

Marketing 278

Marketing Payment Services Beauty and Health Fulfillment 278

Retail TouchPoints

JANUARY 11, 2023

Brands once had the challenge of getting customers to walk through their large store doors, supplying products they wanted to purchase and hoping they would return, but everything was limited to that in-store traffic. Some may argue there are too many options. More than ever, consumers want to feel connected to the brands they support.

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Fulfillment Social Commerce Management Shopping 279

Retail TouchPoints

AUGUST 18, 2023

A panel at the June 2023 Retail Innovation Conference & Expo provided answers and insights in the session titled Gen Z and Gen Alpha: Creating Impactful Brands for the Next Wave of Consumers. Look at fast food delivery: that optimizes both the online and the physical experience to feed that instant gratification/dopamine hit.”

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Inside Retail

MARCH 29, 2022

We are at the forefront of innovation with social commerce, enhanced retailing and emerging retailing. New and emerging technologies are needed to ride on these trends,” said Joshua Emblin, Territory Director, APAC, at Commercetools. . Indeed, AR and VR have the ability to potentially reduce returns by 31 per cent.

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Social Commerce Shopping Fulfillment Consumer 130

365 Retail

MARCH 1, 2022

Orla Power, Marketing Director at Luzern eCommerce. Brands to prioritise growth of sales on multiple online marketplaces: As brands look at ways to reach new audiences and increase sales, the use of online marketplaces will continue to grow and their popularity among consumers will see an uptick throughout the year.

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Retail TouchPoints

OCTOBER 14, 2022

based fulfillment centers in a bid to directly challenge ecommerce giants like Amazon and Shopify. Notably, and unlike last year, the event isn’t being streamed — the company instead is opting to focus on connecting with its business partners IRL at an intimate gathering in New York City.

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Retail TouchPoints

DECEMBER 2, 2022

In the ’30s and ’40s there were so many candy stores on the Lower East Side — there were at least seven within a block of where we’re located, but they’re all gone now,” said Skye Cohen in an interview with Retail TouchPoints. “I Economy Candy’s history of adaptation begins at its origin.

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Social Commerce Clienteling Location Shopping 290

Retail TouchPoints

MAY 18, 2021

The study also revealed that many of these behavioral changes are here to stay: 95% of consumers said they expect at least one COVID-related lifestyle change to be permanent. They could be dark stores serving as micro-fulfillment centers, cutting down on shipping and delivery costs. And how can retailers start moving in this direction?

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Retail TouchPoints

FEBRUARY 12, 2024

And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices. Krishna Vishnubhotla is VP of Product Strategy at Zimperium.

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Shipping Clienteling Returns Shopping 282

Retail TouchPoints

NOVEMBER 12, 2021

This exponential growth, highlighted by President Harley Finkelstein at the company’s Q3 2021 earnings call in late October, came as a surprise to just about no one given ecommerce’s recent unprecedented growth. At Shopify retail effectively means all commerce that happens in person or offline,” he said.

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Merchant Services Shipping Fulfillment Social Commerce 264

Retail TouchPoints

OCTOBER 15, 2021

According to Edited, the total number of consumers deemed “plus-sized” is set to grow at twice the rate of the rest of the market. Edited’s data points to a severe gap in the market creating a feeling of “otherness” among a significant consumer base that has an expanding share of wallet, according to Kayla Marci, Market Analyst at Edited.

Consumer 290

Consumer Merchant Services Markdowns Fulfillment 290

365 Retail

DECEMBER 21, 2021

But, at the same time, others thrived. . Retailers are grappling to evaluate with the right network across a blend of large warehouses, smaller localised fulfilment centres and deliveries from stores. Consumers are increasingly online and on social media, which is leading to a boom in social commerce.

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Retail TouchPoints

OCTOBER 6, 2022

During the session Fine-Tune Your Holiday Strategies With the Latest Spending Insights , Michael McNamara, Senior Principal for Mastercard SpendingPulse, and Emilie Kroner, EVP, Retail & Commerce at Mastercard, used key findings from the summer 2022 SpendingPulse to chart trends for the 2022 holiday season.

Merchant Services 287

Merchant Services Payment Services Promotions Location 287

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 189

Consumer Payment Services Fulfillment Advertising 189

Retail TouchPoints

NOVEMBER 16, 2020

“This year saw Western brands taking a bigger percentage of total Singles Day sales,” said Andy Halliwell, Senior Director of Retail at Publicis Sapient in an interview with Retail TouchPoints. These brands’ sales are growing at rates of 200% to 300% year on year.”. Extended Festival Designed to Mitigate Fulfillment Crunch.

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Retail TouchPoints

NOVEMBER 11, 2021

Consumers increasingly want to do business with brands that reflect their values, from sustainability to social consciousness. 16, Kristin Shane, SVP Merchandising at PetSmart , and Gayitri Budhraja, Chief Brand Officer of e.l.f. 16 at 12 p.m. Practical ways to harness the enthusiasm of values-driven consumers.

Merchant Services 342

Merchant Services Payment Services Consumer Beauty and Health 342

Inside Retail

MARCH 2, 2022

Shopping centres have long been a meeting place for people from all backgrounds, but now it’s time to up the ante as consumers are yearning for human connection more than ever, says Kelly Miller, general manager of retail at Mirvac and director at the Shopping Centre Council of Australia. Dynamic storage options for partners.

Shopping 130

Shopping Fashion Social Commerce Fulfillment 130

Retail TouchPoints

JULY 29, 2020

While necessary, these changes do make increased demands on the enterprise network, particularly at the edge where selling opportunities are constantly evolving. He has held leadership roles at some of the world’s most well-known and highly respected organizations, including Sprint, Cingular Wireless and CSpire.

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Retail TouchPoints

JANUARY 4, 2022

At the same time, they’ve had to navigate consumers’ increased desire to buy from brands that align with their social and environmental beliefs. Phillip Jackson: We’re firm believers that the free market decides what it wants, at least when it comes to physical goods and services. Why do you think this is?

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Consumer Customer Experience Marketing Fulfillment 336

Inside Retail

FEBRUARY 27, 2023

Thirdly, e-commerce should be seen as a channel that can drive shoppers in-store for intentional purchases. Sales Mobile commerce has become the norm and social commerce has grown, especially as Gen Z become young adults with their own spending power.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Retail TouchPoints

NOVEMBER 18, 2020

“When you think about customer intimacy and your ability to guide and touch and feel, and engage all the senses, the safety component of this pandemic requires you to remove them from some of that,” said Wesley Rhodes, VP of R&D and Technology Transformation at Kroger during the panel discussion. “I

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Customer Experience Kiosk Clienteling Fulfillment 276

Retail TouchPoints

JULY 30, 2020

The move from school supplies and apparel to hardware and computers wasn’t at all surprising to us,” Sides explained. In addition to children’s’ health and safety, parents are prioritizing creating a comfortable and stress-free learning environment at home, according to ShopStyle.com search data. in search) and “boy clothing” (+12.5%

Merchant Services 316

Merchant Services Advertising Apparel Planning 316

Retail Minded

JANUARY 21, 2022

Recognized and respected as the largest conference and expo in the world supporting the retail industry, I was both excited and proud to return to the NRF show floors for the first time since the global pandemic. Enhancing these fulfillment challenges includes leveraging robotics, and there was no shortage of these to explore at NRF.

Payment Services 52

Payment Services Social Commerce Merchant Services Fulfillment 52

Retail TouchPoints

NOVEMBER 10, 2020

The pandemic’s impact on shopping habits isn’t abating: 66% of respondents will prefer home delivery over other fulfillment methods, according to a survey by Oracle. Social and Mobile Should be Top of Mind to Win Ecommerce. Delivery Delay Woes Can be Handled with Transparency and Honesty.

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Shipping Fulfillment Shopping Consumer 246

Retail TouchPoints

JANUARY 24, 2023

Profitability is the Name of the Game Retailers will be looking for strong returns on investment throughout the enterprise, which means potentially putting projects with a longer-term payback — like the metaverse — on the back burner. You need to think of them as an opportunity.

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Home Furnishings Advertising Consumer Customer Experience 279

Retail TouchPoints

JANUARY 15, 2021

A closer look at these metrics allows you to revisit your business strategy, sharpen the systems you have in place and increase sales. But when looking at these numbers, the excess data can feel overwhelming, so we’ve rounded up the most important retail metrics to leverage in 2021. Website traffic: More than 4.5 are factored in.

Payment Services 165

Payment Services Promotions Shipping Planning 165

Inside Retail

MARCH 25, 2024

In an exclusive interview with Inside Retail , Matej Urban, regional director of platform services, at Zalora Group, delved into Zalora’s platform services strategy, exploring its transformative potential and the roadmap ahead for shaping Southeast Asia’s e-commerce landscape.

Fulfillment 130

Fulfillment Social Commerce Fashion Marketing 130

Retail Next

APRIL 1, 2021

It’s seamless and can reorient around a customer’s changing needs, sometimes at a moment’s notice. . Customers (or should I say “shoppers”) don’t look at different channels. Shoppers look at a retailer and engage how, when, why and where they want to. Technology is at the foundation of this decade’s transformation.

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Visual Merchandising Home Furnishings Shipping Fulfillment 40

Retail TouchPoints

DECEMBER 28, 2021

.” “Retail has survived since biblical times roughly in the form of a physical space with product available to sell and the exchange of funds for that product,” said Jonathan Sharp, Managing Director at the Alvarez & Marsal Consumer and Retail Group. Moving Closer to the Omnichannel Ideal. And although [curbside] is No.

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Fulfillment Checkout Returns Consumer 279

Retail Geek

OCTOBER 6, 2022

We also discuss the latest news (and controversies) around Facebook and TikTok pulling back from some social commerce initiatives (and pressing forward with others). Scot: [1:14] Huh figures you never know where it’s going to come at you. Episode 297 of the Jason & Scot show was recorded on Tuesday October 4, 2022.

Social Commerce 52

Social Commerce Merchant Services Shopping Promotions 52

Retail Minded

JULY 29, 2023

This has led to the emergence of social commerce , where customers can connect with brands they identify with through various platforms. This helps them understand customer needs better and create more targeted marketing campaigns that yield higher returns on investments (ROI).

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

This has led to the emergence of social commerce , where customers can connect with brands they identify with through various platforms. This helps them understand customer needs better and create more targeted marketing campaigns that yield higher returns on investments (ROI).

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Assist

JANUARY 12, 2023

Over the next few weeks, we’re going to be digging deep into the trends that are transforming retail in 2023 and look at what this means for retailers and how they operate. Technology tends to be at the heart of this growth, allowing brands to scale quickly and respond to trends faster. Social Commerce. Return options.

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Retail Trends Social Commerce Returns Department Stores 52

Retail Geek

JANUARY 12, 2024

2023 Predictions Recap Jason : At least 2 retail bankruptcies (besides Party City) Yes BNPL Consolidation (Klarna, Affirm, Afterpay. Sezzle) – at least one merges/exits US or BNPL. Yes E-commerce accelerates back to the mean in 2H after a mean regression in 1H. E-com returns 10-15% growth rates.

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Drop-Shipping Apparel Shipping Fast Fashion 59

RETAIL MANAGEMENT SOFTWARE

JANUARY 23, 2023

Brands typically need more data to deliver personalized messages to consumers at scale. Retailers will need to find ways to connect the real and virtual worlds to drive return on investment. Social media monitoring and developing social commerce opportunities can create great loyalty with a fan base. Or vice versa.

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Retail Trends Social Commerce Shipping Consumer 94

Retail TouchPoints

AUGUST 25, 2020

This applies not just to consumers but to workers returning to retail stores as well. There is no ‘returning to normal’. Retailers need to make the necessary adjustments to store operations, fulfilment processes, payments and more, to respect shoppers’ continued desire for contactless commerce.

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Payment Services Fulfillment Store Operations Consumer 306

Retail TouchPoints

DECEMBER 11, 2023

But the problem with this model, according to Garner, is that while consumers do all these activities, they don’t see very much in return for their loyalty — or their labor. You always want to be top of mind with your community and your customers, and making sure you’re fulfilling what you want to as a brand,” Garner said.

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