Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. The ease of online shopping also gives consumers the ability to comparison shop more quickly, showing them more options in less time.

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Shipping Drop-Shipping Returns Comparison Shopping 238

Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. With the launch of this network with our partner PackageHub, we have access to their network of premium drop-off locations across the U.S.”

Returns 147

Returns Drop-Shipping Merchant Services Fulfillment 147

Retail TouchPoints

APRIL 12, 2022

Ecommerce, along with other digital channels, took center stage as new shopping habits formed and expectations drastically shifted. While we won’t be traveling in flying cars to our favorite stores anytime soon, we’re still on the fast track to a transformed shopping experience.

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Shopping Grocer Home Furnishings Drop-Shipping 355

Retail TouchPoints

SEPTEMBER 26, 2023

Discount ecommerce app Wish has teamed up with parcel pickup and drop-off network Pudo to offer customers click-and-collect options at more than 1,200 locations across the U.S. Wish continues to look for an edge over newcomers like Shein and Temu , which now dominate the rankings of top shopping apps in the U.S. and Canada.

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Location Drop-Shipping Shipping Returns 222

Retail TouchPoints

APRIL 3, 2024

Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. Consider offering a printable, pre-paid return shipping label or even a QR code that customers can use at drop-off locations without needing to print anything.

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Returns Drop-Shipping Shipping Consumer 201

Retail TouchPoints

MARCH 24, 2022

The cost of returns keeps ecommerce operators awake at night — so much so that some large retailers have adopted a “just keep it” policy towards certain purchases, opting to issue a refund without asking for the merchandise back (a trend that may prove unsustainable for both margins and the environment if consumers come to expect it).

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Returns Drop-Shipping Merchant Services Shipping 312

Retail TouchPoints

APRIL 29, 2022

The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Exacerbating the situation, these same shops lost $10.30 When customers know they can get their money back easily, they’ll shop confidently with an unfamiliar merchant and spend more.

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Returns Merchant Services Drop-Shipping Shipping 304

Retail TouchPoints

OCTOBER 11, 2021

The Michaels Marketplace will be invite-only and aimed at “high-volume sellers of components, tools or craft materials,” according to an announcement on the company’s website. The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment.

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Payment Services Drop-Shipping Fulfillment Shipping 264

Inside Retail

FEBRUARY 6, 2023

In today’s fast-paced world, convenience is the key in retail, which includes giving customers the option to shop online, collect, and return their orders in-store. With smart click-and-collect lockers, customers can simply drop by the store at their leisure and retrieve their order.

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Drop-Shipping Returns Fulfillment Shipping 130

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

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Fulfillment Drop-Shipping Supply Chain Management Grocer 285

Retail TouchPoints

JULY 26, 2022

We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. In fact, Salesforce has already predicted that the modest growth of the 2021 holiday shopping season could foreshadow this year , with Q1 data showing a 3% YoY decrease in global digital sales.

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Drop-Shipping Fulfillment Consumer Shipping 295

Retail TouchPoints

APRIL 27, 2023

However, one sustainable investment management firm’s data indicates that ecommerce can generate 17% less greenhouse gas emissions than brick and mortar retail shopping, and other studies report similar ecommerce advantages. Smarter Shipping Options Transport is a large component of the ecommerce footprint.

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Drop-Shipping Returns Shipping Consumer 277

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge. What is order fulfillment?

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Merchant Services Fulfillment Drop-Shipping Shipping 41

Retail TouchPoints

MARCH 17, 2021

In November and December, Adobe Analytics reported that online shopping grew 32.2% This massive increase put significant strains on the supply chain as well as shipping and delivery. Here’s a look at three ways retailers can make effective changes for better logistics operations. from 2019, totaling $188.2

Drop-Shipping 155

Drop-Shipping Shipping Beauty and Health Fulfillment 155

Retail TouchPoints

JUNE 2, 2021

“With the January transition we were integrating the full store and integrating service clouds and integrating customer service function, feedback and that type of process,” said Chadwick Hamby, VP of Ecommerce Operations and Solutions at GNC in an interview with Retail TouchPoints. Continued Data Gathering Sets a Path for the Future.

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Drop-Shipping Fulfillment Customer Experience Shipping 296

Retail TouchPoints

AUGUST 7, 2023

When it debuted back in 2010, Wish was the only game in town as far as manufacturer-direct discount shopping apps went. But times have changed dramatically in the 13 intervening years: Temu , which debuted just last September, is now the top shopping app in the U.S., followed by former #1 Shein , now bumped down to the #2 position. (It

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Merchant Services Drop-Shipping Shipping Payment Services 224

Inside Retail

MARCH 15, 2023

Much of the complexity in supply chains over the last 12 to 18 months was happening farther upstream – so Havaianas experienced some of the same problems as other brands, but at a different point in the process. As shipping rates reduce it is important for businesses to have a dynamic view on their costs,” he elaborated.

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Drop-Shipping Fulfillment Shipping Fashion 130

Retail TouchPoints

JANUARY 3, 2024

This inconvenience can turn the simple task of returning a product into a burdensome chore, detracting from the overall shopping experience. There’s also a cost consideration for retailers: faster and more convenient returns mean products are restocked sooner, and customers who return items are more likely to shop again quickly.

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Returns Drop-Shipping Customer Experience Customer Retention 273

Retail TouchPoints

JUNE 15, 2021

Delivering on Promise and Your Fulfillment Options. At the moment it is hard to accurately determine how much digital sales will drop (if at all), and whether this drop will be more than compensated for by an uptick in in-store sales. With the surge in online shopping has come a surge in returns.

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Drop-Shipping Fulfillment Returns Consumer 221

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. Holiday shopping insights from the Adobe Digital Economy Index predict that ecommerce will become even more ubiquitous, with U.S.

Consumer 264

Consumer Merchant Services Payment Services Drop-Shipping 264

Inside Retail

NOVEMBER 17, 2021

Shops are busier, online sales increase and staff are stretched. The capping of incoming flights has put significant pressure on shipping and container costs are escalating up to four times their usual rates. When January comes around go back to preferring the oldest inventory or optimising for shipping time and expense.

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Management Drop-Shipping Shipping Fulfillment 130

Retail TouchPoints

AUGUST 23, 2023

With more people returning to in-store shopping as the pandemic has eased, brands are leaning into the phygital trend by designing physical stores that reflect popular elements of the online experience. Likewise, physical clothing stores for online powerhouse Amazon re-create the convenience of digital shopping.

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Drop-Shipping Visual Merchandising Consumer Apparel 213

Inside Retail

OCTOBER 17, 2023

Accurate inventory management helps ensure efficient order fulfilment and a seamless omnichannel experience. Retailers can streamline processes such as click-and-collect, ship-from-store, or in-store pickups. Customers expect to browse products across different channels and see what stock is available.

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Inventory Management Management Drop-Shipping Fulfillment 182

Retail Focus

APRIL 7, 2022

Finding the capacity and headspace to research your options might not be at the top of your to-do list, but it’s not as challenging as you might think…. Firstly, SME retailers need to decide whether they should or shouldn’t register for schemes available such as Import One Stop Shop (IOSS). Simplifying the schemes available.

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Payment Services Drop-Shipping Fulfillment Shipping 130

Inside Retail

NOVEMBER 29, 2022

So, with inflation at its highest in three decades and the Reserve Bank forecasting a 7.75 This means measuring and addressing inefficient operations and eating away at profits is critical. Get to know customers to understand and influence their inflationary shopping behaviours. to instil pricing trust.

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Drop-Shipping Promotions Fulfillment Shipping 130

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

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Fulfillment Drop-Shipping Shipping Returns 41

Inside Retail

APRIL 27, 2021

While a customer might not seek out H&M for a beauty purchase, for instance, they might happily add a new tube of lipstick to their basket while shopping for clothes. Keeping costs down with drop-ship. This comes as more customers have started shopping online since the pandemic and launch of new categories.

Department Stores 147

Department Stores Fashion Drop-Shipping Shipping 147

Retail TouchPoints

DECEMBER 23, 2022

Forrester also notes that over the past few years, retailers focused heavily on their ecommerce business and in-store fulfillment; as a result, they found out the hard way that their legacy and outdated technology stack impacted their agility and ability to respond to changing consumer behavior.

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Drop-Shipping Shipping Accounting Management 231

Retail TouchPoints

AUGUST 24, 2020

One of the more jaw-dropping retail statistics of the past few months is the more than 400% increase in Walmart shopping app downloads. They have plenty of room to offer great discounts, and will be more confident about their shipping guarantees as well. People also have more time to comparison shop and have more practice.

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Comparison Shopping Drop-Shipping Fulfillment Planning 230

Retail TouchPoints

AUGUST 1, 2023

While brick-and-mortar stores continue to command 80% of global sales, a significant portion of retail CEOs are investing heavily in enhancing online shopping experiences. The costs tied to ecommerce – from technology and app development to fast, free shipping and returns – can be daunting and may be exacerbating profitability challenges.

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Drop-Shipping Consumer Shipping Returns 245

Inside Retail

FEBRUARY 28, 2022

As we look back at the past couple of years for clues about what the future holds for supply chains, we see similar issues have become apparent across e-commerce and international logistics. This has resulted in a convergence of the challenges for retail and global logistics. The major challenges retailers are now working on resolving are: 1.

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Fulfillment Drop-Shipping Planning Management 130

Rain Pros

AUGUST 18, 2023

eCommerce has dramatically disrupted the retail sector in recent decades by changing how people shop. The accessibility and convenience offered by online shopping platforms have led to significant shifts in consumer behavior, and traditional retailers must adapt to ensure they remain competitive and meet evolving customer expectations.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

eCommerce has dramatically disrupted the retail sector in recent decades by changing how people shop. The accessibility and convenience offered by online shopping platforms have led to significant shifts in consumer behavior, and traditional retailers must adapt to ensure they remain competitive and meet evolving customer expectations.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Retail TouchPoints

AUGUST 15, 2022

Over the last year, we’ve seen digitally native direct-to-consumer (DTC) brands like Athletic Greens and SmileDirectClub drop linear TV spots on networks. But make no mistake, the return to “traditional” media by no means has to be boring. Stand Out Beyond Free Shipping . Be Transparent About Inventory Challenges .

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Drop-Shipping Shipping Outdoor Customer Retention 216

365 Retail

MARCH 1, 2022

To help online brands set themselves up for success, we examined the past and present to provide insights into the future of online shopping. Orla Power, Marketing Director at Luzern eCommerce. Just prior to the pandemic, worldwide retail eCommerce sales stood at USD 3.35

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Social Commerce Drop-Shipping Fulfillment Shopping 111

Indigo 9 Digital

MARCH 9, 2023

Consumers love shopping online but what they really want is control. This service is also beneficial for consumers worried about their goods being stolen after they are dropped off. It seems like a misnomer that someone will place an order online at home and then will put on their jacket get into their car and go to pick it up.

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Drop-Shipping Advertising Fulfillment Consumer 98

Wiser

SEPTEMBER 27, 2018

Did you know that the average cart abandonment rate at the beginning of 2018 was 75.6 Let’s look at a few ways that you can cut down the number of shoppers who abandon carts. . Limited Shipping Options . Another factor that could cause buyers to walk away is a lack of shipping options. Multiple shipping methods .

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Drop-Shipping ATS Shipping Payment Services 83