Retail TouchPoints

SEPTEMBER 26, 2023

Discount ecommerce app Wish has teamed up with parcel pickup and drop-off network Pudo to offer customers click-and-collect options at more than 1,200 locations across the U.S. Wish continues to look for an edge over newcomers like Shein and Temu , which now dominate the rankings of top shopping apps in the U.S. and Canada.

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Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. The ease of online shopping also gives consumers the ability to comparison shop more quickly, showing them more options in less time.

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Retail TouchPoints

APRIL 3, 2024

Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. Consider offering a printable, pre-paid return shipping label or even a QR code that customers can use at drop-off locations without needing to print anything.

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Retail TouchPoints

OCTOBER 19, 2022

The buy now, pay later (BNPL) firm has launched a series of new products under the Klarna Spotlight banner, all aimed at strengthening the company’s position as “a true shopping utility for consumers and a growth partner for retailers.” Consumers can also set product price ranges to decide whether it’s a good time to buy.

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Retail TouchPoints

MARCH 24, 2022

The cost of returns keeps ecommerce operators awake at night — so much so that some large retailers have adopted a “just keep it” policy towards certain purchases, opting to issue a refund without asking for the merchandise back (a trend that may prove unsustainable for both margins and the environment if consumers come to expect it).

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Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

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Retail TouchPoints

AUGUST 11, 2022

Tommy Hilfiger customers can generate a prepaid shipping label from tommy.thredup.com , fill any shippable box or bag with women’s and kids’ items from any brand and men’s products from Tommy Hilfiger, then ship the items to ThredUP to be resold. The second drop will reportedly feature one-of-a-kind Tommy Hilfiger archive pieces.

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Retail TouchPoints

APRIL 29, 2022

The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Exacerbating the situation, these same shops lost $10.30 When customers know they can get their money back easily, they’ll shop confidently with an unfamiliar merchant and spend more.

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Returns Merchant Services Drop-Shipping Shipping 288

Inside Retail

NOVEMBER 28, 2023

Whether using tried and tested pre-built templates from Klaviyo’s extensive library, or building unique flows using a simple drag-and-drop tool to create their own, retailers can create advanced, profitable automated flows that are proven to boost conversion rates.

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Retail TouchPoints

APRIL 27, 2023

However, one sustainable investment management firm’s data indicates that ecommerce can generate 17% less greenhouse gas emissions than brick and mortar retail shopping, and other studies report similar ecommerce advantages. Smarter Shipping Options Transport is a large component of the ecommerce footprint.

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Retail TouchPoints

JANUARY 26, 2021

Online shopping became a refuge, not because of overwhelming convenience, but because contactless commerce was necessary. One in four consumers are shopping more with small brands. Even more astounding, one in four consumers (and 48% of Gen Z) said they are shopping online because they were bored with nothing else to do.

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Consumer Drop-Shipping Shipping Returns 309

Retail TouchPoints

JUNE 24, 2022

Online fast fashion retailer SHEIN is hosting the latest in its traveling series of pop-up events at San Francisco’s Embarcadero Center from June 24 to 26, 2022. Shoppers had to sign up for a time slot online prior to the shop’s debut, with slots for all three days quickly selling out.

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Fast Fashion Drop-Shipping Apparel Shipping 251

Retail TouchPoints

JANUARY 2, 2024

Deloitte found that consumer interest in co-branded credit cards dropped 11% between 2022 and 2023. Bobby Stephens, Principal at Deloitte Consulting and a leader in Deloitte Digital’s Retail & Consumer Products practice, shared insights to help guide retailers’ priorities in 2024 and beyond. A major reason for this drop?

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Retail TouchPoints

AUGUST 7, 2023

When it debuted back in 2010, Wish was the only game in town as far as manufacturer-direct discount shopping apps went. But times have changed dramatically in the 13 intervening years: Temu , which debuted just last September, is now the top shopping app in the U.S., followed by former #1 Shein , now bumped down to the #2 position. (It

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Merchant Services Drop-Shipping Shipping Payment Services 206

Inside Retail

FEBRUARY 6, 2023

In today’s fast-paced world, convenience is the key in retail, which includes giving customers the option to shop online, collect, and return their orders in-store. With smart click-and-collect lockers, customers can simply drop by the store at their leisure and retrieve their order.

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Inside Retail

JANUARY 21, 2024

The latest iPhone 15 series, despite its technological advancements, has experienced lacklustre sales in China, with Jefferies analysts reporting a 30 per cent drop in Chinese iPhone sales in the first week of 2024 compared to the same period the previous year. or 12.12, people are anticipating better promotions from vendors.

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Retail TouchPoints

MARCH 28, 2022

The beauty retailer recently announced its plans to open more standalone stores and beauty shop-in-shops at Target and by adding Return Bars to locations, it will be able to boost store traffic, streamline the returns process and help reduce logistical costs.

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Merchant Services Returns Drop-Shipping Checkout 205

Retail TouchPoints

SEPTEMBER 28, 2020

Fortunately, not long into the crisis, search behemoth Google paid attention to these companies’ needs, announcing in April that merchants would be able to list products on its Google Shopping platform for free. Your business should certainly be looking to harness Google Shopping to its advantage. Adding Products to Google Shopping.

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Retail TouchPoints

MAY 27, 2021

Ecommerce retailers are looking for ways to minimize the bottom line impact of returns — some even forgoing recovering the product to save on shipping costs. Their most common complaint was centered around retailers not including a return label in the shipping box. Does anyone actually like returns?

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Inside Retail

JUNE 28, 2022

Take a look at Country Road’s latest Gift Flick gift story to see how it works – click here. An end to order deadlines for online gift shopping. Learn more at giftflick.com.au or drop us a line at hello@giftflick.com.au. A year-round gifting problem solver for both consumers and retailers alike.

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Retail TouchPoints

OCTOBER 11, 2021

The Michaels Marketplace will be invite-only and aimed at “high-volume sellers of components, tools or craft materials,” according to an announcement on the company’s website. The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment.

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Payment Services Drop-Shipping Fulfillment Shipping 260

Retail TouchPoints

JANUARY 3, 2024

This inconvenience can turn the simple task of returning a product into a burdensome chore, detracting from the overall shopping experience. There’s also a cost consideration for retailers: faster and more convenient returns mean products are restocked sooner, and customers who return items are more likely to shop again quickly.

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Returns Drop-Shipping Customer Experience Customer Retention 258

Retail TouchPoints

AUGUST 23, 2023

With more people returning to in-store shopping as the pandemic has eased, brands are leaning into the phygital trend by designing physical stores that reflect popular elements of the online experience. Likewise, physical clothing stores for online powerhouse Amazon re-create the convenience of digital shopping.

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Inside Retail

APRIL 23, 2023

At Meta, 80 per cent of our investment goes towards our artificial intelligence-powered ads [such as] Advantage+ Shopping,” said Tan. And then we tried it with Advantage+, and we ended up getting a CPA of $15 or $16, which is a major drop, and allowed us to be profitable again,” he said. It was just over our target.

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Retail TouchPoints

JULY 10, 2020

Shoppers making online purchases in new categories are valuable targets, but the search advertising space was growing increasingly crowded even before the pandemic caused a surge in online shopping, according to Sidecar’s 2020 Benchmarks Report: Google Ads in Retail. However, Google Shopping clicks still rose 11%.

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Retail TouchPoints

MARCH 17, 2021

In November and December, Adobe Analytics reported that online shopping grew 32.2% This massive increase put significant strains on the supply chain as well as shipping and delivery. Here’s a look at three ways retailers can make effective changes for better logistics operations. from 2019, totaling $188.2

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Retail TouchPoints

JANUARY 14, 2022

Notably, the highest spending levels came at the beginning and end of the season. In the final weeks leading up to Christmas and post-Christmas, we saw digital sales spike again,” said Rob Garf, VP and GM of Retail at Salesforce in an interview with Retail TouchPoints. “ trillion , up from $1.1 trillion in 2020, while U.S. 18 and Dec.

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Social Commerce Fulfillment Drop-Shipping Payment Services 283

Retail TouchPoints

SEPTEMBER 30, 2021

Beginning in October, online shoppers of Happy Returns’ merchant partners — including retailers such as Levi’s , Steve Madden , Dressbarn and Olive —can return products in person at Staples retail locations for an immediate refund or exchange, without a box or label.

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Retail TouchPoints

SEPTEMBER 22, 2021

Jewelry and accessories retailer Claire’s is tapping into “drop” culture with its newest offering, a subscription box service called cDrop. Aimed at “fostering self-expression” among its core Gen Z demographic, each box retails for $30 and is shipped quarterly, with no ongoing commitment for customers.

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Drop-Shipping Jewelry Accessories Shipping 212

Inside Retail

FEBRUARY 11, 2024

During her time at Lululemon, which spanned 13 years from 2012 to 2020, Shaughnessy led over 40 stores and oversaw the brand’s national wholesale and community presence in ANZ. As an omnichannel retailer, making it easier to shop the brand is the main priority, Shaughnessy told Inside Retail. “A

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Retail TouchPoints

OCTOBER 5, 2020

This puts Walmart at more than 30 million subscribers — well below the 150 million Prime members confirmed by Amazon in Q4 2019, but undeniably massive growth in a very short time. The killer feature of Walmart+ may be free shipping on orders over $35 , which 35% of respondents cited as the program’s most exciting part.

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Retail TouchPoints

JULY 26, 2022

However, while Shopify sees continued growth within ecommerce, consumer demand for physical retail experiences has also increased, forcing Shopify to reconcile its rosy digital predictions with the reality of how customers want to shop. To help merchants, we threw away our roadmaps and shipped everything that could possibly be helpful.”.

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Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. 3 shopping day in 2019. “The 11 through Dec. 24, 2020), or 2.4% 1 through Dec.

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Retail TouchPoints

DECEMBER 19, 2022

Last Crumb even drops limited amounts of special-flavored cookies. . This scenario has become common in recent years, with individuals getting creative to be first in line to resell at an inflated price. By entering numerous emails and shipping addresses, the bots can get around traditional fraud detection systems.

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Merchant Services Payment Services Drop-Shipping Shipping 159

Retail TouchPoints

FEBRUARY 15, 2024

Image courtesy Foot Locker) It all begins with a weekend-long activation at Foot Locker’s “Home Court” installation in Indianapolis during All-Star Weekend. At the same time, Foot Locker also unveiled its year-round brand platform, The Heart of Sneakers. “In

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Retail TouchPoints

MAY 2, 2022

Much of this impact comes from shipping and warehousing, as well as from operating all those computer servers to facilitate all of those sales. When a consumer returns an item, that’s two legs of shipping — and the concomitant environmental impact — that essentially occurred for naught. Mitigating Returns. pounds per item.

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Retail TouchPoints

MARCH 10, 2021

Its retail performance exceeded Moody’s analyst expectations, and margins held up well despite heavy competition from rivals like Walmart , Target and Best Buy , according to Charlie O’Shea, VP at Moody’s. The health of these four retailers is a strong indicator of retail’s resilience, and their Q4 success bodes well for the industry.

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