Inside Retail

DECEMBER 3, 2023

Aussie shoppers are increasing brand-switching habits by always comparing prices (73 per cent); making unplanned purchases after seeing promotions and discounts (68 per cent) and stocking up on sale items (80 per cent) (1). And even if you have first-party data, it’s hard to reach relevant audiences at scale. Confused?

Customer Retention 130

Customer Retention Advertising Promotions Consumer 130

Inside Retail

FEBRUARY 26, 2024

Continue to review minimum stock limits and develop contingency plans should supply issues emerge. Focus on contingency planning for best- and worst-case scenarios, particularly around supply-chain management, and continueto monitor and identify alternative suppliers to keep the business moving, should disruptions occur.

Inventory Turnover 147

Inventory Turnover Supply Chain Management Customer Retention Inventory Management 147

Retail TouchPoints

AUGUST 28, 2023

“For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. 22, 2023 briefing. 17% of holiday gift sales this season will be resale,” said Garf.

Returns 209

Returns Fulfillment Shipping Checkout 209

Storis

APRIL 18, 2024

Crafting enticing reward and membership programs is a competitive advantage, especially as customers are inundated with choices and retailers compete on overlapping product offerings. Promoting customer loyalty programs is critical to sustained retail success. Talk to a Sales Professional What is Customer Lifetime Value?

Payment Services 52

Payment Services Customer Retention Promotions Accounting 52

Storis

APRIL 12, 2024

Crafting enticing reward and membership programs is a competitive advantage, especially as customers are inundated with choices and retailers compete on overlapping product offerings. Promoting customer loyalty programs is critical to sustained retail success. What is Customer Lifetime Value?

Payment Services 52

Payment Services Customer Retention Promotions Accounting 52

Retail TouchPoints

FEBRUARY 2, 2021

Ecommerce has grown exponentially over the last two decades, albeit at a fairly steady pace. With the onset of the COVID-19 pandemic in 2020, paired with renewed restrictions and stay-at-home orders approaching the holidays, that steady pace of online shopping growth has gone out the window.

Shopping 223

Shopping Customer Retention Promotions Marketing 223

Inside Retail

JUNE 28, 2021

To do so, marketers are leveraging more data, technologies, and channels to create this type of relevant and customised customer journey. Only 13 per cent believe that companies excel at delivering connected experiences. Unifying customer data. Today, retailers have more data at their disposal than ever before.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

DECEMBER 21, 2021

Before, people came to the store, looked at and selected items, purchased them and left. Today, customers may order online, come to your store to pick up their orders and never step foot inside your store. Customer waits may be inevitable sometimes, but that doesn’t mean they also can’t be profitable. A World of Data.

Kiosk 289

Kiosk Customer Experience Customer Retention Promotions 289

I Vend

JUNE 14, 2023

Customers with a high lifetime shopping value, and who generate far more in revenue than it costs to acquire them in the first place. iVend offers iVend offers POS systems for customer loyalty and retention Learn more about how we drive customer loyalty in retail. Single view of customer – across all channels.

Customer Retention 52

Customer Retention Promotions Advertising Shopping 52

Retail TouchPoints

JULY 10, 2023

These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. And there’s plenty of money at stake. The agents can instead focus on dealing with more complicated customer issues or driving customer retention offers.

Merchant Services 268

Merchant Services Customer Retention Shipping Marketing 268

Retail TouchPoints

AUGUST 7, 2023

When building your digital marketplace, the customer should be at the center of your strategy — what do your customers want, and what are the needs of the customer base you are trying to acquire? The digital marketplace is the commerce engine in the front, but you need technology at the backend to run it all efficiently.

Customer Experience 216

Customer Experience Customer Retention Marketing Shopping 216

Inside Retail

MARCH 14, 2023

On average, 34 per cent of those surveyed said their total marketing budget will be invested in social media, with as many as 77 per cent of respondents planning to increase or maintain their current level of spend. Mahmood also observed that brands should use more micro-influencers to promote brand advocacy in the APAC region.

Payment Services 130

Payment Services Customer Retention Marketing Consumer 130

Retail TouchPoints

NOVEMBER 30, 2023

The innate connections we have with food and beverage brands, especially those we have grown up with, create a built-in opportunity for companies like PepsiCo to drive customer retention and loyalty. RTP: And then how do you incorporate data from your retail partners to glean even more insight into your customers?

Consumer 256

Consumer Customer Retention Marketing Advertising 256

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments. 24-25 at McCormick Place, Chicago, Illinois.

Advertising 298

Advertising Consumer Customer Retention Fulfillment 298

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Retailers are leveraging data analytics and customer insights to offer personalized and customized loyalty programs that cater to individual preferences and behaviors. By offering personalized experiences, retailers can deepen customer engagement and loyalty, leading to increased repeat business and brand advocacy.

Customer Retention 84

Customer Retention Management Promotions Clienteling 84

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Be Transparent About Inventory Challenges .

Drop-Shipping 192

Drop-Shipping Shipping Outdoor Customer Retention 192

Retail Minded

FEBRUARY 18, 2023

Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. Recurring billing ensures that your customers will purchase from you every month, thereby ensuring an assured flow of repeat orders throughout the month.

Customer Retention 52

Customer Retention Promotions Customer Experience Marketing 52

Wiser

DECEMBER 5, 2023

By offering a product at a loss, retailers draw traffic to their stores or websites. Customers enticed by the low-priced item often end up purchasing other items at regular prices, driving up profits. Unsurprisingly, there are a number of pros and cons to selling products at a loss.

Store Layout 78

Store Layout Customer Retention Consumer Marketing 78

V Count

MAY 5, 2021

Sales per employee Measuring sales per employee is a valuable metric to consider when planning your staff’s schedules and initiatives. This metric can be used when planning your store layout. Improve space planning & store layout. Optimize prices & marketing promotions. Why measure customer retention rate?

Net Profit 52

Net Profit ATV Customer Retention Store Layout 52

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2022

POS systems for small retailers used with different store locations can help you look at each store individually and in a full view that integrates data from all stores. With a point of sale system, you can reach new & existing customers anytime and anywhere, and your customers won’t have to wait in line to check out.

Point of Sale 81

Point of Sale Customer Retention Management Promotions 81

I Vend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Rather we’re looking at today’s customer facing displays, based on familiar tablet technology.

Customer Experience 52

Customer Experience Checkout Customer Retention Promotions 52

Retail Minded

SEPTEMBER 30, 2022

These software solutions are especially adept at recognizing recurring patterns in extensive volumes of data. All information about customer buying habits, demographics, usage statics, etc., At its core, technographics is a type of market segmentation. Let’s say you’re planning to offer SaaS or IaaS solutions.

Customer Retention 52

Customer Retention Inventory Management Marketing Promotions 52

365 Retail

NOVEMBER 14, 2022

With Black Friday and Cyber Monday just around the corner, planning for a successful 2022 peak season is essential – now more than ever. Plan, plan and plan some more! Using a sound PPC and SEO strategy to support enticing promotions is a surefire tactic to create a buzz around your brand early on.

Merchant Services 59

Merchant Services Payment Services Inventory Management Fulfillment 59

Retalon

AUGUST 22, 2023

GMROI – Gross Margin Return on Inventory Investment Definition GMROI measures how efficient and profitable you are at turning your inventory into gross profit. The higher your GMROI, the better you are at wringing profit from your product mix and inventory levels. is considered healthy across retail categories.

Customer Retention 41

Customer Retention Returns Payment Services Promotions 41

Independent Retailer

APRIL 28, 2022

The cost of just about every product and service is at their highest level since 1981 , and the ripple effect on businesses is that sales are slowing as consumers look for ways to cut back on spending and make do with less. Properly executed loyalty programs can help keep customers shopping, even in the face of wavering consumer confidence.

Returns 52

Returns Customer Retention Promotions Consumer 52

Inside Retail

AUGUST 3, 2022

We are at the intersection of art and technology, and we can bring creative campaigns to life in the offline world for a cohesive brand experience, just like a grand theatre,” he said. We had many iterations, we changed the way we presented our business, our vision and even our evolutionary plans,” he said. New horizons await.

Customer Retention 130

Customer Retention Customer Experience Promotions Consumer 130

V Count

OCTOBER 5, 2022

However, running a retail store and aiming for a higher profit margin requires not just planning but also a lot of hard work. Retailers need to understand whether their customers are growing, declining, or remaining the same. Previously, customers used to shop for particular products at a variety of specialized stores.

Customer Retention 52

Customer Retention Markdowns Bundled Pricing Net Profit 52

Hyken

NOVEMBER 27, 2023

As a business, you should be thinking about ways to improve the customer experience to stay competitive. My Comment: I’m a geek for great stats and facts about customer service and CX. My annual customer service and experience research (Download it at no charge!) You can’t define your brand—your customer does.

Customer Experience 57

Customer Experience Customer Retention Marketing Promotions 57

Hyken

OCTOBER 27, 2023

Prioritize Comfort and Ergonomics A comfortable workspace leads to happier and more productive customers, so don’t skimp on the set-up: Invest in ergonomic furniture that promotes good posture and reduces the risk of physical discomfort.

Customer Experience 48

Customer Experience Customer Retention Promotions Fulfillment 48

Retail Gazette

SEPTEMBER 19, 2023

Footasylum opens on Oxford Street this week Bown revealed earlier this year that it plans to open “bigger and better stores” to cater for the growing demand in the footwear and streetwear sector. Aurelius got it at steal, particularly when one considers the fast-growing market in which Footasylum trades in.

Fashion 52

Fashion Customer Retention Shopping Planning 52

365 Retail

OCTOBER 31, 2022

Therefore, the effective promotion of goods at a discounted price will be crucial for retailers’ success. . Getting your customer data clean. At the same time, retail marketers can also begin leveraging interactive experiences to opt-in consumers. It’s now also a prime time to re-engage dormant customers.

Marketing 52

Marketing Customer Retention Retail Marketing Consumer 52

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

With consumers becoming more at ease with virtual space interactions, retail businesses have no choice but to ramp up their digital strategies and touchless technologies to meet the pent-up demand for seamless omnichannel operations. To meet the right customers, retailers use Facebook and Google ads that are personalized and highly targeted.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94

V Count

MAY 6, 2024

Poor Customer Service : One significant factor that can lead to a decrease in customer retention is poor customer service. A customer may choose to leave a store and not make a purchase if they feel they are being ignored, not treated respectfully, or if they perceive the customer service to be subpar.

Payment Services 52

Payment Services Checkout Store Layout Returns 52

Retalon

AUGUST 5, 2020

How effective are their promotional campaigns? Is the right product getting to the right place at the right time? Promotions Uplift Retail KPIs that Answer Questions About Customer Behavior 8. Customer Lifetime Value Which Retail Industry KPI is the Most Important? In-Stock Percentage 2. Inventory Turnover Ratio 3.

Inventory Turnover 41

Inventory Turnover Promotions Merchant Services Markdowns 41

Storis

MARCH 21, 2023

In fact, research shows that with follow-up or targeted marketing, approximately 20% of originally unsold guests can become converting customers. Likewise, the goal of retailers today shouldn’t be a singular sale, but rather customer retention. Detailed notes are pivotal in closing sales today or at a later point in time.

Home Furnishings 52

Home Furnishings Checkout Customer Retention Shopping 52

Rangeme

NOVEMBER 26, 2021

According to Bain & Company, a 5% increase in customer retention correlates with an increase in profit of at least 25%. 42 Interesting Stats about Customer Loyalty You May Not Know. Most (80%) shoppers who started using a private brand during the pandemic plan to keep using it when the pandemic subsides.

Consumer 105

Consumer Customer Retention Shopping Fulfillment 105

Retail Minded

JULY 29, 2023

Sustainability: This is becoming one of the factors that influence purchasing decisions of customers. Consumers today care about the environment and expect brands to do their part in reducing waste and promoting sustainability. Moreover, retailers can use predictive analytics to forecast future trends and plan accordingly.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52