Retail TouchPoints

JULY 20, 2022

In addition, always-on, cross-device shopping behaviors mean consumers are taking their shopping across borders and, in turn, they’re asking more of already strained supply chains. Experts agree that the supply chain has more impact on the customer experience than ever before.

Supply Chain Management 306

Supply Chain Management Customer Experience Shipping Management 306

Retail Focus

JANUARY 5, 2024

Senior Retail Consultant at Univers Retail | Published author | Visiting lecturer. The term ‘phygitalisation’ is used to describe the fusion of physical and digital realms to create a seamless and enhanced customer experience. However, in a phygital context, the role of the human variable evolves.

Customer Experience 147

Customer Experience Supply Chain Management Clienteling Management 147

Retail TouchPoints

SEPTEMBER 25, 2023

“While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. We’re now battle-tested.” To provide a 99.5%

Returns 306

Returns Supply Chain Management Fulfillment Customer Experience 306

Retail Customer Experience

OCTOBER 2, 2023

The technology displayed at groceryshop covered many aspects of grocery retailing — from omnichannel integration to in-store promotions to inventory management to visual merchandising to supply chain management — much including self service applications.

Supply Chain Management 86

Supply Chain Management Visual Merchandising Inventory Management Shopping 86

Retail TouchPoints

MARCH 21, 2022

Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience. These are just a few examples of what 5G can do for the retail customer experience. Improved Customer Experience.

Payment Services 264

Payment Services Checkout Supply Chain Management Customer Experience 264

Retail TouchPoints

SEPTEMBER 1, 2022

At the same time, retailers are harkening back to a time in the not-so-distant past when holding too much inventory was considered an unforgivable sin. There are really two options to address this dilemma: sharply slash prices, as some big box stores are doing , or manage excess inventory by storing it away until demand increases. .

Fulfillment 310

Fulfillment Supply Chain Management Management Consumer 310

Rain Pros

AUGUST 17, 2023

Work order management isn’t just a key approach and technology type for maintenance companies and workers. Truth be told, it’s highly important for retail stores and organizations as well and having the right software streamlines operations, minimizes mishaps, and enhances customer experiences across the board.

Management 52

Management Inventory Management Fulfillment Supply Chain Management 52

Retail Focus

APRIL 4, 2024

Expert Manager at Univers Retail | Ephemeral Retailing Specialist | Published Author | Speaker In the dynamic and ever-evolving landscape of contemporary business, the concept of digital transformation has emerged as a pivotal force shaping industries and strategies at an unprecedented pace. Ghalia BOUSTANI.

Clienteling 147

Clienteling Supply Chain Management Customer Experience Consumer 147

Rain Pros

JUNE 8, 2023

Work order management isn’t just a key approach and technology type for maintenance companies and workers. Truth be told, it’s highly important for retail stores and organizations as well and having the right software streamlines operations, minimizes mishaps, and enhances customer experiences across the board.

Management 52

Management Inventory Management Fulfillment Supply Chain Management 52

Retail TouchPoints

AUGUST 18, 2020

Today, for better or worse, the COVID-19 pandemic is forcing the procurement industry to take a hard look at that assumption. The first of these truths is that companies must develop comprehensive, proactive contingency plans that will allow them to continue functioning in the wake of supply chain disruptions.

Supply Chain Management 264

Supply Chain Management Management Returns Fulfillment 264

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online.

Supply Chain Management 264

Supply Chain Management Fulfillment Shipping Inventory Management 264

Inside Retail

NOVEMBER 29, 2021

Supply chains were invisible – pulled, twisted, and managed by retailers in such a way that shelves were always full. This is particularly true for retail supply-chain management. More accurate supply-chain models. Scenario planning and the customer experience.

Supply Chain Management 130

Supply Chain Management Customer Experience Planning Consumer 130

Retail TouchPoints

MARCH 30, 2022

“We know that getting people their items as quickly as possible is a critical factor in customer satisfaction and loyalty, so there is heightened focus on how we can ensure customers are getting their items,” said Camille Dunn, Director of Corporate Communications, Last Mile at Walmart in an interview with Retail TouchPoints. “We

Fulfillment 298

Fulfillment Drop-Shipping Supply Chain Management Grocer 298

Retail TouchPoints

JULY 27, 2020

Faster checkouts can reduce long lines conditioned by social distancing, while the greater cleanliness associated with contactless appeals to consumers reluctant to touch anything at the point-of-sale. Cybersecurity Finds Its Cheat Code.

Retail Trends 237

Retail Trends Payment Services ATS Checkout 237

Retail TouchPoints

SEPTEMBER 14, 2023

“When you’re talking about same-day or next-day delivery and the last mile, it’s not only the labor and equipment needed to move it; it’s also inventory positioning,” said Matt Katz, Managing Partner at SSA & Co. Unemployment is at 3.5% in an interview with Retail TouchPoints.

Fulfillment 278

Fulfillment Shipping Supply Chain Management Consumer 278

Inside Retail

NOVEMBER 28, 2022

Now, the company aims to create its own e-commerce supply-chain system, incorporating warehousing, transportation, delivery, returns management and, of course, analytics on user behaviour and shopping habits. Because to compete, retailers must deliver on customer experience in an entirely new way.

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

Inside Retail

SEPTEMBER 20, 2023

Speaking to Bloomberg , Wat mentioned that China’s economy is valued at $17 trillion, which is around 18 per cent of global GDP, so the scale of the economy gives Yum China a tremendous advantage in their operations. The current store count stands at 13,602, with total revenues at $5.6

Supply Chain Management 130

Supply Chain Management Planning Accounting Store Operations 130

Inside Retail

SEPTEMBER 20, 2023

Speaking to Bloomberg , Wat mentioned that China’s economy is valued at $17 trillion, which is around 18 per cent of global GDP, so the scale of the economy gives Yum China a tremendous advantage in their operations. The current store count stands at 13,602, with total revenues at $5.6 Yum China Holdings, Inc.

Supply Chain Management 130

Supply Chain Management Planning Accounting Store Operations 130

Independent Retailer

SEPTEMBER 13, 2022

They lacked flexibility in their supply chain management strategies, which did not help them foresee such a drastic change in ordering habits. We will dive into how the optimized supply chain can enhance process management and customer experience by utilizing new technologies and global opportunities.

Supply Chain Management 76

Supply Chain Management Shipping Management Inventory Management 76

Clover - Retail

APRIL 18, 2024

Dropshipping is a type of supply chain management in which a retailer does NOT keep the product it sells in stock. Instead, when a customer orders the product, the retailer contacts their manufacturer or wholesale merchant–who keeps inventory of the product on-hand–and has the product shipped directly to the customer.

Merchant Services 52

Merchant Services Drop-Shipping Payment Services Wholesale 52

Inside Retail

OCTOBER 16, 2023

Technological innovations have streamlined supply-chain management and warehouse operations. Online spending in India is projected to grow at an annual rate of 35 per cent, reaching a massive $200 billion over the next five years.

Supply Chain Management 130

Supply Chain Management Beauty and Health Consumer Fashion 130

365 Retail

NOVEMBER 17, 2023

Enhancing Customer Experience Through Tech: The Role of IT in Customer Engagement In an era where customer experience is king, IT plays a pivotal role. Retailers are leveraging technology to create personalised, engaging, and seamless shopping experiences. This is where IT support from Infinity Group shines.

Supply Chain Management 59

Supply Chain Management Customer Experience Inventory Management Management 59

Inside Retail

OCTOBER 19, 2021

A sudden influx of new customers can mean a bump in revenue – or a wave of fraud or policy abuse. In a recent report , Riskified looked at the impact of the recent shift to e-commerce on fashion retailers. Buy-Now, Pay-Later solutions can also bring in new users that were previously unable to finance an entire purchase at once.

Merchant Services 147

Merchant Services Fashion Payment Services Checkout 147

Retail TouchPoints

DECEMBER 18, 2020

The supply chain has faced fulfillment challenges from this influx of online orders, along with a myriad of crisis-related disruptions including: Long wait times at warehouse depots. These issues have impacted consumers’ experiences and, ultimately, their expectations. Truck driver shortages. Altered trucking routes.

Supply Chain Management 246

Supply Chain Management Customer Retention Fulfillment Shipping 246

365 Retail

JULY 11, 2022

Supply chain management. . Blockchain Redefine Customer Experience. Although the entire concept of sustainability had started as a “nice-to-have” form, at present, it has become a necessity. Customers also can log into the website of the brand in order to create and prove ownership of a luxury asset. .

Fashion 59

Fashion Supply Chain Management Finance Customer Experience 59

Retail TouchPoints

JANUARY 7, 2022

Returns, unlike port backlogs and factory closures, are something that retailers can (at least to some extent) control. We are living in a period where there are a lot of uncertainties, both in terms of demand and in terms of cost,” said Guillaume Benoit, Global Supply Chain Manager at Viscata in an interview with Retail TouchPoints. “I

Returns 264

Returns Apparel Fashion Supply Chain Management 264

Retail Assist

APRIL 28, 2023

Persistent challenges such as increased competition, changing customer preferences, and supply chain disruptions were met with various innovations such as AI-powered inventory management systems, personalised marketing strategies, and blockchain-based supply chain platforms.

Supply Chain Management 52

Supply Chain Management Inventory Management Management Fashion 52

Retail TouchPoints

MAY 30, 2022

Perhaps the biggest reason customers choose to make returns in the fashion industry is sizing. Sizing is a fluid concept; we may find that while one size fits us perfectly at one brand, this may not be the case for another brand. Why has the volume of returns exploded so dramatically?

Returns 328

Returns Fashion Supply Chain Management Shopping 328

Inside Retail

APRIL 25, 2023

This can be seen by the adoption of QR codes – the use of which accelerated amid Covid-19 restrictions – self checkout in supermarkets and autonomous mobile robots, which are being utilised by major retailers for (among other things) logistical, supply chain and other inventory management tasks. The scenarios are endless.

Shopping 130

Shopping Payment Services Inventory Management Supply Chain Management 130

Inside Retail

JULY 5, 2021

The pandemic has caused everyday interactions to move online at an accelerated rate, and businesses have been forced to respond in any way they can to keep the cash flowing in. With retail business leaders increasingly focusing on their supply chain management, here are three ways they can “unbound” their supply chains.

Fulfillment 246

Fulfillment Supply Chain Management Shipping Accounting 246

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

Personalization at Scale One of the standout features of AI in marketing is its ability to deliver personalized experiences to consumers on a massive scale. AI algorithms analyze customer data to understand preferences, behavior, and purchase history.

Marketing 95

Marketing Inventory Management Supply Chain Management Store Layout 95

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

Retailers are utilizing data analytics to tailor deals to individual preferences, creating a more personalized and engaging shopping experience. Upgraded Logistics: Efficient logistics and supply chain management are crucial for the success of any retail operation.

Retail Trends 98

Retail Trends Payment Services Social Commerce Supply Chain Management 98

I Vend

MARCH 6, 2023

Thirdly, in terms of business processes, AI drives the biggest benefits in supply chain management and in sales and marketing – two functions that are at the very core of retail. The future of AI in retail AI has a host of possibilities for transformational change.

Payment Services 96

Payment Services Shopping Supply Chain Management Promotions 96

Inside Retail

APRIL 6, 2021

Data and analytics provide a solution, they shed a light on hidden inefficiencies and arm logistics teams with insights to improve supply chain operations. As a result, supply chains will have more components in the future that will need to provide further transparency. Visibility.

Supply Chain Management 130

Supply Chain Management Management Shipping Customer Experience 130

Mass Relators

JUNE 14, 2021

“During a challenging year, Andre led the development and implementation of new, elevated operations brand standards that align the in-store customer experience with our whole health focus.”. He holds both a bachelor of pharmacy degree and an MBA from the State University of New York at Buffalo.

Promotions 52

Promotions Supply Chain Management Store Operations Management 52

Retail TouchPoints

MAY 26, 2022

Unfortunately there’s no definitive answer, nor is there likely to be one: multiple factors contribute to supply chain problems, including but definitely not limited to COVID’s persistence in China, the war in Ukraine and upcoming labor negotiations at West Coast ports. Goldsby: We’ve reached something of a tipping point.

Promotions 290

Promotions Supply Chain Management Consumer Shipping 290

Nvidia

FEBRUARY 16, 2022

Jaguar Land Rover and NVIDIA are redefining modern luxury, infusing intelligence into the customer experience. The result will be some of the world’s most desirable vehicles, preserving the design purity of the distinct Jaguar and Land Rover personalities while transforming the experiences for customers at every step of the journey.

Supply Chain Management 104

Supply Chain Management Customer Experience Management ATS 104