Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. Industry experts gathered at Manhattan Momentum 2023 in Phoenix to discuss their approaches to these various challenges. For our customers it’s all about breadth.”

Inventory Management 249

Inventory Management Management Fulfillment Supply Chain Management 249

Retail TouchPoints

JUNE 14, 2021

In his prior role, Persaud oversaw Rite Aid’s inventory and supply chain management, field team management, store operations, asset protection and facility maintenance and repairs. During the pandemic, he managed the development of protocols designed to enhance safety for shoppers and associates. and Canada.

Supply Chain Management 256

Supply Chain Management Store Operations Management Promotions 256

Retail TouchPoints

JULY 20, 2022

In addition, always-on, cross-device shopping behaviors mean consumers are taking their shopping across borders and, in turn, they’re asking more of already strained supply chains. Experts agree that the supply chain has more impact on the customer experience than ever before.

Supply Chain Management 294

Supply Chain Management Customer Experience Shipping Management 294

Retail Customer Experience

OCTOBER 2, 2023

The technology displayed at groceryshop covered many aspects of grocery retailing — from omnichannel integration to in-store promotions to inventory management to visual merchandising to supply chain management — much including self service applications.

Supply Chain Management 81

Supply Chain Management Visual Merchandising Inventory Management Shopping 81

Retail Focus

JANUARY 5, 2024

Senior Retail Consultant at Univers Retail | Published author | Visiting lecturer. The term ‘phygitalisation’ is used to describe the fusion of physical and digital realms to create a seamless and enhanced customer experience. However, in a phygital context, the role of the human variable evolves.

Customer Experience 147

Customer Experience Supply Chain Management Clienteling Management 147

Retail Focus

APRIL 4, 2024

Expert Manager at Univers Retail | Ephemeral Retailing Specialist | Published Author | Speaker In the dynamic and ever-evolving landscape of contemporary business, the concept of digital transformation has emerged as a pivotal force shaping industries and strategies at an unprecedented pace. Ghalia BOUSTANI.

Clienteling 147

Clienteling Supply Chain Management Customer Experience Consumer 147

Retail TouchPoints

AUGUST 18, 2020

Today, for better or worse, the COVID-19 pandemic is forcing the procurement industry to take a hard look at that assumption. The first of these truths is that companies must develop comprehensive, proactive contingency plans that will allow them to continue functioning in the wake of supply chain disruptions.

Supply Chain Management 260

Supply Chain Management Management Returns Fulfillment 260

Retail TouchPoints

SEPTEMBER 1, 2022

At the same time, retailers are harkening back to a time in the not-so-distant past when holding too much inventory was considered an unforgivable sin. There are really two options to address this dilemma: sharply slash prices, as some big box stores are doing , or manage excess inventory by storing it away until demand increases. .

Fulfillment 269

Fulfillment Supply Chain Management Management Consumer 269

Inside Retail

NOVEMBER 29, 2021

This is particularly true for retail supply-chain management. Retailers are learning from category disruptors like Who Gives a Crap, Nude Wines, and Hello Fresh that customers are eager to change their behaviour from habitual or opportunistic purchasing to planned subscriptions across many categories. /

Supply Chain Management 130

Supply Chain Management Customer Experience Planning Consumer 130

Retail TouchPoints

JULY 27, 2020

Faster checkouts can reduce long lines conditioned by social distancing, while the greater cleanliness associated with contactless appeals to consumers reluctant to touch anything at the point-of-sale. Cybersecurity Finds Its Cheat Code.

Retail Trends 178

Retail Trends Payment Services ATS Checkout 178

Inside Retail

SEPTEMBER 20, 2023

Speaking to Bloomberg , Wat mentioned that China’s economy is valued at $17 trillion, which is around 18 per cent of global GDP, so the scale of the economy gives Yum China a tremendous advantage in their operations. The current store count stands at 13,602, with total revenues at $5.6

Supply Chain Management 130

Supply Chain Management Planning Accounting Store Operations 130

Inside Retail

SEPTEMBER 20, 2023

Speaking to Bloomberg , Wat mentioned that China’s economy is valued at $17 trillion, which is around 18 per cent of global GDP, so the scale of the economy gives Yum China a tremendous advantage in their operations. The current store count stands at 13,602, with total revenues at $5.6 Yum China Holdings, Inc.

Supply Chain Management 130

Supply Chain Management Planning Accounting Store Operations 130

Retail TouchPoints

MARCH 30, 2022

“We know that getting people their items as quickly as possible is a critical factor in customer satisfaction and loyalty, so there is heightened focus on how we can ensure customers are getting their items,” said Camille Dunn, Director of Corporate Communications, Last Mile at Walmart in an interview with Retail TouchPoints. “We

Fulfillment 269

Fulfillment Drop-Shipping Supply Chain Management Grocer 269

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online.

Supply Chain Management 235

Supply Chain Management Fulfillment Shipping Inventory Management 235

Inside Retail

OCTOBER 19, 2021

A sudden influx of new customers can mean a bump in revenue – or a wave of fraud or policy abuse. In a recent report , Riskified looked at the impact of the recent shift to e-commerce on fashion retailers. Buy-Now, Pay-Later solutions can also bring in new users that were previously unable to finance an entire purchase at once.

Merchant Services 147

Merchant Services Fashion Payment Services Checkout 147

Inside Retail

OCTOBER 16, 2023

Technological innovations have streamlined supply-chain management and warehouse operations. Online spending in India is projected to grow at an annual rate of 35 per cent, reaching a massive $200 billion over the next five years.

Supply Chain Management 130

Supply Chain Management Beauty and Health Consumer Fashion 130

Retail TouchPoints

JANUARY 7, 2022

Returns, unlike port backlogs and factory closures, are something that retailers can (at least to some extent) control. We are living in a period where there are a lot of uncertainties, both in terms of demand and in terms of cost,” said Guillaume Benoit, Global Supply Chain Manager at Viscata in an interview with Retail TouchPoints. “I

Returns 254

Returns Apparel Fashion Supply Chain Management 254

Inside Retail

NOVEMBER 28, 2022

While social commerce can provide greater reach and deeper engagement with customers, it also presents issues around supply-chain management. Because to compete, retailers must deliver on customer experience in an entirely new way. Higher customer expectations . Transport and logistics .

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

Inside Retail

JULY 5, 2021

The pandemic has caused everyday interactions to move online at an accelerated rate, and businesses have been forced to respond in any way they can to keep the cash flowing in. With retail business leaders increasingly focusing on their supply chain management, here are three ways they can “unbound” their supply chains.

Fulfillment 246

Fulfillment Supply Chain Management Shipping Accounting 246

Independent Retailer

SEPTEMBER 13, 2022

They lacked flexibility in their supply chain management strategies, which did not help them foresee such a drastic change in ordering habits. We will dive into how the optimized supply chain can enhance process management and customer experience by utilizing new technologies and global opportunities.

Supply Chain Management 76

Supply Chain Management Shipping Management Inventory Management 76

365 Retail

NOVEMBER 17, 2023

Enhancing Customer Experience Through Tech: The Role of IT in Customer Engagement In an era where customer experience is king, IT plays a pivotal role. Retailers are leveraging technology to create personalised, engaging, and seamless shopping experiences.

Supply Chain Management 57

Supply Chain Management Customer Experience Inventory Management Management 57

Retail TouchPoints

DECEMBER 18, 2020

The supply chain has faced fulfillment challenges from this influx of online orders, along with a myriad of crisis-related disruptions including: Long wait times at warehouse depots. These issues have impacted consumers’ experiences and, ultimately, their expectations. Truck driver shortages. Altered trucking routes.

Supply Chain Management 246

Supply Chain Management Customer Retention Fulfillment Shipping 246

365 Retail

JULY 11, 2022

Supply chain management. . Blockchain Redefine Customer Experience. Although the entire concept of sustainability had started as a “nice-to-have” form, at present, it has become a necessity. Customers also can log into the website of the brand in order to create and prove ownership of a luxury asset. .

Fashion 57

Fashion Supply Chain Management Finance Customer Experience 57

Retail TouchPoints

SEPTEMBER 14, 2023

“When you’re talking about same-day or next-day delivery and the last mile, it’s not only the labor and equipment needed to move it; it’s also inventory positioning,” said Matt Katz, Managing Partner at SSA & Co. Unemployment is at 3.5% in an interview with Retail TouchPoints.

Fulfillment 249

Fulfillment Shipping Supply Chain Management Consumer 249

Retail Assist

APRIL 28, 2023

Martyn Jones, Chief Commercial Officer at VoCoVo, discussing how retailers can use technology to put their store colleagues at the heart of the customer experience by providing them with knowledge and resources. Improving consumer experience using mobile apps with Manchester Metropolitan University.

Supply Chain Management 52

Supply Chain Management Inventory Management Management Fashion 52

Clover - Retail

APRIL 18, 2024

Dropshipping is a type of supply chain management in which a retailer does NOT keep the product it sells in stock. Instead, when a customer orders the product, the retailer contacts their manufacturer or wholesale merchant–who keeps inventory of the product on-hand–and has the product shipped directly to the customer.

Merchant Services 52

Merchant Services Drop-Shipping Payment Services Wholesale 52

Retail TouchPoints

MAY 30, 2022

Perhaps the biggest reason customers choose to make returns in the fashion industry is sizing. Sizing is a fluid concept; we may find that while one size fits us perfectly at one brand, this may not be the case for another brand. Why has the volume of returns exploded so dramatically?

Returns 302

Returns Fashion Supply Chain Management Shopping 302

Inside Retail

APRIL 25, 2023

According to business futurist, speaker and author Gihan Perera, retailers should be on the lookout for technological advancements and innovations that can be used to improve performance, and enhance their efficiency and customer experience. But, he said that retailers shouldn’t just be laser-focused on the technology.

Shopping 130

Shopping Payment Services Inventory Management Supply Chain Management 130

I Vend

MARCH 6, 2023

Thirdly, in terms of business processes, AI drives the biggest benefits in supply chain management and in sales and marketing – two functions that are at the very core of retail. The future of AI in retail AI has a host of possibilities for transformational change.

Payment Services 98

Payment Services Shopping Supply Chain Management Promotions 98

Nvidia

FEBRUARY 16, 2022

Jaguar Land Rover and NVIDIA are redefining modern luxury, infusing intelligence into the customer experience. The result will be some of the world’s most desirable vehicles, preserving the design purity of the distinct Jaguar and Land Rover personalities while transforming the experiences for customers at every step of the journey.

Supply Chain Management 104

Supply Chain Management Customer Experience Management ATS 104

Retail TouchPoints

MAY 26, 2022

Unfortunately there’s no definitive answer, nor is there likely to be one: multiple factors contribute to supply chain problems, including but definitely not limited to COVID’s persistence in China, the war in Ukraine and upcoming labor negotiations at West Coast ports. Goldsby: We’ve reached something of a tipping point.

Promotions 272

Promotions Supply Chain Management Consumer Shipping 272

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

Retailers are utilizing data analytics to tailor deals to individual preferences, creating a more personalized and engaging shopping experience. Upgraded Logistics: Efficient logistics and supply chain management are crucial for the success of any retail operation.

Retail Trends 98

Retail Trends Payment Services Social Commerce Supply Chain Management 98

Mass Relators

JUNE 14, 2021

“During a challenging year, Andre led the development and implementation of new, elevated operations brand standards that align the in-store customer experience with our whole health focus.”. He holds both a bachelor of pharmacy degree and an MBA from the State University of New York at Buffalo.

Promotions 52

Promotions Supply Chain Management Store Operations Management 52

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

Personalization at Scale One of the standout features of AI in marketing is its ability to deliver personalized experiences to consumers on a massive scale. AI algorithms analyze customer data to understand preferences, behavior, and purchase history.

Marketing 95

Marketing Inventory Management Supply Chain Management Store Layout 95

Inside Retail

APRIL 6, 2021

Data and analytics provide a solution, they shed a light on hidden inefficiencies and arm logistics teams with insights to improve supply chain operations. Are you confident that your current delivery management system is providing all this and more? Visibility.

Supply Chain Management 130

Supply Chain Management Management Shipping Customer Experience 130

Hyken

MAY 31, 2022

Building the Most Customer Obsessed Company On the Planet. There Is No Such Thing as Over-communicating With Your Customers. Mezger, Chairman, President and Chief Executive Officer at KB Home , one of the most recognized brands in homebuilding. “Customer satisfaction helps your business. ” About: Jeffrey T.

Supply Chain Management 56

Supply Chain Management Management Customer Experience ATS 56

Independent Retailer

APRIL 20, 2021

If the system shows an upcoming trend of interest in a specific fabric, home decor stores can advertise that material or pattern at the front of the store or online. Tactics such as this can help draw in more customers and profits. Supply Chain Management. Customer Shopping Experience.

Supply Chain Management 77

Supply Chain Management Advertising Point of Sale Customer Experience 77