Retail TouchPoints

JULY 18, 2024

Ideally, these apps also should contribute to a better in-store shopper experience. Understaffing contributes to theft and shrinkage in general, but it also creates an increasingly impersonal feeling for offline shopping ,” said Nick Kramer, Leader of Applied Solutions at SSA & Co. in an interview with Retail TouchPoints.

Customer Experience 278

Customer Experience Kiosk Shrinkage Shipping 278

Retail TouchPoints

FEBRUARY 4, 2025

At the same time, consumer expectations for personalized, omnichannel shopping experiences continue to rise. In physical stores, AI-driven digitization of the shopping experience will guide customers via interactive kiosks or smartphone apps, seamlessly integrating online and offline channels.

Kiosk 302

Kiosk Grocer Consumer Marketing 302

Retail TouchPoints

MAY 23, 2024

If consumers are inspired to enter the Coach store after having this virtual experience, they can engage with another AR-powered kiosk that allows them to browse more bags, save their snaps to their phones or share them on social. The display is a conversation starter and certainly fodder for social media.

Customer Experience 332

Customer Experience Boutique Kiosk Consumer 332

Retail TouchPoints

JULY 22, 2021

Circle K is rolling out a network of bitcoin ATMs at 700 of its locations across the U.S. Bitcoin ATMs have already been installed at Circle K stores in 30 states. Bitcoin Depot ATMs are kiosks that enable users to exchange cash for immediate access to multiple types of cryptocurrency, not just bitcoin. 24-25, 2021.

Payment Services 312

Payment Services Location Kiosk ATS 312

Inside Retail

JULY 26, 2021

Whether responding to a transactional survey, sharing an experience in a group chat (or Zoom), leaving a public Google review, or streaming a live unboxing of your product on TikTok – customers are advocating for or detracting from your brand in new and countless ways. Customer journey disruption is here to stay.

Customer Experience 246

Customer Experience Planning Payment Services Kiosk 246

Frank Mayer

MAY 22, 2025

After you’ve invested time and money into planning your initial kiosk deployment, sluggish customer adoption can be a major frustration. Course-correcting now helps ensure stronger kiosk adoption when the program scales. Course-correcting now helps ensure stronger kiosk adoption when the program scales.

Kiosk 52

Kiosk Payment Services Checkout Promotions 52

Retail TouchPoints

MAY 17, 2022

Coinsource kiosks allow consumers to buy and sell bitcoin with U.S. Both Circle K and Walmart also have rolled out crypto ATMs for their customers as well — Circle K partnered with Bitcoin Depot to put ATMs in all 700 of its locations across the U.S. dollars for an 11% fee and receive their bitcoin within minutes.

Location 278

Location Payment Services Kiosk ATS 278

Retail TouchPoints

JUNE 10, 2022

Dollar General already has self-checkout kiosks in 8,000 of its 18,000 stores and plans to increase that number to 11,000 by the end of this year. At a discount retailer like Dollar General, controlling costs is perhaps even more crucial.

Checkout 304

Checkout Location Kiosk ATS 304

Retail TouchPoints

MAY 30, 2024

The most effective way to strengthen the customer experience is to elicit feedback. Yet, since customers are often in a rush, it can be challenging to gather valuable feedback. The question can inquire about customer actions, brand preferences, loyalty program participation, pricing or other facets of the customer experience.

Checkout 289

Checkout Point of Sale Returns Kiosk 289

Retail TouchPoints

MARCH 13, 2025

AD Retail Media , the retail media arm of East Coast grocery retail group Ahold Delhaize USA , is enhancing the way shoppers engage with products at the point of purchase through a range of new in-store advertising solutions. Ahold retail banners include Food Lion, Hannaford, Giant Food, The Giant Company and Stop & Shop.

Advertising 147

Advertising Kiosk Promotions Customer Experience 147

Retail TouchPoints

MAY 1, 2025

DSW has rolled out Imbox Protection machines at nearly 500 locations, allowing customers to protect their newly purchased footwear in just 60 seconds. “This partnership elevates the in-store experience by offering an easy, effective way to protect the shoes our customers love.

Kiosk 147

Kiosk Checkout Location Consumer 147

Retail TouchPoints

MARCH 22, 2021

Wundermart customers will be able to enter a location, make a purchase and exit without ever needing to scan individual items, while the store will collect the data needed to make the experience — and even the store’s operations — truly autonomous.

Payment Services 317

Payment Services Checkout ATS Kiosk 317

Retail TouchPoints

MARCH 1, 2023

Hibbett hopes that accepting returns from other retailers in its stores will increase foot traffic and help to introduce its brand to new customers, something that similar programs have done for other retailers. That partnership has since been expanded chainwide.

Returns 278

Returns ATS Kiosk Customer Experience 278

Retail TouchPoints

FEBRUARY 5, 2025

According to the findings, dissatisfaction with pricing has surged to become the leading source of complaints, outstripping concerns such as stock availability, customer service and checkout processes. Alarmingly, this dissatisfaction intensifies as the day progresses, peaking at 4 p.m.

Checkout 179

Checkout Promotions Kiosk Customer Experience 179

Retail Customer Experience

JANUARY 30, 2024

Richard Bernans, managing director at Givex, demonstrates the company’s enterprise kiosk solutions for restaurant operators.

Kiosk 96

Kiosk Customer Experience Management ATS 96

Retail TouchPoints

AUGUST 4, 2023

This, combined with workforce shortages, has caused airports to move more toward automation, with self-service check-in kiosks, baggage drops and mini stores. According to SITA, by 2024 88% of airports are expected to be equipped with check-in kiosks and 59% will have automated border control. Before relocating to Hunt Valley, Md.

Payment Services 246

Payment Services Kiosk Marketing Inventory Management 246

Retail Focus

JUNE 19, 2025

Space Efficiency and Smart Storage Retail space is often at a premium, especially in high-footfall areas. Interactive Zones : Include digital screens, touchscreen kiosks, and lighting to enhance customer interaction. Modular systems can be configured to maximise space without overcrowding the floor.

Kiosk 130

Kiosk Promotions Store Layout Department Stores 130

Retail TouchPoints

MAY 4, 2023

The Studio is a kiosk that allows customers to create and interact with a variety of design layouts and experience products in a digital, fully 3D room with photorealistic quality. The technology will debut at the Dedham, Mass.

Kiosk 305

Kiosk Customer Experience Planning Management 305

Frank Mayer

FEBRUARY 4, 2025

Over the last decade, self-service kiosks have reshaped customer expectations and raised the bar for efficiency and convenience. Self-service kiosks offer a range of benefits, from increasing ticket order sizes and reducing labor overhead to enhancing customer experience.

Kiosk 40

Kiosk Customer Experience Checkout Location 40

Retail TouchPoints

APRIL 10, 2025

We are thrilled to support a team that is committed to womens empowerment, self-expression and excellence, said Zena Arnold, Chief Marketing Officer at Sephora U.S. in a statement. Sephoras branding will also be visible on the teams practice jerseys.

Kiosk 147

Kiosk Marketing Social Commerce Store Operations 147

Retail TouchPoints

MAY 12, 2021

Delek US Holdings will implement AI-powered self-checkout at more than 70 Delek DK convenience stores in Texas by late summer 2021, through a partnership with Mashgin. Delek is adopting the technology to speed up the in-store shopping experience and improve safety, which remains a concern even at the tail end of the pandemic.

Checkout 229

Checkout ATS Kiosk Accounting 229

Retail TouchPoints

MAY 18, 2021

Customers will be able to replace telecom devices such digital TV tuners, SIM cards and telephones, purchase new ones and pick up ordered goods at the self-service store. The store is built around Cleveron’s parcel robot, which includes a standalone kiosk and large customer service screen.

Kiosk 290

Kiosk Telecommunications ATS Customer Experience 290

Retail TouchPoints

SEPTEMBER 7, 2022

The pandemic led to a surge in ecommerce, yet there are signs of reawakening life in the brick-and-mortar experience, and physical stores are seeking to regain market share. Above all, retail brands have learned that customer experience is key and that shoppers are demanding new levels of convenience.

Kiosk 264

Kiosk Inventory Management Management Accounting 264

Retail TouchPoints

JUNE 14, 2022

Holiday Oil Company , a convenience store retailer with 67 locations in Utah, has selected the Gilbarco Veeder-Root Passport Express Lane self-checkout system, to help ease its labor challenges and create a frictionless shopping experience. For customers, it provides the checkout options they’ve come to expect from other retail environments.

Checkout 264

Checkout Kiosk Customer Experience Location 264

Retail TouchPoints

MAY 29, 2024

AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market. Businesses can choose from a range of screens, from large format touchscreens and interactive digital signage to a variety of kiosk and terminal form factors.

Merchant Services 327

Merchant Services Kiosk Point of Sale Department Stores 327

Inside Retail

DECEMBER 13, 2023

Victorian bakery chain Ferguson Plarre’s Bakehouse has unveiled its new flagship store at Chadstone Shopping Centre in Melbourne. The design, by Hayden Hamuaha and the team at Zone Design, is an extension of Ferguson Plarre’s new aesthetic for new and remodelled stores. “We

Kiosk 264

Kiosk Customer Experience Location Marketing 264

Retail TouchPoints

APRIL 18, 2024

Eyebuydirect has made its first foray into physical-world retailing with a 140-square-foot kiosk featuring a pared-down assortment of 400 pairs of glasses. The branded showcase, located at the Shops at Mission Viejo in Orange County, Calif., We envision the launch of more physical touch points in the future.”

Location 264

Location Kiosk Returns Shopping 264

Frank Mayer

OCTOBER 17, 2024

From your favorite fast-food restaurant to the doctor’s office, interactive kiosks have become a familiar part of the scenery. With kiosk analytics, businesses can access diverse data to inform their strategy. With kiosk analytics, businesses can access diverse data to inform their strategy.

Kiosk 40

Kiosk Payment Services Checkout Customer Experience 40

Frank Mayer

APRIL 21, 2022

Self-service kiosks continue to rise in popularity as a powerful tool benefitting businesses and their customer experience strategies. Below, we’ve compiled a list of the most common self-service kiosk questions and their answers. What are the advantages of using kiosks for self-ordering? Do kiosks accept cash?

Kiosk 95

Kiosk Payment Services Outdoor Point of Sale 95

Inside Retail

MARCH 19, 2025

How do leading quick-service restaurants (QSR) like KFC and Shake Shack use data to innovate and elevate their customer experience? Swain described a major shift in the way QSRs approach garnering customer experience data from the beginning of his journey with KFC to the present day.

Customer Experience 130

Customer Experience Kiosk Consumer Management 130

Retail TouchPoints

OCTOBER 2, 2024

According to a Retail TouchPoints Store Design & Experience survey , brick-and-mortar retailers are investing in holistic brand experiences. It found that more than 60% of retailers focused on multi-purpose technology that is designed to serve both customers and employees. Here are a few trends impacting retail experiences.

Kiosk 278

Kiosk Advertising Consumer Social Commerce 278

Retail TouchPoints

JULY 27, 2022

We’re trying to make sure to deliver a similar in-store experience that is comparable to the experience and expectation a customer has when using Amazon or a brand’s site reviews, videos or product information. Avery: A customer came to us when sales were dipping among a certain product for which they were once the No.

Consumer 263

Consumer Kiosk Customer Experience Outdoor 263

Frank Mayer

APRIL 11, 2025

However, treating kiosks and mobile apps as interchangeable solutions can restrict how QSRs grow both financially and operationally. Learn why adding kiosks to your QSR’s self-service strategy complements your mobile investment. Kiosks, on the other hand, service walk-in customers, travelers, and eat-in diners.

Kiosk 52

Kiosk Customer Experience Checkout Planning 52

Frank Mayer

APRIL 25, 2022

As you prepare, make sure your kiosks check all the boxes for user experience and operation. Here we detail five best kiosk practices that should be standard considerations for every project. In short, kiosks capture a wide range of analytics about customer behavior, product sales, and kiosk usage.

Kiosk 95

Kiosk Payment Services Location Checkout 95

Retail TouchPoints

MAY 26, 2022

With that in mind, the first step is to gather customer data. This will include data on customer loyalty, inventory, transactions, pricing and customer engagement and behavior. Which customer segments benefit the most from personalization? In fact, grocery retailers have witnessed as much as 38.2%

Kiosk 162

Kiosk Grocer Shopping Supermarket 162

Inside Retail

MAY 27, 2025

In 2025, retail is definitely a battleground where the customer experience (CX) can make or break a brand. In an industry where 86 per cent of consumers are willing to pay more for a great experience, yet only 22 per cent feel that retailers truly understand their needs, the gap between expectation and execution is massive.

Returns 130

Returns Beauty and Health Checkout Store Layout 130

Frank Mayer

FEBRUARY 22, 2022

The kiosk and display company adds the Gateway bill payment kiosk to its lineup of standard self-service kiosk solutions. GRAFTON, WI – Kiosk and display manufacturer Frank Mayer and Associates, Inc. recently announced the addition of the Gateway kiosk to its line of standard self-service kiosks.

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Kiosk Payment Services Customer Experience Location 88