Retail TouchPoints

SEPTEMBER 21, 2023

Underlying these experiences is the invisible hand of artificial intelligence, steering our post-purchase journey. While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line.

Customer Retention 264

Customer Retention Shipping Customer Experience Checkout 264

Retail TouchPoints

AUGUST 28, 2023

“For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. 22, 2023 briefing. In fact, 74% of associates’ time is on non-checkout functions.

Returns 244

Returns Fulfillment Shipping Checkout 244

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. Consumers don’t believe they’re receiving the personalized content and experiences they expect. “We A major reason for this drop?

Drop-Shipping 303

Drop-Shipping Consumer Customer Retention Shipping 303

Retail TouchPoints

AUGUST 15, 2022

However, brands cannot underestimate the importance of implementing a compliant and transparent process for collecting and using customer data. . Stand Out Beyond Free Shipping . Last year’s top retention tool — free shipping — fell slightly, from 64% in 2021 to 57% in 2022. Invest in Your People .

Drop-Shipping 236

Drop-Shipping Shipping Outdoor Customer Retention 236

Retail TouchPoints

MAY 2, 2023

Online shopping is arguably the most convenient purchasing experience. A person can be anywhere at any time, search your online shop, press a button, and magically a shipment arrives at their door. Oh, ship… Inflation has been increasing, which likely means you’re being mindful of the economy. The short answer is, yes.

Customer Retention 275

Customer Retention Returns Merchant Services Shipping 275

Retail TouchPoints

JULY 10, 2023

These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. And there’s plenty of money at stake. Retailers have a vast amount of data about customer shopping behavior and purchase history. trillion in 2026, from $3.3

Merchant Services 279

Merchant Services Customer Retention Shipping Marketing 279

Retail TouchPoints

DECEMBER 18, 2020

The supply chain has faced fulfillment challenges from this influx of online orders, along with a myriad of crisis-related disruptions including: Long wait times at warehouse depots. These issues have impacted consumers’ experiences and, ultimately, their expectations. Truck driver shortages. Altered trucking routes.

Supply Chain Management 246

Supply Chain Management Customer Retention Fulfillment Shipping 246

Hyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation. My Comment: Brittany Hodak is one of the newer “stars” of the customer service and experience world.

Customer Retention 66

Customer Retention Customer Experience Shipping Returns 66

Hyken

FEBRUARY 13, 2023

This is where the customer finds out if their expectations meet reality or exceed them, or the stage where they find out that they are not getting what they thought they paid for. This is why a great onboarding experience is critical to customer retention. Customers know the difference. Start listening.

Customer Retention 52

Customer Retention Shipping Marketing Customer Experience 52

Retail TouchPoints

SEPTEMBER 21, 2021

Kelly Goetsch, Chief Product Officer at commercetools, reveals why he believes the decreasing importance of Black Friday-Cyber Monday (BFCM) is a good thing for the retail industry: “When ecommerce was first a ‘thing,’ a lot of retailers would post crazy bargains online to drive people online for the first time. But that 20% is not static.

Payment Services 260

Payment Services Customer Experience Consumer Advertising 260

Rain Pros

AUGUST 18, 2023

Customers can easily access different products, compare prices, discover new brands and make purchases from anywhere, anytime, at their own pace. It can differentiate retail stores online and put you ahead of your competitors by ensuring you can deliver the right products faster, to the right place, on time and at the right price.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

Customers can easily access different products, compare prices, discover new brands and make purchases from anywhere, anytime, at their own pace. It can differentiate retail stores online and put you ahead of your competitors by ensuring you can deliver the right products faster, to the right place, on time and at the right price.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Cisco Retail

FEBRUARY 18, 2022

Retailers are moving from managing individual shopping experiences to managing a customer experience spanning multiple shopping trips and channels. Attracting and Engaging Customers. Whether picking up in the store or at curbside, click-and-collect options have been extremely popular for consumers.

Payment Services 142

Payment Services Fulfillment Returns Customer Retention 142

Independent Retailer

NOVEMBER 28, 2022

Brands can make the most out of a return by offering options such as exchanges, store credit, or other incentives rather than refunds,” Tasha Reasor, SVP of Marketing at Loop Returns , said. This not only helps brands retain revenue, but also creates opportunities to shape happier customers. “Returns do not necessarily mean losses.

Returns 85

Returns Customer Retention Wholesale Fashion 85

Hyken

NOVEMBER 29, 2021

Each week I read many customer service and customer experience articles from various resources. Increase Employee Retention With These 4 Tips by David Finkel. My Comment: With “The Great Resignation” being such a hot topic, I felt this article should be at the top of the list for our Top Five roundup this week.

Customer Experience 70

Customer Experience Shipping Planning Returns 70

Retail TouchPoints

JULY 26, 2023

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. From order placement to shipping notifications, consumers demand regular updates about their orders or returns.

Fulfillment 228

Fulfillment Drop-Shipping Shipping Customer Retention 228

Inside Retail

DECEMBER 21, 2022

For retailers facing such disruptions, merchandise in the wrong place at the wrong time can become one of the highest costs to their bottom line. So how can retailers be proactive in their inventory placement to avoid compromising top-line growth and customer satisfaction?

Supply Chain Management 130

Supply Chain Management Customer Retention Inventory Management Customer Experience 130

Retail Geek

JULY 9, 2021

Your digital ad dollars especially as they get more complicated in the Privacy Wars, so it makes sense that they want Executives that are good at that and I would also argue the instacart. Um enough eyeballs to have real scale and instacart is one of the exceptions to that so so they are a viable place to put your.

Shipping 98

Shipping Merchant Services Fulfillment Wholesale 98

Inside Retail

AUGUST 11, 2021

Customer retention is important to every business, but loyalty is hard-won, especially when a single bad customer experience can now be easily amplified to a mass audience in a matter of seconds. People expect a good experience and you have to really stand out to be celebrated online. International insights.

Shipping 162

Shipping Customer Retention Customer Experience Consumer 162

Inside Retail

FEBRUARY 28, 2022

When your shipping needs are complex, we make things simple. To meet the growing needs of their clients during Covid, Merchgirls created a custom pick and pack process that elevated the offering from B2B to B2C on a mass scale. Before joining Shippit, we were using a very clunky system,” says Pippa Joseph, Director at Merchgirls.

Merchant Services 130

Merchant Services Payment Services Shipping Fulfillment 130

Rangeme

JULY 29, 2022

With supply chain disruptions making waves in even mainstream media, you might have thought consumers would loosen their expectations for fast and free shipping. According to consumers, promising fast shipping sells. Better Customer Retention. The promise of fast shipping entices shoppers to add more items to their cart.

Fulfillment 52

Fulfillment Merchant Services Drop-Shipping Shipping 52

Retail Minded

JULY 29, 2023

Of course, all these efforts in creating an enhanced online prominence should be coupled with flexible shipping and return options, as well as discounts and promotions, as a way to cultivate customer retention and satisfaction. They can use inventory management software to track stock levels and automate ordering processes.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

Of course, all these efforts in creating an enhanced online prominence should be coupled with flexible shipping and return options, as well as discounts and promotions, as a way to cultivate customer retention and satisfaction. They can use inventory management software to track stock levels and automate ordering processes.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Inside Retail

SEPTEMBER 19, 2022

With the rapid evolution of digital channels and online shopping, a global pandemic, and supply-chain challenges, retail is evolving at an unprecedented pace. Customer expectations of engagement and experience in retail are changing equally quickly. Sending real-time order confirmations and shipping updates. Data is key.

Customer Experience 147

Customer Experience Customer Retention Marketing Promotions 147

A1 Retail

OCTOBER 13, 2022

By Elissa Quinby, Senior Director, Retail Marketing at Quantum Metric. Shipping delays significantly impact retailers and consumers, leading to frustrations that can ultimately result in revenue losses and drops in customer retention. Broadening delivery partnerships. Providing real-time alerts.

Drop-Shipping 52

Drop-Shipping Merchant Services Shipping Customer Retention 52

Retail Minded

FEBRUARY 8, 2023

With universal identification, you’re able to more easily and efficiently deliver a personalized experience across channels and at scale. Automation can handle upsell and cross sell by analyzing data, can cut shipping times and costs by making complex fulfillment decisions, can handle routine customer questions via chat.

Merchant Services 98

Merchant Services Customer Retention Customer Experience Planning 98

Wiser

MARCH 16, 2021

My name is Jackie Lewis, I’m the content director here at the CMA and I’m going to be your host for today’s webinar. Wiser customers can expand visibility, increase revenues and drive growth with their entire suite of in-store and online tools. So at some point, I’ll go back to that look again.

Marketing 78

Marketing Planning Advertising Consumer 78

365 Retail

OCTOBER 31, 2022

Therefore, the effective promotion of goods at a discounted price will be crucial for retailers’ success. . Getting your customer data clean. At the same time, retail marketers can also begin leveraging interactive experiences to opt-in consumers. It’s now also a prime time to re-engage dormant customers.

Marketing 52

Marketing Customer Retention Retail Marketing Consumer 52

Indigo 9 Digital

JULY 24, 2023

That’s why you still shop at the mom and pop grocer across the street from your home. It’s not that new customers aren’t important but if you have a high churn rate it’s going to eat into your profits. If you look at companies like Apple and Amazon they do a really good job of increasing sales from their existing customer base.

Customer Retention 52

Customer Retention Drop-Shipping Consumer Fast Fashion 52

Retail TouchPoints

AUGUST 11, 2022

With users and revenue currently at all-time lows, new CEO Vijay Talwar has a herculean task ahead of him as he works to bring this ecommerce giant back to its feet. People love a comeback story, and I really believe there is something here [at Wish] — there is a value proposition and [an opportunity] to align with consumers.

Merchant Services 271

Merchant Services Planning Consumer Shipping 271

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

It offers limitless possibilities to help shape the future of online and in-store shopping, highlighting real-time personalization, data democratization, and the use of information to improve the customer experience as potential applications. Improve Customer Experience. Increase Customer Retention Rate.

Customer Retention 85

Customer Retention Inventory Management Customer Experience Kiosk 85