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Leveraging Voice-Directed Picking to Optimize Multichannel Fulfillment

Retail TouchPoints

The pressures on retailers to seamlessly fulfill orders across physical stores, online platforms and mobile apps continue to intensify. By eliminating the need to constantly look at a screen or handle paper lists, workers can move seamlessly between tasks, leading to shorter order processing times.

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Inside Best Buy’s 5-Year Effort to Evolve with Today’s Consumer

Retail TouchPoints

One of the core values of Dick Schulze, Founder of Best Buy , was learning from challenge and change a prescient insight from a retail leader in the 80s who realized even then that in retail, especially in consumer electronics retail, there would be constant change. Our purpose is to bridge life through technology.

Consumer 287
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Navigating the Divide: How Low-Cost Ecommerce has Shattered Consumer Expectations

Retail TouchPoints

These platforms have revolutionized the way consumers shop, offering convenience, variety and competitive pricing at the click of a button. With these cheaper options out there, many consumers are opting for cost-effective dupes that take longer to arrive instead of buying directly from brands themselves.

Consumer 289
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At 60, The Paper Store Remains Committed to Being the ‘Antithesis of Online Shopping’

Retail TouchPoints

We look at ourselves as the antithesis of online shopping. We seek to create a customer experience inside our locations where you can touch, feel and smell the products, where there are experiences from a sensory perspective that excite consumers. If you know exactly what you want, why would you go beyond Amazon ?

Shopping 286
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2 Retail Sectors That Are Completely Changing the Game: FMCG & Q-Commerce

Speaker: Joe Heather, Deliverect GM (UK&I) & Noah Hayes, Deliverect GM (US&CA)

Fast-Moving Consumer Goods (FMCG) and Quick Commerce (Q-commerce) are two vibrant sectors that have undergone significant transformations with the advancements in digital technology. With growing internet penetration and the proliferation of smartphones, consumers' purchasing habits have unsurprisingly evolved.

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Returns Fraud: Identifying and Addressing a Growing Threat

Retail TouchPoints

Given the heightened focus on return policies during this period, it is an opportune time for customer fulfillment leaders to raise awareness within their organizations about a persistent challenge confronting retailers: the rise in retail returns fraud.

Returns 279
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Bloomingdale’s to Serve as Fulfillment Option for Luxury Brands with DTC Sites

Retail TouchPoints

The integration will allow customers to see the availability of products at their local Bloomingdales stores while browsing their preferred brand’s website. Example of the Lucky integration. ” As parent company Macys Inc. fends off new activist investors , Bloomingdales remains a stronghold for the group.