Inside Retail

OCTOBER 21, 2021

James Johnson, director of technology services & strategic accounts, APAC at Shopify, says it is critical for Australian retailers to optimise their product offers and sales channels to make the most of the sales season and seize the opportunity to end a difficult year on a high.

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Returns Merchant Services Shipping Payment Services 130

Inside Retail

JULY 18, 2022

Entitled Beyond the Basics , this new report analyses four key shopper experiences to show what changes will drive sales and keep customers engaged – focusing on online checkouts, mobile commerce, social commerce and insights into product delivery.

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Checkout Shipping Social Commerce Consumer 130

Retail Focus

APRIL 24, 2023

When the event launched a decade ago, there were no self-service checkouts, QR codes were non-existent, and same-day delivery was unheard of. To secure your place at the CX Retail Exchange 2023, request an invitation or visit our site.

Customer Experience 162

Customer Experience Social Commerce Checkout Returns 162

Retail TouchPoints

FEBRUARY 7, 2024

For example, a grocery store may hand customers “scratch and save” cards at checkout, capturing customers’ attention through the thrill of winning free or discounted items that will guarantee their return to that store. At Agora, Mullin connects great technology with great people, helping to bring their ideas to life.

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Customer Retention Customer Experience Advertising Consumer 255

Retail TouchPoints

DECEMBER 8, 2020

Retail Touch Points (RTP): The pandemic has emphasized ecommerce at the expense of brick-and-mortar, and apparel in particular tends to be a highly tactile retail segment. I’m also really excited that we at American Eagle have really thought about how to position ourselves for the most success with our customers.

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Social Commerce Shopping Promotions Returns 286

Retail TouchPoints

APRIL 18, 2023

I 100% believe that in five years, people are not going to go to a website that has a list of products and search it and add to cart and checkout,” said Agha, Founder and CEO of Flip in an interview with Retail TouchPoints. After working for three years at the American energy company Baker Hughes, he decided he wanted “to build his own stuff.”

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Marketing Payment Services Beauty and Health Fulfillment 268

365 Retail

NOVEMBER 1, 2021

With brick and mortar stores no longer a necessity, consumers can browse goods and services from the comfort of their own homes and checkout at the touch of a button. The proliferation of social commerce. With brick and mortar stores declining in popularity well before 2020, their welcome return is somewhat overdue.

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Retail Trends Social Commerce Merchant Services Checkout 68

Retail TouchPoints

OCTOBER 19, 2022

The buy now, pay later (BNPL) firm has launched a series of new products under the Klarna Spotlight banner, all aimed at strengthening the company’s position as “a true shopping utility for consumers and a growth partner for retailers.” This is far from Klarna’s first foray beyond the world of payments.

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Merchant Services Shopping Drop-Shipping Checkout 278

365 Retail

MARCH 1, 2022

Orla Power, Marketing Director at Luzern eCommerce. Brands to prioritise growth of sales on multiple online marketplaces: As brands look at ways to reach new audiences and increase sales, the use of online marketplaces will continue to grow and their popularity among consumers will see an uptick throughout the year.

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Social Commerce Drop-Shipping Fulfillment Shopping 110

Retail TouchPoints

MAY 12, 2022

Social commerce has quickly grown from a revolutionary idea to a mainstream concept, and the channel is expected to continue expanding to reach $1.2 The foundational lesson is that, while social commerce can be an outgrowth of a retailer’s traditional social media interactions, it’s both more time-sensitive and more time-consuming.

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Social Commerce Shopping Fashion Checkout 301

Inside Retail

MAY 2, 2021

Aaron Fidler, head of retail and commerce account management at Mastercard Australia, says the company’s latest Recovery Insights research shows that “roughly 20-30 per cent of the global Covid-related shift to digital is expected to be permanent. Wanting to return to shopping in-store and to shop locally is no different.

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Consumer Social Commerce Shopping Returns 200

Hyken

MAY 28, 2021

This week we feature an article by Megan Wenzl, the SEO Content Manager at Linnworks. She discusses what retailers need to focus on when it comes to total commerce and the effortless economy.?. One aspect that adds to convenient shopping is providing a guest checkout option. Facebook is the most trusted social site for commerce.

Customer Experience 71

Customer Experience Checkout Returns Social Commerce 71

Retail TouchPoints

JULY 29, 2020

While necessary, these changes do make increased demands on the enterprise network, particularly at the edge where selling opportunities are constantly evolving. He has held leadership roles at some of the world’s most well-known and highly respected organizations, including Sprint, Cingular Wireless and CSpire.

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Payment Services Fulfillment Location Checkout 184

Retail TouchPoints

NOVEMBER 11, 2021

Consumers increasingly want to do business with brands that reflect their values, from sustainability to social consciousness. 16, Kristin Shane, SVP Merchandising at PetSmart , and Gayitri Budhraja, Chief Brand Officer of e.l.f. 16 at 12 p.m. Practical ways to harness the enthusiasm of values-driven consumers.

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Merchant Services Payment Services Consumer Beauty and Health 307

Retail TouchPoints

JULY 30, 2020

The move from school supplies and apparel to hardware and computers wasn’t at all surprising to us,” Sides explained. In addition to children’s’ health and safety, parents are prioritizing creating a comfortable and stress-free learning environment at home, according to ShopStyle.com search data. in search) and “boy clothing” (+12.5%

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Merchant Services Advertising Apparel Planning 257

Retail TouchPoints

NOVEMBER 10, 2020

People will be staying at home and having a much more isolated Christmas,” said Peter Sheldon, Senior Director, Commerce Strategy at Adobe in an interview with Retail TouchPoints. Social and Mobile Should be Top of Mind to Win Ecommerce. Transparency shouldn’t end when a shopper makes a purchase: 73%.

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Shipping Fulfillment Shopping Consumer 246

Retail TouchPoints

APRIL 13, 2021

research found that 74% of marketers spend one-third or more of their budgets on social advertising. But how can a global retail enterprise streamline and scale its social advertising strategies? By automating this process and creating a cross-border catalog, Under Armour was able to double the ROI of its social campaigns.

Consumer 140

Consumer Payment Services Fulfillment Advertising 140

Retail TouchPoints

APRIL 4, 2022

That helps customers customize and complete their orders, reduces abandonment and returns in addition to enhancing the overall customer experience. The desire to optimize the customer journey will extend to the checkout process. Combined with personalization, improved checkout experiences can also enhance brand loyalty.

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Checkout Drop-Shipping Customer Experience Shipping 325

Retail Next

APRIL 1, 2021

It’s seamless and can reorient around a customer’s changing needs, sometimes at a moment’s notice. . Customers (or should I say “shoppers”) don’t look at different channels. Shoppers look at a retailer and engage how, when, why and where they want to. Technology is at the foundation of this decade’s transformation.

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40

Retail TouchPoints

DECEMBER 2, 2020

Case in point: Return rates for online purchases are 15% to 40%, compared with 5% to 10% for in-store purchases. For example, if you know your customer likes M&Ms on Facebook, and is researching recipes that include M&Ms, and has been a past purchaser of M&Ms at your physical store, then you can “push” the candy at checkout.

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Social Commerce Checkout Payment Services Consumer 203

Retail Geek

OCTOBER 6, 2022

We also discuss the latest news (and controversies) around Facebook and TikTok pulling back from some social commerce initiatives (and pressing forward with others). Scot: [1:14] Huh figures you never know where it’s going to come at you. Episode 297 of the Jason & Scot show was recorded on Tuesday October 4, 2022.

Social Commerce 52

Social Commerce Merchant Services Shopping Promotions 52

Retail TouchPoints

DECEMBER 28, 2021

.” “Retail has survived since biblical times roughly in the form of a physical space with product available to sell and the exchange of funds for that product,” said Jonathan Sharp, Managing Director at the Alvarez & Marsal Consumer and Retail Group. That omnichannel view of understanding is terribly important.”.

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Fulfillment Checkout Returns Consumer 272

Retail Geek

JANUARY 12, 2024

2023 Predictions Recap Jason : At least 2 retail bankruptcies (besides Party City) Yes BNPL Consolidation (Klarna, Affirm, Afterpay. Sezzle) – at least one merges/exits US or BNPL. Yes E-commerce accelerates back to the mean in 2H after a mean regression in 1H. E-com returns 10-15% growth rates.

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Drop-Shipping Apparel Shipping Fast Fashion 59

RETAIL MANAGEMENT SOFTWARE

JANUARY 23, 2023

Brands typically need more data to deliver personalized messages to consumers at scale. Self-service checkouts and frictionless experience are major drivers of this demand. Retailers will need to find ways to connect the real and virtual worlds to drive return on investment.

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Retail Trends Social Commerce Shipping Consumer 94

Retail TouchPoints

AUGUST 31, 2022

More retailers offering mobile checkout would mean shorter cashier lines and free up associates to focus on customer service, BOPIS and curbside. Hilding Anderson, Head of Retail Strategy, North America, Publicis Sapient : “This year’s holiday season offers our first glimpse at a true post-COVID retail season.

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Sporting Goods Consumer Checkout Shipping 266

Retail Assist

JANUARY 17, 2023

Guest Blog by Sarah Hughes , Co-founder & Director at Datitude. Quick commerce, social commerce, marketplaces, greenwashing of brands, a resurgence in physical retail and a rebalancing of ecommerce were key themes during the year. What a difference a year makes!

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Customer Retention Payment Services Loss Prevention Checkout 52

Retail Geek

APRIL 7, 2023

ShopTalk 2023 took place at the Mandalay Bay in Las Vegas March 26 – March 29th, and seems fully back to pre-pandemic levels. Over 10,000 attendees, 600 exhibitors, and 50,000 one on one meetings, make ShopTalk the premiere digital commerce event in the US. Scot: [3:30] I didn’t know it was on a weekend this time so.

Merchant Services 52

Merchant Services Payment Services Social Commerce Advertising 52

Retail Geek

FEBRUARY 28, 2023

In this episode we cover: Amazon Q4 Earnings Walmart Q4 Earnings US Department of Commerce Q4 e-commerce data Discussion of Temu and other Social Commerce News Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. portion at least and you know there’s this.

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Apparel Drop-Shipping Social Commerce Shipping 52

Retail Geek

APRIL 8, 2022

Nearly 10,000 attendees joined more than 600 exhibitors at this years show. Jason: [0:57] I know I feel like listeners should know that your April Fool’s joke is you told me you were there and I kept waiting like at the Starbucks to meet you and you never showed. The show made the move from the Venetian to the Mandalay Bay.

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Payment Services Merchant Services Consumer Fulfillment 59

Retail Geek

MARCH 31, 2021

A weekly podcast with the latest e-commerce news and events. In episode 258 we cover some recent industry news, including new information on owned brands at Amazon, Target, and Bed Bath & Beyond. Jason: [3:34] Yeah it’s it it’s a pretty big expansion so.

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Beauty and Health Apparel Merchant Services Marketing 59