Retail TouchPoints

JULY 14, 2021

A successful ecommerce website exceeds customer expectations when purchasing online, making the experience trustworthy, seamless and easy overall. Different fonts, colors and lack of functional buttons are common mistakes that customers often find discouraging, and they can even prevent sales from happening. Not Prioritizing SEO.

Payment Services 250

Payment Services Checkout Customer Retention Management 250

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. It’s about feeling valued, understood and genuinely catered to, long after the checkout process is complete.

Customer Retention 264

Customer Retention Shipping Customer Experience Checkout 264

I Vend

MARCH 14, 2023

As shoppers return to brick and mortar stores in their drovers, they crave the in-store experience. But this isn’t simply a return to 2019 – the post-pandemic shoppers of 2023 have higher expectations and demands. Checkout – the shopper can avoid queues at the fixed POS, by completing the contactless payments at the mPOS.

Shopping 90

Shopping Point of Sale Payment Services Checkout 90

Inside Retail

SEPTEMBER 4, 2022

That sharing leads to a better overall customer journey and stronger customer retention, as shoppers are exposed to content relevant to their preferences and lifestyle – versus offers that don’t fit their needs or wants. .

Customer Retention 147

Customer Retention Checkout Consumer Promotions 147

V Count

FEBRUARY 2, 2024

When hungry patrons line up at ordering machines or cash registers, their primary concern is speed. To keep pace with customer expectations and maintain restaurant effectiveness, efficient queue management becomes essential. Is it at the order machines or the cash registers? A delicious burger? A cold icy drink?

Checkout 59

Checkout Management Returns Customer Retention 59

I Vend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Retailers need engaging customer experiences to win back this jaded audience.

Customer Experience 52

Customer Experience Checkout Customer Retention Promotions 52

Small Biz Trends

SEPTEMBER 26, 2021

Not only do they handle your business’ cash they also can impact customer retention and prevent fraud. While a well-trained cashier can offer a balanced cash drawer, shorter lines in the checkout aisle, and most importantly satisfied customers. Not Conducting Refund and Return Transactions Correctly.

Payment Services 142

Payment Services Accounting Customer Retention Returns 142

365 Retail

DECEMBER 8, 2022

This is, however, just the start; loyalty requires more than simply having a good website, logical checkout system, or one-off discounts and sales that draw the eye. Forward-thinking brands can drive customer retention levels by delivering scalable, dependable and tailored customer experiences. Less is more (and better).

Customer Retention 52

Customer Retention Promotions Consumer Customer Experience 52

Hyken

FEBRUARY 12, 2024

Thanks to Gen Z, Deeper Connections Will Become the Currency of the Future by AmberNechole Hart (Adweek) Empty ecommerce gets you to checkout fast but gives no reason to return. Jenkins (Social Media Examiner) Want to deliver extraordinary customer care that leads to client retention? Why is connection important?

Customer Experience 56

Customer Experience Customer Retention Checkout Consumer 56

Storis

FEBRUARY 11, 2020

Retail success relies on customer retention. While a store full of customers is ideal, the number that truly counts is how many are loyal to your brand. Repeat customers add value to your business in the form of increased sales, higher conversion rates, and positive word of mouth advertising.

Customer Retention 52

Customer Retention Customer Experience Checkout Advertising 52

Storis

MARCH 21, 2023

In fact, research shows that with follow-up or targeted marketing, approximately 20% of originally unsold guests can become converting customers. Likewise, the goal of retailers today shouldn’t be a singular sale, but rather customer retention. Detailed notes are pivotal in closing sales today or at a later point in time.

Home Furnishings 52

Home Furnishings Checkout Customer Retention Shopping 52

Rain Pros

AUGUST 18, 2023

Customers can easily access different products, compare prices, discover new brands and make purchases from anywhere, anytime, at their own pace. It can differentiate retail stores online and put you ahead of your competitors by ensuring you can deliver the right products faster, to the right place, on time and at the right price.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

Customers can easily access different products, compare prices, discover new brands and make purchases from anywhere, anytime, at their own pace. It can differentiate retail stores online and put you ahead of your competitors by ensuring you can deliver the right products faster, to the right place, on time and at the right price.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Retail Assist

JANUARY 17, 2023

Guest Blog by Sarah Hughes , Co-founder & Director at Datitude. Awareness, appeal and adoption remain low overall and squeezed tech and marketing budgets are likely to be directed towards excelling at the fundamentals – having the right product at the right price, in the right channel at the right time for the right customer. .

Customer Retention 52

Customer Retention Payment Services Loss Prevention Checkout 52

I Love Fashion

MARCH 29, 2021

Apart from the ad campaigns, the right content could open up ventures for the brand to meet new audiences at a minimal cost. Also, if ever questioned by an Fashion eCommerce Marketing store owner to list a number of pain points, three things would be on the top of everyone’s pain list: Products returns. Customer retention.

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Fashion Marketing Jewelry Customer Retention 59

Inside Retail

FEBRUARY 28, 2022

Before joining Shippit, we were using a very clunky system,” says Pippa Joseph, Director at Merchgirls. As a result, this led to an improved customer experience and retention by giving customers peace of mind with consistent delivery experiences. Reduce costs with fulfilment optimisation. What were the results?

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Merchant Services Payment Services Shipping Fulfillment 130

Retalon

AUGUST 22, 2023

GMROI – Gross Margin Return on Inventory Investment Definition GMROI measures how efficient and profitable you are at turning your inventory into gross profit. The higher your GMROI, the better you are at wringing profit from your product mix and inventory levels. is considered healthy across retail categories.

Customer Retention 41

Customer Retention Returns Payment Services Promotions 41

Inside Retail

FEBRUARY 6, 2022

Things start blowing up – processes can’t scale, and the business starts throwing people at the process instead of reinventing what the process should be,” says Boyer. Retailers who adopt a solution like ShipStation’s, says Boyer, can effect a customer-centric approach built on three pillars – speed, flexibility and transparency.

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Shipping Checkout Customer Retention Fulfillment 130

V Count

OCTOBER 5, 2022

Previously, customers used to shop for particular products at a variety of specialized stores. Additionally, to evaluate the overall health of the retail store, however, one looks at the net profit margin. This strategy looks at the perceived value of the retail product or service. Then, you’ll know what to charge.

Customer Retention 52

Customer Retention Markdowns Bundled Pricing Net Profit 52

Hyken

DECEMBER 10, 2021

This week we feature an article by Alp Pekkocak who leads the industry and product marketing for Media & Entertainment at Salesforce. Customer acquisition costs approximately five times more than customer retention, so what steps can companies take to keep the subscribers they already have happily engaged? .

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Checkout Customer Retention Returns Marketing 67

I Vend

APRIL 12, 2022

The European Business Review recently reported , for example, on research that put the cost of acquisition at five times higher than retention. It allows you to target the right customers – for example, a retail store may be sending out discount offers, for example, to every customer.

Payment Services 96

Payment Services Customer Retention Customer Experience Promotions 96

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Retailers are using BI to refine and personalize product-search based on each customer’s preferences. Online fashion and cosmetics retailers can use business intelligence to provide unique recommendations and suggestions for buying a set of products at a discounted price. Increase Customer Retention Rate.

Customer Retention 85

Customer Retention Inventory Management Customer Experience Kiosk 85