365 Retail

DECEMBER 1, 2022

As consumers increasingly turn to online methods of shopping, the physical retail space also needs to be able to adapt to these challenges and keep up with the pace of transformation – meaning customer service and the customer experience must be engaging and worthwhile for in-store shoppers. Empowering store associates .

Customer Experience 84

Customer Experience Checkout Fulfillment Consumer 84

I Vend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Retailers need engaging customer experiences to win back this jaded audience.

Customer Experience 52

Customer Experience Checkout Customer Retention Promotions 52

Retail Focus

JUNE 21, 2023

By investing in technology, bricks and mortar businesses give themselves the best possible chance to survive and even thrive during these economically turbulent times, by encouraging repeat store visits and purchases through enhanced customer experience (CX) and smarter business decisions. Just What Can Technology Do For Business?

Point of Sale 173

Point of Sale Checkout Store Layout Customer Experience 173

I Vend

DECEMBER 13, 2022

Promotions are an essential part of any retailer’s marketing toolkit, and never more so than during the holiday season. They increase sales, build loyalty, and delight customers. iVend for Digital Passes iVend helps retailers get the most from holiday promotions. Increase customer satisfaction by up to 20%.

Promotions 95

Promotions Employee Engagement Checkout Returns 95

Retail TouchPoints

MARCH 21, 2022

Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room. Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience.

Payment Services 263

Payment Services Checkout Supply Chain Management Customer Experience 263

Wiser

DECEMBER 13, 2019

These are the four key elements driving superior customer experience in-store, according to Wiser CEO Andy Ballard. Here’s a sneak peek at what you can read in “ 4 Key Elements Driving Superior Customer Experience In-Store.”.

Customer Experience 78

Customer Experience Checkout Promotions Returns 78

Hyken

APRIL 8, 2022

He shares how retailers can understand the digital customer experience in the retail world. Did you know that 70% of consumers have stopped doing business with a brand following a poor customer experience? An experience through the customer’s buying journey is quite crucial and must be addressed by the retailers.

Customer Experience 62

Customer Experience Payment Services Home Furnishings Fulfillment 62

Retail TouchPoints

MARCH 5, 2024

The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout. Additionally, cardholders who want to join Target Circle 360 will pay the promotional price of $49 rather than the full $99 fee.

Checkout 191

Checkout Returns Shipping Promotions 191

Retail Gazette

FEBRUARY 22, 2024

Artificial Intelligence (AI) is revolutionising the retail industry, fundamentally changing how businesses operate and interact with customers. With the integration of AI-powered technologies, retailers can enhance customer experiences, optimise operations and drive revenue growth.

Inventory Management 120

Inventory Management Checkout Inventory Turnover Promotions 120

Retail TouchPoints

JUNE 26, 2023

It’s hard to believe that the invention of the UPC — first used by railroads almost 100 years ago and then introduced to speed grocery checkout lines back in 1974 — hasn’t changed. Consumers want more information about the products they buy, and retailers want more visibility into the products their customers buy.

Merchant Services 277

Merchant Services Inventory Management Grocer Customer Experience 277

365 Retail

JUNE 1, 2023

This innovation includes the likes of M&S introducing self-service checkouts for clothing, brands offering pre-paid returns, and the introduction of in-store stock check machines, making shopping quicker and easier. By leveraging AI, high street shops can cut queue times with seamless, automated, self-checkout experiences.

Customer Experience 52

Customer Experience Payment Services Checkout Shopping 52

Retail TouchPoints

DECEMBER 16, 2022

As discount shopping app Wish continues its comeback effort , parent company ContextLogic outlined its plans for 2023 at a summit for its merchants — including a major overhaul of the platform’s shipment pricing structure in order to bring down shipping costs for customers.

Shipping 305

Shipping Fulfillment Checkout Fashion 305

Retail TouchPoints

MARCH 9, 2023

Here’s one thing he’s learned about that generation, both at work and at home — they want what they want when they want it. “My For that generation, this,” Hawkins said holding up his cellphone, “is just who they are, and they demand a great experience — they want it now, they want it easy, they want it fast and they want it secure.

Checkout 278

Checkout Marketing Fashion Shipping 278

Retail TouchPoints

OCTOBER 25, 2023

Offering excellent customer service is a business basic at any time of the year, but it’s particularly vital during the holiday season. Holiday is the one time of year when a predictably large percentage of customers are not shopping for themselves , meaning they’re shopping brands and retailers that are outside of their usual pattern.”

Customer Experience 317

Customer Experience Returns Checkout Shopping 317

Inside Retail

AUGUST 1, 2023

It’s no surprise that June data from last-mile delivery platform Shippit showed that people were both spending less on each purchase and making fewer transactions than at the same time a year ago. But it’s not just the retail behemoths that can save money and even improve customer experience with a back-end review.

Customer Experience 246

Customer Experience Department Stores Promotions Checkout 246

Retail Focus

APRIL 18, 2024

This solution allows retailers and brands to take ownership of post-sale communications and deliver branded delivery updates as well as customer engagement and re-targeting opportunities at the moment shoppers are most likely to engage with branded communications, between checkout and delivery.

Management 147

Management Fulfillment Checkout Promotions 147

Retail TouchPoints

MAY 1, 2024

Tailoring the shopping experience to individual preferences, like offering personalized product recommendations and customized promotions, is a psychological strategy that makes customers feel valued and understood, leading to a positive brand perception. Convenience factors greatly in consumer decision-making.

Consumer 304

Consumer Store Layout Customer Experience Checkout 304

Retail TouchPoints

JANUARY 3, 2023

Becoming proficient at navigating these obstacles is key to protecting retail profits. This article reveals effective strategies to safeguard brands’ customers, reputation and revenue moving forward. The retailer is left having to contend with unhappy customers while incurring the expense of gift card fraud.

Merchant Services 303

Merchant Services Payment Services Accounting Checkout 303

I Vend

OCTOBER 10, 2023

Having the ability to predict the future, to know how shoppers are going to behave would make retailers as excited as a child finding a full Santa sack at the end of their bed on Christmas morning. Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix.

Checkout 105

Checkout Inventory Management Payment Services Returns 105

Retail TouchPoints

DECEMBER 18, 2020

Associates play a crucial in the omnichannel customer experience. They create a face for the brand and use their personal experiences and opinions to guide shoppers seamlessly through the decision-making journey. ” Designing a Quick, Hassle-Free Experience. Photo courtesy of Harry Rosen.

Payment Services 312

Payment Services Checkout Customer Experience Planning 312

Retail TouchPoints

MAY 31, 2022

5G is really three things — speed , latency and massive connectivity ,” said Michael Colaneri, a 30-year AT&T veteran who now leads the telecom’s retail business vertical. a retail store] with their own custom networks. Fraud Prevention, Customer Support and More in Real Time. Fast, Frictionless Checkout.

Merchant Services 353

Merchant Services Checkout Shrinkage ATS 353

Inside Retail

NOVEMBER 27, 2023

Conversely, they might spot an item in a store, compare prices on their smartphone, and choose either to take it to the checkout or order it online for home delivery. Amazon has been at the forefront of personalised shopping experiences. Here, we delve deeper into some of the key technologies already steering this change.

Consumer 147

Consumer Checkout Inventory Management Shopping 147

I Vend

OCTOBER 16, 2023

Online shopping is intrinsically more personalized – a customer can be greeted by name, shown previous orders, receive suggestions for items they might like and have their payment details stored for seamless checkout. Retailers can make the most of this trend with promotions focussed on celebrations, festivities and events.

Checkout 105

Checkout Inventory Management Payment Services Returns 105

Retail TouchPoints

JUNE 23, 2023

Increasingly, however, their focus has turned to the large amounts of data processed at the “edge,” and not just transactional information: inventory, sensor, capacity, video, performance — across tens to hundreds of devices in each store. Ultimately, infrastructure designed for the cloud is a poor fit for the edge, and vice versa.

Payment Services 274

Payment Services Customer Experience Promotions Point of Sale 274

Inside Retail

JANUARY 3, 2023

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. At Amazon, algorithms are used to track consumer behaviour and adapt product recommendations based on a wide range of factors.

Payment Services 290

Payment Services Shopping Checkout Kiosk 290

Retail TouchPoints

AUGUST 17, 2021

Over the last year or so we’ve seen retailers and ecommerce sellers adopting AI tools at a frenetic pace. For retailers with high-functioning CRM systems, AI tools are being used to identify opportunities, and increase the lifetime value of customers through compelling offers. For shoppers, AI helps improve the customer experience.

Checkout 306

Checkout Payment Services Customer Experience Inventory Management 306

Retail TouchPoints

JUNE 21, 2022

Before the May 25, 2022 grand opening of Amazon Style — the retailer’s initial venture into fashion brick-and-mortar retail — some thought the Los Angeles space at the Americana at Brand would be dominated by technology and devoid of human interaction. Expanding Checkout Options Beyond In-Store Shopping.

Payment Services 216

Payment Services Checkout Fashion Jewelry 216

Retail TouchPoints

JUNE 12, 2020

It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customer experience. However, we’re seeing some retailers that had never before considered a janitorial program now looking at them. Cleanliness will be looked at in an entirely different lens going forward.

Management 167

Management Loss Prevention ATS Store Operations 167

Retail TouchPoints

JULY 8, 2022

Merchants offering BNPL services experience an average of 20% to 30% higher conversion rates and a 30% to 50% increase in average ticket size. Customers see prices at two critical junctures in the buying process: when they visit a product page and check out. In this sense, payments have earned their spotlight. The best part?

Merchant Services 263

Merchant Services Payment Services Point of Sale Checkout 263

Inside Retail

SEPTEMBER 9, 2021

In this article I explain why and look at three big opportunities for pharmacy in the years ahead. Using loyalty rewards to promote health outcomes. Many pharmacy chains now offer health management apps, which are typically siloed from other parts of the customer experience, in particular the loyalty program.

Promotions 239

Promotions Advertising Management Checkout 239

Retail TouchPoints

NOVEMBER 5, 2020

Mannequins, store layout and even music are all curated to express your brand identity and drive a unique customer experience. . Make sure you’re enticing visitors to take a closer look at what’s “inside” your site by promoting sale items and spotlighting best-selling products the moment a shopper arrives.

Checkout 226

Checkout Store Layout Promotions Accessories 226

Retail TouchPoints

AUGUST 1, 2023

“Fundamentally, digital signage offers the potential for real-time, personalized information, allowing retailers to quickly and easily change pricing, promotions and other information,” said Nick Kramer, Leader of Applied Solutions at SSA & Company in an interview with Retail TouchPoints.

Management 242

Management Promotions Checkout Consumer 242

Retail TouchPoints

MARCH 5, 2024

The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout. Additionally, cardholders who want to join Target Circle 360 will pay the promotional price of $49 rather than the full $99 fee.

Planning 130

Planning Beauty and Health Payment Services Checkout 130

365 Retail

APRIL 18, 2024

This solution allows retailers and brands to take ownership of post-sale communications and deliver branded delivery updates as well as customer engagement and re-targeting opportunities at the moment shoppers are most likely to engage with branded communications, between checkout and delivery.

Management 104

Management Checkout Fulfillment Promotions 104

Inside Retail

OCTOBER 19, 2021

A sudden influx of new customers can mean a bump in revenue – or a wave of fraud or policy abuse. In a recent report , Riskified looked at the impact of the recent shift to e-commerce on fashion retailers. Buy-Now, Pay-Later solutions can also bring in new users that were previously unable to finance an entire purchase at once.

Merchant Services 147

Merchant Services Fashion Payment Services Checkout 147

Retail TouchPoints

APRIL 27, 2021

The opportunity to partner with Adobe is another step forward in the FedEx journey to create an open, collaborative ecommerce ecosystem that will help brands and merchants deliver seamless experiences for their customers,” said Raj Subramaniam, President and COO at FedEx in a statement. “The

Merchant Services 147

Merchant Services Drop-Shipping Payment Services Shipping 147

Inside Retail

FEBRUARY 7, 2023

Marketers used to rely on Facebook and Google to get good traffic volume from one source at a reasonable return,” says Michael Tutek, Preezie’s co-founder and CEO. As a result, brands won’t be able to spend the budget they want on customer experience, which is bad for consumers overall.”

Advertising 246

Advertising Returns Promotions Checkout 246