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Study: How Retailers are Managing the Tug-of-War Between Employee Satisfaction and Profitability

Retail TouchPoints

Employee satisfaction plays a central role in store operations. After all, when employees are happy and engaged, they create more productive and profitable store environments. According to research from Emarketer , U.S.

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The Role of Communication in Streamlining Retail Security Operations

Retail TouchPoints

Fewer false alarms: Don’t waste resources or disrupt store operations unless the threat is real. Clearer accountability: When something occurs, security can use documented recorded channels and logs to trace steps taken during the incident. Retailers can use this accountability to improve response tactics and planning.

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Starbucks Eliminates 1,100+ Jobs as it Seeks to Simplify Support Structure

Retail TouchPoints

Our intent is to operate more efficiently, increase accountability, reduce complexity and drive better integration. We are simplifying our structure, removing layers and duplication and creating smaller, more nimble teams, said Niccol in the layoff announcement. For Q1 of its 2025 fiscal year, which ended Dec.

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Why ‘the truth is in the stores’ for Jeanette Fenske, Woolies director of stores

Inside Retail

Could you share a little bit about the responsibilities of being the director of stores at Woolworths Supermarket? Jeanette Fenske: I’m accountable for all of the Woolworths Supermarket Stores across Australia, so just over 1000 supermarkets, roughly 130,000 team members. With a good balance of candor and accountability.

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How AI-Driven Search and Personalization Boosted AOV 5.5% for Freedom Furniture

Retail TouchPoints

One of the key strategic goals was increasing online sales, which had previously accounted for approximately 6% of all sales. The modernization plan, which kicked off in December 2020, included a digital transformation with a vision for Freedom Furniture to be omnichannel first, Mitchell added in an interview with Retail TouchPoints.

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How The Vitamin Shoppe’s POS Upgrade is Leveling Up its Omnichannel Experience

Retail TouchPoints

Some capabilities that are especially valuable for Vitamin Shoppe as it aims to improve omnichannel alignment and boost basket size include letting customers log into their loyalty accounts at checkout, view their purchase history and access their points, according to Joe Corbin, President and CEO of Jumpmind.

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It’s Time to Confront the Exploitation Behind Ultra-Fast Fashion

Retail TouchPoints

Even when forced labor is identified, accountability is rare, and bad actors simply shift production elsewhere to avoid scrutiny. Demand accountability. Your voice matters in holding fast-fashion companies accountable for propping up their business model with unlivable wages and forced labor.