Retail TouchPoints

JANUARY 12, 2024

The purchase amount is automatically deducted from the employee’s payroll account, a major benefit for doctors, nurses and other staff people who often don’t carry wallets or purses while they’re working. Employees can look up receipts and account balances in the hospital’s badge pay web portal or mobile app.

Payment Services 249

Payment Services Accounting Checkout Apparel 249

Retail TouchPoints

JULY 9, 2021

Online sales continue to explode, and many retailers are slow to the party upgrading old buildings into attractive, energy-efficient buildings that enhance the overall customer experience at retail. Lowe’s signed a renewable energy agreement in November 2018 that will provide for enough energy to power all of its 143 stores in Texas.

Management 264

Management Accounting Customer Experience Finance 264

Retail TouchPoints

APRIL 2, 2024

With 93% of purchases connected to a Treats Rewards account, there was a key business opportunity to bring value straight to customers through the loyalty program,” said PetSmart in a statement.

Accounting 226

Accounting Store Operations Customer Experience 226

Retail TouchPoints

OCTOBER 31, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Established store associates are no strangers to the complexities of omnichannel. Allow associates to focus on their strengths.

Employee Engagement 272

Employee Engagement Store Operations Consumer Management 272

Retail TouchPoints

JANUARY 4, 2023

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. By 2025, mobile sales are expected to account for 44% of retail ecommerce in the U.S.,

Comparison Shopping 267

Comparison Shopping Consumer Shopping Customer Experience 267

Inside Retail

JUNE 20, 2021

At Coles’ Strategy Day on Thursday, the company said this will account for about 60 per cent of capital expenditure (capex), while 20 per cent will go towards 50 store renewals and 20 new stores. Coles will upgrade this offer by adding capacity and converting stores to drive-through wherever possible.

Fulfillment 246

Fulfillment Supermarket Customer Experience Shopping 246

Retail TouchPoints

MARCH 11, 2021

The company plans to gain market share and increase currency-neutral sales by an average of 8% to 10% annually between 2021 and 2025, through an aggressive expansion of Adidas’s already booming DTC business, including ecommerce; digitalization of its operations and stores; an expanded membership program; and an increased focus on sustainability.

Planning 195

Planning Wholesale Sporting Goods Accounting 195

Retail TouchPoints

AUGUST 29, 2023

The cashierless tech has been making inroads at a number of different retailing venues: Sainsbury’s deployed the Just Walk Out technology at a convenience store in November 2021 ; In March 2023 , the technology was reportedly expanding to 200 Panera Bread locations; and Six Flags and Coors Field added Amazon’s cashierless tech in May 2023.

Checkout 205

Checkout Payment Services ATS Accounting 205

Retail TouchPoints

MARCH 24, 2023

The speed at which news spreads about good and bad customer experiences increases every day, and the retail industry remains one of the most competitive.

Management 278

Management Customer Experience Location Accounting 278

Retail TouchPoints

MAY 3, 2023

There is greater demand for transparency and active participation in sustainable practices from retailers across the spectrum, and consumers, especially Gen Z, are holding brands accountable for greenwashing through their spending power.

Visual Merchandising 266

Visual Merchandising Consumer Inventory Management Customer Experience 266

Wiser

JULY 31, 2023

Strategies for Monitoring Planogram Compliance Monitoring planogram compliance is a crucial aspect of retail operations, ensuring that products are displayed in a way that maximizes sales and enhances the customer experience. Market trends, customer behavior, and product performance are dynamic.

Store Layout 145

Store Layout Promotions Customer Experience Inventory Management 145

Retail TouchPoints

JULY 19, 2023

Customers can then support the needs of their local school by rounding up their purchase total and donating the change at checkout, or by purchasing items on a school’s Spark Good Registry.

Shopping 237

Shopping Checkout Accounting Planning 237

Retail TouchPoints

APRIL 10, 2023

“As a growing retailer serving thousands of communities across the country, Dollar General is committed to providing a safe work environment for its associates and shopping experience for its customers,” said the company in a statement shared with Retail TouchPoints. “We

Merchandise Store 224

Merchandise Store Location Accounting Customer Experience 224

Inside Retail

SEPTEMBER 20, 2023

The digital factor According to Wat, customers now enter 90 per cent of their orders digitally, while off-premise consumption, which is a combination of delivery and takeaway, accounts for over 60 per cent of sales. While the company already has 445 million customers , there are at least 1 billion more who are still up for grabs.

Supply Chain Management 130

Supply Chain Management Planning Accounting Store Operations 130

Inside Retail

SEPTEMBER 20, 2023

The digital factor According to Wat, customers now enter 90 per cent of their orders digitally, while off-premise consumption, which is a combination of delivery and takeaway, accounts for over 60 per cent of sales. While the company already has 445 million customers , there are at least 1 billion more who are still up for grabs.

Supply Chain Management 130

Supply Chain Management Planning Accounting Store Operations 130

Retail TouchPoints

DECEMBER 4, 2023

Armed with these insights, retailers can enhance efficiency, reduce employee workloads and streamline operations. This process often consumes a substantial amount of labor, time and cost, accounting for 50%-75% of total operating expenses in a typical retail store.

Operating Expenses 246

Operating Expenses Shipping Accounting Shopping 246

Inside Retail

NOVEMBER 27, 2023

From AI-powered inventory systems to smart carts that personalise in-store shopping, the technological innovations are not only reshaping how retailers operate but also how they interact and engage with their customers. Here, we delve deeper into some of the key technologies already steering this change.

Consumer 147

Consumer Checkout Inventory Management Shopping 147

Retail TouchPoints

JULY 21, 2023

In addition to the fully automated carts, Schnucks will test a Lite version, with customers manually scanning items before placing them in the cart.

Checkout 221

Checkout Promotions Supermarket Accounting 221

Retail TouchPoints

MARCH 1, 2024

We operate our own factory in the Philippines, but we don’t run it as a profit center, so if there’s something that’s important for a brand, we can do small quantities. We also get end-to-end accountability in the supply chain.” Natori also sells via wholesale channels, to luxury retailers such as Neiman Marcus and Bergdorf Goodman.

Department Stores 223

Department Stores Wholesale Finance Apparel 223

Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Artificial intelligence (AI) is a critical component of successful digital and customer transformation. AI Leading The Transformation.

Marketing 271

Marketing Consumer Checkout Customer Experience 271

Retail TouchPoints

AUGUST 23, 2023

Brands that stay nimble and ready to adapt to changing consumer habits and expectations have an advantage in earning customer loyalty. Brands can cultivate consumer devotion by offering a mix of emotional and rational benefits and a personalized customer experience that is seamlessly efficient and enjoyable across all channels.

Drop-Shipping 209

Drop-Shipping Visual Merchandising Consumer Apparel 209

Retail TouchPoints

NOVEMBER 9, 2022

Customers can use either the DoorDash app or website, and members of the Sephora Beauty Insider loyalty program can earn points for these purchases by linking their account on the DoorDash app’s Sephora store page. Items will be fulfilled from Sephora’s 500+ U.S.

Fulfillment 270

Fulfillment Wholesale Accounting Consumer 270

Retail TouchPoints

OCTOBER 2, 2023

Body cams help us hold both the public and our officers accountable,” Bernhjelm added. “She was screaming about this, [but the body cam indicated] that the officer showed up, acknowledged the mom and provided medical care to the son, remaining 100% professional,” he said.

Loss Prevention 244

Loss Prevention Accounting Location Store Operations 244

Retail TouchPoints

JULY 22, 2021

The shopping behemoth accounts for over half the ecommerce market on its own. Lately, the company has been opening several grocery stores in major U.S. At the end of the day, only one certainty remains; the retail industry needs to keep improving its customer experience to stay in the game. .

Payment Services 306

Payment Services Consumer Customer Experience Accounting 306

A1 Retail

SEPTEMBER 27, 2021

The free learning programme across the two-day show has been created to directly address current challenges and issues faced by the retail sector including sustainability, customer experience and business growth.

Payment Services 80

Payment Services ATS Customer Experience Fulfillment 80

Retail TouchPoints

AUGUST 9, 2022

For example, solutions that can understand the difference between making an appointment for a brand-new shopper versus one for a long-time customer with a favorite time slot and service person is critical to “showing you understand that customer well,” she added.

Advertising 293

Advertising Accounting Consumer Location 293

Retail TouchPoints

MARCH 4, 2021

Self-isolating customers without access to the internet or a Morrisons.com account could call through Amazon Connect to order groceries over the phone — no account or internet needed. This shopper has grown accustomed to personalized shopping experiences with their favorite retailers. The Retail Butterfly.

Shopping 252

Shopping Grocer Accounting Store Operations 252

Retail TouchPoints

NOVEMBER 3, 2023

Starbucks also plans to continue to drive visitor interest through ongoing product innovation, growing its coffee and core menu through “customization and personalized marketing.” In fact, beverage innovations now account for 85% of beverage sales, the company shared. million in the U.S.,

Planning 259

Planning Returns Marketing Accounting 259

365 Retail

MAY 4, 2023

The roll-out involves 400+ Lindex-stores across the Nordics, the United Kingdom, and Eastern Europe. As part of the deployment, Nedap will provide Lindex with its iD Cloud platform to help streamline its inventory management and enhance the customer experience.

Fashion 57

Fashion Inventory Management Accounting Store Operations 57

Retail TouchPoints

NOVEMBER 29, 2023

An industry veteran of 20+ years, Vanskiver most recently served as VP, National Accounts at Johnson Controls (formerly TYCO Integrated Security). He is responsible for increasing the company’s U.S. market share through channels-to-market, with a focus on designing a best-in-class sales strategy.

Location 260

Location Accounting Shopping Marketing 260

Retail TouchPoints

JUNE 4, 2020

“It will be imperative that employees know what is being done by corporate to maintain their safety, as well as what their responsibilities are to maintain consumers’ safety,” noted Lisa Britton-Poppler, Senior Account Relationship Manager at Opterus. That starts with the associate every time.

Management 185

Management Fulfillment Store Operations Consumer 185

Retail TouchPoints

SEPTEMBER 29, 2020

To make it easier for customers who no longer wanted to interact with another person for health or safety reasons, Brazeal suggested that retailers tap their ecommerce systems “to self-navigate that product journey” in stores. Pandemic Has Accelerated Need for Both Short- and Long-Term Innovation.

Payment Services 269

Payment Services Fulfillment Location Shipping 269

Retail TouchPoints

DECEMBER 22, 2020

Walmart also is enhancing other aspects of its return policies: For items bought anywhere — online, in-store or from a third-party vendor — customers can start their return process on Walmart.com or via the app.

Returns 239

Returns Drop-Shipping ATS Shipping 239

Small Biz Trends

DECEMBER 6, 2022

Once the payment is processed, the money is deposited into relevant accounts. Sale POS systems may also have additional functionality, including payroll, employee management, and customer tools such as loyalty programs. Retail pos systems are crucial for providing a friction-free customer experience.

Point of Sale 115

Point of Sale Payment Services Merchant Services Inventory Management 115

Retail TouchPoints

SEPTEMBER 14, 2023

Target debuted a larger store concept in October 2022 that includes backroom fulfillment space 5X larger than previous stores of a similar size. Target stores fulfill more than 95% of the retailer’s digital orders and same-day services, accounting for over 10% of the retailer’s overall sales.

Fulfillment 262

Fulfillment Shipping Supply Chain Management Consumer 262

Retail TouchPoints

SEPTEMBER 23, 2021

That’s a lot to account for, and certainly not something that can be tackled all at once. The company provides the tools and the resources, but how that is executed, what the employee experiences and what the customer experiences is entirely up to the store.

Management 265

Management Customer Experience Fashion Accounting 265

Retail TouchPoints

SEPTEMBER 1, 2020

According to the C+R Research report , 45% disinfect their groceries when they get home; one-third feel more can be done to sanitize stores; and half believe more should be done to keep store employees safe. How, when and what a retailer cleans gives customers an impression of store operations.

Shopping 279

Shopping Consumer Management Accounting 279