Retail TouchPoints

AUGUST 19, 2020

However, Target’s brick-and-mortar stores proved to be essential elements in the retailer’s overall growth, fulfilling more than 90%. Same-day services, including order pickups, drive-ups and its Shipt subsidiary, grew 273% and accounted for approximately six percentage points of total company comp sales growth.

Fulfillment 313

Fulfillment Accounting Returns Consumer 313

Inside Retail

JUNE 20, 2021

At Coles’ Strategy Day on Thursday, the company said this will account for about 60 per cent of capital expenditure (capex), while 20 per cent will go towards 50 store renewals and 20 new stores. Hassing said the retailer is on track with the development of its customer fulfilment centres (CFCs) in Melbourne and Sydney.

Fulfillment 246

Fulfillment Supermarket Customer Experience Shopping 246

Retail TouchPoints

SEPTEMBER 29, 2020

To make it easier for customers who no longer wanted to interact with another person for health or safety reasons, Brazeal suggested that retailers tap their ecommerce systems “to self-navigate that product journey” in stores. Marketplaces offer a number of options for brands to tell their stories, Hinek noted: Amazon.

Payment Services 269

Payment Services Fulfillment Location Shipping 269

Retail TouchPoints

MAY 29, 2020

Nordstrom, like many other department stores, had a much weaker quarter: overall sales fell 40% , with full-price locations dropping 36% and the off-price division declining 45%. The declines were attributed to store closures, though the retailer has reopened about 40%.

Department Stores 154

Department Stores Operating Expenses Store Operations Apparel 154

Retail TouchPoints

SEPTEMBER 1, 2023

It could be problematic for a retailer if a brand can’t fulfill orders or support the brand in their stores, resulting in retailers offering their shoppers recognized household names across their network of stores.

Marketing 244

Marketing Consumer Fulfillment Accounting 244

Retail TouchPoints

SEPTEMBER 1, 2023

It could be problematic for a retailer if a brand can’t fulfill orders or support the brand in their stores, resulting in retailers offering their shoppers recognized household names across their network of stores.

Marketing 242

Marketing Consumer Fulfillment Accounting 242

365 Retail

NOVEMBER 3, 2023

Majestic’s fleet is integral to fulfilling the growing number of online orders and servicing its expanding B2B portfolio, which includes over 3,000 on-trade venues throughout the UK. Each of Majestic’s 207 stores operates with a dedicated delivery van, and 60% of orders placed on its website are dispatched from these local stores.

Fulfillment 109

Fulfillment Accounting Store Operations Shopping 109

Retail TouchPoints

JUNE 4, 2020

These priorities fall under five key areas : Store safety and sanitation ; In-store service and engagement ; Flexible fulfillment and last mile experiences ; Cross-functional and team-based communication and collaboration ; and Empathy- and community-based culture creation. Associates Also Must Provide A Welcoming Atmosphere.

Management 185

Management Fulfillment Store Operations Consumer 185

Retail TouchPoints

AUGUST 29, 2023

The cashierless tech has been making inroads at a number of different retailing venues: Sainsbury’s deployed the Just Walk Out technology at a convenience store in November 2021 ; In March 2023 , the technology was reportedly expanding to 200 Panera Bread locations; and Six Flags and Coors Field added Amazon’s cashierless tech in May 2023.

Checkout 205

Checkout Payment Services ATS Accounting 205

Retail TouchPoints

JANUARY 17, 2024

launch of its As-is online service in April , which allows Ikea Family members to shop for gently used products; Expansion of its Buy Back & Resell service to additional stores; Opening ultra-fast EV chargers at several stores, with plans to install a total of 500 public chargers and 300 fleet chargers in coming years; Contributing more than $2.5

Planning 147

Planning Location Accounting Shopping 147

Retail TouchPoints

FEBRUARY 23, 2021

Digital accounted for 44% of net sales in Q4 2020, and the retailer also highlighted the fact that 25% of its digital sales were fulfilled from its brick-and-mortar stores via curbside pickup and same-day delivery. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy.

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

NOVEMBER 20, 2020

“We believe you need to have a safe environment or not [and that] we should be held accountable to health and safety standards. And we stand by those.”. We have a flexible business model that enables us to remain relevant to our customers,” said Gennette.

Fulfillment 154

Fulfillment Accounting Location Shopping 154

A1 Retail

SEPTEMBER 27, 2021

The UK digital retail show combines insightful conferences with practical hands-on training on all aspects of online retailing – from eCommerce, mCommerce, and payments to fulfilment, international growth, B2B plus the latest in AR, VR and other disruptive technology.

Payment Services 80

Payment Services ATS Customer Experience Fulfillment 80

Retail TouchPoints

MAY 4, 2021

In order to account for uncertainty, retailers should emulate software developers and adopt an agile approach to shopping, one that focuses on iterations and testing. Even a “dark store,” which is a store in name only, can create some buzz. That kind of space should be dedicated to fulfilling online orders — and that’s all.

Planning 286

Planning Checkout Shopping Consumer 286

Retail TouchPoints

NOVEMBER 4, 2021

And so once again alternative fulfillment solutions such as curbside pickup and buy online, pick up in-store will be critical to holiday success, although this year retailers are ready. People tend to want to do that type of transacting on a laptop or a desktop where they can have multiple windows open versus a smartphone.”.

Consumer 264

Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

AUGUST 3, 2020

Two years later, as consumers adapted to shutdowns designed to stem the spread of COVID-19, EY recognized that the speed of consumer transformation had greatly accelerated and that new research was needed, explained Jeff Orschell, EY’s Americas Retail Leader and Global Account Leader, in an interview with Retail TouchPoints.

Consumer 278

Consumer Fulfillment Retail Trends Shopping 278

Retail TouchPoints

AUGUST 14, 2020

Stores will be critical again this year, but more as fulfillment centers providing curbside pickup, BOPIS or other contactless transactions. There’s a massive shift to personalization localization: 85% of consumers say that they find operational updates and messages important, almost critical, during this time.

Marketing 271

Marketing Consumer Checkout Customer Experience 271

Retail TouchPoints

DECEMBER 4, 2023

Armed with these insights, retailers can enhance efficiency, reduce employee workloads and streamline operations. This process often consumes a substantial amount of labor, time and cost, accounting for 50%-75% of total operating expenses in a typical retail store.

Operating Expenses 246

Operating Expenses Shipping Accounting Shopping 246

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

The same applies to B2B marketing when you rely on ABM (Account-Based Marketing) to target corporate accounts, decision-makers, etc. Retention takes center stage for retail businesses ; retailers can enhance their post-purchase experiences, streamline fulfillment, and increase their communications with current customers.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94

Retail TouchPoints

MAY 10, 2022

Are your store locations surrounded by trees that might fall on a power line? And what are the chances that your vendors and supply chain will be unable to fulfill their commitments in inclement weather? Access geo-specific studies and climatology reports that confirm the greatest weather-related risks where a business operates.

Planning 252

Planning Location Fulfillment Management 252

Retail TouchPoints

JULY 14, 2020

We’ve created multiple Instagram accounts that target different parts of the world. To adjust for this volume, we have changed some fulfillment, shipping and customer service capabilities. We have a strong global presence and we are in the “good” malls; if you go to the good mall and to the good store you can find LUXIE.

Checkout 191

Checkout Fulfillment Shipping Payment Services 191

Retail TouchPoints

JANUARY 8, 2024

Finally, according to the same report, internal theft accounted for 29% of shrink in 2023, while 27% was attributed to errors and process failures. As a result, retailers should rely on artificial intelligence and exception-based reporting to notice patterns in their losses, intervene, and deter offenders from coming back.

Loss Prevention 230

Loss Prevention Returns Point of Sale Shipping 230

Retail TouchPoints

AUGUST 16, 2021

By some accounts, the costs associated with returns can be over 8% of the total sales in consumer goods. We know too well, ‘If I can’t measure it, I can’t manage it,’ and that measurement should not terminate at fulfillment. What are the labor costs, holding costs, handling costs and transportation costs? But don’t stop there.

Returns 336

Returns Drop-Shipping Consumer Apparel 336

Retail TouchPoints

DECEMBER 22, 2020

Walmart also is enhancing other aspects of its return policies: For items bought anywhere — online, in-store or from a third-party vendor — customers can start their return process on Walmart.com or via the app.

Returns 239

Returns Drop-Shipping ATS Shipping 239

Retail TouchPoints

AUGUST 23, 2023

Technology that recognizes loyal customers and harmonizes their interactions across channels helps brands acknowledge, reward, surprise and delight customers in every interaction — in-store, in-app and in meta spaces in between.

Drop-Shipping 209

Drop-Shipping Visual Merchandising Consumer Apparel 209

Retail TouchPoints

MAY 3, 2023

There is greater demand for transparency and active participation in sustainable practices from retailers across the spectrum, and consumers, especially Gen Z, are holding brands accountable for greenwashing through their spending power.

Visual Merchandising 266

Visual Merchandising Consumer Inventory Management Customer Experience 266

Retail TouchPoints

JANUARY 22, 2021

In 2019, for example, internet grocery purchases accounted for only about 3% of total sales, according to a Deutsche Bank Securities report. After experiencing a surge in orders, the company is continuing to hire temporary staff at its fulfillment centers to meet demand. This type of labor shift can occur within the same company.

Consumer 198

Consumer Telecommunications Fulfillment Customer Experience 198

Retail TouchPoints

OCTOBER 23, 2020

Now may be the perfect time for more DTC brands to explore physical retail — in a post-COVID-19 landscape with prime real estate more affordable than ever, and shoppers seeking social interaction as they become comfortable visiting retail stores again. They expect convenience and the ability to fulfill their shopping needs immediately.

Shopping 219

Shopping Returns Location Consumer 219

Retalon

SEPTEMBER 22, 2021

Instead of only shipping to customers’ homes, retailers let online customers shop from their local and online store’s inventory and pick up their orders from their closest brick-and-mortar location the same day. A retail fulfillment process that is known as BOPIS — Buy Online, Pickup In-Store. What is BOPIS?

Fulfillment 41

Fulfillment Payment Services Inventory Management Shipping 41

Retail TouchPoints

JUNE 12, 2020

After setting up an account, members can place their orders via the Sam’s Club app or at samsclub.com, selecting from items marked “Pick up in Club.”

Supermarket 152

Supermarket Accounting Shopping Location 152

365 Retail

JUNE 17, 2022

A Workshop Studio session at DELIVER featuring Matthew Blackhurst-Evans, Digital Project Lead at Lush; Tom Anastasi, Director of Sales Northern Europe at delivery and fulfilment platform Bringg and Graham Smith, Strategic Account Director at last mile delivery network Gophr.

Supply Chain Management 52

Supply Chain Management ATS Fashion Fulfillment 52

Theatro

APRIL 5, 2023

In both cases, Sunshine Ace Hardware lacked the necessary technology to set up a fully connected workforce and eliminate the communication gaps that were negatively impacting employee engagement, productivity, responsiveness, and store operating efficiencies. If they can get faster service somewhere else, they’ll go there.

Employee Engagement 52

Employee Engagement Management Location Accounting 52

Retail TouchPoints

FEBRUARY 10, 2022

RTP: How do you account for the outsized impact The Great Resignation is having on retail? One of the things that came out of the show was we started The Vitamin Shoppe Cares Foundation , so if employees have a personal hardship and they need help, we wanted to provide a forum for them to get that help.

Inventory Management 310

Inventory Management Beauty and Health Management Planning 310

Retail TouchPoints

DECEMBER 8, 2022

Before I knew it, I had three different accounts, three different shipping minimums and three boxes. The true innovation in the NA space is creating a sense of familiarity for the consumer, like going to their local wine and liquor store. Store-Based Fulfillment Keeps Costs in Check. and high-end partnerships.

Fulfillment 267

Fulfillment Customer Experience Marketing Consumer 267

Retail Next

OCTOBER 1, 2019

Additionally, the Amazon customer service team operates a dedicated Twitter account that’s always staffed and provides multilingual support. All the merchandise goes into either a sortable or nonsortable fulfillment center. The options typically presented are phone — via a 24-hour number — email or live chat.

Drop-Shipping 52

Drop-Shipping Shipping Fulfillment Consumer 52

Retail Next

APRIL 1, 2021

Fulfillment. Nordstrom continues to roll out of Nordstrom Local stores where you order online and then pick up in these neighborhood locations that offer express alterations and their legendary customer service. Allbirds (via Shopify), to highlight one retailer, offers pick up in store and fulfills orders via ship from store. .

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40

Shopper Motion

MARCH 10, 2020

This is not to say that retailers have not tried other means of measuring a customer’s in-store experience in the past. Take, for example, some retailers make use of loyalty cards which were a great way to understand more about their customers , but they only took into account the consequences of the experience (sales).

Supermarket 52

Supermarket Accounting Shopping Location 52