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Walmart Offers Free At-Home Pickups for Online Product Returns

Retail TouchPoints

Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app. Customers without access to a printer at home can choose the “Drop off at FedEx” return method.

Returns 252
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Retail’s Future is Phygital

Retail TouchPoints

Canada Goose’s Toronto store gives shoppers an idea of what it might be like to visit Antarctica by inviting shoppers to travel through a virtual snowstorm, a cold room that reaches -12°C (about 10°F), and a virtual mountain pass via an interactive floor that simulates ice cracking underfoot.

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Consumers Turn to BNPL, BOPIS to Cope with Rising Prices and Supply Chain Uncertainty

Retail TouchPoints

In the last decade, there has been 5X higher growth in debit card volume than credit cards, and in the previous year or two, spending on credit cards dropped 50%.”. Consumers want to avoid a situation where they’re hunting around for a product in-store and waiting in long lines in this pandemic-type environment.

Consumer 264
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Returns: The Hidden Opportunity for Retail

Retail TouchPoints

This was rendered possible as retailers and brands offered low-cost shipping, unlimited holding periods and easy returns. Whether it takes the form of prepaid return labels, easy return drop-off locations or returns packaging, the consumer expects to be able to send back inventory — for whatever reason or no reason at all.

Returns 336
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Retail Consumer Behavior Patterns and Shifting Dynamics: The Future of Retail & Retail Trends

RETAIL MANAGEMENT SOFTWARE

In an industry where traditional store-based retailing is still predominant, manufacturers are coping with the changing dynamics of consumer behaviors, business models; and automation. The same applies to B2B marketing when you rely on ABM (Account-Based Marketing) to target corporate accounts, decision-makers, etc.

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3 Amazon Practices to Mimic — and 2 to Drop

Retail Next

Here are three of the company’s practices you can mimic, and a couple that are best to drop. If they want to communicate with a person, doing that is as easy as answering a few questions from drop-down menus, then choosing the preferred method of contact. DROP: Alleged Poor Treatment of Workers.

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In the Wake of ‘Returnageddon’ Retailers Seek New Solutions to an Age-Old Problem

Retail TouchPoints

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. Retailers across the U.S.

Returns 312