Remove Accounting Remove Fashion Remove Returns
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Asos under fire after shutting customer accounts over returns rule

Retail Gazette

Asos is facing a social media backlash after closing a number of customer accounts it says repeatedly violated its fair use policy. The online fashion giant’s account closures have left many shoppers confused and frustrated, sparking a wave of customers rushing to social media to complain. “We Has anyone else had this?”

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Tackling the Growing Problem of Fashion Returns Earlier in the Supply Chain

Retail TouchPoints

A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want. In trying to accommodate all customer demands while simultaneously fighting for market share in a rapidly expanding and competitive fashion industry, retailers are relaxing their return policies.

Returns 328
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Millennials will return a quarter of all Black Friday fashion purchases, according to True Fit’s research

A1 Retail

Millennials and Gen Z shoppers are expected to be the highest returning demographics when it comes to sending back fashion purchases bought on Black Friday this year, according to the latest research by True Fit , the AI-driven platform that decodes size and fit for shoppers and fashion retailers.

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How Shanghai Fashion Week is weaving global narrative

Inside Retail

With its theme of Ya (Elegance), EP Yayings Autumn/Winter 2025 collection opened this seasons Shanghai Fashion Week, together with an alluring performance by a traditional Kunqu Opera singer and a guitar soloist. This was Chinas fashion industry, dressed in its cultural inheritance, stepping onto the world stage.

Fashion 130
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How AI-Driven Search and Personalization Boosted AOV 5.5% for Freedom Furniture

Retail TouchPoints

But the merchant was suffering from a bit of an image problem that made it seem fusty and old-fashioned, a situation that led to a companywide turnaround plan initiated in 2020. One of the key strategic goals was increasing online sales, which had previously accounted for approximately 6% of all sales.

Kiosk 253
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The Iconic CEO Jere Calmes on the company’s year of major change

Inside Retail

Australia and New Zealands leading pureplay online fashion, lifestyle and sporting destination has had a year of evolution; with seemingly smooth transitions overhauling the businesss order warehouse management system (OWMS), building a new B2B platform business and tackling the intricate returns issue.

Returns 214
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Serial Returners and Refund Fraudsters: How Brands are Fighting Back With Data Insight

Retail TouchPoints

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

Returns 277