Retail TouchPoints

JUNE 13, 2022

has fortified its omnichannel functionalities with same-day BOPIS, ship-from-store and pre-order offerings, deploying a new order management system (OMS) from HotWax Commerce. Steve Madden, which offers fashion footwear, accessories and apparel for men, women and children, operates 120 stores in the U.S. Steve Madden, Ltd.

Accessories 238

Accessories Apparel Shipping Fashion 238

Retail TouchPoints

OCTOBER 18, 2024

Additionally, exclusive Diamond offers now include: Free shipping on all orders over $50 ; 15% off a member’s first order; 10% off The 8 Dress Edit Little White Dress Collection , an expanded and curated assortment for pre- and post-wedding events; and 10% off dresses for the bridesmaids, mother of the bride, wedding guests and flower girl, as well (..)

Finance 290

Finance Accessories Shipping Accounting 290

Retail TouchPoints

OCTOBER 10, 2023

The National Basketball Association’s Charlotte Hornets have debuted a Virtual Fan Shop that will allow fans to interact with each other virtually as well as browse and purchase fan gear that will then be shipped to their home in the real world.

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Shopping Shipping Accessories Apparel 261

Retail TouchPoints

MAY 2, 2023

The Container Store has debuted its Closet Clean Out resale program for apparel and accessories, powered by the ThredUp Resale-as-a-Service solution. Container Store customers can pick up a ThredUp Clean Out Kit at any of the retailer’s 97 stores or generate a prepaid shipping label from containerstore.thredup.com.

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Payment Services Apparel Shipping Accessories 278

Retail TouchPoints

SEPTEMBER 19, 2023

In fact, BOPIS became the new norm for items across all categories, from footwear and apparel to accessories, home goods, furniture and more. This created a ripple effect for retailers that were experiencing a higher volume of ecommerce orders and had to leverage stores as fulfillment centers to process and ship online orders.

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Store Operations Shipping Fulfillment Store Layout 278

Inside Retail

FEBRUARY 26, 2025

However, success requires more than just shipping products internationally; its about tailoring the brand experience to resonate with local audiences. Understanding cultural nuances, optimising marketing strategies for different regions, and providing localised customer support is vital.

Fashion 147

Fashion Payment Services Customer Experience Shipping 147

Inside Retail

JULY 7, 2021

To keep up with its expansion, Peachymama needed a more efficient and customised shipping process. The integration of Shopify and ShipStation has led to a more efficient and customised shipping process for Peachymama. Through customised setup and automation, ShipStation’s order tags help improve the fulfilment experience.

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Fulfillment Shipping Accessories Marketing 221

Retail Focus

MARCH 7, 2025

Chatbots and Customer Support : AI-powered chatbots provide instant customer service, answering queries and assisting with purchasing decisions 24/7. Benefits of AI and ML: Improved Customer Experience : Personalized shopping experiences enhance customer satisfaction and loyalty. What is social commerce?

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Social Commerce Payment Services Inventory Management Consumer 130

Inside Retail

JUNE 27, 2024

To optimise the customer experience and business model Bydee’s UK site went live last week, with a few tweaks tailored to the northern hemisphere. From then on it was about how the next print would be created and how it would be marketed and delivered to customers.

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Fast Fashion Shipping Wholesale Fashion 263

Inside Retail

JULY 31, 2024

Innovative, tech-driven e-commerce strategies can help optimise retail business models, and businesses that engage staff in this pursuit are best placed to improve theenhanced customer experience and simultaneously encourage talent retention. So for us, it is focusing on what our customers need,” Kore added. “We

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Fast Fashion Customer Experience Fashion Fulfillment 279

Retail TouchPoints

SEPTEMBER 21, 2020

The DSW shop-in-shops will span 1,200 square feet and stock approximately 200 footwear styles that customers can try on, with 100. The digital wall will showcase the season’s top trending shoes, which shoppers can order using a QR code from dsw.com and have shipped to their homes. more options available from the digital showroom wall.

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Supermarket Shopping Accessories Apparel 222

Retail TouchPoints

APRIL 25, 2023

As with all next-gen tech, there have been some early adopters, especially in the realm of fashion, footwear and accessories, that are already employing 3D and AR to enhance the ecommerce experience. Digital collections can include a wide range of products, from clothing to accessories, which exist solely in the digital space.

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Drop-Shipping Accessories Customer Experience Consumer 277

Inside Retail

NOVEMBER 9, 2022

According to McGahan, Strand has modernised its processes, and invested heavily in its product range, branding, digital experience, customer experience and its people. Staff don’t want to jump ship anymore, they want to stay and keep growing within the business they love,” she said.

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Fashion Accessories Point of Sale Shopping 246

Retail TouchPoints

AUGUST 23, 2021

The turmoil also proved that mobile technology enables needed flexibility in times of disruption and drives superior customer experiences that make retailers more competitive. A lasting effect of the pandemic is that it’s increased customer demand for more options and raised expectations for more personalized experiences.

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Payment Services Location Customer Experience Management 264

Retail TouchPoints

JUNE 1, 2021

The platform launched two months later with vetted sellers across a set of targeted categories including apparel, home, beauty and accessories. For some companies this does mean pushing through some conservatism and realizing that more sellers equals more GMV and a more satisfying experience for customers,” said Sawyer.

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Drop-Shipping Shipping Consumer Department Stores 299

Inside Retail

JULY 24, 2024

Elevating the customer experience, going global and tapping into marketplaces were the common threads connecting the keynotes on day one of Online Retailer, Australia’s largest e-commerce conference and expo in Sydney. For example in Germany, 89 per cent of customers that shop on Revolve choose German as a checkout language.

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Customer Experience Checkout Marketing Shipping 264

Inside Retail

JUNE 13, 2023

NL: It offers customers access to exclusive benefits, including personal shopper services, regular discounts and offers, as well as complimentary express shipping. How do you approach customer service at YNAP? Can you provide any concrete examples of how you go above and beyond to deliver a great customer experience?

Merchant Services 245

Merchant Services Payment Services Fashion Customer Experience 245

Retail TouchPoints

AUGUST 5, 2024

The Paper Store promises top-notch customer service in its 100+ brick-and-mortar stores, with associates helping shoppers choose from its widely varied assortment of apparel, accessories, jewelry, water bottles and even packaged food from Stonewall Kitchen (along with paper, pens and school supplies, of course).

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Inventory Management Point of Sale Promotions Jewelry 264

Retail TouchPoints

JUNE 10, 2020

Returns Abuse And Customer Expectations. For example, consumers shopping for apparel and accessories frequently use in-store and online returns and deem these options to be very important (55%). Merchants need to strike a balance between improving the customer experience and preventing abusive behaviors.

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Returns Merchant Services Drop-Shipping Accessories 179

Inside Retail

APRIL 1, 2025

The Reject Shops Cahn highlighted that even though there was relief on the cost of international shipping rates over 2024, there is still some volatility in the rates. The question retailers should ask is: What changes will elevate the customer experience and also deliver on the bottom line? Download the full report here.

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Finance Promotions Markdowns Drop-Shipping 130

Retail TouchPoints

OCTOBER 3, 2023

Since launching Authenticity Guarantee , we’ve solved the biggest pain point for buyers and added more protections for sellers and transformed the entire experience.” These include automotive parts and accessories , handbags , sneakers , watches and trading cards. Those startups do not have 132 million buyers worldwide.

Merchant Services 279

Merchant Services Accessories Customer Experience Consumer 279

Retail TouchPoints

DECEMBER 9, 2020

has responded to this shift through our cutting-edge approach to prioritize technology, customer experience, design and environmental integrity. offering a comprehensive collection of products for every room of the home, such as dining suites, coffee and side tables, chaise longues, office suites and home accessories.

Home Furnishings 191

Home Furnishings Accessories Shipping Consumer 191

Inside Retail

MARCH 19, 2024

While it was important to drive volume through e-commerce, it was important to improve the overall customer experience. Prior to this, we didn’t have the structure right, so it [the previous customer experience] really held us back in what we did,” he said.

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Customer Experience Boutique Marketing Shipping 243

Retail TouchPoints

SEPTEMBER 16, 2022

Bliss explained that the majority of Gen Z has purchased a virtual product and that they are buying branded merch in the metaverse: approximately 40% of Gen Z consumers have purchased apparel and accessories for their avatars. And of course, we could not write about Gen Z without mentioning sustainability.

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Consumer Thrift Store Marketing Fashion 328

Retail TouchPoints

JANUARY 26, 2023

Putting an emphasis on creating a great customer experience while also giving back to the world is common practice for retailers today, but Kendra Scott has been taking this approach since it was created two decades ago. We knew that COVID was going to be a catalyst to potentially change that industry — which it has.

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Jewelry Wholesale Customer Experience Fashion 278

Retail TouchPoints

MARCH 2, 2022

A $5,000 Gucci purse is probably off the table, but a more affordable accessory may be a great product to use for influencer outreach. What may be less immediately obvious is that this group is 80% more likely to shop from DTC brands that will ship directly to their homes.

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Returns Consumer Shipping Shopping 244

365 Retail

FEBRUARY 24, 2025

The user-friendly design at Vape Delivery allows customers to easily browse categories and locate their desired items to finalize their orders using only a few interactions with the interface. Stores use superior search options alongside detailed descriptions and exceptional image quality to enable customers to make quick decisions.

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Accessories Checkout Shipping Shopping 52

Inside Retail

MARCH 26, 2024

For vendors, it means lost sales and products, as well as double shipping costs. Clothing returns – which are high, due to bracketing, in which customers buy several sizes – take around three times longer to inspect. For shoppers, they mean dissatisfaction and the hassle of having to post something and wait for a resolution.

Returns 130

Returns Supply Chain Management Accessories Customer Experience 130

Inside Retail

FEBRUARY 11, 2024

Customer experience LSKD has ‘audacious’ growth plans for the next few years and Shaughnessy is expected to play a key role in helping the brand create a unique in-store experience and ensuring the right products are stocked in each store. “A It also took home the award for outstanding growth.

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Planning Drop-Shipping Customer Experience Wholesale 264

Retail TouchPoints

NOVEMBER 16, 2020

Since 60% of 18 to 25-year-olds report giving up on a retailer after having difficulty returning a product, finding the right way to reduce returns while maintaining high customer satisfaction is essential, albeit difficult. The key way to accomplish this is by ensuring the product fits correctly before it’s even shipped.

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Fashion Returns Boutique Shopping 234

Inside Retail

MARCH 16, 2022

Designerex co-founder Costa Koulis said the brand’s traditional e-commerce shipping outcomes were not equipped to service the fast-growing demand for marketplaces – and especially one where every item sent to a customer needs returning.

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Returns Shipping Customer Experience Consumer 130

Retail Focus

SEPTEMBER 26, 2024

Therefore, it enhances the customer experience regardless of the shopping centre. These ships are famous for selling exclusive merchandise related to the event type. Immersive Experiences Many sellers leverage the immersive feature of gamified shopping to enhance customer experience.

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Kiosk Customer Experience Accessories Location 130

Inside Retail

JULY 31, 2022

The physical hoodie takes AR further, with target markers on the sleeves and a QR code on the front activating an AR experience. For the lucky ones, their physical item will be shipped in September. This allows the user to add effects such as customisable virtual wings attached to the hoodie.

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Apparel Drop-Shipping Fashion Shipping 239

Inside Retail

MAY 22, 2022

Since the pandemic reared its head, we’ve seen cargo ships rerouted, entire countries wiped off theB delivery map, and estimated shipping times pushed back weeks or even months. Impulse purchases, for example, are smaller, functional items that customers need no matter the time of year: from lip balm, to mirrors, to hair scrunchies.

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Shipping Returns Accessories Apparel 130

Inside Retail

JULY 19, 2023

We talk about our online store as a window to the world, and we now ship to over 80 countries,” Rodgers said. “I I think all brands really care about how they can provide the best possible customer experience – and a uniform plays a key part in how a brand presents itself,” she said. “If

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Planning Telecommunications Fashion Wholesale 246

Inside Retail

NOVEMBER 29, 2022

The retailer started the process of upgrading its backend systems in 2019, with the relaunch of its e-commerce site in Australia to one that was more responsive on mobile and could integrate better with third-party platforms, such as shipping and freight. “We Improving the customer experience.

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Payment Services Fulfillment Checkout Fashion 245

Inside Retail

FEBRUARY 7, 2023

As a retail designer, it was inspiring to see so many brands think outside the box when it comes to creating unique customer experiences. It is aimed at Millennials and Gen Z and features casual menswear, womenswear, homewares and accessories. Here are a few of my favourites from my visit. Ader Error in Seoul.

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Shipping Fashion Accessories Location 130