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Five Below Taps Forever 21 CEO to Lead Company

Retail TouchPoints

Park has been CEO of Forever 21 since 2022. She led a brand refresh for the fast fashion retailer, focusing on younger consumers with a social-media-first approach to customer engagement. Under her leadership, Forever 21 launched omnichannel capabilities , social commerce and a metaverse partnership with Roblox.

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NRF Big Show 2022 Returns to In-Person Format Despite COVID Challenges

Retail TouchPoints

Against daunting odds, the 2022 Na tional Retail Federation Big Show once again brought retailers and suppliers face to face IRL from Jan. 16-18 at New York City’s Javits Center. The 112 th annual show featured 190 sessions, more than 300 speakers and 700+ exhibitors. Leadership Lessons. Upcoming NRF Events.

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3 Predictions for the Future of Omnichannel 

Retail TouchPoints

The latest report, which was released in December 2021, found that not only are retailers selling through branded ecommerce sites ( 76% ) and stores ( 65% ), they also are using other channels including social commerce ( 43% ), mobile websites/apps ( 36% ) and marketplaces ( 35% ).

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How a Reactive Omnichannel Strategy can Help you Capitalize on Reactive Buying Trends

Retail TouchPoints

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. Social commerce metrics are up in 2023 , with a 9% increase in gross merchandise value and a 63% increase in average order value across BigCommerce’s merchants.

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Fueled by Discounts and BNPL, Online Holiday Sales Grow 4.9%

Retail TouchPoints

Consumers responded to steep discounts in key ecommerce categories, including electronics, where discounts peaked at 31% off listed prices (versus 25% in 2022); toys ( 28% versus 34% last year); and apparel ( 24% versus 19% ). Other key data points for holiday 2023: Mobile commerce overtook desktop, clocking 51.1%

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7 Targeted Retail Strategies for Revenue Growth and Margin Improvement

Retail TouchPoints

However, 49% provide specific delivery dates during checkout, providing confidence and transparency, up from 37% in 2022, an option increasingly important to shoppers. Although there was an increase in same-day delivery to 33%, only 44% today offer next-day delivery (61% in 2022). She can be reached at kathy.kimple@osf.digital.

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Pop-Ups Allow Luxury Brands to Get Just a Bit Funky

Retail TouchPoints

For any type of retailer, pop-ups’ inherently temporary nature allow them to operate as “a laboratory for exploring new ideas,” Plenert added: “ If it fails, it’s only there for three months, and then you go on to the next thing.”. Essentially it’s a much easier system for owner/operators to expand out into the street.