Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

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Retail TouchPoints

FEBRUARY 21, 2022

Here are three trends that will define the retail industry in 2022 — and likely for years to come: 1. She is a results-focused, relationship-oriented Management Consulting Professional who stimulates retailers and CPG companies to achieve seamless integration of process and technology in supply chain, sales and marketing transformations.

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Consumer Merchant Services Grocer Apparel 313

Retail TouchPoints

MARCH 29, 2023

Apple has begun the pre-release of its new Pay Later offering, which was first announced at the company’s developers’ conference in June 2022. Pay Later — which will let users split purchases into four payments spread over six weeks with no interest and no fees — is now available for some randomly selected Apple Wallet users in the U.S.,

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Retail TouchPoints

OCTOBER 19, 2022

As economic pressures and living costs surge, more people than ever are considering using point-of-service (POS) finance — such as buy now, pay later and installment loans — to manage their cashflow. It is in nobody’s interest to onboard financially delinquent customers or customers with affordability problems.

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Retail TouchPoints

JANUARY 10, 2023

based Amazon merchants at the end of January. Additionally, Amazon is adding a new feature to the Buy with Prime package that will enable merchants to display ratings and reviews from Amazon customers on their own online stores. The offering was previously only available by invitation. and the honest answer is, maybe.

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Retail TouchPoints

SEPTEMBER 12, 2023

in November 2022. TikTok Shop will now bring shoppable videos and livestreams directly to For You feeds across the country, and give brands, merchants and creators the tools to sell directly through shoppable content on the TikTok app.” and managed by the U.S. Digital Service (USDS). reads the company announcement.

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Retail TouchPoints

FEBRUARY 3, 2023

The new year is here; however, the market challenges of 2022 didn’t evaporate with the turning of the calendar. Supply chain issues, inflation and other economic headwinds that resulted from the COVID-19 pandemic and the Russian invasion of Ukraine are still present for merchants. Have a simple checkout process.

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Retail TouchPoints

JANUARY 20, 2022

Ecommerce in February 2022. The invitation to Indian retailers will initially include only a select number of participants, adding to existing merchants including Delphi Leather India , Mahi Exports , Touchstone Gems & Jewelry and Welspun. The platform includes tools to help streamline operations and manage promotions and feedback.

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Retail TouchPoints

APRIL 18, 2023

Merchants with these badges have met a wide range of criteria, including high-quality websites, positive user ratings, fast shipping and good return policies. And of course, building trust throughout the payment process is also incredibly important. Oct 6-10, 2022. I’m grateful to be along for the ride.

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Retail TouchPoints

MARCH 24, 2022

With 2022 in contention to be the year things “finally, actually” return to “normal” (if we even remember what that looked like!), Where consumers live has a lot to do with which returns process they prefer. So how can one aspect of ecommerce be so universally reviled — and yet be poised to grow ?

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Inside Retail

MARCH 17, 2025

In the last year alone, the number of Australian merchants looking to sell online to new countries overseas almost doubled to 39 per cent, up from 20 per cent in 2022. When choosing one, consider every detail, from sending locations and costs to the level of service and support youll receive along the way.

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365 Retail

MAY 17, 2022

Axerve, Payment Partner to Grow, specialising in creating accessible and frictionless payment solutions for Ecommerce and physical sales, today announces the release of a new white paper, ‘ New technologies and trends in digital payments in 2022 ’. billion in fees, labour, and lost business in 2020.

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Retail TouchPoints

SEPTEMBER 26, 2024

At our core, DoorDash is a merchant-focused company,” said Prabir Adarkar, President and COO of DoorDash in a statement. Our mission has always been to develop products and services that empower local merchants to succeed. The DoorDash Commerce Platform is designed to meet this need.”

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Retail TouchPoints

NOVEMBER 23, 2022

Mention the words retail and video in the same sentence to any merchant and right away they think security cams, grainy low-res images and theft prevention. Video just might be one of the killer apps that help merchants adapt to the seismic shifts shaking up retail. Rewiring Retail.

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Retail TouchPoints

MAY 2, 2023

The retailer started closing 250 locations earlier this year, pursuant to its plan to exit Chapter 11 with a much smaller footprint, and began the process of shuttering the remaining locations on May 1. The off-price retailer also obtained a commitment from Invictus Global Management to provide $51.5 1, 2022, saw net sales of $157.1

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Inside Retail

MAY 17, 2022

The industry’s latest move: accepting cryptocurrency as a form of payment. In countries where crypto is more regulated, retailers have opted to join forces with licensed payment platforms that are registered with local finance institutions to process transactions. Beyond payment.

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Retail TouchPoints

APRIL 27, 2023

Beginning on June 5, 2023, onboarding of any new Shops in the U.S. via both Meta’s Commerce Manager and Shopify will only be allowed if checkout on Facebook and Instagram is enabled. On August 10, 2023, this restriction will be extended to newly onboarded shops from all other platform partners. Outside of the U.S.

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Retail TouchPoints

AUGUST 4, 2021

Amazon has introduced two new Fulfillment by Amazon (FBA) programs to help merchants selling on Amazon resell customer-returned or overstocked items. Merchants can then set the price for items based on their condition and manage pricing, advertising and sales using their existing processes. by the end of 2021.

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Retail TouchPoints

SEPTEMBER 2, 2022

If you want to slowly test a new market and aren’t quite ready to invest in customer service operations and last mile logistics, consider the value of partnering with adjacent retailers and marketplaces, which are primed for launching new brands. “When reaching out, use the right channels to foster a positive customer experience.

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Retail TouchPoints

JANUARY 28, 2022

The Home Depot has named 22-year company veteran Edward “Ted” Decker as CEO and President, effective March 1, 2022. Prior to that Decker served as Chief Merchant and EVP of merchandising, in charge of all store and online merchandising departments, merchandising strategy, vendor management and services and in-store environment.

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Retail TouchPoints

JULY 21, 2022

Anders’ promotion follows the retirement of Scott Meden, which was announced earlier in 2022. Her deep marketing experience, paired with her understanding of our business, will be of enormous value as we continue to build on our heritage of service to get closer to our customers.”. Nordstrom, Inc.

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Retail TouchPoints

AUGUST 18, 2022

Most buy now, pay later offers are interest- and fee-free, unless customers miss a payment. consumers say they have used a buy now, pay later service, according to a recent study from The Ascent, a Motley Fool service. Consumers regard it as a very transparent, manageable credit product. In fact, 50% of U.S

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Retail TouchPoints

MARCH 12, 2024

As a one-stop destination for everyday needs, Walgreens services millions of people every day,” said Ryan Vero, CEO at Claire’s in a statement. Claire’s has focused on partnering with complementary retailers and big-box merchants in order to boost its market presence.

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Inside Retail

APRIL 29, 2023

The acceptance of cash has started to trend upwards again, but payment technology is helping businesses to deliver consistently better experiences, so what does the future hold? And how can businesses be ready for evolving payment technologies? Consumers, too, preferred to use contactless payments or to shop online.

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Retail TouchPoints

NOVEMBER 16, 2022

Meta also will highlight businesses from its Meta Business Leaders Network in the new 2022 Smalliday Showcase gift guide, and provide small businesses with advice on advertising effectively with its SMB Holiday Marketing Guide. Additionally, eligible SMBs will be able to earn a $100 TikTok advertising credit. small business owners.

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Retail TouchPoints

JANUARY 3, 2023

2022 saw the fastest pace for inflation in decades. This was especially evident on Black Friday, when many merchants offered steep markdowns to compete. According to the 2022 State of Bot Mitigation Report , nearly 70% of companies using anti-bot solutions lost revenue to bot-driven account fraud.

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Inside Retail

FEBRUARY 9, 2022

Here, we chat with Airrobe’s new global head of partnerships and general manager Beth Glancey about how the business is making it easy for retailers to get involved in circular fashion and the biggest sustainability challenges for retailers in the industry right now. Hannon Comazzetto is our CEO and founder.

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Retail TouchPoints

JANUARY 20, 2022

But through this disruption, retailers began to see that their procurement process is in many ways the linchpin for maximizing revenue and reducing spend as the economy recovers post-pandemic. But supply chain disruptions resulting from the pandemic forced many store managers to go rogue and do whatever was needed to stay in business.

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Retail TouchPoints

OCTOBER 7, 2022

The new offering is powered by Bolt’s Checkout Everywhere solution (originally called Tipser until it was acquired by Bolt in late 2021), which allows websites of all kinds to add transaction capabilities and sell products from participating merchants. “We’re Then the merchant takes over for fulfillment, logistics and so on.”.

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Retail TouchPoints

OCTOBER 4, 2023

The UK’s largest independent builder’s merchant, MKM Building Supplies , recognized that the building supplies industry was changing, with 45% of its current customer base set to retire within the next five years. One BigCommerce merchant saw conversion rates jump from 52.9% after deploying both of these tactics.

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Hyken

FEBRUARY 14, 2022

Each week I read many customer service and customer experience articles from various resources. One of the most important parts of this process is making sure that you’re asking customers the right questions. But that doesn’t mean merchants can’t turn a negative into a positive. Here are my top five picks from last week.

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Inside Retail

MARCH 27, 2023

In February, ShopBack, a shopping, rewards and payments platform, partnered with Sunway Pyramid, a mall in Malaysia, on the ShopFiesta event to reward shoppers with promotions and giveaways. According to Eddy Han, general manager of ShopBack Malaysia, 2023 will be a year of growth for the brand. “We

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Retail Minded

APRIL 3, 2022

A new study revealed: Social media marketing (32%), e-commerce software (31%), email marketing (29%), retail operations (26%) and online payments (24%) score highly. 63% of US brands plan to increase investment in retail software in 2022. Top 10 Investment Priorities For 2022. Customer service (28%).

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Retail TouchPoints

JANUARY 12, 2024

In fact, from 2022 to 2023 the use of social media channels for retail advertising increased by more than three percentage points, while search channels decreased by over seven percentage points, according to the Multichannel Marketing Report 2023. Facebook advertising will continue to be an obvious choice.

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Retail TouchPoints

AUGUST 5, 2022

In his opinion, this process has three crucial facets: Removing complexity and friction to unlock speed and agility. This means “looking across the organization at how different groups are operating and [asking] how do you automate or streamline those [processes],” Desai explained.

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Independent Retailer

DECEMBER 20, 2022

This new supply chain application will help businesses better manage their inventory and coordinate their networks of manufacturers, suppliers, distribution facilities, and transportation providers. 2022 saw its fair share of supply chain disruptions like continued COVID lockdowns, shortages, labor strikes, and the Russia/Ukraine war.

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Retail TouchPoints

DECEMBER 16, 2022

So in January 2022, he joined digital experience solution Coveo as Chief Growth and Strategy Officer to help fix that. . Right now merchants have to write thousands of rules to do a lot of what I just described. So then what do the merchants do? Amazon is heavy into machine learning, but it has a massive team of merchants.

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