Retail TouchPoints

APRIL 21, 2022

Retailers who utilize Fulfillment by Amazon (FBA) will be able to add Buy with Prime to their own checkout process, which will allow Prime members shopping there to utilize Amazon Pay and benefit from two-day shipping and free returns. The service will be invite-only for the duration of 2022.

Fulfillment 242

Fulfillment Merchant Services Shipping Checkout 242

Retail TouchPoints

APRIL 22, 2022

Amazon is creating a $1 billion venture investment program, the Amazon Industrial Innovation Fund (AIIF), with the goal of supporting innovation in customer fulfillment, logistics and the supply chain. Amazon also made a major investment in economic initiatives in March 2022 as part of its $2 billion Amazon Housing Equity Fund.

Fulfillment 253

Fulfillment Inventory Management Management Shopping 253

Retail Focus

JANUARY 6, 2022

Global architecture, planning and design firm CallisonRTKL has released its Forecast 2022 report – looking at the accelerators, disruptors, and constants shaping the built retail environment in the year to come. In 2022, we will see physical retail environments simplify in-person transactions. Tempur-Pedic (New York City).

Fulfillment 246

Fulfillment Clienteling Location Consumer 246

Inside Retail

JULY 13, 2021

Woolworths has announced plans for a new online fulfilment centre in Sydney’s Sutherland Shire, aiming to better serve the region spanning from Engadine to Kurnell – adding a further 15,000 potential customers to its home delivery and direct-to-boot pick up offers.

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Fulfillment Supermarket Accounting Planning 246

Retail TouchPoints

SEPTEMBER 12, 2023

It might have been the worst-kept secret in retail, but after months of unconfirmed reports , behind-the-scenes testing and tales from the front lines , TikTok has finally, formally launched its new ecommerce offering — TikTok Shop. in November 2022. reads the company announcement. user data is stored in the U.S.

Merchant Services 233

Merchant Services Payment Services Shopping Checkout 233

Retail TouchPoints

NOVEMBER 28, 2022

In a first indication of what to expect as we enter the heart of the 2022 holiday season, digital Black Friday sales hit record highs despite inflationary pressures, topping $9.1 Mobile shopping once again played a major role on Black Friday, with 48% of digital sales coming from smartphones, up from 44% in 2021. billion and up 2.3%

Payment Services 246

Payment Services Fulfillment Accounting Consumer 246

Retail TouchPoints

JULY 22, 2022

At the end of 2021, the editors of Retail TouchPoints took a stab at predicting what would happen in ecommerce in 2022. 2022 certainly isn’t turning out how anyone thought it would. 2022 certainly isn’t turning out how anyone thought it would. Not to toot our own horn, but we hit the nail on the head with this one.

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Social Commerce Inventory Management Fulfillment Shipping 297

Retail TouchPoints

OCTOBER 6, 2022

Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that).

Merchant Services 234

Merchant Services Payment Services Promotions Location 234

Retail TouchPoints

OCTOBER 31, 2022

Ross Stores has opened 28 Ross Dress for Less and 12 dd’s DISCOUNTS locations across 21 states during September and October, meeting its forecasted growth of opening nearly 100 stores during FY 2022, which ends Jan. billion in Q1 2022, which prompted the retailer to revise its forecast for the remainder of the year. billion to $4.6

Location 241

Location Planning Fulfillment Marketing 241

Inside Retail

FEBRUARY 17, 2022

After gaining valuable insights last year, 2022 will mark the year when virtually every major grocer finalises their e-grocery strategy. As consumers become more comfortable with online grocery shopping and the convenience it provides, they start placing smaller, more frequent e-grocery orders.

Fulfillment 130

Fulfillment Grocer Supermarket Shopping 130

Retail TouchPoints

NOVEMBER 29, 2023

Malls were once the nucleus of “shopping culture.” But many shopping malls have endured an identity crisis. Coresight also found that traffic at top-tier malls was up 12% in 2022 over pre-pandemic 2019 levels, while traffic was up 10% at non-top-tier malls. For example, you don’t always have to place a Michaels next to a Lowe’s.

Shopping 234

Shopping Kiosk Consumer Fulfillment 234

Retail TouchPoints

FEBRUARY 2, 2024

Amazon has debuted Rufus , a new generative AI-powered conversational shopping experience, at the same time that it reported strong earnings for Q4 2023 and the full year. billion , a huge increase from the $278 million in profit Amazon saw in Q4 2022. billion in 2022. customers in the Amazon mobile app.

Shopping 224

Shopping Advertising Customer Experience Apparel 224

Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18 and Dec. 18-31 window. “In

Social Commerce 275

Social Commerce Fulfillment Drop-Shipping Payment Services 275

Retail TouchPoints

DECEMBER 10, 2021

The pandemic has been a challenging time for shopping centers, and even as vaccination rates climb and shoppers return to old habits, retailers are finding that many of their shopping preferences have permanently shifted. I think what’s going to be interesting is, how do we rebound in 2022?”

Location 298

Location Shopping Fulfillment Grocer 298

Retail TouchPoints

MARCH 9, 2022

With the potential for new COVID variants, record levels of inflation and evolving consumer preferences, 2022 retail design will change more in the next year than it has in the past decade. Retailers need to expand beyond the generic retail spaces of the past in order to maximize for shop-ability, safety and profitability.

Fulfillment 222

Fulfillment Jewelry Location Consumer 222

Retail TouchPoints

NOVEMBER 8, 2021

As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. New technologies such as semantic vector search have made it possible to not only deliver what buyers are searching for but also fulfill their goals. Here’s a scenario.

Fulfillment 261

Fulfillment Returns Customer Experience Planning 261

Retail TouchPoints

NOVEMBER 3, 2021

This type of ‘cooked for delivery’ service is also happening in brick-and-mortar stores, where a customer could order items from a favorite restaurant at a kiosk that would be ready by the time the customer finished with their shopping trip,” said Buzek.

Payment Services 327

Payment Services Checkout Fulfillment Kiosk 327

Retail TouchPoints

AUGUST 24, 2023

Now the company has become the first toy brand to test out the hottest new arena in digital selling — TikTok Shop. Now it’s here: first launched in the UK and several Asian markets, TikTok Shop was quietly made available in the U.S. in November 2022. We’re not Mattel or Hasbro where a thousand people have to approve stuff.

Shopping 192

Shopping Merchant Services Fulfillment Social Commerce 192

Retail TouchPoints

FEBRUARY 27, 2024

We are making the necessary moves to reinvigorate relationships with our customers through improved shopping experiences, relevant assortments and compelling value.” lower than the same period in 2022, with comp sales down 5.4% drop from 2022. on an owned basis and 6% on an owned-plus-licensed basis in 2023 compared to 2022.

Location 245

Location Department Stores Fulfillment Planning 245

Retail TouchPoints

JULY 19, 2023

Using its 1,700+ stores to support fast fulfillment, Lowe’s has expanded same-day delivery services across the U.S. The retailer began piloting same-day delivery with OneRail in select markets in 2022. The retailer began piloting same-day delivery with OneRail in select markets in 2022. in partnership with OneRail.

Fulfillment 189

Fulfillment Shopping Marketing Store Operations 189

Inside Retail

DECEMBER 18, 2022

As the end of the year approaches, retailers and shopping centres in Malaysia are seeing increased foot traffic and sales volumes, as shoppers come back with a vengeance to purchase gifts and other items for Christmas and New Year festivities. People are more confident about the country’s direction, he said. Spotlight on Southeast Asia.

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Grocer Fulfillment Supermarket Marketing 130

Retail TouchPoints

MARCH 28, 2023

The Body Shop has gone beyond hair care, shower gels and hand soaps to include makeup in its product refill program, which prevented more than half a million plastic bottles from entering the environment in 2022 alone. stores in April 2022 , The Body Shop has stations in 50% of its U.S. footprint. “We

Shopping 218

Shopping Consumer Planning Marketing 218

Retail TouchPoints

MARCH 24, 2022

With 2022 in contention to be the year things “finally, actually” return to “normal” (if we even remember what that looked like!), Pitney Bowes Global Ecommerce offers ecommerce fulfillment, parcel delivery, returns management and cross-border logistics and technology. The Returns Season Gets Extended.

Returns 307

Returns Drop-Shipping Merchant Services Shipping 307

Retail TouchPoints

FEBRUARY 21, 2022

Here are three trends that will define the retail industry in 2022 — and likely for years to come: 1. Expediting delivery with last-mile capabilities. If one thing has become clear during the last two years, it’s that consumers value options for convenience.

Consumer 255

Consumer Merchant Services Grocer Apparel 255

Retail TouchPoints

SEPTEMBER 20, 2023

Holiday hiring was also down year-over-year in 2022, with employers adding 519,400 jobs, a 26% decline from 2021. Toward Pay Increases Photo courtesy Amazon Amazon has opened more than 50 new fulfillment centers, delivery stations and same-day delivery sites in the U.S. Amazon: 250,000 + $1.3B

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Planning Fulfillment Payment Services Location 230

Retail TouchPoints

DECEMBER 16, 2022

As discount shopping app Wish continues its comeback effort , parent company ContextLogic outlined its plans for 2023 at a summit for its merchants — including a major overhaul of the platform’s shipment pricing structure in order to bring down shipping costs for customers.

Shipping 293

Shipping Fulfillment Checkout Fashion 293

Inside Retail

AUGUST 3, 2023

In retail, Amazon has reorganized its fulfillment network and opened warehouses for same-day shipping closer to big metro areas, saving time and costs on delivery. Brian Olsavsky, Amazon’s chief financial officer, said on a call with reporters that faster speeds have meant Prime loyalty customers are “shopping more often.”

Shopping 130

Shopping Fulfillment Shipping Consumer 130

Retail TouchPoints

JANUARY 12, 2023

Retailers will now be able to plug into Walmart Commerce Technologies’ Store Assist local fulfillment services and the Walmart GoLocal delivery solution through the Salesforce AppExchange. The same technology that powers Store Assist has enabled Walmart to fulfill over 830 million orders across over 4,700 Walmart stores.”.

Merchant Services 269

Merchant Services Fulfillment Checkout Advertising 269

Retail TouchPoints

SEPTEMBER 1, 2022

Heading into the 2022 peak season, everything old is new again. In an ideal world, no retailer would wind up with excess inventory because they would have the right insights to understand where and when their product most needs to be fulfilled. Excess Inventory Eats into Profits. Better Inventory Forecasting = Happier Customers.

Fulfillment 259

Fulfillment Supply Chain Management Management Consumer 259

Retail TouchPoints

AUGUST 16, 2023

7-Eleven has upgraded its mobile app with simplified login and registration, a centralized deals and rewards area for 7Rewards loyalty members and improved in-app shopping and delivery experiences via 7NOW Delivery. We’re focused on making our customers’ shopping experience easier, quicker and more personalized, both in and out of our stores.”

Shopping 182

Shopping Apparel Customer Experience Management 182

Retail TouchPoints

OCTOBER 25, 2021

Other interested sellers can now apply to join as the program’s geographic reach expands throughout this year and in 2022. Research from Google indicates that this holiday season will be more omnichannel in nature than any before it, with 64% of consumers saying that they plan to shop both online and in-store.

Shopping 295

Shopping Fulfillment Location Planning 295

Retail TouchPoints

MAY 30, 2023

In 2022, a National Retail Federation/Prosper Insights and Analytics survey indicated that 56% of consumers had started their BTS shopping by early July, with 81% planning to shop sales the week of July 11. Perhaps more worrisome for retailers, 2022 saw a leveling-off of household spending on education-related purchases.

Shopping 233

Shopping Consumer Planning Inventory Management 233

Retail TouchPoints

FEBRUARY 24, 2023

Bringg began working with UK supermarket retailer Asda in May 2022 and partnered with POS platform National Retail Services to support home delivery services for 19,000 small retailers in Aug ust 2022.

Supermarket 222

Supermarket Management Grocer Fulfillment 222

Retail TouchPoints

OCTOBER 19, 2022

ChaseDesign just finished our annual study of 1,000 shoppers to see what the latest insights are around online grocery shopping, specifically focused on which delivery methods are winning out pre, during and now post-COVID times. In 2011, less than 1% of grocery shopping was done online. COVID obviously changed that, almost overnight.

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Fulfillment Shopping Returns Customer Experience 266

Retail TouchPoints

SEPTEMBER 12, 2022

But it was the stress Barbora Samieian felt while shopping for furniture after the birth of her first child that made her think there was an opportunity to completely rethink furniture design and merchandising. Sundays was founded in November 2019 by Barbora Samieian, Noah Morse, Sara Samieian, and Moe Samieian Jr.,

Shopping 234

Shopping Customer Experience Shipping Consumer 234

Retail TouchPoints

SEPTEMBER 23, 2022

Kroger will roll out BrightDrop ’s temperature-controlled Trace Grocery e-carts to its stores later in 2022 to help streamline the handling of curbside grocery orders. The carts are designed to enable efficiency and cost savings through a safer, easier and quicker order fulfillment process.

Fulfillment 217

Fulfillment Outdoor Management Shopping 217

Retail TouchPoints

MAY 16, 2022

Target was a model of agility during the pandemic, quickly expanding BOPIS and curbside pickup operations, and leveraging its store network for online fulfillment. Making grocery a priority plays to a key Target strength, he added: “Where Target shows up really well is with seasons and holidays, because we can be a one-stop shop,” said Gomez.

Promotions 221

Promotions Advertising Fulfillment Shopping 221