Retail TouchPoints

JULY 19, 2023

Using its 1,700+ stores to support fast fulfillment, Lowe’s has expanded same-day delivery services across the U.S. The retailer began piloting same-day delivery with OneRail in select markets in 2022. The retailer began piloting same-day delivery with OneRail in select markets in 2022. in partnership with OneRail.

Fulfillment 197

Fulfillment Shopping Marketing Store Operations 197

Retail TouchPoints

MARCH 28, 2023

The Body Shop has gone beyond hair care, shower gels and hand soaps to include makeup in its product refill program, which prevented more than half a million plastic bottles from entering the environment in 2022 alone. The stations are now available in 800 stores worldwide and, after bringing the program to its U.S. footprint.

Shopping 225

Shopping Consumer Planning Marketing 225

Retail TouchPoints

SEPTEMBER 20, 2023

Holiday hiring was also down year-over-year in 2022, with employers adding 519,400 jobs, a 26% decline from 2021. Toward Pay Increases Photo courtesy Amazon Amazon has opened more than 50 new fulfillment centers, delivery stations and same-day delivery sites in the U.S. Amazon: 250,000 + $1.3B

Planning 238

Planning Fulfillment Payment Services Location 238

Retail TouchPoints

SEPTEMBER 1, 2022

Heading into the 2022 peak season, everything old is new again. In an ideal world, no retailer would wind up with excess inventory because they would have the right insights to understand where and when their product most needs to be fulfilled. Excess Inventory Eats into Profits. Better Inventory Forecasting = Happier Customers.

Fulfillment 267

Fulfillment Supply Chain Management Management Consumer 267

Retail TouchPoints

FEBRUARY 24, 2023

Bringg began working with UK supermarket retailer Asda in May 2022 and partnered with POS platform National Retail Services to support home delivery services for 19,000 small retailers in Aug ust 2022.

Supermarket 230

Supermarket Management Grocer Fulfillment 230

Retail TouchPoints

SEPTEMBER 12, 2022

But it was the stress Barbora Samieian felt while shopping for furniture after the birth of her first child that made her think there was an opportunity to completely rethink furniture design and merchandising. You walk into these stores and there’s so much variety — different qualities and different styles.”

Shopping 242

Shopping Customer Experience Shipping Consumer 242

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey.

Fulfillment 245

Fulfillment Social Commerce Customer Retention Consumer 245

Retail TouchPoints

NOVEMBER 9, 2022

Items will be fulfilled from Sephora’s 500+ U.S. Customers can use either the DoorDash app or website, and members of the Sephora Beauty Insider loyalty program can earn points for these purchases by linking their account on the DoorDash app’s Sephora store page. Items from U.S. per order or an annual fee of $49.

Fulfillment 254

Fulfillment Wholesale Accounting Consumer 254

Retail TouchPoints

APRIL 22, 2022

Perhaps you’re laser-focused on discovering ways to maximize ecommerce revenue; perhaps you seek store designs that promote experiential retail, but on a budget; or maybe you want to determine whether live shopping and the metaverse are a fit for your business.

Visual Merchandising 291

Visual Merchandising Fulfillment Store Operations Consumer 291

Retail TouchPoints

NOVEMBER 22, 2023

Uber Eats users will gain access to exclusive Big Lots brands like Broyhill home décor items as well as other brands and private label products, organized by category and seasonal “aisles” such as Christmas Shop. Big Lots had partnered with the Target -owned Shipt to offer store-based same-day delivery in July 2022. “By

Fulfillment 147

Fulfillment Planning Consumer Shopping 147

Retail TouchPoints

JULY 25, 2023

It helps, of course, that Walgreens has an enviable store footprint: more than 8,800 stores nationwide, putting 78% of the U.S. population within five miles of a Walgreens store. But it’s how those stores operate that allows them to effectively serve as fulfillment hubs.

Payment Services 225

Payment Services Fulfillment Store Operations Point of Sale 225

Retail TouchPoints

AUGUST 28, 2023

ecommerce sales this holiday season are forecasted to reach $273 billion , a 1% year-over-year growth rate, according to the Salesforce Shopping Index , which tracks online data and preferences of 1.5 BOPIS’ value increases even more after holiday shipping cutoff dates, when as many as one in three orders are fulfilled via BOPIS.

Returns 213

Returns Fulfillment Shipping Checkout 213

Retail TouchPoints

AUGUST 31, 2022

Bed Bath & Beyond , facing a comp store sales decline of 26% for the quarter that ended Aug. 27, 2022, has announced a combination of store closures and layoffs designed to reduce its SG&A (selling, general and administrative) expenses by $250 million in fiscal 2022.

Customer Retention 260

Customer Retention Finance Fulfillment Planning 260

Retail TouchPoints

NOVEMBER 3, 2023

The stores had been open for less than two years: the Glendale location opened in May 2022 , although the concept had been reported on as early as January 2022. The store closures are indicative of the caution (and somewhat mixed signals) Amazon has been sending around its brick-and-mortar retail strategy.

Supermarket 243

Supermarket Fashion Location Marketing 243

Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. As a result, emerging brands, especially those operating primarily online, have a unique opportunity to break into brick-and-mortar by leveraging prime real estate.

Customer Experience 309

Customer Experience Shopping Consumer Fulfillment 309

Retail TouchPoints

OCTOBER 31, 2023

Additionally, the extended holiday season — with more consumers doing their shopping prior to the traditional peak selling season’s start on Black Friday — is likely encouraging some retailers to rely less on holiday hires and more on their existing staff. Train early and train often.

Employee Engagement 262

Employee Engagement Store Operations Consumer Management 262

Retail TouchPoints

JANUARY 4, 2024

Consumers responded to steep discounts in key ecommerce categories, including electronics, where discounts peaked at 31% off listed prices (versus 25% in 2022); toys ( 28% versus 34% last year); and apparel ( 24% versus 19% ). of online sales, up from 47% in 2022. November’s sales total of $123.5 billion topped December’s $98.6

Payment Services 248

Payment Services Apparel Consumer Shopping 248

Retail TouchPoints

JUNE 7, 2022

During Brok’s tenure, Sephora has deployed new technology and services as well as expanding its partnership with Kohl’s : Sephora launched same-day delivery in partnership with Delivery Solutions in November 2021; In February 2022 , Kohl’s and Sephora revealed plans to add 400 Sephora shop-in-shops to reach their goal of 850 locations by 2023; and (..)

Planning 310

Planning Location Shopping Point of Sale 310

Retail TouchPoints

NOVEMBER 7, 2023

WHP’s global strategy for Express includes a full omnichannel launch beginning in 2024, with the opening of flagship stores and ecommerce channels featuring men’s and women’s apparel plus categories including footwear, intimates and accessories. The company also plans for shop-in-shop experiences in Mexico and Indonesia.

Accessories 234

Accessories Apparel Brand Management Planning 234

Retail TouchPoints

OCTOBER 31, 2023

“Because of Invafresh’s reliable and easy-to-use application, our in-store teammates can redeploy their time to customer-facing activities, which has led to an overall better shopping experience for our customers.” “We Supermarket retailer Weis Markets also began working with Invafresh in August 2022.

Supermarket 237

Supermarket Marketing Management Shopping 237

Retail TouchPoints

SEPTEMBER 23, 2022

The retailer is hoping the higher starting wage range it announced in February 2022 , $15 to $24 per hour, will streamline its holiday hiring plans despite ongoing labor shortages. However, Walmart has been pursuing multiple initiatives to attract employees throughout 2022. 24, 2022. Target’s target is 2.5X

Planning 213

Planning Shopping Store Operations Fulfillment 213

Retail TouchPoints

JUNE 1, 2022

Things like ecommerce will soon eclipse brick-and-mortar, retail is facing an apocalypse or delivery to home will become the norm in grocery shopping. But if you’re interested in what’s driving retail growth right now, in 2022, you’ve come to the right place. Shoppers are returning to stores, again. Online grocery is evolving.

Checkout 295

Checkout Location Shopping Consumer 295

Retail TouchPoints

MARCH 15, 2023

Whether picking up a few extra necessities or shopping for a full party haul, DoorDash will provide convenient and quick access to our one-stop-shop, allowing hosts to spend more time with their loved ones.” The retailer announced in February 2023 that it would close 22 underperforming stores as part of its bankruptcy reorganization.

Shopping 162

Shopping Planning Consumer Marketing 162

Inside Retail

FEBRUARY 27, 2023

Australia Post’s 2022 e-commerce industry report told us that online retail sales represent around 20 per cent of total retail sales , with shopping habits being reformed during the pandemic. However, over the 12-month period from November 2021 to November 2022, online purchases were down 3.8

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Retail TouchPoints

AUGUST 30, 2023

There’s an art and science to using customer data to capture shopping behaviors and trends and activating that data along with the right shopping features. Instant answers about product sizing or shipping details can greatly influence the shopping experience and make or break a sale.

Checkout 214

Checkout Shipping Customer Experience Point of Sale 214

Retail TouchPoints

OCTOBER 6, 2022

Retailers across the board are prepping for what many analysts believe will be an extended holiday shopping season. Amazon hopes to capitalize on early shopping with a second Prime sales event , taking place Oct. 11-12 in 15 countries, while Target is kicking off its Target Deal Days “earlier than ever” on Oct.

Promotions 258

Promotions Shipping Planning Location 258

Retail TouchPoints

AUGUST 24, 2023

The deal may eventually include Shein shop-in-shops at some of Forever 21’s 540 brick-and-mortar stores, which are heavily concentrated in malls, as well as offering consumers the ability to return Shein items at Forever 21 locations.

Fast Fashion 231

Fast Fashion Fashion Apparel Returns 231

Retail TouchPoints

APRIL 19, 2023

By growing and innovating, we are advancing the priorities that matter to customers: outstanding shopping experiences, affordable options and support for their health and wellness,” said Galen G. Weston, President and Chairman of Loblaw in a statement. This investment lives up to our purpose of helping Canadians live life well.”

Planning 225

Planning Supermarket Shopping Store Operations 225

Retail TouchPoints

MARCH 31, 2023

Key elements include opening 65 freestanding and shop-in-shop stores by 2026 and offering its jeans and sportswear on China’s major ecommerce marketplaces. By July 2022, the brand had revealed that it was pursuing a $500 million annual revenue goal after indicating online sales would be a key growth element.

Planning 188

Planning Marketing Shopping Store Operations 188

Retail TouchPoints

OCTOBER 4, 2023

Whether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. Having grown up as internet natives, Gen Z is said to be more desensitized to traditional advertising.

Merchant Services 254

Merchant Services Social Commerce Checkout Payment Services 254

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

Here Are The Ten Emerging Retail Trends We Predict For 2022. Online shopping is gaining more momentum around the globe, with a growing number of new companies using social media platforms and marketplaces to launch their novelties. New Look Stores. The store experience is a big part of REI’s success.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94

Retail TouchPoints

NOVEMBER 8, 2022

She spearheaded strategic innovations including the introduction of Amazon returns and the retailer’s long-term strategic partnership with Sephora , which has expanded to 600 Sephora at Kohl’s shops. Gass is leaving Kohl’s at a challenging time for the company and for department store retail overall.

Department Stores 233

Department Stores Planning Returns ATS 233

Retail TouchPoints

OCTOBER 1, 2022

and $27 billion in 2021 and reached an estimated 11,800 retailers in 2022, according to data from the MJBiz Factbook. Now consumers expect omnichannel shopping options for cannabis just like they do for everything else. Cannabis is in growth mode: the industry posted sales between $24.5 We’re seeing a greater focus on ecommerce.

Customer Experience 301

Customer Experience Consumer Promotions Planning 301

Retail TouchPoints

NOVEMBER 20, 2023

But rather than going solo right away, True Classic partnered with retail services company Leap to operate five stores in Los Angeles, Chicago, Washington, D.C. beginning in 2022. We’re also expanding into women’s apparel [after adding activewear and men’s bottoms in 2022], so we’re thinking about that for growth.

Apparel 182

Apparel Marketing Returns Advertising 182

Retail TouchPoints

MAY 10, 2022

Expansion plans include the first IKEA stores in Stockholm and Toronto, which were specially designed to operate in busy downtown locations. Each shop has more than 2,000 products for immediate takeaway and larger furniture items available for home delivery. IKEA also has been experimenting with even smaller stores in the U.S.,

Planning 244

Planning Location Shipping Management 244

Mass Relators

MARCH 31, 2024

In this role, she will continue to support DG’s store operations team, which now encompasses more than 20,000 retail stores including pOpshelf and Mexico. She was named to the Mass Market Retailers Most Influential Women lists in 2022 and 2024. . — Dollar General has promoted 18 executives to new roles at the company.

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52

Mass Relators

FEBRUARY 26, 2024

Over the course of the last decade, the company that began as a general merchandise discount store operator has entered several new fields, including financial services, technology development and health care clinics, to name just a few. store managers. He added that turnover among managers has stabilized since 2022.

Discount Store 52

Discount Store Planning Management Fulfillment 52