Independent Retailer

OCTOBER 31, 2022

With more consumers shopping online each year, brands need to be prepared for a significant increase in orders. The 2022 holiday season is just around the corner, and with it comes a plethora of shipping challenges. With more consumers shopping online each year, brands need to be prepared for a significant increase in orders.

Shipping 79

Shipping Fulfillment Planning Management 79

Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18 and Dec. 18-31 window. “In

Social Commerce 285

Social Commerce Fulfillment Drop-Shipping Payment Services 285

Retail TouchPoints

JULY 22, 2022

At the end of 2021, the editors of Retail TouchPoints took a stab at predicting what would happen in ecommerce in 2022. 2022 certainly isn’t turning out how anyone thought it would. 2022 certainly isn’t turning out how anyone thought it would. Not to toot our own horn, but we hit the nail on the head with this one.

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Social Commerce Inventory Management Fulfillment Shipping 302

Retail TouchPoints

OCTOBER 6, 2022

Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that).

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Merchant Services Payment Services Promotions Location 244

Retail TouchPoints

MARCH 24, 2022

With 2022 in contention to be the year things “finally, actually” return to “normal” (if we even remember what that looked like!), This is a big contributor to consumers’ number one complaint about returns : the label not being included in the shipping box. The Returns Season Gets Extended.

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Returns Drop-Shipping Merchant Services Shipping 310

Retail TouchPoints

DECEMBER 10, 2021

The pandemic has been a challenging time for shopping centers, and even as vaccination rates climb and shoppers return to old habits, retailers are finding that many of their shopping preferences have permanently shifted. I think what’s going to be interesting is, how do we rebound in 2022?”

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Location Shopping Fulfillment Grocer 308

Retail TouchPoints

NOVEMBER 3, 2021

More Dark Kitchens Over the next five years, QSR chain Wendy’s is planning to add 700 kitchens in converted shipping containers to support delivery. Buzek, who has studied and quantified retail technology for decades, shared the top 10 contactless trends to watch for in the coming months and years.

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Payment Services Checkout Fulfillment Kiosk 338

Inside Retail

FEBRUARY 5, 2024

ShipStation, the multichannel, multi-carrier shipping, and fulfilment e-commerce platform, is poised to redefine the retail landscape, offering innovative features to streamline workflows and enhance the overall shopping experience. Think of Shipping Strategies as automated rate shopping, saving time and money.

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Shipping Fulfillment Returns Accounting 130

Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. This can include critical insights gathered from metrics such as pick accuracy, on-time shipping, on-time in-full and delivery success rates.

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Fulfillment Returns Shipping Promotions 271

Retail TouchPoints

AUGUST 24, 2023

Now the company has become the first toy brand to test out the hottest new arena in digital selling — TikTok Shop. Now it’s here: first launched in the UK and several Asian markets, TikTok Shop was quietly made available in the U.S. in November 2022. We’re not Mattel or Hasbro where a thousand people have to approve stuff.

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Shopping Merchant Services Fulfillment Social Commerce 202

Retail TouchPoints

JUNE 26, 2023

China-based shopping apps Shein and Temu have found themselves in the crosshairs of the U.S. since its September 2022 debut. 1 shopping app in the U.S., Both Temu and Shein rely heavily on the de minimis exception to ship packages directly to U.S. Comparison of import duties paid in 2022 by major retailers.

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Shipping Shopping Fulfillment Fashion 273

Retail TouchPoints

SEPTEMBER 20, 2023

Holiday hiring was also down year-over-year in 2022, with employers adding 519,400 jobs, a 26% decline from 2021. Toward Pay Increases Photo courtesy Amazon Amazon has opened more than 50 new fulfillment centers, delivery stations and same-day delivery sites in the U.S. Amazon: 250,000 + $1.3B

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Planning Fulfillment Payment Services Location 241

Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Lowe’s has converted eight of its regions, covering more than half its nearly 1,800 U.S. During the call on Nov.

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Fulfillment Markdowns Store Operations Customer Experience 254

Retail TouchPoints

SEPTEMBER 12, 2022

But it was the stress Barbora Samieian felt while shopping for furniture after the birth of her first child that made her think there was an opportunity to completely rethink furniture design and merchandising. In fact, Sundays offers free shipping for every piece of furniture delivered, as well as free white-glove service. “We

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Shopping Customer Experience Shipping Consumer 245

Inside Retail

AUGUST 3, 2023

In retail, Amazon has reorganized its fulfillment network and opened warehouses for same-day shipping closer to big metro areas, saving time and costs on delivery. Brian Olsavsky, Amazon’s chief financial officer, said on a call with reporters that faster speeds have meant Prime loyalty customers are “shopping more often.”

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Shopping Fulfillment Shipping Consumer 130

Retail TouchPoints

AUGUST 28, 2023

ecommerce sales this holiday season are forecasted to reach $273 billion , a 1% year-over-year growth rate, according to the Salesforce Shopping Index , which tracks online data and preferences of 1.5 BOPIS’ value increases even more after holiday shipping cutoff dates, when as many as one in three orders are fulfilled via BOPIS.

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Returns Fulfillment Shipping Checkout 215

Retail TouchPoints

DECEMBER 9, 2021

Supply chain challenges are nothing new, but they are newly in the spotlight as massive consumer delays and shortages affect the shopping public. Once goods make it off a ship, the next slowdown comes as dozens of entities with conflicts of their own work to accommodate their quick transport. Diversify channels to sidestep disruptions.

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Fulfillment Shipping Consumer Management 273

Retail TouchPoints

NOVEMBER 21, 2023

There is no return authorization process; customers notify Seel they would like to make a return, wait for a confirmation email with the shipping label, and pack and ship their item for a full refund. The partnership aims to enhance the customer experience on GoodwillFinds.com, which launched in October 2022.

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Returns Shipping Customer Experience Shopping 243

Retail TouchPoints

SEPTEMBER 26, 2023

While shoppers have a month or so to build their shopping lists, brands need to start preparing now. Don’t oversell products if you don’t have the supply to fulfill orders. What still needs to ship? There are several things brands can do today to ensure a successful round two in October. What sold through?

Advertising 251

Advertising Fulfillment Shipping Returns 251

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge. What is order fulfillment?

Merchant Services 41

Merchant Services Fulfillment Drop-Shipping Shipping 41

Retail TouchPoints

APRIL 21, 2023

Despite the growing market, labor is in short supply and the warehouse workforce is facing increased pressures to keep up with customer demand stemming from online shopping, all while facing mental and physical strain from an already demanding industry. What about the influx of order sorting and shipping due to heightened customer demands?

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Marketing Fulfillment Fashion Shipping 247

Retail TouchPoints

AUGUST 7, 2023

When it debuted back in 2010, Wish was the only game in town as far as manufacturer-direct discount shopping apps went. But times have changed dramatically in the 13 intervening years: Temu , which debuted just last September, is now the top shopping app in the U.S., Reducing shopping and shipping friction.

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Merchant Services Drop-Shipping Shipping Payment Services 207

Retail TouchPoints

SEPTEMBER 23, 2022

Amazon provides brand owners with access to hundreds of millions of customers, our virtual store shelves and shopping experiences allow new and innovative brands to be discovered and to delight customers in a way that simply wasn’t possible even a short while ago. “Together we have broken down so many of those barriers,” Mehta added.

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Fulfillment Shipping Payment Services Shopping 189

365 Retail

JUNE 20, 2022

Fulfilment – both in terms of delivery and returns – top shoppers’ considerations when buying online, the latest research from Retail Technology Show , the flagship event for retail, reveals. Fulfilment is the next battleground,” Matt Bradley continued. “The

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Fulfillment Returns Customer Experience Shipping 76

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

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Fulfillment Drop-Shipping Supply Chain Management Grocer 270

Inside Retail

NOVEMBER 23, 2021

I’ll start with a particularly interesting one that has strong voices on either side: what proportion of sales will be online in 2022? We’ve all seen the massive increase in online shopping, and those of us in Melbourne have lived with it as our only method for most of the year. This is quite relevant to the state of online shopping.

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Consumer Shopping Accounting Fulfillment 130

Retail TouchPoints

APRIL 1, 2022

Fulfilment, shipping, delivery and returns updates can all be enriched with personalized promotions, loyalty program information and other immersive, branded content. The shopping journey is highly impacted by customers’ emotions, as recent data found that 49% of U.S. A recent study found that 63% of U.S.

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Fulfillment Shipping Returns Promotions 234

Retail TouchPoints

OCTOBER 18, 2023

billion in 2022. Signifyd data shows that there was a 35% increase in false claims that an item never arrived in 2022 in Europe, and a 68% increase in false claims about the condition of a product. Online return fraud cost U.S. retailers $22.8 For every $100 in returned merchandise accepted, U.S. retailers lose $10.40

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Returns Payment Services Shipping Accounting 237

Retail TouchPoints

NOVEMBER 4, 2021

In September 2021, the retailer partnered with Instacart to launch Kroger Delivery Now , a virtual convenience store fulfilled by Kroger that delivers items from a selection of 25,000 fresh groceries and household essentials in as little as 30 minutes.

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Fulfillment Shipping Promotions Location 259

Retail TouchPoints

MARCH 31, 2023

But as the OG value-shopping app tries to win back consumers, it has more than a few hurdles to overcome — not least of which is luring back lapsed consumers who now have new alternatives that don’t come with any negative history. And this is just the first of in a series of shopping events Wish has planned for 2023.

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Planning Consumer Shipping Shopping 318

Independent Retailer

NOVEMBER 2, 2021

Independent Retailer has rounded up some of the most important emerging trends in retail to watch out for in 2022 from top retail experts in the industry. About 43 percent of customers online begin shopping by going directly to the search bar to find their items instead of browsing by category. Meet Consumers Where They Want to Shop.

Merchant Services 96

Merchant Services Payment Services Shipping Wholesale 96

Inside Retail

FEBRUARY 21, 2024

Shein, PDD Group’s Temu and ByteDance’s TikTok Shop, which recently began online shopping in the US, ship the majority of their products directly from factories in China to shoppers by air in individually addressed packages. TikTok Shop did not return messages seeking comment. Apple declined to comment.

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Fast Fashion Shipping Fashion Accounting 130

Inside Retail

SEPTEMBER 7, 2023

Customers are increasingly expecting same-day or even one-hour delivery, but the fulfilment infrastructure remains embryonic. Research by Baymard Institute shows that the 69 per cent of all e-commerce visitors abandon their shopping carts — finding that delivery cost is a major deterrent to a final sale.

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Fulfillment Shipping Accounting Returns 130

Inside Retail

MARCH 15, 2023

Increases in cost of shipping both for raw materials inbound to Brazil plus outbound finished goods to our markets were a big factor for some of 2021 and much of 2022, but things have mostly normalised now,” he added. As shipping rates reduce it is important for businesses to have a dynamic view on their costs,” he elaborated.

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Drop-Shipping Fulfillment Shipping Fashion 130

Retail TouchPoints

NOVEMBER 1, 2022

Location infrastructure gives retail product and operations teams the ability to tackle logistical challenges and labor shortages while offering customers an improved experience in-store and during order fulfillment. In addition to quick pickup, customers expect a speedy and secure checkout at the end of their shopping experience.

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Location Payment Services Checkout Customer Experience 241

Retail TouchPoints

AUGUST 30, 2023

There’s an art and science to using customer data to capture shopping behaviors and trends and activating that data along with the right shopping features. Instant answers about product sizing or shipping details can greatly influence the shopping experience and make or break a sale.

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Checkout Shipping Customer Experience Point of Sale 217

Retail TouchPoints

APRIL 27, 2023

However, one sustainable investment management firm’s data indicates that ecommerce can generate 17% less greenhouse gas emissions than brick and mortar retail shopping, and other studies report similar ecommerce advantages. The 2022 survey also found that a company’s environmental practices were a deciding factor for 78% of consumers.

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